SFPPPI: SERVICE CHALLENGES L1 (SF): PROJECT A POSITIVE AND PROFESSIONAL IMAGE
SERVICE CHALLENGES L1 (SF): PROJECT A POSITIVE AND PROFESSIONAL IMAGE
Course Duration
Mode of Assessment
Participants would be assessed through learning activities conducted during the programme.
Who Should Attend
Frontline Staff (i.e. customer service representatives, store advisors, service crews, etc.) across all industries.
Course Overview
Kindly take note that WSQ Provide Go-the-Extra Mile Service and WSQ Project a Positive and Professional Image has merged into one module (16hrs).
An Image is not merely a visual representation; it is also the outward perception of one’s competence that is received by others. In this programme, learners will identify the relationship between organisational requirements and the impact of personal hygiene on his or her image. They will be taught ways to boost self-confidence that may enhance their appearance and positive communication techniques to impress customers in their day-to-day engagements, on a personal and professional level.
Course Schedule
Next available schedule
Course Objectives
At the end of the programme, participants will be able to :
- Recognise the impact of one’s professional image and persona on the organisation
- Project a professional image and persona in accordance with organisational guidelines
- Demonstrate effective communication skills when interacting with customers at the workplace
Pre-requisites
- Participants should be able to speak, listen and read English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 5.
- Hardware & Software
This course will be conducted as a Virtual Live Class (VLC) via Zoom platform. Participants must own a zoom account and have a laptop or a desktop with “Zoom Client for Meetings” installed. This can be downloaded from https://zoom.us/download
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System Requirement |
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Must Have: Please ensure that your computer or laptop meets the following requirements.
Good to Have:
Not Recommended: Using tablets is not recommended due to their smaller screen size, which could cause eye strain and discomfort over the course of the program's duration. |
Course Outline
- Organisation’s requirements
In this segment, learners will gain awareness of the organisation guidelines and standards. They will identify how these standards translate into their required professional appearance, behaviours and how they impact self and organisations.
- The 3 ‘A’s
In this segment, learners will learn ways to enhance their appearance through personal care, selection of colour base on the skin as well as quick tips and tricks to messing right. They will practice a professional image and persona through their actions and articulation in an activity.
- My Professional Image
Learners will identify the types of customers they encounter in the workplace. They will practice applying the skills and knowledge shared through the training in a concluding role-play activity on professional service representation.
Certificate Obtained and Conferred by
Participants who have successfully demonstrated competence in all the knowledge and skills requirements in this programme will be awarded a Statement of Attainment (SOA) by SkillsFuture Singapore (SSG). This programme is offered on a modular basis only.
- Mapped to Service Challenges L1 (SF): Project a Positive and Professional Image
Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Completion from NTUC LearningHub.
Additional Details
Medium of Instruction & Trainer
English
Trainer: Trainee Ratio is 1: 24
Price:
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Course Fee and Government Subsidies |
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Individual Sponsored |
Company Sponsored |
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Non-SME |
SME |
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Before GST |
After GST |
Before GST |
After GST |
Before GST |
After GST |
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Full Course Fee |
$330.00 |
$359.70 |
$330.00 |
$359.70 |
$330.00 |
$359.70 |
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For Singapore Citizens aged 39 years and below |
$165.00 |
$194.70 |
$165.00 |
$194.70 |
$99.00 |
$128.70 |
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For Singapore Citizens aged 40 years and above |
$99.00 |
$128.70 |
$99.00 |
$128.70 |
$99.00 |
$128.70 |
Funding Eligibility Criteria:
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Individual Sponsored Trainee |
Company Sponsored Trainee |
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Remarks:
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Individual Sponsored Trainee |
Company Sponsored Trainee |
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SkillsFuture Credit:
UTAP:
PSEA:
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Absentee Payroll (AP) Funding:
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Union Training Assistance Programme (UTAP)
NTUC members enjoy UTAP* benefit of up to $250 each year when you sign up for courses with NTUC LearningHub
* UTAP supports 50% of the course fees paid cap at $250 per year. You must be a union member throughout the course duration and at the time of claim. You must achieve a minimum of 75% attendance for each application and have sat for all prescribed examinations. Other terms and conditions apply.
Terms & Conditions apply. NTUC LearningHub reserve the right to make changes or improvements to any of the products described in this document without prior notice.
Prices are subject to other LHUB miscellaneous fees.
For more information, please contact us at +65 6336 LHUB (5482) or email [email protected]
| Batch ID | Course Period | Course Title | Funding Available |
Duration (Hours) |
Session (Hours) |
Venue | Available Seats |
Online Payment |
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