Latest Articles

27 Nov 2021

From One Frontline to Another: A Bold Career Switch Made Possible With Upskilling

As an experienced retail worker, Fazillah Binte Mohamed Taib excels at customer service and interacting with strangers. 

But when the extroverted lady left her job in December 2020, she was "done" with the industry. Instead of staying in her comfort zone, she wanted to learn a new skill and explore a completely new career. 

That's why she took up the challenge of the SGUnited Skills Programme, a 6-month full-time training programme for Singaporeans and PRs to acquire industry-relevant skills and improve their employability. Trainees can reskill for healthcare, tech light, or tech heavy roles, and receive a monthly training allowance of up to $1200. 

Fazillah decided to play to her strengths in customer service and upskill as a Healthcare Assistant. Healthcare Assistants work with nurses to provide basic care for patients in hospitals, nursing homes, or community hospitals, and support their activities of daily living. 

After registering online, Fazillah was contacted by a NTUC LearningHub course consultant, who invited her for a pre-programme briefing about the curriculum and structure. 

Immediately after the briefing, she decisively submitted her application. By the next week, she was informed of her successful application and enrolment into the programme! 
Fazillah's learning experience  
As a trainee Healthcare Assistant, Fazillah took courses in three aspects of healthcare: hands-on skills, such as administering medication and recording patients' vital signs; theoretical knowledge about common health conditions; and soft skills, like counselling. 

"I didn't know what to expect," she admitted. With no background in healthcare, she had to learn everything from scratch, including how to transfer patients from their beds and bathe them in a safe and comfortable way. 

Thankfully, the trainers from NTUC LearningHub were patient with her. They were also strict when necessary – after all, adhering to step-by-step procedures was critical for both the patients' and Healthcare Assistants' safety.

After three intensive months of online and in-person lessons, Fazillah and her coursemates advanced to a 3-month practicum

Fazillah was attached to the Women's Ward of KK Hospital, wherein she applied everything she learnt in her courses to real life. 

Though she was armed with sufficient theoretical knowledge, she also had to adapt fast to the pace, work environment, and social setting. She admitted that the beginning was very overwhelming for her. 

"I had moments where I felt like I really wanted to quit," she revealed. 

But she pulled through with help and encouragement from her mentors and coursemates who were attached to the same ward. Being able to help the patients and nurses in the ward brought Fazillah a lot of satisfaction. 

"The nurses are very busy – they have a lot of responsibilities. We are there to lighten their burden by doing the basic but essential tasks for the patients well-being, so that they can concentrate on the other pressing concerns," she explained. For instance, Fazillah took care of the patients' physical and daily living needs, and reassured their worries. 

With a hectic course and practicum schedule, Fazillah couldn't work part time while upskilling. Thus, the monthly training allowance from NTUC LearningHub helped greatly to defray her daily expenses during those 6 months. She also used her $500 SkillsFuture Credit to offset her course fees.
Fazillah's new journey as a Healthcare Assistant 

Fazillah completed the SGUnited Skills Programme on 14 October 2021 and is currently searching for a Healthcare Assistant job, preferably at a hospital in the west. She is also keeping an eye out for NTUC LearningHub's regular emails about job opportunities

"I want to practice more of what I learnt in the hospital first and be better at it. Practise makes perfect!" she said.  
  
"Learning never stops. You don't have to follow a timeline … do what makes you happy!"

Since 2004, NTUC LearningHub has upskilled over 21,000 organisations and achieved over 2.6 million training places across more than 500 courses with a pool of over 400 certified trainers. We are the leading Continuing Education and Training provider in Singapore and we are here to transform your lifelong employability.

For more information on how we can help, leave an enquiry with our course consultants or contact our Live Chat Agents today.

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LHUB GO
29 Oct 2021

Five Simple Steps to Grasp Design Thinking

A new way of organisation workflow has led to extraordinary results and drastic improvements; Design Thinking has fast become a trusted approach for employees to be innovative and creative in their work. Some of the world's leading brands, such as Apple, Google and Samsung have rapidly adopted the Design Thinking approach, and it is currently being taught at some of the world's foremost universities like Harvard and MIT[1].

Design Thinking is an iterative process which revolves around the user at its core. It provides a solution-based approach to solving problems, which will help you redefine problems at work to identify alternative strategies and solutions not apparent with your initial level of understanding. Learn more about the origins of Design Thinking and how it has evolved to become one of the most creative problem-solving methodologies in the modern workplace with the 'What is Design Thinking' course by Vado, the top content provider on Design Thinking available on LHUB GO Infinity.

Course Title: What is Design Thinking?  

Course Provider: Vado 

Course Type:  Interactive

Why is Design Thinking Important?

Why are more and more industries talking about Design Thinking and how can it benefit you? That is the million-dollar question. When we come across problems at work, we define and implement obvious conventional methods to find solutions. Design Thinking will help you to brainstorm to develop original ideas instead, engaging you in the process of evaluating and resolving daily challenges creatively. It will help you develop problem-solving skills highly coveted by businesses and the ability to think critically. Finally, Design Thinking will aid you in achieving different professional perspectives, which will benefit not only you, but the company or organisation you work in. To discover more reasons why you should learn Design Thinking, start with the course, 'Why Design Thinking' by Vado.

Course Title: Why Design Thinking?

Course Provider: Vado

Course Type:  Interactive

A Beginner's Guide to the Design Thinking Process

1. Empathise

The first stage of Design Thinking involves getting to know your end-users and their experiences in detail. This stage is crucial for you to start developing truly effective human-centric solutions. Discover how you can conduct tasks to execute the right strategies and tactics in your work.

Course Title: The Design Thinking Process: Empathise

Course Provider: Vado

Format: Interactive 

    

 

 


 

2. Define

This stage is about your users' needs, the problems they face, and the insights you stand to gain. Learn how to define and specify the exact issues and challenges you will face at work in order to brainstorm appropriate solutions.

Course Title: The Design Thinking Process: Define

Course Provider: Vado 

Format: Interactive 

3. Ideate

Ideate feeds off the information gathered in the previous two stages in order to manifest potential solutions. In this stage, you will challenge assumptions and create innovative ideas. Take authority over your ideas, solutions and overcome convention.

Course Title: The Design Thinking Process: Ideate

Course Provider: Vado 

Format: Interactive 

 


 

 


 

4. Prototype

This is the stage where your creative solutions start to take shape. Learn to bring your ideas to life without having to invest large amounts of time and resources to build completed versions of your plan.

Course Title: The Design Thinking Process: Prototype

Course Provider: Vado 

Format: Interactive

5. Test

The final stage is all about placing your ideas into the hands of your users. Observe the effectiveness of your creative solutions and experience the joy and satisfaction of achievement.

Course Title: The Design Thinking Process: Test

Course Provider: Vado 

Format: Interactive

 


 

 

Design Thinking allows you to gain different perspectives to various workplace issues, boosting your creativity and critical problem-solving skills. Gain access to over 75,000 courses on LHUB GO Infinity to lay down a strong foundation and implement a robust framework for yourself with Design Thinking. To learn more about LHUB GO Infinity, or sign up for a free trial, visit: https://www.ntuclearninghub.com/lhub-go/

 

[1] LinkedIn. 2021. Design Thinking – A Persuasive Strategy for Innovation. [Accessed 19 October 2021]

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Stories
25 Oct 2021

Inspiring The Habit of Learning: NTUC LearningHub x SkillsFuture Month 2021

How can you open new possibilities when you upskill? That was the theme of SkillsFuture Month 2021, an annual event organised by SkillsFuture Singapore. This year’s edition, held from 8 July to 22 August, comprised an interactive series of hybrid learning activities to encourage Singaporeans to learn new skills and explore exciting career opportunities.

Through webinars, workshops, forums, and exhibitions, SkillsFuture Month shone the spotlight on emerging industries and in-demand skills for the current workplace landscape.

NTUC LearningHub collaborated with Lifelong Learning Institute – SkillsFuture Singapore to organise 12 free webinars focused on key growth industries to help job seekers and mid-career switchers upskill and stay relevant. 

In each session, experienced NTUC LearningHub trainers and content partners shared their expertise and industry insights in a variety of topics:

  • Understanding The Hype Of Digital Marketing  
  • How To Build A Resilient Supply Chain?
  • Foundation Of Automated System Using Robotics
  • The New Normal Of Business With Automation
  • Enhance Productivity In A Virtual World
  • Basic Food Safety, A Public Health Priority!
  • Agile And Scrum Fundamentals
  • Empowerment For Well-being And Career Wellness
  • Being Agile In The Dynamic World
  • Sustainability: Frameworks & Developments
  • Agritech – Is There A Role For Me?

Top takeaways from webinars

3,700 people attended NTUC LearningHub’s free webinars. The most popular sessions were about the rising agritech and sustainability sectors, as well as Agile and Scrum.

