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     Frequently Asked Questions 

  1. When will I know if the course that I have applied is confirmed?

  2. What should I do for deferment / transfer / trainee replacement / withdrawal of courses?

  3. I want to make a refund, what should I do?

  4. Can I retake the exam if i failed?

  5. Can I appeal to review my failed exam results?

  6. When and how will I receive my certificate?

  7. When can I collect my Certificate of Achievement / Attendance for MOM Accredited Course??

  8. What is the validity of the Safety Pass for Construction Safety Orientation Course (CSOC)?

  9. What if I am late for my course / Exam / Assessment?


General Enquiries

Please be informed of the following revision to our branch operating hours (effective 1st April 2015):

Our new branch operating hours will be as follows:

 *To serve you better, the last queue ticket will be issued 15 mins before closing time.

1.      DNI Branch – New Operating Hours (w.e.f 1st April 2015)

Monday to Friday: 8.30am to 6.00pm

Saturday, Sunday & Public Holidays: Closed


2.      Benoi Branch - New Operating Hours (w.e.f 1st April 2015)

Monday to Friday: 8.15am to 6.00pm

Saturday, Sunday & Public Holidays: Closed


3.       NTUH Branch – New Operating Hours  (w.e.f 1st April 2015)

Monday, Tuesday, Thursday, Friday: 8.30am to 6.00pm

Wednesday: 8.00am to 7.00pm (extended hours for those who need to visit us after normal office hours)

Saturday: 8.30am to 12.30pm

Sunday & Public Holidays: Closed


 A) General Enquiries 

  1. What are the operating hours and where are the location of our branches?

Operating Hours
NTUC LearningHub @ NTUC Trade Union House  
73 Bras Basah Road
Singapore 189556

Monday, Tuesday, Thursday, Friday: 8.30am to 6.00pm

Wednesday: 8.00am to 7.00pm (extended hours for those who need to visit us after normal office hours)

Saturday: 8.30am to 12.30pm

Sunday & Public Holidays: Closed

NTUC LearningHub @ e2i 

80 Jurong East Street 21,  #02-03
Singapore 609607



Monday to Friday: 8.30am to 6.00pm

Saturday, Sunday & Public Holidays: Closed

NTUC LearningHub @ TradeHub21 
18 Boon Lay Way
Singapore 609966
Monday to Friday: 8.30am - 6.00pm
Saturday, Sunday and Public Holidays: Closed
NTUC LearningHub @ LLI
11 Eunos Road 8,
Lifelong Learning Institute
#04-02F (Lift Lobby A)
Singapore 408601
Monday to Friday: 8.30am - 6.00pm
Saturday, Sunday and Public Holidays: Closed
LHUB Industry Skills Centre @ Benoi
EMS Building
60 Benoi Road
Singapore 629906
Monday to Friday: 8.15am - 6.00pm
Saturday, Sunday and Public Holidays: Closed


  1. Where and how can I find the course schedules?

For course schedules, please refer to:


  1. How do I register for courses?

For registration, please refer to:


  1. What is WSQ?

Singapore Workforce Skills Qualifications (WSQ) is a national credentialing system that trains, develops, assesses and recognises adult workers for competencies they need to stay employable.

Based on standards developed by the Singapore Workforce Development Agency (WDA) and various industries, WSQ ensures workers acquire skills needed by employers at the workplace. With clear progression pathways, workers can also use WSQ to upgrade their skills and plan their careers. As training and assessment are competency-based, workers have to demonstrate the right competencies before they are certified.


  1. What are the courses under WSQ?

There are over 2,800 WSQ courses covering various industries, ranging from retail, tourism to manufacturing and workplace safety and health. WSQ also offers employability and soft skills such as literacy, service mindset and InfoComm Technology (ICT). For more details, please visit WDA website at


  1. What is CRC (Career Readiness Certificate) and how to obtain it?

The Career Readiness Certificate (CRC) is a national qualification under the Singapore Workforce Skills Qualification (WSQ) system where it recognises the trainee's achievement in attaining a full suite of foundational generic employability skills. It will benefit workers who do not have formal academic qualifications such as ‘O’, ‘N’ or ‘A’ levels.

A CRC is awarded to individuals who have attained 10 Statements of Attainment (SOAs) in ESS (Employability Skills Systems) modules, or a combination of ESS and other WSQ modules. It is offered at 3 levels, that is the Operations, Supervisory and Managerial levels.


B) Funding 

  1. What are the funding options available?

For available funding options, please refer to our funding information at here.


  1. What is SDF (Skills Development Fund) and how to apply for it?

Through the Skills Development Fund (SDF), employers can enjoy grants for staff training, though the funding rate may differ for various courses.

