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ES WSQ - Solve Problems and Make Decisions at Operations Level

Course Overview

Acquire techniques in problem-solving and decision making, including root cause analysis of problem, generating and evaluating alternative solutions, making appropriate decisions, and taking responsibility for the decisions within own circle of influence.

Course Objectives 

On completion of this unit, the participant will be able to perform the following:
  1. Identify symptom(s) of potential problem(s) at the workplace
  2. Identify deviations to workplace norms and practices from symptom(s) identified
  3. Use of appropriate tools and techniques to identify possible root cause(s) of problem(s)
  4. Identify impact of the problem(s) on one’s job responsibilities and other parties involved
  5. Use creative and logical thinking to generate and select ideas to solve problem
  6. Use pertinent criteria to evaluate selected ideas to choose the most desirable solution(s) to the problem(s)
  7. Develop an action plan to implement the chosen solution(s)
  8. Use appropriate modes to communicate chosen solution(s) and action plan to relevant parties
  9. Evaluate the effectiveness of the implemented solution(s) and action plan and initiate corrective actions where necessary
  10. Identify preventive measure(s) to avoid recurrence of similar problem(s) in the future

Who Should Attend

The job role(s)/ occupations that this unit would be relevant to may include those whose skills, knowledge and work activities undertaken are represented by the level of complexity that fits into the following description:
Nature of Skills and Knowledge:
  • For performing a narrow range of basic and routine work activities under a predictable work context.
  • Mainly factual and procedural
Nature of Work Activities:
  • Performed under clearly specified boundaries and close supervision
  • Requires minimal judgement
  • Some accountability
  • Rely on standard operating procedures to solve problems 


There are no entry requirements. However, Learners are assumed to:
  • Be able to speak, listen, read and write English at a proficiency level equivalent to the   Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 4
  • Be able to manipulate numbers at a proficiency level equivalent to ES WSQ Workplace Numeracy (WPN) level 4  

Course Duration

16 Hours


Medium of Instruction

  • English
  • Trainer : Trainee Ratio: 1 : 20
  • Training Methodology: Written assignment and Role play


Statement of Attainment (SOA) from Workforce Development Agency (WDA)


Full Price

Price Type
Without GST
 With GST
Price per pax (Total course fee)


Price after funding (For Corporate)


Price Type
Without GST
 With GST
Price per pax after SDF Funding *


SDF/ SME/ WTS Funding (For Corporate Registrations):

·         Participants must attend at least 75% of the course and complete the exam

·         Customers who are applying for the funding for trainee(s), please make enrolment in Skills Connect website before registration

·         WTS funding only applies to company-sponsored trainee who is 35 year old and above with a monthly income of $1,900 and below.

For Training Grant application, please use the following reference code.

Reference code: CRS-Q-0020950-ES


WTS for Individual:

·         Self-Initiated trainees (sign up training on their own, without employer's sponsorship) can access funding support at Service Touch-points (Self Help Groups/ NTUC/ WDA Career Centres at CDCs) within 180 days before or up to 30 days after course commencement date.

·         For more information, you may refer to

For more information on SDF Training Grant Application, please click here

UTAP Funding for Individual:

NTUC members enjoy instant UTAP* (Union Training Assistance Programme) benefit of up to $250 each year when you sign up for courses with NTUC LearningHub and Next U®.

*UTAP supports 50% of the course fees paid cap at $250 per year. You must be an union member throughout the course duration and at the time of claim. You must achieve a minimum of 75% attendance for each application and sat for all prescribed examinations. Other terms and conditions apply.