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The Delivery Rider Kit is a curated 5-day training programme for riders who wish to continue in their profession. The programme will include training in safety, service management and first aid.
Training services and financial relief are put together by NTUC and its partners to help delivery riders who are no longer able to make deliveries using their e-scooters. Affected riders will have access to the Delivery Riders Training and Career Support Programme. From 5 November 2019, delivery riders cannot use their e-scooters on footpaths when doing their rounds.
To read more on help provided for delivery riders, please click here
Delivery Rider Kit Modules
Module 1: Starting my Power-Assisted Bicycle (PAB) Journey
Motivate trainees to change their perceptions and mindset
Develop refined expectations towards current job
Prepare riders for a changing work landscape
Familiarise with changing work landscapes and impact on the delivery industry
Understanding changing needs of delivery sector
Adopt a positive mindset and be ready for change
Acquire skills to adapt to change
Develop resilience, adaptability and a future ready mindset
The Changing Landscape of Work
Changes around us that affect our livelihood
Changes in job requirements
Uncertain and everchanging work landscape
Lifelong learning and adaptability are critical to respond to these changes
Factors that influence the delivery industry
Impact of Change
Moving out of comfort zones
Processing change to positive outcomes with Beckhard and Harris’ Change Equation (Dissatisfaction + Vision + First Steps > Resistance)
Dealing with Change
Essential elements in dealing with change
Recalling past experiences and successes
Developing a Growth Mindset
Understand the difference between Fixed and Growth Mindsets
Using Growth Mindsets to help in perceiving change as opportunities to improve situations in life
Identify new personal goals that needs to be made in order to be adapt to the new landscape, which include
Knowing about riding regulations
Planning routes to achieve delivery targets for self
Developing the confidence and skills to ride on the roads safely
Attending training to develop horizontal skills and increase their employability and job agility
Using the Attitude Toolkit
Toolkit 1 – Learn that positive attitude can be developed
Toolkit 2 – Be aware of your own dialogue
Toolkit 3 – Reframe your mind
Toolkit 4 – Be prepared
Toolkit 5 – Motivate yourself
Toolkit 6 – Build supportive relationships
A.C.E. approach (Adaptability, Confidence, Employability)
Changes taking place in the delivery industry
Raise awareness of current and emerging technology that can impact the work of delivery riders
Have confidence to navigate their learning and career pathways throughout life stages
Technologies and policies shaping the local delivery industry
Impact of technology and digital tools on work and personal life
Be innovative and leverage technology to provide easy to use and seamless digital services for businesses and citizens
Action plan to pursue learning options to upskill personally and professionally
Riding the Digital Wave
Technologies and initiatives that has affected the delivery sector in recent years
Highlight past disruptions in delivery sector, and emphasise that the new changes in policy is an example of a wave that delivery riders have to ride
Recap on the importance of developing resilience, adaptability and a future ready mindset
Adapting to PABs
Familiarisation with roads and traffic conditions
Familiarisation with Land Transport Authority (LTA) guidelines related to the use of PAB
Planning of fastest and safest routes to achieve delivery targets
Safety considerations regarding being on the road
Security when parking PAB
Leveraging Digital Platforms and Technologies for Work
Recognising how technology has improved, and will improve, the financial prospects and safety of those in the delivery riders
Develop awareness of different types of technologies and digital platforms that will improve riding safety and efficiency
Navigation and parking
Map My Ride
Health and safety
The Highway Code Singapore
First Aid for Cyclists
Smart wearables and devices
Smart handsfree wearables
Smart bicycle locks
The Future of Work
Appreciate the impact of technological advancements in daily life and at workplaces
Understand the need to plan and manage one’s own skills relevancy and agility
Future proof employment
Upskill and reskill
Ownership, resilience and positive mindset
Envisage and plan for new roles in the changing business models and operations
Keep up with latest trends in technology, economic and labour market situation
Refresher on Growth Mindset
Develop an action plan to continue learning
Components of an action plan
Specific tasks to be performed
Identify learning options to prepare self for further development
E-learning (E.g. ULEAP, LyndaLibrary@NLB)
Courses (E.g. Civil Service College, My SkillsFuture, National Library, NTUC LearningHub)
Module 3: Service from Me
In this dynamic environment, change is the only constant. We have to learn very quickly to embrace change and move forward stronger and better. In the service industry, service standards and customers’ expectations are changing at a very fast pace. This course is specially designed to help you learn how to engage customers in a positive way, provide great service and win customers’ trust and support.
This course consists of 3 modules:
Service and Me
Service from Me
Service for Me
At the end of the program, participants will be able to:
Engage customers in a positive way
Provide good and effective service
Win customers’ trust and support
Module 1: Service and Me
Why we need to change
Understanding customer service
How is providing good service important to me
Understand mindset and attitude as a basis to improve service standard
This module helps the participants to relate the needs to change and improve on their service offerings to their personal interest (the WIIFM)
Module 2: Service from Me
What is good service and what is bad service
How to engage customers in a positive way
Handling difficult customer
Managing emotions (including anger management)
This module helps participants to acquire a service-oriented mindset and service-oriented skillset and also learn to manage one’s emotional state in difficult situation.
Module 3: Service for Me
Go the Extra Mile Service
Adaptability to change
The Power of Choice
This module helps participants to provide GEMS (Go the Extra Mile Service) and adopt a positive mindset to handle challenges along the way. Participants will also learn to adapt to changes better and to focus on what they can control and less on what they cannot control. Furthermore, with the Power of Choice, they will learn that they have more control over their circumstances than they originally thought!
