ES WSQ - Solve Problems and Make Decisions at Operations Level

Course Overview

Participants who attend this course will learn techniques in problem-solving and decision making, including proactively identifying root causes to a problem, generating and evaluating alternative solutions, making appropriate decisions, and taking responsibility for the decisions within own circle of influence at the workplace. 

Course Objectives 

On completion of this unit, learner will acquire the techniques in problem-solving and decision making, including proactively identifying root causes to a problem, generating and evaluating alternative solutions, making appropriate decisions, and taking responsibility for the decisions within own circle of influence.

Who Should Attend

The job role(s)/ occupations that this unit would be relevant to may include those whose skills, knowledge and work activities undertaken are represented by the level of complexity that fits into the following description:

Nature of Skills and Knowledge:

• For performing a narrow range of basic and routine work activities under a predictable work context.
• Mainly factual and procedural

Nature of Work Activities:

• Performed under clearly specified boundaries and close supervision
• Requires minimal judgement
• Some accountability
• Rely on standard operating procedures to solve problems 

Pre-Requisites

There are no entry requirements. However, Learners are assumed to:

• Be able to speak, listen, read and write English at a proficiency level equivalent to the   Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 4
• Be able to manipulate numbers at a proficiency level equivalent to ES WSQ Workplace Numeracy (WPN) level 4 

Course Duration

16 Hours

Full-Time

Medium of Instruction

• English
• Trainer : Trainee Ratio: 1 : 20
• Training Methodology: Written assignment and Role play

Certification

Statement of Attainment (SOA) from Workforce Development Agency (WDA)

Price