Lini Selvaraj said she attended the webinar about sustainability because of her interest in the topic. “Given that the sector is expanding, I wanted to understand the field better as well as possible opportunities/directions I can pursue,” she said. 

When asked what was the most valuable or unforgettable thing she learnt, she said hearing the career journey of the speakers was very enriching. 

“The diversity of the speaker panel, as well as the content that they shared, was highly relevant to the topic.”

While she is currently employed, the practical tips and industry-specific job search resources she learnt will help to prepare her for a future career switch.

Meanwhile, NTUC Member Belinda Koh, who attended the Basic Food Safety webinar to find out how to enter the F&B industry, started her upskilling journey immediately after the session.

After the August webinar, she signed up to attend the Food Safety Course Level 1 in October to widen her skillset in the F&B industry. Although the course is currently not compulsory for food handlers, trainees benefit greatly from learning about good personal hygiene and how to handle and store food safely in F&B businesses.

With the changes in the workplace landscape brought about by COVID-19, it is vital that we stay relevant by constantly retraining and exploring new roles in emerging industries. To do this, positivity and a growth mindset are necessary. However, learners should improve themselves not just for immediate benefit, but also to seize future opportunities, said Lini. 

“In times of adversity, there are always opportunities. Seek out opportunities to learn and upskill – you may just find your passion!” said Belinda.

Since 2004, NTUC LearningHub has upskilled over 21,000 organisations and achieved over 2.6 million training places across more than 500 courses with a pool of over 400 certified trainers. We are the leading Continuing Education and Training provider in Singapore and we are here to transform your lifelong employability.

For more information on how we can help, leave an enquiry with our course consultants or contact our Live Chat Agents today.
 

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LHUB GO
07 Oct 2021

How to Future-proof Your Career with Digital Transformation

Even before the pandemic, new and transformative systems and technologies were swiftly implemented in the business world, empowering companies to reinvent, innovate and succeed in an increasingly digital world. Propelled by the pandemic, technology advancements which were supposed to take years have now been accelerated to just a matter of months.

What is Digital Transformation?

Digital transformation is not a new fad in the business arena. The concept has been around since the mid-2000s. Digital transformation refers to the adoption of digital solutions to transform the services or operations of businesses. The realisation of the vision requires strong commitment from corporate leadership to effect a shift in paradigm across the organisation. From Human Resources, Operations to Marketing and Sales, all divisions will need to adopt fundamental shifts in daily work processes as well as the tools and platforms used.

Digital transformation allows us to push the boundaries of technology, challenge the status quo, discover news ways of optimising the business infrastructure, and redefine efficiency in business practices. To learn the fundamentals, start with the course, ‘What is Digital Transformation’ by Enspark, the top content provider on digital transformation.  

Course Title: What is Digital Transformation?

Course Provider: Enspark  

Course Type:  Interactive

 

Why should you be concerned about digital transformation?

In an increasingly connected world, digital transformation has become the main driving force behind business innovation and change. Limitless access to information and the seamless transition of technology has increased expectations at the workplace where you are now expected to have digital prowess. It is now more important than ever for you to make thoughtful decisions about transforming yourself digitally to remain relevant.

Embracing digital transformation secures a wide range of benefits for you too. Developing a digital culture encourages innovation and creativity. As conventional methods and processes become more automated, you will discover more flexibility and autonomy in your role and responsibilities at the workplace. Not only is communication enhanced, but your employee experience will be heightened by digital transformation as well. If you would like to learn more about the importance of embracing digital change, ‘Benefits of a Digital Corporate Culture’ by Enspark is a great place to start.

Course Title: Benefits of a Digital Corporate Culture

Course Provider: Enspark  

Course Type:  Interactive

 

How to jumpstart your digital transformation journey?

By embracing technology, you can increase your work productivity, learn to use analytic tools to gain data insights, train your agility, work mobility, and increase your digital repertoire. If you’re new to the world of digital transformation, there are three key domains to consider – Big Data, Blockchain and the Internet of Things. Here are some of our recommended bite-sized courses to help you get started.

Big Data

Big Data refers to the use of computers to analyse vast amount of information and identify patterns. Discover how Big Data is transforming your industry and find out how you can harness modern technology to improve services and operations.

Course Title: Digital Transformation: What is Big Data?

Course Provider: Enspark 

Format:  Interactive 

Blockchain

Interested in crytocurrency? The technology behind cryptocurrency is known as blockchain, and it has created fresh opportunities for businesses around the world. Uncover the reasons for its growing popularity and learn about the financial opportunities it can bring you.

Course Title: Digital Transformation: What is Blockchain?

Course Provider: Enspark 

Format:  Interactive 

The Internet of Things

We live in a connected world where devices can connect to the internet and send information to people, devices and systems. This network of connected “things” is known as The Internet of Things or IoT. Learn about the evolution of the Internet and how it will impact you.

Course Title: Digital Transformation: The Internet of Things
 

Course Provider: Enspark 

Format:  Interactive 

Regardless of being a business owner or employee, digital transformation will have a lasting impact on you. Get a head start on digital transformation by trying out our recommended courses. Gain access to over 75,000 courses today on LHUB GO Infinity today. To learn more about LHUB GO Infinity, or sign up for a free trial, visit: www.ntuclearninghub.com/lhub-go

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LHUB GO
23 Sep 2021

How to Harness the Power of Emotional Intelligence at Work

What is Emotional Intelligence?

Emotional intelligence is about the ability to recognise, understand and manage our own emotions and the emotions of others. Daniel Goleman, a psychologist and author who first introduced and popularised the concept, identified that there are four key domains that make up emotional intelligence. They include self-awareness and self-regulation which deal with managing one’s personal emotions, as well as empathy and relationship management which relates to the emotions of others.  

If you would like to have a deeper look into what emotional intelligence entails, these courses allow learners to understand the concept itself, how it differs from other forms of intelligence as well as some benefits associated with emotional intelligence .  

Course Title: Using Emotional Intelligence: Introduction (Part 1 of 8)   

Course Provider: BizLibrary  

Course Type: Interactive

 

Course Title: Introduction to Emotional Intelligence 

Course Provider: Talent Quest 

Format: Interactive

Why is emotional intelligence important at the workplace?

Given the rise of cross functional teams and collaborative ways of work, emotional intelligence has become more essential in the workplace than ever before. Emotional intelligence can help you to better navigate through the myriad of exchanges and activities at work. For example, emotional intelligence can aid in resolving conflicts and decision-making by preventing judgement from being clouded or emotionally charged.  

Emotional intelligence is a valuable skill which has vast impact on various facets of the workplace. It helps to build rapport with colleagues and business partners by improving one’s communication, collaborative, and relationship management skills. Emotional intelligence also improves negotiation and problem-solving skills which are important to achieving strong business outcomes.  

For those in leadership or managerial positions, emotional intelligence plays an even greater role as these roles are essentially about managing people. An understanding of emotional intelligence enables leaders to better manage their emotions and that of the team. While most leaders tend to focus solely on the performance of the teams, leaders should cultivate better relationships and understand their team inside and out.  

This helps to cultivate a psychologically safe environment at work and encourages team members to strive through adversity. With the conducive working environment and greater compassion towards the team, emotionally intelligent leaders can effectively improve employee retention as well.   

How can one develop emotional intelligence?

Given the breadth and depth of the concept, improving all four pillars of emotional intelligence is key. We recommend the ‘Using Emotional Intelligence’ eight-part video series by BizLibrary as a starting point. Through this interactive course, learners can look forward to discovering various tools and tips to strategically develop all four facets of emotional intelligence.  

1. Self-Awareness

Developing your self-awareness sets the foundation towards increasing emotional intelligence. It is the ability to identify and understand what triggers your emotions. At this stage, you should be asking yourself questions such as ‘What am I feeling’ and ‘Why am I feeling this way’. Penning down these emotions and underlying reason for the emotion experienced can help to boost your self-awareness. For more tips, ‘Improving Your Self Awareness’ by BizLibrary allows learners to understand themselves inside and out.  

Course Title: Using Emotional Intelligence: Improving Your Self-Awareness (Part 2 of 8)  

Course Provider: BizLibrary 

Format: Interactive 

 

2. Self-Regulation

Self-regulation refers to having the power to pause between feeling an emotion and reacting to it. This is an important aspect as it helps you to control disruptive emotions and impulses, thereby preventing rash decision making at work. One way to practice self-regulation is to explore techniques to release workplace stress such as taking up a new hobby or exercising. The interactive course by BizLibrary on ‘Improving Your Self-Management’ gives leaners a deeper insight into the different ways to practice emotion regulation.  

