Certified Service Professional

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Course Overview

The Certified Service Professional (CSP) course aims to provide early entrants and individuals, who are looking to develop a vibrant and exciting career in the Tourism and Service related industry, with fundamental skills and mindset of a service professional.

The CSP course revolves around delivering excellent, customised and personalised service, how to interact with customers/ guests as well as how to exceed service standards.

All trainees will undergo comprehensive theorectical and practical training in the above-mentioned areas including interactive case study discussions, group-work and simulated on-the-job trainings.

Course Schedule & Online Registration

If you are an individual, please click here for Certified Service Professional, CSP Schedule. Both Part-time and Full-time courses are available.

If you are representing a company, please complete the enquiry form at the bottom.

Target Audience

This course is suitable for individuals who are seeking a career in any of the sectors below:

Hotel and Accommodation Services
Gaming
Spa & Wellness
Food & Beverage
Tour & Travel Services
Attractions
Retail
MICE

Pre-requisites

Possess GCE 'N'/'O' level pass in English
OR
ESS (Employability Skills System) Workplace Literacy (WPL) level 4 certification
AND
Intention from trainee to seek tourism or service related employment

Progression

This course serves as the basic foundation for individuals interested in the Tourism and Service related industry as well as employees new to the mentioned industry. As the CSP course is equivalent to all operational level modules in the WSQ Service Excellence framework, trainees can proceed to the next level of learning - supervisory and managerial level WSQ modules.

Methodology

Mini Lectures
Group Discussion
Independent learning sessions (E.g. Case studies and games)
Mutual sharing and feedback sessions
Group and individual exercises (E.g. Role-plays)

Assessment

Assessment is ongoing; during lessons and throughout the entire course. Trainees will be observed and assessed on their behaviour throughout the course based on the 10 Qualities of a Service Professional and various class activities.

Course Outline

The CSP course serves as a fundamental training ground for new recruits in the Tourism and Service related Industry. Organisations can seize this opportunity to provide their entry-level staff with the essential service skills for these Industries. The topics covered in the CSP course include:

Think like a service professional!
Get ready to create memorable moments
Put up a great show
Know your products and services
Know your customer requirements
Know your organisation’s systems and standards
Deliver the 10 GEMS
Go the extra mile
Handle service breakdowns & recovery
Resolve team problems
Communicate with team members
Build customer loyalty
Utilise customer records
Seek customer feedback and improve service standards

Certification

WSQ Certified Service Professional Certificate

Price

Full Course Fee - $650
Subsidized Course Fee - $65 nett

Funding Info

Funding from the Singapore Workforce Development Agency is only available for Singaporeans/ Permanent Residents who satisfy the listed pre-requisites.

Please submit your enquiry here

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