Employers will need to apply via the SkillsConnect link to obtain training assistance for course fees. Funding for absentee payroll is also obtainable through the system. All applications for claims must be made within 30 days from course-start date and with acknowledgement of company payment.

For more information, please call 6883 5885 or email


  1. How do I apply and claim for UTAP (Union Training Assistance Programme)?

UTAP is a training benefit for union members to defray their cost of training. The objective is to encourage more union members to go for skills upgrading.

You can submit your application via before course starts, or no later than 6 months from your course-end date inclusive of exams etc.

For more information, please call NTUC Membership Hotline at 6213-8008 or email to


  1. How do I apply for NTUC Membership?

For application of NTUC membership, please refer to the NTUC Website or email to


C) WTS (Workfare Training Support) Scheme


  1. What is WTS (Workfare Training Support) scheme?

The WTS scheme complements the Workfare Income Supplement scheme (WIS). It is a set of incentives which aims to encourage low-wage workers to upgrade their skills through sustained training, and also supports employers to send their low-wage workers for training. It is effective from 1 Jul 2010 and will be in place for 3 years.

For more information, please refer to

  1. What are the objectives of the WTS?

The objectives are to:

a) Incentivise employers to train their low-wage workers;

b) Encourage low-wage workers to go for sustained training so that they can improve their skills and take on better jobs.

  1. What are the courses available under WTS scheme?

For available courses under WTS scheme, please click here

  1. Is the WTS scheme applicable for unemployed individuals as well?

WTS is applicable to employed Singaporeans only. Unemployed individuals can register for the "Workfare - Skill Up" programme, which provides them with a holistic approach to help attain literacy and workplace skills, with dedicated efforts to place trainees into jobs thereafter. They can approach the career centres located at the Community Development Councils (CDCs) in their districts or the Employment and Employability Institute (e2i) to sign up for Workfare-Skill Up.


D) Workplace Safety & Health (WSH)

  1. I lost my safety pass/ certificate for my WSH course taken at NTUC LearningHub. What is the procedure for replacement?

Trainees may proceed to the following branches to request for a replacement pass or certificate.

Please allow 3 working days for processing.

• NTUC Trade Union House (73 Bras Basah Road, #02-01, Singapore 189556)

• Devan Nair Institute (80, Jurong East Street 21, #02-03, Singapore 609607)

• TradeHub21 (Blk 18, Boon Lay Way, #04-120, Singapore 609966)

• EMS Building (60 Benoi Road #01-08, Singapore 629906)

Please click here for the operating hours of our Branches.

A copy of the original Singapore police report and any form of photo identification is required. For example NRIC, Driving License, Passport etc.

We will also require you to be present in person as we will be taking a photo of you for the replacement pass.


Charges for the replacement passes or certificates are as follows:

  • Replacement of safety pass: $10.70 (inclusive of GST and photo-taking services)
  • Replacement of certificate: $16.05 (inclusive of GST)


Express Replacement of Safety Pass (Only at EMS Building counter)

  • The replacement safety pass can be collected within the same day.
  • This service is only available on Monday to Friday, from 9am to 11am.
  • Requests after 11am will be processed on the next working day.


  1. Can I replace my safety pass/ certificate for courses taken at MOM?

No, we only do replacement for courses taken at NTUC LearningHub. Please check with MOM for courses taken there.


E) English Courses or WPL (Workplace Literacy)


  1. Does NTUC LearningHub conduct English courses for Singaporeans and Foreign Workers?

Yes, we do offer ES-WSQ Workplace Literacy (WPL) which is suitable for those who wish to improve their command of English. These courses are designed for adults who want to develop their English speaking, listening, reading and writing skills. The WPL courses are available at Beginner, Intermediate & Advanced levels.

All WPL trainees are required to sit for a Pre WPLN Assessment to evaluate their language proficiency levels before they are recommended to the different levels of English classes.

The Pre WPLN Assessment is computer based and consists of four components, namely Reading, Listening, Speaking and Writing. After completion of the WPL course, all trainees are required to sit for a Post WPLN Assessment to assess their improvements.

For more information, please refer here.

  1. Where are the English courses conducted?

WPL courses are conducted island-wide you may find the schedules here


  1. How to I request for ICDL Profile Certificate?

To obtain ICDL Profile Certificate, you are required to provide a photocopy of at least 2 completed certificates of ICDL modules, and present them to any of our Customer Service Counters for processing.

The application fee for the ICDL Profile Certificate is $21.40 (Inclusive of GST) and you are required to fill up the Request for ICDL Profile Certificate form.  The ICDL Profile Certificate will be ready within 3 months upon your application and acceptance.

When the certificate is ready for collection, you will be notified to collect the certificate at:

  • NTUC LearningHub @ e2i: 80 Jurong East Street 21, #02-03, Singapore 609607