Module 4: Safe Riding on Pedal and Power-Assisted Bicycle (PAB)
The objective of this program is to train riders of pedal and/or power-assisted bicycles (PABs) with practical skills and cognitive understanding while riding on the road and other approved-pathways.
At the end of the lesson the learners will be able to:
List the rules and code of conduct when riding pedal and powered bicycle
Understand the importance and relevance of safe riding behaviours
List out the proper checking of their equipment
Aware of the basic skills required for safe riding while navigating the different off-road and on-road scenarios.
1) Safety checks and maintenance
2) Rider Personal health and safety
Personal protective equipment
Helmet purpose, design and certification, laws, how to wear.
Correct saddle height
Correct frame size.
Types of sound signals.
Purpose, effective use and laws.
Types of lights.
Purpose, effective use and laws.Rider personal health and safety
3) Basic riding skills
Mount & start with saddle at correct height.
Stop and dismount with saddle at correct height.
Emergency braking under tactile inputs.
Understanding walking speed. How to ride under control.
Effective use of sound signals.
4) Cognitive skills
Understanding how the eye and the brain work together in motion sports.
How the eye helps maintain balance.
Using the eye to initiate turns.
Understanding how visual inputs can fool a rider.
Using the brain to override the eye functions.
5) Road riding skills
Basic laws while riding on the road.
Road Traffic Act (Bicycles) Rules.
Check back while riding. Proper techniques how to check back without swerving into traffic.
Hand signals while riding.
Proper lane etiquette.
How to make a right turn (e.g. From main road into side road).
Actions at junctions.
Riding straight, left turn.
Right turn with box, no box.
Dealing with pedestrians at crossings.
U-turns at junctions.
Bus lanes and bus stops.
Side roads (e.g. Car park entrances).
Turning radius and blind spots of big vehicles.
6) Program Assessment
Before starting the program, candidates initial riding skills are assessed to ascertain a basic level of riding ability to attend the program. Riders are assessed as follows:
Confidence to ride a bicycle.
Confidence to execute a left turn.
Confidence to execute a right turn.
Confidence to execute a u-turn.
Ability to stop within a given space.
At the end of the course, candidates are assessed on the following skills:
Proper checking of device.
Proper use of clothing, lights and sound signals.
Setting saddle at correct height.
Mounting and dismounting.
Riding at walking speed.
Check back while riding.
Hand signals while riding.
Right-turn at junction.
Right-turn from main road into side road.
The aim of this lesson is to equip learners with the knowledge and skills on how to apply Standard Basic First-Aid skills on a casualty and handling of medical related incidents involving injuries sustained that may result from a fall and accidents involving Power Assisted Bike during the tour of duty.
At the end of the lesson the learners will be able to: –
Understand the definition of basic first aid
Explain the role and responsibilities of first aider
List out the actions to be taken in an emergency situation
Identify the first aid item in the first aid kit
Know how to apply “Cardio-Pulmonary Resuscitation” or CPR and Use of (AED) Automated External Defibrillator during cardiac arrest
Identify minor blisters, wounds and different types of bleeding
Identify minor sprains and handling of head injuries, identify the signs and symptoms of skull fracture and bone fracture
Identify burns and scald
Use of Improvised First Aid Skill
Basic First Aid
Definition of basic first aid
Sharing of past critical incident involving accidents using PAB
Refer to the newspaper article and know the learning points of handling First Aid incident
Roles and Responsibilities of First Aider
Importance of following emergency action principles in emergency situations and knowing how to react using
“DRABC” Danger- Response- Airway- Breathing- Circulation
Importance of conducting primary survey at accident scene
Know the list of items in the First Aid kit
Cardio Pulmonary Resuscitation (CPR)
Definition on Cardio-Pulmonary Resuscitation or CPR
Use of Automated External Defibrillator (AED) during cardiac arrest
Importance of knowing when to provide CPR on casualty
Identify the signs and symptoms of heart conditions, including heart attack
Identify the signs and symptoms of stroke
Define the level of consciousness
Knowledge on the use of AED if available
Video on CPR and Use of AED
Identify the correct steps of CPR based on the video
Minor blisters, wounds and different types of bleeding
Definition of blister, wounds and types of bleeding
Identify the different types of wounds and bleeding
Demonstrate correct dressing techniques using roller and triangular bandages to control bleeding and treatment for blister and wounds
Action card on a case scenario
Minor sprains and handling of fracture for bone
Definition of minor sprains types of bone fracture
Know the treatment for sprain using RICE (Rest-Ice-Compression and Elevation) method
Identify the signs and symptoms of bone, muscle or joint injuries
Demonstrate the correct procedure for treatment of bone, muscle or joint injuries
Identify the types of head injuries
Identify the signs and symptoms of skull fracture
Demonstrate correct dressing techniques using roller and triangular bandages for treatment of fracture and apply the techniques to immobilised casualty
Action card on a case scenario
Burns and scald
Definition of burn and scald
Identify types of soft tissue injuries
Differentiate the various soft tissue injuries, including wounds, abrasions and burns
Demonstrate the correct treatment for burn on casualty using the 4 C’s – Apply Cool running water, Remove Constrictor, Cover with burn dressing, Consult medical assistance
Action card on a case scenario
Use of Improvised First Aid Skill
Definition of Improvised First Aid Skills
List the items that can be used for improvisation of first aid for treatment of casualty during which includes clothing, belts, shoe lace, tie and newspaper
Use of pen, piece of wood or a stick to tightened a knot when applying a tourniquet
Demonstrate the correct technique and use of Improvised item to treat casualty
How To Sign Up?
Interested to come on-board the programme? Please contact your delivery organisation representative to register for the programme or call our hotline (6336 5482)
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