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Delivery Rider Kit

The Delivery Rider Kit is a curated 5-day training programme for riders who wish to continue in their profession. The programme will include training in safety, service management and first aid.

Training services and financial relief are put together by NTUC and its partners to help delivery riders who are no longer able to make deliveries using their e-scooters. Affected riders will have access to the Delivery Riders Training and Career Support Programme. From 5 November 2019, delivery riders cannot use their e-scooters on footpaths when doing their rounds.

To read more on help provided for delivery riders, please click here

Delivery Rider Kit Modules

Module 1: Starting my Power-Assisted Bicycle (PAB) Journey

  • Motivate trainees to change their perceptions and mindset
  • Develop refined expectations towards current job
  • Prepare riders for a changing work landscape

Course Outcomes 

  • Familiarise with changing work landscapes and impact on the delivery industry
  • Understanding changing needs of delivery sector
  • Adopt a positive mindset and be ready for change
  • Acquire skills to adapt to change
  • Develop resilience, adaptability and a future ready mindset

 

Duration Content
2 hours 1.     The Changing Landscape of Work

  • Changes around us that affect our livelihood
    • Changes in job requirements
    • Uncertain and everchanging work landscape
    • Lifelong learning and adaptability are critical to respond to these changes
  • Factors that influence the delivery industry
    • Economy/Legislation
    • Industry
    • Organisation
    • Self

 

1 hour 2.      Impact of Change

  • Moving out of comfort zones
  • Processing change to positive outcomes with Beckhard and Harris’ Change Equation (Dissatisfaction + Vision + First Steps > Resistance)

 

2 hours 3.       Dealing with Change

  • Essential elements in dealing with change
  • Recalling past experiences and successes
  • Developing a Growth Mindset
    • Understand the difference between Fixed and Growth Mindsets
    • Using Growth Mindsets to help in perceiving change as opportunities to improve situations in life
2 hours 4.      Positive Mindset

  • Identify new personal goals that needs to be made in order to be adapt to the new landscape, which include
    • Knowing about riding regulations
    • Planning routes to achieve delivery targets for self
    • Developing the confidence and skills to ride on the roads safely
    • Attending training to develop horizontal skills and increase their employability and job agility
  • Using the Attitude Toolkit
    • Toolkit 1 – Learn that positive attitude can be developed
    • Toolkit 2 – Be aware of your own dialogue
    • Toolkit 3 – Reframe your mind
    • Toolkit 4 – Be prepared
    • Toolkit 5 – Motivate yourself
    • Toolkit 6 – Build supportive relationships
  • A.C.E. approach (Adaptability, Confidence, Employability)

 

 

7 hours

Module 2: Digital and Me

  • Changes taking place in the delivery industry
  • Raise awareness of current and emerging technology that can impact the work of delivery riders
  • Have confidence to navigate their learning and career pathways throughout life stages

Course Outcomes

  • Technologies and policies shaping the local delivery industry
  • Impact of technology and digital tools on work and personal life
  • Be innovative and leverage technology to provide easy to use and seamless digital services for businesses and citizens
  • Action plan to pursue learning options to upskill personally and professionally

 

Duration Content
1 hour 1.    Riding the Digital Wave

  • Technologies and initiatives that has affected the delivery sector in recent years
  • Highlight past disruptions in delivery sector, and emphasise that the new changes in policy is an example of a wave that delivery riders have to ride
  • Recap on the importance of developing resilience, adaptability and a future ready mindset

 

1 hour 2.    Adapting to PABs 

  • Familiarisation with roads and traffic conditions
  • Familiarisation with Land Transport Authority (LTA) guidelines related to the use of PAB
  • Planning of fastest and safest routes to achieve delivery targets
  • Safety considerations regarding being on the road
  • Security when parking PAB

 

3 hours 3.   Leveraging Digital Platforms and Technologies for Work

  • Recognising how technology has improved, and will improve, the financial prospects and safety of those in the delivery riders
  • Develop awareness of different types of technologies and digital platforms that will improve riding safety and efficiency
      • Navigation and parking
        • Parking.SG
        • Carpark Rates
        • Park&Go @SG
        • GoogleMap
        • Waze
        • MyTransportSG
        • Map My Ride
      • Health and safety
        • The Highway Code Singapore
        • First Aid for Cyclists
        • Smart wearables and devices
        • Smart gloves
        • Smart handsfree wearables
        • Smart bicycle locks

 

1 hour 4.   The Future of Work

    • Appreciate the impact of technological advancements in daily life and at workplaces
    • Understand the need to plan and manage one’s own skills relevancy and agility
      • Future proof employment
      • Upskill and reskill
      • Ownership, resilience and positive mindset
    • Envisage and plan for new roles in the changing business models and operations
      • Keep up with latest trends in technology, economic and labour market situation
      • Refresher on Growth Mindset
1 hour 5.     Develop an action plan to continue learning

