Service Literacy Programme
Course Objectives
This specially crafted programme equips work permit holders in the service industry (hotels, food and beverage and retail) with English communication skills essential for better overall service quality and also prepares them for the Service Literacy Test (SLT) administered by the Singapore Workforce Development Agency (WDA).
From July 2010, work permit holders in these sectors must pass the SLT to qualify or continue to qualify for skilled levy* status, in addition to existing skilled status requirements mandated by the Ministry of Manpower (MOM).
Teacher : Student Ratio is 1:25.
*Not applicable for Malaysian work permit holders
It consists of two tracks:
- SLP 1 - for learners who have minimal basic knowledge in listening and speaking English and need to build their foundation for SLP 2.
- SLP 2 - for learners who have knowledge of English and need to enhance their listening and speaking skills to sit for the Service Literacy Test.
Who Should Attend
Singapore Work Permit Holders in the Service Industry - Hotels, Food and Beverage and Retail
Pre-requisite
NA
Course Duration
Service Literacy Programme 1 - 30 Hours
Service Literacy Programme 2 - 30 Hours
Assessment
Pre-assessment: To emplace learners in the right track.
Course Outline
Upon completion of the course, participants will be able to achieve the following SLT competencies:
The proper use of appropriate sentences and words to state and seek information and to influence or persuade others in social or workplace environment
Give or receive instructions, including commands and polite requests
Use appropriate vocabulary to express basic personal needs, feelings
Respond to simple questions about personal information or familiar topics
Understand information about work-related topics
Use effective telephone techniques to handle telephone calls and situations
Read, understand and explain directional signages and the correct usage of maps
Recognise the various modes of transportation in the community and understand important traffic information, transportation schedules and fares
Understand general work-related vocabulary (e.g. experience, night shift), work-place policies and job manuals
Understand work-related signs, charts, diagrams, symbols, forms and procedures
Follow, explain and respond appropriately to instructions
Understand job-related workplace announcements and notices
Give updates on job-related activities, updating status of assigned tasks and other issues related to job completion and learn to communicate work-related information to others
Report incidents and urgent situations
Training Methods
Price Type
Programme | Fee (Without GST) | Fee (With GST) |
Service Literacy Programme 1 | $280 | $299.60 |
Service Literacy Programme 2 | $280 | $299.60 |
*Not applicable for Malaysian work permit holders