Course Title: Using Emotional Intelligence: Improving Your Self-Management (Part 3 of 8)  

Course Provider: BizLibrary 

Format: Interactive 

 

3. Empathy

The third domain to develop emotional intelligence is empathy which is the ability to sense the feelings of others, understand their perspectives and how you respond to them. To increase empathy and perspective taking, try engaging in active listening as you interact with others. This entails asking questions and providing feedback which helps you to pay more attention to both verbal and nonverbal communication. To find out more, ‘Improving Your Social Awareness’ and ‘Social Awareness Tools’ by BizLibrary provides useful tips and practices on how to develop greater empathy.  

Course Title:  Using Emotional Intelligence: Improving Your Social Awareness (Part 4 of 8)  

Course Provider: BizLibrary  

Course Type: Interactive  

 

Course Title:  Using Emotional Intelligence: Social Awareness Tools (Part 5 of 8)  

Course Provider: BizLibrary 

Course Type: Interactive 

 

4. Relationship Management

Relationship management is the ability to read situations and modify your response, navigate conflict skilfully and communicate effectively. A widely used tool for enhancing empathy is the DISC assessment which provides insights into your personal behaviour when interacting with others. Here are some of the recommended courses on LHUB GO Infinity to help you build stronger work relationships and social skills.  

Course Title:  Using Emotional Intelligence: Building Strong Personal Relationships (Part 6 of 8)  

Course Provider: BizLibrary  

Course Type: Interactive  

 

Course Title:  Using Emotional Intelligence: Building Strong Professional Relationships (Part 7 of 8)  

Course Provider: BizLibrary 

Course Type: Interactive 

 

Course Title:  Using Emotional Intelligence: Using DISC to Raise Your Emotional IQ (Part 8 of 8)  

Course Provider: BizLibrary  

Course Type: Interactive  

 

While emotional intelligence may come naturally to some, emotional intelligence can be cultivated through practice. While the methods we suggested are not exhaustive, it is important for you to find a method that suits your emotional well-being.  

Understand your own emotional intelligence and gain access to over 75,000 courses today on LHUB GO Infinity today. To learn more about LHUB GO Infinity, or sign up for a free trial, visit: /lhub-go/

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Stories

Stories
25 Oct 2021

Inspiring The Habit of Learning: NTUC LearningHub x SkillsFuture Month 2021

How can you open new possibilities when you upskill? That was the theme of SkillsFuture Month 2021, an annual event organised by SkillsFuture Singapore. This year’s edition, held from 8 July to 22 August, comprised an interactive series of hybrid learning activities to encourage Singaporeans to learn new skills and explore exciting career opportunities.

Through webinars, workshops, forums, and exhibitions, SkillsFuture Month shone the spotlight on emerging industries and in-demand skills for the current workplace landscape.

NTUC LearningHub collaborated with Lifelong Learning Institute – SkillsFuture Singapore to organise 12 free webinars focused on key growth industries to help job seekers and mid-career switchers upskill and stay relevant. 

In each session, experienced NTUC LearningHub trainers and content partners shared their expertise and industry insights in a variety of topics:

  • Understanding The Hype Of Digital Marketing  
  • How To Build A Resilient Supply Chain?
  • Foundation Of Automated System Using Robotics
  • The New Normal Of Business With Automation
  • Enhance Productivity In A Virtual World
  • Basic Food Safety, A Public Health Priority!
  • Agile And Scrum Fundamentals
  • Empowerment For Well-being And Career Wellness
  • Being Agile In The Dynamic World
  • Sustainability: Frameworks & Developments
  • Agritech – Is There A Role For Me?

Top takeaways from webinars

3,700 people attended NTUC LearningHub’s free webinars. The most popular sessions were about the rising agritech and sustainability sectors, as well as Agile and Scrum.

Lini Selvaraj said she attended the webinar about sustainability because of her interest in the topic. “Given that the sector is expanding, I wanted to understand the field better as well as possible opportunities/directions I can pursue,” she said. 

When asked what was the most valuable or unforgettable thing she learnt, she said hearing the career journey of the speakers was very enriching. 

“The diversity of the speaker panel, as well as the content that they shared, was highly relevant to the topic.”

While she is currently employed, the practical tips and industry-specific job search resources she learnt will help to prepare her for a future career switch.

Meanwhile, NTUC Member Belinda Koh, who attended the Basic Food Safety webinar to find out how to enter the F&B industry, started her upskilling journey immediately after the session.

After the August webinar, she signed up to attend the Food Safety Course Level 1 in October to widen her skillset in the F&B industry. Although the course is currently not compulsory for food handlers, trainees benefit greatly from learning about good personal hygiene and how to handle and store food safely in F&B businesses.

With the changes in the workplace landscape brought about by COVID-19, it is vital that we stay relevant by constantly retraining and exploring new roles in emerging industries. To do this, positivity and a growth mindset are necessary. However, learners should improve themselves not just for immediate benefit, but also to seize future opportunities, said Lini. 

“In times of adversity, there are always opportunities. Seek out opportunities to learn and upskill – you may just find your passion!” said Belinda.

Since 2004, NTUC LearningHub has upskilled over 21,000 organisations and achieved over 2.6 million training places across more than 500 courses with a pool of over 400 certified trainers. We are the leading Continuing Education and Training provider in Singapore and we are here to transform your lifelong employability.

For more information on how we can help, leave an enquiry with our course consultants or contact our Live Chat Agents today.
 

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Stories
21 Sep 2021

She Took 20 Courses Over 7 Months While Pursuing A Part-time Masters – Here’s Why!

Over 7 months, Julie Chia took 20 courses with NTUC LearningHub to develop an all-rounded skill set in business and technical knowledge. Julie committed to at least one course a quarter – despite her busy schedule as a marketing manager, mother, and part-time Masters student!

Here’s how this superwoman gets her motivation for learning.

While most of us relax over weekends with family and friends, Julie Chia spends them with her nose in a book, or attending online lessons. Between December 2020 and June 2021, she took 20 courses with NTUC LearningHub, ranging from marketing to DevOps and blockchain.

It was a conversation with a friend that sparked Julie’s upskilling journey. As a self-employed professional, Julie’s friend found the subsidised courses with NTUC LearningHub very helpful for her career path and strongly encouraged her to sign up too.

Inspired by her friend’s rewarding experiences, Julie got in touch with an NTUC LearningHub consultant, who advised her on a course sequence that would build up her skills from basic to advanced.

As Julie was not working between December 2020 and January 2021, she spent her downtime fruitfully by attending courses on weekdays and weekends.

After a one-on-one session with her consultant, she was advised to first enroll in a Microsoft Excel course to expand her existing knowledge before venturing into technical courses like Agile, Scrum, and DevOps for deeper insights into these relevant fields.

Julie’s consultant also gave her personalized course recommendations based on her interests and the previous courses she took, which made her even more eager to learn. With his timely updates about upcoming courses, Julie could plan her schedule better and commit to courses she was interested in.

The subsidies from NTUC LearningHub also defrayed Julie’s course fees significantly. As an NTUC member, she was eligible for $250 in Union Training Assistance Programme (UTAP) funding per year. Julie also used her SkillsFuture Credit and enrolled in Institute of Banking and Finance (IBF) accredited courses, which were eligible for 95%* course funding at that time. (*90% course funding as of 1 July 2021)

Reflecting on the beginnings of her learning journey with NTUC LearningHub, Julie says, “Society is always changing, so it’s important to stay curious and upgrade one’s skills with the times”.

Julie’s keen attitude towards learning also stems from her motivation to be a positive role model for her 11-year-old daughter and inspire her to work hard in school.

Memorable experiences while upskilling

Since Julie enrolled in these NTUC LearningHub courses during the COVID-19 pandemic, most of her lessons were conducted virtually. Thankfully, the skilled trainers were able to replicate an engaging classroom experience online.

For instance, Julie’s trainer for ICAgile – Agile Coaching used virtual breakout rooms and role-playing to demonstrate how to approach conversations with empathy. Instead of lecturing, he would guide the class to arrive at the answers for themselves through questions and prompts.

He was also extremely observant. Even through Zoom, he could tell when Julie or her classmates were confused and would elaborate on the content to help them understand. Despite having not met in person, Julie and her classmates created informal Whatsapp chat groups to keep in touch outside class hours, where they would help one another and share course reviews.

To her pleasant surprise, Julie met a fellow coursemate again in another HFI User Experience course after completing her Agile Coaching course. It was a blessing that they reconnected, because they could help one another with the challenging course material. To prepare for the exam, Julie even borrowed ebooks from the library to make up for her lack of industry experience.

Julie's motivation for continuous learning

Apart from broadening her skill set with Agile and User Experience, Julie also enrolled in marketing courses to deepen her career expertise.

Even though she already had 13 years of work experience in marketing, Julie still found the Content Marketing Strategy and Enhanced Digital Marketing courses that she took very useful. From these courses, she learnt technical marketing terms and concepts to supplement her industry experience.

