IDENTIFY AND MAP OUT KEY STAKEHOLDER RELATIONSHIPS

Course Overview

Learners will lean how to identify and map out key stakeholder relationships, needs and interests, and coordinate with stakeholders on a day-to-day basis.

Course Objectives

You will have knowledge of the following:

• Stakeholder mapping techniques
• Stakeholders’ roles and relationships, and their impact on the organisation
• Stakeholder engagement strategies
• Basic stakeholder communication and negotiation techniques

You will be able to perform the following:

• Apply knowledge of the organisations personal data protection position and respond to general public queries and feedback
• Draft notification to notify stakeholders about organisations personal data policies and practices
• Communicate and raise awareness about data protection policies to internal stakeholders
• Coordinate with business functions on escalated issues raised in respect to complaints on personal data
• Execute basic activities with stakeholders on a day-to-day basis
• Conduct stakeholder mapping to identify facets and nature of relationships with and between stakeholders
• Articulate each stakeholders role and responsibilities
• Share organisations personal data protection procedures when interacting with stakeholders
• Engage internal and external stakeholders regularly to set and align expectations and exchange feedback

Pre-requisites

1. Learner has attended and is competent for module titled Fundamentals of Personal Data Protection Act or its equivalent

2. Learners are assumed to be able to:

• Understand relevant organisational strategies, objectives, culture, policies, processes and products / services
• Have information gathering skills to gather and collate necessary data
• Have analytical skills to assess policies and procedures
• Have business writing skills to prepare management report
• Have interpersonal and communication skills to interact with relevant stakeholders
• Have facilitation skills to ask the right questions to elicit necessary information
• Be aware of compliance requirements of organisation

Hardware & Software

This course will be conducted as a Virtual Live Class (VLC) via Zoom platform. Participants must own a zoom account and have a laptop or a desktop with “Zoom Client for Meetings” installed. This can be downloaded from https://zoom.us/download

System Requirement

Must Have: Please ensure that your computer or laptop meets the following requirements. Operating system: Windows 10 or MacOS (64 bit or above) Processor/CPU: 1.8 GHz, 2-core Intel Core i3 or higher Minimum 20 GB hard disk space. Minimum 8 Gb RAM Webcam (The camera must be turned on for the duration of the class) Microphone Internet Connection: Wired or Wireless broadband Latest version of Zoom software to be installed on computer or laptop prior to the class. Good to Have: Wired internet connection Wired internet will provide you with stable and reliable connection. Dual monitors Using a dual monitor setup will undoubtedly improve your training experience, enabling you to simultaneously participate in hands-on exercises and maintain engagement with your instructor. Not Recommended: Using tablets is not recommended due to their smaller screen size, which could cause eye strain and discomfort over the course of the program's duration.

Course Outline

Stakeholder mapping techniques

• What is stakeholder mapping
• Four phases of mapping

• Identifying
• Analyzing
• Mapping
• Prioritizing

Stakeholders roles and relationships and impact on organisation

• Structuring teams
• Roles and responsibilties

Stakeholder engagement strategies

• Communicate and disclose
• Consult
• Participate
• Partner/Negotiate
• Empower

Basic stakeholder communication and negotiation techniques

• Communication and Training Strategies
• Notification to stakeholder about PD policies and practices

• Internal stakeholders
• External stakeholders

Reference:

• Guide to Handling Access Requests
• Guide to Data Protection Clauses for Agreements Relating to the Processing of Personal Data
• Guide to Developing a Data Protection Management Programme
• Guide to Active Enforcement
• Guide to Accountability under the Personal Data Protection Act
• Data Protection Notice Generator

Additional Details

Price

Course Fee
		Individual Sponsored Trainee		Company Sponsored Trainee
		before GST	with GST	before GST	with GST
Full Course Fee		$1,400.00	$1,526.00	$1,400.00	$1,526.00

 

Remarks

Union Training Assistance Programme (UTAP)
NTUC members enjoy UTAP* benefit of up to $250 each year when you sign up for courses with NTUC LearningHub

* UTAP supports 50% of the course fees paid cap at $250 per year. You must be a union member throughout the course duration and at the time of claim. You must achieve a minimum of 75% attendance for each application and have sat for all prescribed examinations. Other terms and conditions apply.

Terms & Conditions apply. NTUC LearningHub reserve the right to make changes or improvements to any of the products described in this document without prior notice.

Prices are subject to other LHUB miscellaneous fees.