Manage Disorderly Conduct and Threatening Behaviour

Select Industry/Course: Select Course WSQ-Basic Licensing Unit WSQ-Handle Counter-Terrorism Activities WSQ-Supervise Security Officers Manage Disorderly Conduct and Threatening Behaviour Assist in Evacuation of Premises Conduct Crowd and Traffic Control Handle Customer Enquiries and Requests Communication and Relationship Management (Operations) Employability Skills Systems - Workplace Safety and Health (Operations) WSQ - Induct Security Personnel Physical Violence Response and Intervention Techniques WSQ - Conduct Operation Briefing and Debriefing Lead and Manage a Team of Security Officers Contribute to the Management of Security Incidents Perform Supervisory Duties Within Legal Framework WSQ Assess and Address Security Risks Security Officers Conversion Programme (SOCP) Security Supervisor Conversion Programme (SSCP)

Course Schedule & Online Registration

If you are an individual, please click here.

Target Audience

This security training course is suitable for security officers or guards who would like to gain new skills in their job to enhance their career advancement opportunities.

Course Overview

This elective module provides trainee with the knowledge and skills in managing disorderly conduct and deal with threatening and abusive behaviour. Upon completion of this module, trainee will also be equipped with the necessary and relevant knowledge in organizational and legal procedures in managing and dealing with adverse behaviour.

Course Duration

16 hours (2 days) include assessment hours

Assessment

An assessment (1 hour 25 minutes) will be conducted at the end of the module by POLWEL

Course Outline

• Preparing for work activities
• Deterring threatening behaviour through visible security presence
• Dealing with threatening behaviour

Pre-requisites

Minimum secondary 2 education
OR
Participants with the following competency ratings from the Employability Skills System are eligible:
Listening/Speaking Min. Level 4
Reading/Writing Min. Level 4
Numeracy Min. Level 4

OR
Participants may also be required to undergo a pre-qualifying test during registration.
OR
Participants who have taken Enhanced Basic Security Course (Handle Security Incidents & Services and Provide Guard & Patrol Services – either under WSQ or NSRS) are also eligible.

Course Location

141 Redhill Road
Employment and Employability Institute
Block C #01-06
Singapore 158828

Methodology

Lectures / Demonstrations / AV Presentations
Practical Training and Role-Plays
Oral and Written Questions and Answers

Certification

• Statement of Attainment (SOA) from the Workforce Development Agency (WDA)
• Certificate of Attendance from NTUC LearningHub^®

Price

$450.00* (inclusive of assessment fees)

Nett Price after SPECIAL funding^ : $45.00* (inclusive of assessment fees)

* All prices indicated exclude GST
^ Terms and conditions apply (Prices are subjected to change without prior notification)

Funding Info

For company sponsored trainee who is Singapore Citizen or Permanent Resident, up to 90% funding is available from:

• Skills Redevelopment Programme (SRP)
• Skills Development Fund (SDF)

Enquiry

Type of enquiry Corporate Individual

Company Name

Name *

Contact No *

Email *

Preferred Contact Email Telephone Call Morning Noon Evening

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