When Julie applied for her current position at Netrust Private Limited, she added her NTUC LearningHub courses to her resume to boost her employability and demonstrate that she could combine theory and practice. The courses and experience also made her stand out from other applicants – her CEO and deputy CEO were impressed that she found time to upskill.

When asked how she managed it all, Julie shared that she did it through good time management and staying committed. “There will always be time to learn. It’s just how you manage your time,” Julie said.

Since 2004, NTUC LearningHub has upskilled over 21,000 organisations and achieved over 2.6 million training places across more than 500 courses with a pool of over 400 certified trainers. We are the leading Continuing Education and Training provider in Singapore and we are here to transform your lifelong employability.

For more information on how we can help, leave an enquiry with our course consultants or contact our Live Chat Agents today.
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Stories
14 Aug 2021

From Business To Project Management, and Now Tech: Meet The Lady Who Doesn’t Stop Learning

Determined to break into the technology industry, Yasmeen Khan applied for many tech jobs and upskilling courses that would value-add to her business and project management background. Her effort paid off, and she landed her current job at software company SAP Asia.

How did her interest in tech start? And how did the SGUnited Skills Programme benefit her? Here is Yasmeen’s upskilling and career journey with NTUC LearningHub.

As the technology sector boomed amid COVID-19, so did the demand for tech roles. One of the industry’s newest entrants is Yasmeen Khan, who joined SAP Asia as a Services Sales Support Specialist in June 2021.

Driven by her goal to enter the tech industry, Yasmeen enrolled in NTUC LearningHub’s SGUnited Skills Programme. She joined the full-time programme to upskill as an Associate Project Manager / Scrum Master for 6 months before embarking on her current career at SAP Asia, an industry leader in software and technology solutions.

Even in 2003, Yasmeen had the foresight that technology would become a major part of her life. She studied Business Information Technology in Temasek Polytechnic then, when the Information Technology sector (IT) was becoming popular.

Despite her interest in technology at that time, Yasmeen decided to diversify her skill sets by trying out different career paths after graduating from polytechnic — especially seeing that she still had a lifetime of learning in front of her.

She proceeded to pursue a business degree while working in the civil service, before moving on to take on a role as Project Coordinator in an oil and gas company. At the oil and gas company, the aspirational Yasmeen worked her way up to a managerial position in less than 4 years despite having no formal training in project management.

Her quick career advancement can be credited to her strong passion for learning, where she picked up project management skills such as project coordination, operations, and management on the job. As she improved in these hard skills, she honed her people management skills through experience and was rewarded with regular job promotions. Though her busy schedule left her with no time to upskill outside of work, her desire to learn always remained strong.

Yasmeen’s opportunity to pursue her dream career in the tech sector finally came when she snagged a 6-month contract with SAP, a software and technology solutions company, as a Business Operations Specialist, eventually staying on for 2 years. It was her first step into the tech industry, albeit in a non-technical job role, but she didn’t mind and even took a pay cut for the opportunity.

When that temporary contract ended in October 2020 due to the sudden COVID-19 outbreak, her short stint in the company inspired her to upskill so that she could land a more technical role in future and stay relevant to the changing workforce.

Yasmeen saw the possibility of breaking into the tech industry with project management — which she excelled in — and set her mind on the SGUnited Skills Programme’s Associate Project Manager / Scrum Master role. She enrolled in the programme in December 2020.

The beginnings of Yasmeen's upskilling journey in tech

The Associate Project Manager / Scrum Master role SGUnited Skills Programme aimed to equip non-tech professionals with the knowledge on how to develop project plans, oversee project implementation, and manage teams while adopting Agile and Scrum practices.

Given Yasmeen’s experience in project management, this role was a natural choice for her tech career progression. She wanted to first take up a tech-lite role suited to her strengths and progress to a more technical position later.

She completed various technical, business, and soft skills courses that would help her synergise project management strategy and action to achieve project outcomes. To her surprise, she realised she had been practising some Agile processes in her previous jobs!

“I loved my experience. I was blessed that I had a wonderful group of people I was training with,” Yasmeen said.

After class hours, Yasmeen and her coursemates would have virtual self-study sessions to help one another with the course material and share their life experiences. Yasmeen would often share the importance of upgrading and staying relevant at work to encourage her classmates to complete all the courses.

She also built rapport with the course trainers, who generously shared their knowledge during and after classes as well as on their LinkedIn profiles. Always hungry to learn more, Yasmeen diligently read all the articles and information shared to amass knowledge about the tech sector and kept herself abreast with the latest news.

Without work experience in the tech industry, there were times when she could not understand the work processes described by her trainers. As a keen learner, she expressed her concerns to her trainers. Thankfully, she was met with kindness and patience from the trainers who responded by simplifying and elaborating on their experiences better so that Yasmeen and her coursemates from similar non-tech backgrounds could better understand the material.

Yasmeen used her SkillsFuture Credit to pay for the full-time course. During the 6 months of the programme, her daughters, who were working full-time, shouldered the responsibility of house expenses while she tapped on the $1,200 monthly training allowance to support her property loan.

Breaking into the tech industry

Yasmeen’s second lucky break came midway through the SGUnited Skills Programme. Gaining confidence from her upskilling journey in tech, she told recruiters that she was training as an Associate Project Manager / Scrum Master, and was offered a role as Services Sales Support Specialist at SAP in June.

In this current role, she provides project management and internal backend support for the company’s Southeast Asian Services Partner and will be responsible for implementing processes and structures to ensure operational excellence. Compared to her first work stint at SAP, Yasmeen is now savvier and more resourceful after 6 months of upskilling with NTUC LearningHub.

With her newly acquired technical skills, she can better understand the company’s daily activities and is able to contribute more in her role. Additionally, with her knowledge of Google Suite and other office productivity tools such as Microsoft, she can keep up with her daily tasks more efficiently.

Yasmeen's next steps in her upskilling journey with NTUC LearningHub

However, this is not the end of Yasmeen’s upskilling journey. She is looking to enroll in an ICAgile Coaching course next to further her strength and passion in mentoring.

“In Singapore, it will be difficult to progress in our career and achieve our financial goals if we just stay where we are.” This thought constantly motivates her to keep learning and applying her knowledge, both in and out of work, especially as the workplace landscape changes amid COVID-19.

As technology becomes more important, even those in non-technical roles need to stay updated with the latest industry developments to remain relevant – like what Yasmeen did.

When asked what advice she would give to those who are thinking of upskilling, she said, “If you can afford it and you have the time, don’t think twice. Just go ahead and apply. The world is changing quickly and you will be left behind if you don’t keep upgrading yourself to stay relevant.”

Since 2004, NTUC LearningHub has upskilled over 21,000 organisations and achieved over 2.6 million training places across more than 500 courses with a pool of over 400 certified trainers. We are the leading Continuing Education and Training provider in Singapore and we are here to transform your lifelong employability.

For more information on how we can help, visit our Virtual Roadshow or talk to our friendly Course Consultants by reserving a Virtual Live Advisory appointment today.

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Stories
28 Jun 2021

This Mother Of Two Is Upskilling To Start Her Own Security Firm

 

Janet Tan has worn multiple hats throughout her life. From juggling her role as a police officer for 14 years and being a mother of two — she is now embarking on an upskilling journey to fulfill her dream of opening a security firm with her sister. Here’s how NTUC LearningHub (NTUC LHUB) is supporting her endeavour.

From every ending comes a new beginning, and Janet’s inspiring story of upskilling starts with her leaving her job as a police officer. Pivoting to manage her family’s scaffolding business that also involves housing migrant workers in dormitories, it was her empathetic nature of wanting to better communicate with her staff in the workplace that ignited the very first spark of her upskilling journey.

Taking the first step

Janet began her journey with NTUC LHUB by enrolling in the SkillsFuture for Digital Workplace (SFDW) course to improve her skill sets and interpersonal skills.

“The course took place over two days on Zoom and provided real-life scenarios on how to communicate with people in the workplace effectively. It was my first course with NTUC LHUB and it left me with a great impression as the trainer was very detailed, and introduced digital collaborative learning tools which was something new for me to explore.”

“What I also appreciated was how NTUC LHUB listed the details of the coursework, module schedules and timings very clearly which made it easy for me to apply.”

Working towards a goal

After completing the course, Janet started looking into other upskilling opportunities.That was when the NTUC LHUB Security Academy caught her attention. Going through the Progressive Wage Model (PWM) and the different levels of career progression that she can achieve in the security sector, Janet quickly realised that not only was there an actionable roadmap for her to upskill herself and become a better security professional — this would also give her the skill sets and qualification to pursue her long-cherished dream of opening a security firm with her sister.

In order to fulfill the requirements to obtain a security license to start the business, Janet decided to continue her upskilling journey with NTUC LHUB under the PWM track, using her SkillsFuture credit and subsidies from NTUC Union Training Assistance Programme (UTAP).