    • Components of an action plan
      • Specific tasks to be performed
      • Time span
      • Resources requirement
      • Identify learning options to prepare self for further development
        • E-learning (E.g. ULEAP, LyndaLibrary@NLB)
        • Courses (E.g. Civil Service College, My SkillsFuture, National Library, NTUC LearningHub)

 

7 hours

Module 3: Service from Me

In this dynamic environment, change is the only constant. We have to learn very quickly to embrace change and move forward stronger and better. In the service industry, service standards and customers’ expectations are changing at a very fast pace. This course is specially designed to help you learn how to engage customers in a positive way, provide great service and win customers’ trust and support.

 

This course consists of 3 modules:

  1. Service and Me
  2. Service from Me
  3. Service for Me

 

Course Outcomes

At the end of the program, participants will be able to:

  • Engage customers in a positive way
  • Provide good and effective service
  • Win customers’ trust and support

 

Course Outline:

Duration Content
2.5 hour Module 1:  Service and Me

  • Why we need to change
  • Understanding customer service
  • How is providing good service important to me
  • Understand mindset and attitude as a basis to improve service standard

This module helps the participants to relate the needs to change and improve on their service offerings to their personal interest (the WIIFM)

 

3 hour Module 2:  Service from Me

  • What is good service and what is bad service
  • How to engage customers in a positive way
  • Service-oriented mindset
  • Service-oriented skillset
  • Customers’ expectations
  • Handling difficult customer
  • Managing emotions (including anger management)
  • Service Recovery

This module helps participants to acquire a service-oriented mindset and service-oriented skillset and also learn to manage one’s emotional state in difficult situation.

 

0.5 hours Module 3:  Service for Me

  • Go the Extra Mile Service
  • Positive Mindset
  • Adaptability to change
  • The Power of Choice

This module helps participants to provide GEMS (Go the Extra Mile Service) and adopt a positive mindset to handle challenges along the way. Participants will also learn to adapt to changes better and to focus on what they can control and less on what they cannot control. Furthermore, with the Power of Choice, they will learn that they have more control over their circumstances than they originally thought!

 

 

8 hours

Module 4: Safe Riding on Pedal and Power-Assisted Bicycle (PAB)

The objective of this program is to train riders of pedal and/or power-assisted bicycles (PABs) with practical skills and cognitive understanding while riding on the road and other approved-pathways.

Course Outcomes 

At the end of the lesson the learners will be able to:

  1. List the rules and code of conduct when riding pedal and powered bicycle
  2. Understand the importance and relevance of safe riding behaviours
  3. List out the proper checking of their equipment
  4. Aware of the basic skills required for safe riding while navigating the different off-road and on-road scenarios.

 

Program Outline

1) Safety checks and maintenance

2) Rider Personal health and safety

  1. Personal protective equipment
    1. Helmet purpose, design and certification, laws, how to wear.
    2. Suitable clothing.
  2. Personal health
    1. Correct saddle height
    2. Correct frame size.
  3. Signals
    1. Sounds
      1. Types of sound signals.
      2. Purpose, effective use and laws.
    2. Lights
      1. Types of lights.
      2. Purpose, effective use and laws.Rider personal health and safety

3) Basic riding skills

  1. Mount & start with saddle at correct height.
  2. Stop and dismount with saddle at correct height.
  3. Emergency braking under tactile inputs.
  4. Understanding walking speed. How to ride under control.
  5. Effective use of sound signals.

 

4) Cognitive skills

  1. Understanding how the eye and the brain work together in motion sports.
  2. How the eye helps maintain balance.
  3. Using the eye to initiate turns.
  4. Understanding how visual inputs can fool a rider.
  5. Using the brain to override the eye functions.

 

5) Road riding skills

  1. Basic laws while riding on the road.
    1. PAB regulations.
    2. Road Traffic Act (Bicycles) Rules.
  2. Check back while riding. Proper techniques how to check back without swerving into traffic.
  3. Hand signals while riding.
  4. Proper lane etiquette.
  5. How to make a right turn (e.g. From main road into side road).
  6. Actions at junctions.
    1. Riding straight, left turn.
    2. Right turn with box, no box.
    3. Dealing with pedestrians at crossings.
    4. U-turns at junctions.
  7. Practical issues
    1. Bus lanes and bus stops.
    2. Side roads (e.g. Car park entrances).
    3. Turning radius and blind spots of big vehicles.

