ES WSQ - Communicate and Relate Effectively at the Workplace at Operations Level
Course Overview
Participants who attend this course will learn how to use effective communication techniques to interpret, clarify, analyse and respond to information received, and use effective negotiation skills to resolve conflicts for a win-win outcome, taking into consideration social and cultural differences at the workplace.
Course Objectives
On completion of this unit, the learner will be able to use effective communication techniques to interpret, clarify, analyse and respond to information received, and use effective negotiation skills to resolve conflicts for a win-win outcome, taking into consideration social and cultural differences.
Who Should Attend
The job role(s)/ occupations that this unit would be relevant to may include those whose skills, knowledge and work activities undertaken are represented by the level of complexity that fits into the following description:
Nature of Skills and Knowledge:
Nature of Work Activities:
Performed under clearly specified boundaries and close supervision
Requires minimal judgement
Some accountability
Rely on standard operating procedures to solve problems
Pre-Requisites
There are no entry requirements. However, Learners are assumed to:
Be able to speak, listen, read and write English at a proficiency level equivalent to the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 4
Be able to manipulate numbers at a proficiency level equivalent to ES WSQ Workplace Numeracy (WPN) level 4
Course Duration
16 Hours
Full-Time
Medium of Instruction
Certification
Statement of Attainment (SOA) from Workforce Development Agency (WDA)
Price
Price Type | With GST |
Price per pax (Total Course Fee) | $321.00 |
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Price Type - For Corporate | With GST |
Price per pax after SDF funding* | $209.00 |
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* Please contact us to find out what are the funding available for this course.
* Terms & conditions apply.
UTAP (Union Training Assistance Programme) is available for union members.
With effect from 1 Jan 2012, NTUC members enjoys 50% claim on unfunded course capped at $500 per year, subject to $1,000 over 3 years. To apply, please visit http://skillsupgrade.ntuc.org.sg. Conditions apply. 
