ANNOUNCEMENT! CHANGES TO WSH PROFESSIONAL COURSES W.E.F 1 OCT 2017! SIGN UP NOW BEFORE 1 OCT 2017! CLICK HERE TO FIND OUT MORE!

General Matters

GENERAL MATTERS

Website Matters

You may experience temporary distortions on our new website if you are a revisiting user. Our site works best on Chrome browsers and you may take the following steps to refresh your device’s cache:

 

1) Press Shift + F5 on the website (Chrome)

2) Go to Private/Incognito mode on the browser and load the website again (Chrome)

3) Clear browser history and load the page again

4) If you are using Internet Explorer 11, please ensure you have updated to the latest build. We highly recommend you to use the latest Chrome instead.

Registration

For Self/Individual Registration, you will receive an SMS reminder (based on the mobile phone number indicated during registration) once the course is confirmed.

For Corporate/Company Registration, your Human Resource personnel or the officer-in-charge who did the registration on your behalf will receive a confirmation letter from us. Please bring along this confirmation letter on the first day of your course.

REQUEST WHAT YOU NEED TO DO ANY FEES?
Self Individual Deferment / Transfer / Withdrawal
  • Make request at our Branches at least 14 days BEFORE class.
  • Any request less than 14 calendar days is subject to LHUB’s approval.
Case-to-case basis for requests less than 14 days BEFORE class
Corporate / Company Registered Deferment / Transfer / Withdrawal / Replacement with another trainee
  • Inform your Human Resource personnel or the officer-in-charge who did the registration on your behalf.
  • They will in turn contact our sales person who attended to the registration to make the changes.
  • Any request less than 14 calendar days is subject to LHUB’s approval.
Case-to-case basis for requests less than 14 days BEFORE class

For registration, please click here. Please note: Online Registration applicable for certain courses only.
To make an enquiry, please can click on Enquiry form / Course Enquiry button at the top right of Course content page as screenshot below:

The course schedules are now found in the course pages. Our new website now offers many ways for you to search for the course you want. You can key in your search or browse through our courses categorized by our Academies here.

Common Course Admin Matters

All trainees are expected to be punctual for all courses at all times. Latecomers will not be allowed to sit in the examination / assessment.

Statement of Attainment (SOA)

WDA has rolled out Workforce Skills Qualifications (WSQ) e-Certificate (e-Cert) system from 3 November 2014. This is an online system that issues electronic certificates to WSQ trainees who have successfully completed their training. It replaces the current hardcopy certificate issuance process..
Trainees assessed as competent will receive notification via email or SMS from WDA to view and download their e-Certs after their last assessment.

With the implementation, all Statements of Attainment (SOAs), Full qualifications and transcript will be in electronic form generated at www.skllisconnect.gov.sg

For Workplace Literacy & Numeracy (WPLN) assessment, the Centre for Employability Skills (CES) will mail to you through normal mail postage.
Please note: For courses ended before 3rd November 2014, SOA will be mailed to your address via normal mail postage within 3 months upon assessment date.

Career Readiness Certificate (CRC)

To apply for CRC, please ensure that you have fulfill WDA’s requirements.

For more information, you can contact WDA or check on their website: www.wda.gov.sg

CRC will be ready within 3 months upon your application and acceptance.
You will receive a call AND email or letter from us when your certificate is ready for collection.

Certificate, Advance Certificate & Specialist Diploma for Workplace Safety & Heath Professional Courses

Trainees assessed as competent will receive notification via email or SMS from WDA to view and download their e-Certs after their last assessment.

While waiting for the certificate and transcript, you may request for a Letter of Completion (LOC) by writing in to wsh_prof@ntuclearninghub.com

Certificate of Achievement / Attendance for MOM Accredited Course

For Self/Individual Registration: The Certificate and/or Safety Pass can be collected at our Branches of your course location.

For Corporate/Company Registration: The Certificate and/or Safety Pass will be mailed to your company address. Please approach your Human Resources personnel or the officer in charge.

Uncollected Certificate or Safety Pass will be shredded 6 months after the results release date without prior notice.

Replacement of Safety Pass / Certificate

  • NTUC Trade Union House and Benoi.
  • Replacement safety pass – $10.70 (inclusive of GST and will include photo-taking services.)
  • Replacement certificate – $16.05 (inclusive of GST).
  • Please furnish the original Singapore police report, together with any form of photo identification.
  • (For example NRIC, driving license or passport, etc.)
  • Please allow 5 working days for processing.

NTUC Trade Union House

Monday, Tuesday, Thursday, Friday: 8.30am – 6.00pm
Wednesday: 8.30am – 7.00pm
Saturday: 8.30am – 12.30pm
Sunday and Public Holidays: Closed

LHUB Industry Skills Centre @ Benoi

Wednesday & Friday: 8.30am – 6.00pm
Monday, Tuesday, Thursday, Saturday, Sunday and Public Holidays: Closed

  • Trainees may proceed to the following branches to request for a replacement pass or certificate.Please allow 3 working days for processing.
  • A copy of the Singapore police report and any form of photo identification is required. For example NRIC, Driving License, Passport etc.
  • We will also require you to be present in person as we will be taking a photo of you for the replacement pass.
  • Charges for the replacement passes or certificates are as follows: Replacement of safety pass: $10.70 (inclusive of GST and photo-taking services). Replacement of certificate: $16.05 (inclusive of GST)

Replacement of safety pass can only be done at:

NTUC Trade Union House

Monday, Tuesday, Thursday, Friday: 8.30am – 6.00pm
Wednesday: 8.30am – 7.00pm
Saturday: 8.30am – 12.30pm
Sunday and Public Holidays: Closed

LHUB Industry Skills Centre @ Benoi

Wednesday & Friday: 8.30am – 6.00pm
Monday, Tuesday, Thursday, Saturday, Sunday and Public Holidays: Closed

Common Exam / Assessment Matters

EXAM CAN RETAKE? ANY FEES?
RES YES – so long as course validity is within 2 years Re-take both papers – $246.10 (Incl. GST)

Re-take one paper – $149.80 (Incl. GST)

REA YES – so long as course validity is within 2 years Re-take all 3 papers only – $353.10 (Incl. GST)
Non-WSQ in WSH Academy NO  NA
WSQ in WSH Academy & Security Academy Not Yet Competent (NYC) trainees can apply for a remodule. WSQ Course Remodule – $53.50 (Incl. GST)
Employability Academy NO  NA
IT Academy NO – but trainee can make direct appeal for assessments / exams conducted by external bodies based on their guidelines NA
EXAM CAN APPEAL? ANY FEES?
RES / REA YES – trainee needs to apply within 7 working days from exam release date $53.50 (Incl. GST)
WSH Academy YES – trainee needs to apply within 14 days from exam release date

(Appeal results estimate to be available 14 days from appeal)

$53.50 (Incl. GST) *
Employability Academy NO NA
IT Academy NO – but trainee can make direct appeal for assessments / exams conducted by external bodies based on their guidelines NA

* Appeal fees refundable if appeal is successful.

The results for Supervisor and Managerial level courses will be released 10 working days after the final exam and will be available here. The result release notification will be informed via email, thus it will be important to furnish us with a valid email address during registration.

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