Technical Writing Workshop

Course Overview

This course equips learners with the fundamental knowledge and skills on technical writing that includes writing in multiple different formats, and writing for different audiences. It provides learners with the opportunity to apply, demonstrate and practice the knowledge and skills learnt on writing technical documents through classroom and practical sessions.

Course Objectives

• To demystify communicating technical information in print, web and oral contexts.
• To examine purpose-driven documentation from perspectives of audience, design and usability.
• To highlight American English communication and writing skills development necessary to meet professional standards

Who Should Attend

• New and experienced executives
• Professionals
• Managers with responsibilities for technical communications

Course Duration

14 hours (excluding assessment)

Assessment

Practical Performance, Oral Questioning/ Written Test, Role Play & Case study (formative)

Course Outline

• Technical Writing: Difference from other forms of writing; Overview of characteristics and deliverables; Visualization through use of actual industry deliverables
• Audience Analysis: Industrial vs. non-industrial users; Exploring primary, secondary, tertiary users in contexts of production and use; Creating personas; Multicultural issues; Analyzing real-world examples
• Documentation: Types and purposes; Technical vs. Non-technical; Examples of each discussed
• Correspondence: Letters; memos; e-mail
• Short Reports – Long Reports
• Proposals
• Specifications
• Instructions
• Technical Communication for Web 2.0: What considerations are required?
• Fundamentals of Document Design
• Group critique of sponsor/ company documentation
• Wrap-up and review of core concepts, bibliography, resources

Pre-requisites

• Have in depth knowledge of their technical area
• Be able to listen, read, speak and write English at a proficiency level equivalent to Employability Skills System (ESS) level 8
• Be able apply effective problem-solving and decision-making skills at a proficiency level equivalent to the Problem Solving and Decision Making Skills (ESS) at Supervisory level
• Be able to manipulate numbers at a proficiency level equivalent to Employability Skills System (ESS) level 8

Training Methodology

Lecture, role play and group discussion

Trainer to Trainee ratio 1:20

Certification

Certificate of Attendance from NTUC LearningHub Pte Ltd

Price