6) Program Assessment

Before starting the program, candidates initial riding skills are assessed to ascertain a basic level of riding ability to attend the program. Riders are assessed as follows:

  1. Confidence to ride a bicycle.
  2. Confidence to execute a left turn.
  3. Confidence to execute a right turn.
  4. Confidence to execute a u-turn.
  5. Ability to stop within a given space.

At the end of the course, candidates are assessed on the following skills:

  1. Proper checking of device.
  2. Proper use of clothing, lights and sound signals.
  3. Setting saddle at correct height.
  4. Mounting and dismounting.
  5. Riding at walking speed.
  6. Check back while riding.
  7. Hand-eye coordination.
  8. Hand-eye-brain cognition.
  9. Emergency braking.
  10. Hand signals while riding.
  11. Right-turn at junction.
  12. Right-turn from main road into side road.

7 hours

Module 5: Safety for All

The aim of this lesson is to equip learners with the knowledge and skills on how to apply Standard Basic First-Aid skills on a casualty and handling of medical related incidents involving injuries sustained that may result from a fall and accidents involving Power Assisted Bike during the tour of duty.

Course Outcomes

At the end of the lesson the learners will be able to: –

 

  1. Understand the definition of basic first aid
  2. Explain the role and responsibilities of first aider
  3. List out the actions to be taken in an emergency situation
  4. Identify the first aid item in the first aid kit
  5. Know how to apply “Cardio-Pulmonary Resuscitation” or CPR and Use of (AED) Automated External Defibrillator during cardiac arrest
  6. Identify minor blisters, wounds and different types of bleeding
  7. Identify minor sprains and handling of head injuries, identify the signs and symptoms of skull fracture and bone fracture
  8. Identify burns and scald
  9. Use of Improvised First Aid Skill

 

 

Duration Content
1 hour Lesson 1:

Basic First Aid

  • Definition of basic first aid
  • Sharing of past critical incident involving accidents using PAB
  • Refer to the newspaper article and know the learning points of handling First Aid incident
  • Roles and Responsibilities of First Aider
  • Importance of following emergency action principles in emergency situations and knowing how to react using
  • “DRABC” Danger- Response- Airway- Breathing- Circulation
  • Importance of conducting primary survey at accident scene
  • Know the list of items in the First Aid kit
  • MCQ Quiz

 

2 hours Lesson 2:

Cardio Pulmonary Resuscitation (CPR)  

  • Definition on Cardio-Pulmonary Resuscitation or CPR
  • Use of Automated External Defibrillator (AED) during cardiac arrest
  • Importance of knowing when to provide CPR on casualty
  • Identify the signs and symptoms of heart conditions, including heart attack
  • Identify the signs and symptoms of stroke
  • Define the level of consciousness
  • Knowledge on the use of AED if available
  • Video on CPR and Use of AED
  • Identify the correct steps of CPR based on the video
  • MCQ Quiz
1 hour Lesson 3:

Minor blisters, wounds and different types of bleeding

  • Definition of blister, wounds and types of bleeding
  • Identify the different types of wounds and bleeding
  • Demonstrate correct dressing techniques using roller and triangular bandages to control bleeding and treatment for blister and wounds
  • Action card on a case scenario
  • MCQ Quiz

 

1 hour Lesson 4-

Minor sprains and handling of fracture for bone

  • Definition of minor sprains types of bone fracture
  • Know the treatment for sprain using RICE (Rest-Ice-Compression and Elevation) method
  • Identify the signs and symptoms of bone, muscle or joint injuries
  • Demonstrate the correct procedure for treatment of bone, muscle or joint injuries
  • Identify the types of head injuries
  • Identify the signs and symptoms of skull fracture
  • Demonstrate correct dressing techniques using roller and triangular bandages for treatment of fracture and apply the techniques to immobilised casualty
  • Action card on a case scenario
  • MCQ Quiz
1 hour

 

 

 

 

 

Lesson 5:

Burns and scald

  • Definition of burn and scald
  • Identify types of soft tissue injuries
  • Differentiate the various soft tissue injuries, including wounds, abrasions and burns
  • Demonstrate the correct treatment for burn on casualty using the 4 C’s – Apply Cool running water, Remove Constrictor, Cover with burn dressing, Consult medical assistance
  • Action card on a case scenario
  • MCQ Quiz

 

1 hour Lesson 6:

Use of Improvised First Aid Skill

  • Definition of Improvised First Aid Skills
  • List the items that can be used for improvisation of first aid for treatment of casualty during which includes clothing, belts, shoe lace, tie and newspaper
  • Use of pen, piece of wood or a stick to tightened a knot when applying a tourniquet
  • Demonstrate the correct technique and use of Improvised item to treat casualty
  • MCQ Quiz

 

 

7 hours

How To Sign Up?

Interested to come on-board the programme? