The Recipe for Success? Hard & Soft Skills, Mixed With An Endless Desire to Learn - NTUC
Pengestu Eka Muhammad
Modified 1 Month ago.
The Recipe for Success? Hard & Soft Skills, Mixed With An Endless Desire to Learn
15 Apr 2020Posted in
Learning is not just for those in the early stages of their careers, as embodied by NTUC LearningHub (NTUC LHUB) trainee Angelia Tan. Even in a senior managerial role, her fierce passion to never stop growing and to keep up with ever-changing technologies is something to aspire towards.
“You will never find me sitting in the office for 365 days,” Angelia smiles. Being the General Manager at Omni Integer, a small firm which provides security and surveillance solutions for local government agencies, Angelia’s role encompasses everything under the sun. Meeting customers for sales, sourcing new technologies, conducting training, providing technical repairs and consulting customers are just some of her responsibilities. “The best part is that what I do is never stagnant. It’s always moving and it’s very dynamic. The technological aspect is the most fun, because you need to stay updated to keep up with the game. This means that we constantly have to travel to discover new technology and meet manufacturers,” described Angelia.
A Steep Learning Curve
9 years ago I had zero electrical skills, but now I can go on par with any electronics professional. Why? Because I am willing to learn.
“Technology is the number one aspect of our business. We can’t go out there and claim that we know what we’re doing if we don’t have the IT fundamentals, so it’s crucial to pick up skills properly from ground zero in order to stay up-to-date with the latest trends,” she said. While the fascinating surveillance capabilities of Angelia’s firm’s tech remain top secret, what she can share is that they are often approached by Singapore’s law enforcement. “We managed to retrieve definite proof that helped them put criminals behind bars,” she told us excitedly. “Despite the hard work involved, moments like these make everything worth it!”
It is not just all about being tech savvy, however, as soft skills are necessary to shine. One skill in particular that comes naturally to Angelia is building relationships with her customers. It is a skill that she further honed over the course of doing sales for 7 years in a biometric security company (IDLink Systems) she co-founded in 2002, before leaving to pursue other opportunities. “Relationship building is a very important skill to have in order to get things going. I think my background in psychology helps me tremendously because when we meet customers, most of the time I can confidently gauge whether the customer is interested or not just by their body language,” Angelia remarked. As someone in a position to make hiring decisions, Angelia says that having a good attitude and work ethic is what they look for in candidates. “Of course we look at skills as well, but those can be learned along the way. If you have the right attitude and the desire to learn, then you’ve already won half the battle,” she said.
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