“I found the coursework to be manageable, and my prior work experience definitely played a big part in allowing me to understand some of the modules more easily. The security courses were conducted face-to-face, and they included real-life demonstrations and role-playing which were incredibly helpful in my learning. Some of the professional trainers were former police officers and division leaders who shared their own working experiences for us to gain better insights to what we were being taught. It was a really nurturing learning environment.”

Being a former police officer, Janet was exempted from some basic modules. For security courses, she has successfully completed the Senior Security Officer (SSO) modules and is in the midst of completing her Senior Security Supervisor (SSS) security course. Janet is aiming to get the diploma certificate after completing the Chief Security Officer (CSO) course by the end of this year.

Bonding through extraordinary times

Bonding through extraordinary times

What made the learning experience at NTUC LHUB special for Janet, was how the act of enjoying a simple lunch box created many wonderful friendships and memories for her. Due to the pandemic, NTUC LHUB provided takeaway lunch boxes for students to encourage them to dine-in. As such, the class spent more time revising, bouncing off ideas, and bonding over lunch while keeping to the stipulated safe management guidelines.

“To this day, we still have a Whatsapp group chat which we use to discuss best practices and arrange to register for subsequent security courses together!”

Applying new skills to work

Applying new skills to work

With the new knowledge acquired from her upskilling journey, modules that she took such as Security Risk Analysis has provided Janet with clearer insights on how to assess and address her dormitory environment for potential security breaches, and implement the necessary improvements to ensure the safety of her workers.

Besides setting up a security firm, Janet hopes that in the near future, she will be able to retrain some of her migrant workers to become future security officers. Some of them hold Bachelor or Master’s degrees from their home country and are fluent in English.

When asked about her opinion on lifelong learning for older Singaporeans, Janet has some advice.

“Sometimes, we are mentally stuck in a box, and do not dare to take the first step to learn something new.”

“Be bold and move forward. No one is ever too old to learn.”

Since 2004, NTUC LearningHub has upskilled over 21,000 organisations and achieved over 2.6 million training places across more than 500 courses with a pool of over 400 certified trainers. We are the leading Continuing Education and Training provider in Singapore and we are here to transform your lifelong employability.

For more information on how we can help, visit our Virtual Roadshow or talk to our friendly Course Consultants by reserving a Virtual Live Advisory appointment today.

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LHUB GO

LHUB GO
29 Oct 2021

Five Simple Steps to Grasp Design Thinking

A new way of organisation workflow has led to extraordinary results and drastic improvements; Design Thinking has fast become a trusted approach for employees to be innovative and creative in their work. Some of the world's leading brands, such as Apple, Google and Samsung have rapidly adopted the Design Thinking approach, and it is currently being taught at some of the world's foremost universities like Harvard and MIT[1].

Design Thinking is an iterative process which revolves around the user at its core. It provides a solution-based approach to solving problems, which will help you redefine problems at work to identify alternative strategies and solutions not apparent with your initial level of understanding. Learn more about the origins of Design Thinking and how it has evolved to become one of the most creative problem-solving methodologies in the modern workplace with the 'What is Design Thinking' course by Vado, the top content provider on Design Thinking available on LHUB GO Infinity.

Course Title: What is Design Thinking?  

Course Provider: Vado 

Course Type:  Interactive

Why is Design Thinking Important?

Why are more and more industries talking about Design Thinking and how can it benefit you? That is the million-dollar question. When we come across problems at work, we define and implement obvious conventional methods to find solutions. Design Thinking will help you to brainstorm to develop original ideas instead, engaging you in the process of evaluating and resolving daily challenges creatively. It will help you develop problem-solving skills highly coveted by businesses and the ability to think critically. Finally, Design Thinking will aid you in achieving different professional perspectives, which will benefit not only you, but the company or organisation you work in. To discover more reasons why you should learn Design Thinking, start with the course, 'Why Design Thinking' by Vado.

Course Title: Why Design Thinking?

Course Provider: Vado

Course Type:  Interactive

A Beginner's Guide to the Design Thinking Process

1. Empathise

The first stage of Design Thinking involves getting to know your end-users and their experiences in detail. This stage is crucial for you to start developing truly effective human-centric solutions. Discover how you can conduct tasks to execute the right strategies and tactics in your work.

Course Title: The Design Thinking Process: Empathise

Course Provider: Vado

Format: Interactive 

    

 

 


 

2. Define

This stage is about your users' needs, the problems they face, and the insights you stand to gain. Learn how to define and specify the exact issues and challenges you will face at work in order to brainstorm appropriate solutions.

Course Title: The Design Thinking Process: Define

Course Provider: Vado 

Format: Interactive 

3. Ideate

Ideate feeds off the information gathered in the previous two stages in order to manifest potential solutions. In this stage, you will challenge assumptions and create innovative ideas. Take authority over your ideas, solutions and overcome convention.

Course Title: The Design Thinking Process: Ideate

Course Provider: Vado 

Format: Interactive 

 


 

 


 

4. Prototype

This is the stage where your creative solutions start to take shape. Learn to bring your ideas to life without having to invest large amounts of time and resources to build completed versions of your plan.

Course Title: The Design Thinking Process: Prototype

Course Provider: Vado 

Format: Interactive

5. Test

The final stage is all about placing your ideas into the hands of your users. Observe the effectiveness of your creative solutions and experience the joy and satisfaction of achievement.

Course Title: The Design Thinking Process: Test

Course Provider: Vado 

Format: Interactive

 


 

 

Design Thinking allows you to gain different perspectives to various workplace issues, boosting your creativity and critical problem-solving skills. Gain access to over 75,000 courses on LHUB GO Infinity to lay down a strong foundation and implement a robust framework for yourself with Design Thinking. To learn more about LHUB GO Infinity, or sign up for a free trial, visit: https://www.ntuclearninghub.com/lhub-go/

 

[1] LinkedIn. 2021. Design Thinking – A Persuasive Strategy for Innovation. [Accessed 19 October 2021]

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LHUB GO
07 Oct 2021

How to Future-proof Your Career with Digital Transformation

Even before the pandemic, new and transformative systems and technologies were swiftly implemented in the business world, empowering companies to reinvent, innovate and succeed in an increasingly digital world. Propelled by the pandemic, technology advancements which were supposed to take years have now been accelerated to just a matter of months.

What is Digital Transformation?

Digital transformation is not a new fad in the business arena. The concept has been around since the mid-2000s. Digital transformation refers to the adoption of digital solutions to transform the services or operations of businesses. The realisation of the vision requires strong commitment from corporate leadership to effect a shift in paradigm across the organisation. From Human Resources, Operations to Marketing and Sales, all divisions will need to adopt fundamental shifts in daily work processes as well as the tools and platforms used.

Digital transformation allows us to push the boundaries of technology, challenge the status quo, discover news ways of optimising the business infrastructure, and redefine efficiency in business practices. To learn the fundamentals, start with the course, ‘What is Digital Transformation’ by Enspark, the top content provider on digital transformation.  

Course Title: What is Digital Transformation?

Course Provider: Enspark  

Course Type:  Interactive

 

Why should you be concerned about digital transformation?

In an increasingly connected world, digital transformation has become the main driving force behind business innovation and change. Limitless access to information and the seamless transition of technology has increased expectations at the workplace where you are now expected to have digital prowess. It is now more important than ever for you to make thoughtful decisions about transforming yourself digitally to remain relevant.

Embracing digital transformation secures a wide range of benefits for you too. Developing a digital culture encourages innovation and creativity. As conventional methods and processes become more automated, you will discover more flexibility and autonomy in your role and responsibilities at the workplace. Not only is communication enhanced, but your employee experience will be heightened by digital transformation as well. If you would like to learn more about the importance of embracing digital change, ‘Benefits of a Digital Corporate Culture’ by Enspark is a great place to start.

Course Title: Benefits of a Digital Corporate Culture

Course Provider: Enspark  

Course Type:  Interactive

 

How to jumpstart your digital transformation journey?

By embracing technology, you can increase your work productivity, learn to use analytic tools to gain data insights, train your agility, work mobility, and increase your digital repertoire. If you’re new to the world of digital transformation, there are three key domains to consider – Big Data, Blockchain and the Internet of Things. Here are some of our recommended bite-sized courses to help you get started.

Big Data

Big Data refers to the use of computers to analyse vast amount of information and identify patterns. Discover how Big Data is transforming your industry and find out how you can harness modern technology to improve services and operations.

Course Title: Digital Transformation: What is Big Data?

Course Provider: Enspark 

Format:  Interactive 

Blockchain

Interested in crytocurrency? The technology behind cryptocurrency is known as blockchain, and it has created fresh opportunities for businesses around the world. Uncover the reasons for its growing popularity and learn about the financial opportunities it can bring you.

