WSQJWDE: PEOPLE AND RELATIONSHIP MANAGEMENT L1: WORK IN A DIVERSE SERVICE ENVIRONMENT POWERED BY JOHN MAXWELL
PEOPLE AND RELATIONSHIP MANAGEMENT L1: WORK IN A DIVERSE SERVICE ENVIRONMENT POWERED BY JOHN MAXWELL
Course Duration
Mode of Assessment
Participants would be assessed through course assessment exercises
Who Should Attend
Professionals dealing with internal or external customers from various industry sectors.
Course Overview
In this programme, learners will recognise the full benefits of handling diversity through the importance of inclusiveness, emotional intelligence and resilience. They will also embark on useful approaches to understand themselves better and enhance their personal improvements through their daily experiences and service environment encounters through self-reflection and activities.
Empower yourself with relationship skills that deliver results today! Based on John Maxwells signature leadership series programmes, insightful and powerful concepts from 5 Strategies to Win with People have been included to support the course objectives and enhance your learning journey.
Course Schedule
Next available schedule
Course Objectives
At the end of the programme, learners will be able to:
- Recognise the importance of inclusiveness when working in a diverse service environment
- Apply emotional intelligence when interacting with team members and customers in a diverse service environment
- Demonstrate resilience when faced with challenges in a diverse service environment
- Monitor own actions in handling diversity in the diverse service environment
Pre-requisites
- Participants should be able to speak, listen and read English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 3.
- Hardware & Software
This course will be conducted as a Virtual Live Class (VLC) via Zoom platform. Participants must own a zoom account and have a laptop or a desktop with “Zoom Client for Meetings” installed. This can be downloaded from https://zoom.us/download
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System Requirement |
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Must Have: Please ensure that your computer or laptop meets the following requirements.
Good to Have:
Not Recommended: Using tablets is not recommended due to their smaller screen size, which could cause eye strain and discomfort over the course of the program's duration. |
Course Outline
1. Celebrate Inclusiveness
How is inclusiveness in a diverse service environment important? Learners are encouraged to perceive their differences as learning gains, recognise the challenges diversity may cause and ways to translate them into authentic action plans for application at their workplace.
The topics include:
- Inclusiveness
- Embracing Diversity
- Challenges Arising from Workplace Diversity
John Maxwell Highlights: Learn 8 practical tips to make the most of diversity in relationships.
2. Manage Ourselves First
Learners are introduced to emotion and how they lead to ones behaviors and actions. The qualities of a person, high in emotional intelligence are shared and explored through various experiential activities, relatable scenarios and examples.
The topics include:
- Understanding Emotions
- Emotional Intelligence
- Are You High in Emotional Intelligence
John Maxwell Highlights: Explore ways to make people like you through The Charisma Principle.
3. Manage Conflicts
As learning needs to be sustainable, methods in handling diversity through self-monitoring are addressed in this segment. Learners are encouraged to reflect and seek feedback for self-awareness and continual personal improvements. They will also apply their new skills in a concluding activity with authentic service situations.
The topics include:
- Methods to Self-Monitoring
John Maxwell Highlights: Understand The Situation Principle and the importance of building mutual trust.
Certificate Obtained and Conferred by
Participants who have successfully demonstrated competence in all the knowledge and skills requirements in this programme will be awarded with a Statement of Attainment (SOA) by SkillsFuture Singapore (SSG). This programme is offered on a modular basis only.
- Mapped to People and Relationship Management L1: Work in a Diverse Service Environment
Additional Details
Medium of Instruction & Trainer
- English
- Trainer : Trainee Ratio is 1:24
Price:
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Course Fee and Government Subsidies |
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Individual Sponsored |
Company Sponsored |
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Non-SME |
SME |
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Before GST |
With GST |
Before GST |
With GST |
Before GST |
With GST |
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Full Course Fee
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$400.00 |
$436.00 |
$400.00 |
$436.00 |
$400.00 |
$436.00 |
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For Singapore Citizens aged 39 years and below
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$200.00 |
$236.00 |
$200.00 |
$236.00 |
$120.00 |
$156.00 |
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For Singapore Citizens aged 40 years and above |
$120.00 |
$156.00 |
$120.00 |
$156.00 |
$120.00 |
$156.00 |
Funding Eligibility Criteria:
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Individual Sponsored Trainee |
Company Sponsored Trainee |
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Remarks:
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Individual Sponsored Trainee |
Company Sponsored Trainee |
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SkillsFuture Credit:
UTAP:
PSEA:
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Absentee Payroll (AP) Funding:
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Union Training Assistance Programme (UTAP)
NTUC members enjoy UTAP* benefit of up to $250 each year when you sign up for courses with NTUC LearningHub
* UTAP supports 50% of the course fees paid cap at $250 per year. You must be a union member throughout the course duration and at the time of claim. You must achieve a minimum of 75% attendance for each application and have sat for all prescribed examinations. Other terms and conditions apply.
Terms & Conditions apply. NTUC LearningHub reserve the right to make changes or improvements to any of the products described in this document without prior notice.
Prices are subject to other LHUB miscellaneous fees.
For more information, please contact us at +65 6336 LHUB (5482) or email [email protected]
| Batch ID | Course Period | Course Title | Funding Available |
Duration (Hours) |
Session (Hours) |
Venue | Available Seats |
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