DEVELOP AND ENHANCE COMPLIANCE PROCESSES IN BUSINESS OPERATIONS AND DATA PROTECTION REQUIREMENTS

Course Overview

Learners will learn how to develop and enhance compliance processes based on an evaluation of gaps in business operations and data protection requirements. They will also learn how to propose solutions to identified areas of improvement and work with stakeholders to ensure those gaps are remedied.

Course Objectives

You will have knowledge of the following:

• Elements and considerations in development of compliance processes
• Evolving statutory and regulatory standards
• Application and relevance of external standards to organisation’s context
• Process gap analysis for business operations and data protection requirements
• Data protection management programme
• (DPMP) and Data Protection Trustmark to guide the conduct / audit checks on the business functions
• DPTM Certification Controls used for the assessement
• Methodology to gather and evaluate information during the Assessment Phase and Certification Process

You will be able to perform the following:

• Develop DP compliance processes in accordance with the organisations strategy and internal and external guidelines
• Evaluate DP audit results to identify reasons for gaps or non-compliance in business operations and DP requirements
• Recommend enhancements to DP compliance processes to strengthen the organisations internal controls
• Provide guidance in the formulation of audit checklist incorporating DP compliance
• Evaluate root cases and potential organizational impact or risks of non-compliance to DP so as to prioritise the areas that require further enhancement
• Prepare and propose an action plan on DPTM certification for managements support, including the resources needed
• Coordinate and work with respective departments to carrty out an assessment of the organisations readiness for the DPTM certification using the DPTM certification checklist
• Work with external third party to review the organisations personal data protection policies and practices so as to ensure SOs are robust and comparable to industry standards
• Propose remediation recommendations to rectify all non-complance areas identified at the self assessment/assessment phase

Pre-requisites

These are the admission requirements:

• Learner has to be competent in Fundamentals of Personal Data Protection Act or its equivalent module
• Understand relevant organisational strategies, objectives, culture, policies, processes and products / services
• Have information gathering skills to gather and collate necessary data
• Have analytical skills to assess policies and procedures
• Have business writing skills to prepare management report
• Have interpersonal and communication skills to interact with relevant stakeholders
• Have facilitation skills to ask the right questions to elicit necessary information
• Be aware of compliance requirements of organisation

Hardware & Software

This course will be conducted as a Virtual Live Class (VLC) via Zoom platform. Participants must own a zoom account and have a laptop or a desktop with “Zoom Client for Meetings” installed. This can be downloaded from https://zoom.us/download

System Requirement

Must Have: Please ensure that your computer or laptop meets the following requirements. Operating system: Windows 10 or MacOS (64 bit or above) Processor/CPU: 1.8 GHz, 2-core Intel Core i3 or higher Minimum 20 GB hard disk space. Minimum 8 Gb RAM Webcam (The camera must be turned on for the duration of the class) Microphone Internet Connection: Wired or Wireless broadband Latest version of Zoom software to be installed on computer or laptop prior to the class. Good to Have: Wired internet connection Wired internet will provide you with stable and reliable connection. Dual monitors Using a dual monitor setup will undoubtedly improve your training experience, enabling you to simultaneously participate in hands-on exercises and maintain engagement with your instructor. Not Recommended: Using tablets is not recommended due to their smaller screen size, which could cause eye strain and discomfort over the course of the program's duration.

Course Outline

• Elements and considerations in development of compliance processes
• Evolving statutory and regulatory standards
• Application and relevance of external standards to organisations context
• Process gap analysis for business operations and data protection requirements

Conduct risk assessment and risk ranking

• Understanding and developing a Data Protection Management Plan
• Data Protection Trustmark to guide the conduct/audit checks on business functions
• DPTM Certification Controls used for the assessment

1)  Governance and Transparency

• Appropriate policies and practices
• Openness
• Internal communication and training

2)  Management of personal data

• Appropriate purpose
• Appropriate notification
• Appropriate consent
• Appropriate use and disclosure
• Compliant overseas transfer

3)  Care for personal data

• Appropriate protection
• Appropriate retention and disposal
• Accurate and complete records

4)  Individuals rights

•  Effect of withdrawal of consent
•  Provide access and correction rights

Methodology to gather and evaluate information during the Assessment Phase and Certification process

• Develop and audit plan
• What to audit
• When to audit
• Who to conduct audit

Reference:

• Advisory Guidelines on Key Concepts in the Personal Data Protection Act
• Guide to Developing a Data Protection Management Programme
• PDPA Assessment Tool for Organisations
• DPTM Information Kit
• DPTM Checklist

Additional Details

Price

Course Fee
		Individual Sponsored Trainee		Company Sponsored Trainee
		before GST	with GST	before GST	with GST
Full Course Fee		$1,400.00	$1,526.00	$1,400.00	$1,526.00

 

Remarks

Union Training Assistance Programme (UTAP)
NTUC members enjoy UTAP* benefit of up to $250 each year when you sign up for courses with NTUC LearningHub

* UTAP supports 50% of the course fees paid cap at $250 per year. You must be a union member throughout the course duration and at the time of claim. You must achieve a minimum of 75% attendance for each application and have sat for all prescribed examinations. Other terms and conditions apply.

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