Course Title: Digital Transformation: What is Blockchain?

Course Provider: Enspark 

Format:  Interactive 

The Internet of Things

We live in a connected world where devices can connect to the internet and send information to people, devices and systems. This network of connected “things” is known as The Internet of Things or IoT. Learn about the evolution of the Internet and how it will impact you.

Course Title: Digital Transformation: The Internet of Things
 

Course Provider: Enspark 

Format:  Interactive 

Regardless of being a business owner or employee, digital transformation will have a lasting impact on you. Get a head start on digital transformation by trying out our recommended courses. Gain access to over 75,000 courses today on LHUB GO Infinity today. To learn more about LHUB GO Infinity, or sign up for a free trial, visit: www.ntuclearninghub.com/lhub-go

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LHUB GO
23 Sep 2021

How to Harness the Power of Emotional Intelligence at Work

What is Emotional Intelligence?

Emotional intelligence is about the ability to recognise, understand and manage our own emotions and the emotions of others. Daniel Goleman, a psychologist and author who first introduced and popularised the concept, identified that there are four key domains that make up emotional intelligence. They include self-awareness and self-regulation which deal with managing one’s personal emotions, as well as empathy and relationship management which relates to the emotions of others.  

If you would like to have a deeper look into what emotional intelligence entails, these courses allow learners to understand the concept itself, how it differs from other forms of intelligence as well as some benefits associated with emotional intelligence .  

Course Title: Using Emotional Intelligence: Introduction (Part 1 of 8)   

Course Provider: BizLibrary  

Course Type: Interactive

 

Course Title: Introduction to Emotional Intelligence 

Course Provider: Talent Quest 

Format: Interactive

Why is emotional intelligence important at the workplace?

Given the rise of cross functional teams and collaborative ways of work, emotional intelligence has become more essential in the workplace than ever before. Emotional intelligence can help you to better navigate through the myriad of exchanges and activities at work. For example, emotional intelligence can aid in resolving conflicts and decision-making by preventing judgement from being clouded or emotionally charged.  

Emotional intelligence is a valuable skill which has vast impact on various facets of the workplace. It helps to build rapport with colleagues and business partners by improving one’s communication, collaborative, and relationship management skills. Emotional intelligence also improves negotiation and problem-solving skills which are important to achieving strong business outcomes.  

For those in leadership or managerial positions, emotional intelligence plays an even greater role as these roles are essentially about managing people. An understanding of emotional intelligence enables leaders to better manage their emotions and that of the team. While most leaders tend to focus solely on the performance of the teams, leaders should cultivate better relationships and understand their team inside and out.  

This helps to cultivate a psychologically safe environment at work and encourages team members to strive through adversity. With the conducive working environment and greater compassion towards the team, emotionally intelligent leaders can effectively improve employee retention as well.   

How can one develop emotional intelligence?

Given the breadth and depth of the concept, improving all four pillars of emotional intelligence is key. We recommend the ‘Using Emotional Intelligence’ eight-part video series by BizLibrary as a starting point. Through this interactive course, learners can look forward to discovering various tools and tips to strategically develop all four facets of emotional intelligence.  

1. Self-Awareness

Developing your self-awareness sets the foundation towards increasing emotional intelligence. It is the ability to identify and understand what triggers your emotions. At this stage, you should be asking yourself questions such as ‘What am I feeling’ and ‘Why am I feeling this way’. Penning down these emotions and underlying reason for the emotion experienced can help to boost your self-awareness. For more tips, ‘Improving Your Self Awareness’ by BizLibrary allows learners to understand themselves inside and out.  

Course Title: Using Emotional Intelligence: Improving Your Self-Awareness (Part 2 of 8)  

Course Provider: BizLibrary 

Format: Interactive 

 

2. Self-Regulation

Self-regulation refers to having the power to pause between feeling an emotion and reacting to it. This is an important aspect as it helps you to control disruptive emotions and impulses, thereby preventing rash decision making at work. One way to practice self-regulation is to explore techniques to release workplace stress such as taking up a new hobby or exercising. The interactive course by BizLibrary on ‘Improving Your Self-Management’ gives leaners a deeper insight into the different ways to practice emotion regulation.  

Course Title: Using Emotional Intelligence: Improving Your Self-Management (Part 3 of 8)  

Course Provider: BizLibrary 

Format: Interactive 

 

3. Empathy

The third domain to develop emotional intelligence is empathy which is the ability to sense the feelings of others, understand their perspectives and how you respond to them. To increase empathy and perspective taking, try engaging in active listening as you interact with others. This entails asking questions and providing feedback which helps you to pay more attention to both verbal and nonverbal communication. To find out more, ‘Improving Your Social Awareness’ and ‘Social Awareness Tools’ by BizLibrary provides useful tips and practices on how to develop greater empathy.  

Course Title:  Using Emotional Intelligence: Improving Your Social Awareness (Part 4 of 8)  

Course Provider: BizLibrary  

Course Type: Interactive  

 

Course Title:  Using Emotional Intelligence: Social Awareness Tools (Part 5 of 8)  

Course Provider: BizLibrary 

Course Type: Interactive 

 

4. Relationship Management

Relationship management is the ability to read situations and modify your response, navigate conflict skilfully and communicate effectively. A widely used tool for enhancing empathy is the DISC assessment which provides insights into your personal behaviour when interacting with others. Here are some of the recommended courses on LHUB GO Infinity to help you build stronger work relationships and social skills.  

Course Title:  Using Emotional Intelligence: Building Strong Personal Relationships (Part 6 of 8)  

Course Provider: BizLibrary  

Course Type: Interactive  

 

Course Title:  Using Emotional Intelligence: Building Strong Professional Relationships (Part 7 of 8)  

Course Provider: BizLibrary 

Course Type: Interactive 

 

Course Title:  Using Emotional Intelligence: Using DISC to Raise Your Emotional IQ (Part 8 of 8)  

Course Provider: BizLibrary  

Course Type: Interactive  

 

While emotional intelligence may come naturally to some, emotional intelligence can be cultivated through practice. While the methods we suggested are not exhaustive, it is important for you to find a method that suits your emotional well-being.  

Understand your own emotional intelligence and gain access to over 75,000 courses today on LHUB GO Infinity today. To learn more about LHUB GO Infinity, or sign up for a free trial, visit: /lhub-go/

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LHUB GO
09 Jul 2021

A Beginner’s Guide to Mastering the Agile Methodology

What is the Agile Methodology?

The Agile methodology is a practice in the software industry which contains various frameworks for product development and teamwork. It is the ability to deal with change throughout a project, and overcome obstacles faced along the way.  

As Agile has developed into a practice for a range of industries, from marketing to human resource, Agile is a flexible tool for any employee working in teams. It encourages people to take a human-based approach, by solving problems through collaboration and self-organisation. This would be especially helpful given the rise of cross-functional collaboration.  

Why pick up Agile?

Agile encourages people to be productive and efficient through applying different frameworks such as Scrum or Feature-Driven Development to their own work. Being equipped with Agile also allows you to stand out from jobseekers or other colleagues by showing your ability to adapt and transition in the workplace. You can further set yourself apart by gaining industry-related Agile skills, such as Marketing or Business Agility. 

The Agile methodology also helps in improving one’s self-organisation where employees can better manage their time and tasks. Methods such as the Kanban board, a popular software development methodology adopted by agile teams, works well for individuals as it motivates them to complete and move more tasks across the board. As work-from-home arrangements continue in many workplaces, it’s important to be mindful of time when approaching various tasks. 

If you would like a preview of Agile, ‘Getting Flex-Agile’ by Symmetra and ‘Developing and Supporting an Agile Mind-set’ by Skillsoft are courses for prospective project managers or individuals who are looking to upskill in Agile. These courses give an overview of Agile and how to build an Agile mindset.  

Course Title: Getting Flex-Agile  

Course Provider: Symmetra 

Course Type: Interactive

Course Title: Developing and Supporting an Agile Mind-set 

Course Provider: Skillsoft 

Format: Interactive 

How does Agile benefit the workplace?

The Agile methodology has been on the rise for most businesses due the benefits of improving employee productivity. As businesses begin and continue to take up more collaborative ways of work, cross-functional projects are increasingly becoming a norm. Regardless of whether you are leading or contributing to these projects, Agile helps promote better team coordination to get the work done effectively and efficiently.  

Focusing on project management, the Agile methodology can be applied to most forms of work through problem solving and teamwork. Employees are encouraged to be creative and contribute extensively to these projects, creating the best results possible. For example, quality-control and a step-by-step progress is carried out by everyone in the team, to ensure that there are reduced risks when the project is executed. By applying the Agile methodology at the workplace, teams will see continuous improvements in their work. 

