WSQJMDE: PEOPLE AND RELATIONSHIP MANAGEMENT L3: MANAGE A DIVERSE SERVICE ENVIRONMENT POWERED BY JOHN MAXWELL
PEOPLE AND RELATIONSHIP MANAGEMENT L3: MANAGE A DIVERSE SERVICE ENVIRONMENT POWERED BY JOHN MAXWELL
Course Duration
Mode of Assessment
Participants would be assessed through course assessment exercises
Who Should Attend
Professionals and service coaches empowered with leadership roles such as Supervisors and Service Team Leaders.
What's In It for Me
- Learn how to explore different ways and methods to heighten team cohesion
- How to turn threats and challenges into opportunities for the organisation
- Able to achieve organisation service excellence
Course Overview
What are some habits of successful self-leaders? How can business leaders create value out of workplace diversity?
The first rule of leadership is to always lead yourself well. An important key for effective leaders is committing oneself to the lifelong practice of self-awareness and comprehending the diverse world around us. When leaders work on their self-awareness, they become more aware of the things that are happening around them and are able to intervene by taking on a leadership role.
In this programme, learners will explore topics on self-discovery, people intelligence and how to become a charismatic leader. They will also understand how to turn diversity challenges into opportunities and identify useful methods to heighten team cohesion.
Be a great leader by sending a powerful message of your commitment to diversity and inclusion today. Based on John Maxwell’s signature leadership series programmes, insightful and powerful concepts from “5 Strategies to Win with People” have been included to support the course objectives and enhance your learning journey.
Course Schedule
Next available schedule
Course Objectives
At the end of the programme, learners will be able to:
- Promote an inclusive work environment
- Build team cohesion to achieve organisational service excellence
- Manage challenges and opportunities relating to diversity that has implications on service delivery
Pre-requisites
- Participants should be able to speak, listen and read English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 3.
- Hardware & Software
This course will be conducted as a Virtual Live Class (VLC) via Zoom platform. Participants must own a zoom account and have a laptop or a desktop with “Zoom Client for Meetings” installed. This can be downloaded from https://zoom.us/download
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System Requirement |
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Must Have: Please ensure that your computer or laptop meets the following requirements.
Good to Have:
Not Recommended: Using tablets is not recommended due to their smaller screen size, which could cause eye strain and discomfort over the course of the program's duration. |
Course Outline
1. Manage Self
- Do You Like Yourself?
- Are You People-Intelligent?
John Maxwell Highlights: Explore who you really are and how you determine others through The Lens Principle.
2. Manage Individuals
- They Are All Made Differently
- They Have Varying Levels of Abilities
- Your Commitment to Your Team
John Maxwell Highlights: Identify your blind spots and practice The Exchange Principle.
3. Manage A Diverse Team
- Celebrate Inclusiveness
- Embrace Diversity
- Manage Opportunities & Challenges Arising from Diversity
- The ABC’s of Building Team Cohesion
John Maxwell Highlights: Understand The Boomerang Principle and how to create synergy within your team.
Certificate Obtained and Conferred by
Participants who have successfully demonstrated competence in all the knowledge and skills requirements in this programme will be awarded a Statement of Attainment (SOA) by SkillsFuture Singapore (SSG). This programme is offered on a modular basis only.
- Mapped to People and Relationship Management L3: Manage a Diverse Service Environment
Additional Details
Medium of Instruction & Trainer
English
Trainer: Trainee Ratio is 1:24
Price:
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Course Fee and Government Subsidies |
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Individual Sponsored |
Company Sponsored |
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Non-SME |
SME |
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Before GST |
With GST |
Before GST |
With GST |
Before GST |
With GST |
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Full Course Fee
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$460.00 |
$501.40 |
$460.00 |
$501.40 |
$460.00 |
$501.40 |
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For Singapore Citizens aged 39 years and below
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$230.00 |
$271.40 |
$230.00 |
$271.40 |
$138.00 |
$179.40 |
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For Singapore Citizens aged 40 years and above |
$138.00 |
$179.40 |
$138.00 |
$179.40 |
$138.00 |
$179.40 |
Funding Eligibility Criteria:
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Individual Sponsored Trainee |
Company Sponsored Trainee |
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Remarks:
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Individual Sponsored Trainee |
Company Sponsored Trainee |
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SkillsFuture Credit:
UTAP:
PSEA:
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Absentee Payroll (AP) Funding:
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Union Training Assistance Programme (UTAP)
NTUC members enjoy UTAP* benefit of up to $250 each year when you sign up for courses with NTUC LearningHub
* UTAP supports 50% of the course fees paid cap at $250 per year. You must be a union member throughout the course duration and at the time of claim. You must achieve a minimum of 75% attendance for each application and have sat for all prescribed examinations. Other terms and conditions apply.
Terms & Conditions apply. NTUC LearningHub reserve the right to make changes or improvements to any of the products described in this document without prior notice.
Prices are subject to other LHUB miscellaneous fees.
For more information, please contact us at +65 6336 LHUB (5482) or email [email protected]
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