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Service Proficiency Programme (SPP)

Course Objectives

This specially crafted programme equips work permit holders in the service industries (hotels, retail, and food and beverage) with English communication skills essential for better overall service quality and also prepares them for the Literacy Assessment administered by the Singapore Workforce Development Agency (WDA).

Since 2010 work permit holders in the service industries must obtain level 4 of the Workplace Literacy (WPL) Listening and Speaking Assessments to qualify or continue to qualify for skilled levy* status, in addition to existing skilled status requirements mandated by the Ministry of Manpower (MOM).

 

Teacher: Student Ratio is 1:25.

The programme consists of three tracks:

SPP 1 – for learners who could not speak or understand spoken English

SPP 2 – for learners who have basic knowledge in English Language

SPP 3 – for learners who have knowledge in English and need to enhance their listening and speaking skills

 

Who Should Attend

*Singapore Work Permit Holders in the Service Industry - Hotels, Retail, and Food and Beverage

 

Pre-requisite

*Singapore Work Permit Holders in the Service Industry – Hotels, Retail, and Food and Beverage

 

Course Duration

SPP 1 – 30 hours

SPP 2 – 30 hours

SPP 3 – 30 hours

 

*Not applicable for Malaysian work permit holders

 

Please call us at 6336 5482 or email us at enquiries@ntuclearninghub.com for more information.

This course excludes WPL assessment.  For FAQS on Literacy Assessment for work permit holders in the service industries, please refer to here