To find out more on how Agile can improve your way of work, ‘The Benefits of Agile Project Management’ by 365 Career and ‘Introduction to Agile Project Management’ by Mind Channel allows learners to understand the flexibility of Agile as a team, and how it can benefit them in the long run. 

Course Title: The Benefits of Agile Project Management  

Course Provider: 365 Career 

Format: Video 

 

Course Title: Introduction to Agile Project Management  

Course Provider: Mind Channel 

Course Type: Video 

How can I start?

To get started, first determine which Agile certifications can enhance your current skillset. Do you wish to take the lead in projects and manage different roles? Or do you intend to start a business but are uncertain of how to make your ideas work? From Agile Team Facilitation to Business Agility, there will be courses that suits your needs.  

While spending a day or two for courses is often perceived as time consuming, you may want to explore the many short online courses instead. For starters, LHUB GO Infinity has over hundreds of bite-sized Agile courses, ranging in topics and duration to suit your own schedule. Regardless of your skillset or preferred industry, there will be a course suitable just for you. 

 Here are some of our recommended Agile courses on LHUB GO Infinity. ‘iSQL Certified Agile Business Analysis – Introduction’ by Planit is a course that dives into Agile for Business Analysts who are adapting into new workplaces equipped with Agile. For ‘Agile Software Development Methodologies’ by Skillsoft, this course focuses on the methodologies and mindset that can help Software Developers in their line of work.  

Course Title: iSQI Certified Agile Business Analysis – Introduction  

Course Provider: Planit 

Course Type: Interactive  

Course Title: Agile Software Development Methodologies  

Course Provider: SkillSoft 

Course Type: Interactive 

Regardless of a business owner or a software developer, Agile is adaptable in different job scopes and work styles and can work for you.  

Get a head start on the Agile methodology and try out these Agile courses today. Gain access to over 75,000 courses today on LHUB GO Infinity today. To learn more about LHUB GO Infinity, or sign up for a free trial, visit: https://www.ntuclearninghub.com/lhub-go/     

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For Learners

For Learners
17 Apr 2020

New Decade, New Trends: Five Skills That Will Propel Careers to Greater Heights

The last decade saw an explosion of new advancements such as 4G, cloud computing and big data analytics. These innovations not only transformed the way we live, but also the way we work. With 2020 just around the corner, which vital skills will help you keep up with the upcoming trends?

From the advent of 5G to the proliferation of Artificial Intelligence (AI), our world is changing more rapidly than ever and the next decade will call for a whole new set of skills. Here’s a list of our top predictions and how you can start preparing for them!

1. Data Analytics Skills

he data analytics industry plays a key role in Singapore’s economy. Studies by the Singapore Economic Development Board indicate that it contributes at least S$1 billion each year, and the value of regional business analytics services is estimated to SGD$37 billion by 2022! While the “big data” buzzword of this era may seem daunting, data analytics simply allows businesses to parse through the massive amounts of information generated to extract meaningful and actionable insights.

The uses for these insights are endless — from improving marketing, to providing better customer service and streamlining decision making. As Singapore remains committed to becoming a digital nation, more and more companies are beginning to overhaul operations to incorporate data analytics. Skillswise, that means global need for talented analysts will only continue to grow in the coming decade.

Recommended Course: Data Appreciation To Extract Business Value

2. Customer Experience (UX) Skills

As 4G gained traction in the 2010s, so did UX to ensure that digital products offer a pleasant experience for their users. But just as we are beginning to understand how UX works, things are about to be shaken up with the advent of 5G. Expected to cover at least half of Singapore by the end of 2022, 5G will offer speeds of up to 100 gigabits per second (that’s up to 100 times faster than its predecessor!).

The effects of 5G are far-reaching. On one hand, slow websites and low quality videos will no longer be acceptable. On the other hand, designers will be able to utilise high definition media and animated texts, fonts and graphics to engage users. Customers are interacting with businesses via digital touchpoints over physical channels more than ever, making it all the more important to create holistic and memorable experiences throughout the journey. With UX sitting at the heart of every business’ digital presence, there will be a growing demand for experts who can examine an organisation’s digital performance and ensure that it conforms to the latest industry standards and trends. As such, experienced UX practitioners will become indispensable to businesses in the decade to come.

Recommended Course: User Experience (UX) Foundation

3. Programming & Automation Skills

Humans are not designed to engage in menial or repetitive tasks. It stifles creativity and increases the occurrence of human error. Robotic Process Automation (RPA) however, offers workers the potential to free up time spent on daily repetitive tasks by creating their very own robot to do the work instead.

The worldwide market for RPA services is expected to reach $7.7 billion in 2020 and grow to $12 billion in 2023. While RPA robots can read and understand simple documents, machine learning and AI algorithms will enable them to draw data from multiple sources and deal with more complex processes. In saying that, RPA wasn’t designed to displace workers. Rather, they are only as effective and efficient as the person configuring them, so skilled practitioners will be more important than ever to programme robots as an additional help at the workplace.

Recommended Course: Robotic Process Automation (RPA) Fundamentals

4. Cybersecurity Skills

As the world continues to rapidly increase its level of connectivity through 5G and IoT, so too will we see an increase in the occurrence and sophistication of cyberthreats. And while AI will help to identify and respond to new threats, the number of data breaches is expected to rise as hackers use these same methods to break into well-protected systems.

The bright side is that the pressures of cybersecurity will force organisations to make it a priority and give birth to a whole suite of new career opportunities. Research has shown that 53% of IT workers report that their company is short on cybersecurity skills. Recruitment agency Michael Page also surfaced cybersecurity as one of the key hiring trends in the technology, media and telecommunications sector. Technical and non-technical professionals alike will greatly benefit from an in-depth understanding of cybersecurity threats, opportunities and solutions.

Recommended Course: Cybint Cybersecurity Protection Programme

5. Project Management Skills

Good project management involves more than just keeping to timelines and ensuring expenditures are in check. It unites teams, facilitates effective communication and creates a clear vision for success. In the age of digital transformation, fundamental business processes are changing, and project management must adapt to keep up with the times.

Project management is also at the forefront of the budding DevOps trend. A combination of philosophies, practices and tools, DevOps enables organisations to deliver new and updated products more rapidly and frequently than traditional approaches.

While the velocity of delivery has traditionally been favoured as a metric of success, business value will become just as important and require talents who possess not only technical but business skills. Being proficient in project management will be an invaluable skill for a multitude of careers in 2020 and beyond.

Recommended Course: NICF – Project Management Professional (PMP)

This festive season, give yourself and your loved ones the gift of learning. Enjoy registration fee waiver on us for all December and January classes* to kickstart your learning journey!

NTUC LearningHub celebrates 15 years of transforming people through accessible and affordable education. Since 2004, we have fulfilled over 2.4 million training places and transformed over 21,000 organisations.

Regardless of collar, age or nationality, we are here to help you upgrade your skills to keep up with the rapidly changing workforce in 2020 and beyond. For more information on how we can help, talk to our friendly Course Consultants at NTUC Trade Union House, Devan Nair Institute for Employment and Employability, LHUB@Tampines Mall or any of our roadshows islandwide.

*Applicable for programmes/courses conducted in December 2019 and January 2020 only.

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For Learners
31 Dec 2018

Mapping the Mind of Worker 4.0

If you thought that having top technical skills would be enough to retain your career, think again!

A new study has found that over 20% of Singapore’s full-time equivalent workforce will have their jobs displaced by 2028. With digitalisation and disruptive technology driving the 4th Industrial Revolution, the majority of new opportunities will lie in high-skilled managerial and professional roles, and businesses will demand a new kind of worker.

Aptly named Worker 4.0, they will possess not just technical skills but a sum total of three key competencies. The good news is that each competency can be developed and is correlated with a specific part of the brain. Read on to discover how you can prepare your mind for the future of work!

1. Adaptive Skills: Frontal/Parietal Lobe

The ability to deal with change is associated is characterised with the tendency to take risks and utilise high order thinking. It can be trained by developing soft skills such as complex problem solving, decision making and emotional intelligence that are associated with the frontal lobe of the brain, while the parietal lobe helps us understand the written language and solve mathematical problems.

Complex Problem Solving &Decision Making

Seeing relationships and generating creative solutions will be essential in solving complex problems containing both human and computer elements.

Recommended course:

Effective Problem Solving and Decision Making Techniques

Emotional Intelligence

Managing emotions and interpersonal relationships will be crucial as we work in an increasingly interconnected and intercultural workplace.

Recommended course:

Managing Emotions at Work

Risk Taking, Change and Leadership

A progressively uncertain environment will call for progressive leaders who are able to step up, take risks and lead change.

Recommended course:

Kotter Change Essentials Programme

2. Technological Skills: Frontal Lobe

The frontal lobe is also associated with planning and reasoning—two functions that are essential in learning new technologies and make humans the most advanced creatures on the planet. In this case, it can be developed by training data analysis and visualisation skills, as well as acquiring knowledge in connectivity, collaborative tools and computational thinking.

Data

Data sits at the bedrock of Industry 4.0. However, it needs to be organised, analysed and shared effectively to be applied meaningfully in the workplace.

Recommended course:

Data Analysis using Excel PivotTable

Connectivity

With blockchain technologies and IoT allowing more machines, devices, sensors and people to connect with each other, workers will need to be able to handle bigger and more complex systems.

Recommended course:

Digital Currencies, Blockchain and IoT in FinTech

Collaborative tools

Collaborative tools, such as cloud computing, are quickly becoming a mandatory requirement as more businesses look to save money, gain a competitive advantage and operate globally.

Recommended course:

ES WSQ – Perform Online Collaboration (ICDL Certification Module: Online Collaboration)

Computational thinking

While automation is set to double in Singapore in the next 3 years, humans will still need to programme and manage machines – this requires skills in computational thinking, logic and reasoning.

Recommended course:

Introduction to Computational Thinking

3. Technical Skills: Cerebellum

Technical skill development is associated with the brain’s procedural “how-to” memory. This is located in the cerebellum and can be developed through memory work and practice (e.g. motor learning).

While technical skill requirements vary from job to job, they can be standardised and in some cases, automated, so the key to succeeding in Industry 4.0 will be in creating your own unique combination with adaptive and technological skills.

At NTUC LearningHub, we believe in helping you prepare not just for a job, but for a long-lasting career. For more information on how we can help, talk to our friendly Course Consultants at NTUC Trade Union House, Devan Nair Institute for Employment and Employability, LHUB @ Tampines Mall or any of our roadshows islandwide.

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For Learners
31 Dec 2018

6 Career Planning Questions to Ask Yourself Before the Year Ends

With November flying by and December in our midst, the end of the work year is well and truly upon us! But before you run off to indulge in the holiday season, let’s take some time out to take stock of the year that’s been.

Whether you changed jobs, learnt new skills or stayed in your current position, there’s one thing for sure: you’re a different person from the one back in January. Here are 6 crucial questions to help you reflect on the year that’s passed and start making plans for the year ahead.

1. What career goals did I accomplish?

What did you set out to achieve at the start of the year and which of those did you actually accomplish? Starting with the big ones like landing a new job, then moving on to the small ones like taking an online course, list out your accomplishments. While the small ones may seem insignificant, everything matters. Be grateful for what you were able to achieve and recommit to those that are yet to be done.

2. What held me back?

Now if there were a lot of things on your yet-to-be-accomplished list, don’t beat yourself up about it. We are all bound to encounter roadblocks – what sets leaders apart though is that they are willing to face up to them. Was it your thoughts or work productivity habits? Did you have unrealistic expectations? Or was it something completely out of your control? Being honest about this may be uncomfortable, however, becoming aware of the core reasons enables us to learn and grow, which brings us to our next question.

3. What have I learnt?

Learning is a lifelong pursuit and every year offers a new opportunity to grow in our vocation and industry. Looking back in 2018, how did you develop your skills and subject matter expertise? Did you attend a conference or gain a certification? Did you attend a class or take an online course through sites like Udemy? Identifying the professional areas that you have developed will show you just how much you have grown, bolster up your resume and open up new career opportunities.

4. What do I love about my current career?

Life isn’t all about work; however it does, on average, make up over a quarter of our week. Consequently, there should be aspects that make it enjoyable, meaningful and fulfilling. In your case, what aspects do you love about your current career? Is it the people? The work? The growth opportunities? Never forget what brings you joy at work and focus on nurturing those aspects.

5. What needs to change?

Whether you love or loathe your current career, there’ll always be something that can be improved. The important thing is to remember that you have the power to affect change and make things better for yourself and those around you. Maybe you need to have a heart-to-heart with your boss. Maybe you need to upskill to scale the career ladder. Or maybe it’s time to make that career transition that you’ve been putting off. Identify what needs to change so that you can be the change in the new year.

6. What are my goals for next year?

Now that you’ve taken stock of the lessons of 2018, it’s time to look to the future. What does a successful 2019 look like and what do you need to do to make it happen? Start off by identifying your top 3-5 goals for the year – dream big, no regrets – then break each one of them down into quarterly, monthly and weekly goals. Once you have written them out, share them with people who can help you develop a plan and keep you accountable to them (e.g. your boss, colleagues, spouse, family or friends). And once you’ve done all of that, give yourself a pat on the back and a bit of a break because before you know it, the new work year will be upon us!

We know how hard it can be to pursue your career goals. However, you don’t have to do it alone! For more information on how we can help you along your journey, follow NTUC LearningHub on Facebook or talk to our friendly Course Consultants at NTUC Trade Union House, Devan Nair Institute for Employment and Employability, LHUB @ Tampines Mall or any of our roadshows islandwide.

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For Learners
31 Dec 2018

8 Work Resolutions You’ll Want to Keep in the New Year

As we say farewell to the work year that’s passed, it’s time to start afresh and focus on how we can advance our professional lives in the year ahead.

In light of a rapidly changing economy that demands new skills, here are 8 new year’s work resolutions that will prepare you for a fruitful 2019 and beyond.

1. Open Up your Options

With the Ministry of Trade and Industry (MTI) expecting a slow down in the economy in 2019, now is the time to secure your future by learning new skills. As more companies are going online, there will be an increase in demand for digital skills such as analysis, big data and e-commerce in IT and IT-dependant industries like HR, financial services and sales and marketing. While job movers can expect pay increments of up to 15 percent, the shift to digital also opens up the opportunity to run a side business (e.g. an e-commerce store) or solidify one’s position in an organisation.


Re commended course:

Global E-Commerce Insights and the Future of E-Commerce

Harness the Potential of Big Data

2. Learn to negotiate for better prospects

While upskilling opens the doors for career progression, it is the ability to negotiate that enables you to walk through them. Whether it is with your team, boss or a potential employer, negotiation is an essential skill to develop so that you can put your best foot forward, deal with push backs and create win-win situations for all parties.


Recommended course:

WSQ Participate in Negotiations powered by Wiley

3. Be a team player

As companies face increasingly complex problems, they will need people with diverse skill sets to come together and solve them. While teamwork has its challenges, it offers many benefits in raising productivity, innovation, and morale. It also exposes you to different skill sets and personalities, enabling you to sharpen your communication skills, learn from those around you and develop professional networks that could lead to bigger career opportunities down the track.


Recommended course:

Working in a Team (ES WSQ – Work in a Team)

4. Communicate effectively for success

Communication is listed as one of the top skills to succeed in the future economy. This shouldn’t come as a surprise though as more workers have to engage in cross-border communications and utilise big data to present and support their ideas. No matter what industry you are in, effective communication will help you to strengthen your professional relationships and gain consensus on your proposals.

Recommended course:

WSQ Articulate & Discuss Ideas powered by Wiley

5. Embrace and champion change

The new year brings about change – both in our personal lives and changes in the nature of work with trends such as automation, hyperconnectivity, an aging workforce and a burgeoning middle class coming to the fore. The key to managing this is to not only adapt to the evolving demands of the workplace but also to take a proactive role in inciting change and getting those around you to support it.


Recommended course:

Kotter Change Essentials Programme

6. Work on-time, not over time

Your expertise in project management can make or break a project. It’s always a good idea to set clear objectives, plan realistically, produce high-quality deliverables and stick within your timelines and budgets. The Project Management Institute (PMI) forecasts that 22 million new project-oriented jobs will be created by 2027, so there will be ample opportunities to create value with this skillset, no matter the job role or industry.

Recommended course:

NICF – Project Management Professional (PMP)®

7. Fortify your digital future

Digital skills will be in hot demand in 2019 as the government continues to transform Singapore into a smart nation. To cater to an increasingly tech-savvy and mobile-first population, job candidates will be expected to be fluent not only in digital languages and social media tools but to also have an understanding of emerging technologies. Fortunately, these are skills rather than talents that can be learnt at any age.

Recommended course:

SkillsFuture For Digital Workplace

8. Make time for yourself

According to data in Happiness at Work, the average person will spend over 90,000 hours at work over the course of their lifetime. Add in the habit of answering emails after work hours and this amount can be further inflated. There is something you can do about this though and that is to block out time in your schedule to focus on the activities that feed you. Online courses, such as those at Udemy, offer you the perfect opportunity to explore, ignite and develop your passions all at your own pace.


Recommended course:

Udemy

Ready to make 2019 your best work year yet? This year, be a winner in both your career and our lucky draw. Stand to win a pair of tickets to Bangkok when you talk to our friendly Course Consultants at NTUC Trade Union House, Devan Nair Institute for Employment and Employability, LHUB @ Tampines Mall or any of our roadshows or sales centres islandwide from 3 Jan – 3 Feb 2019.

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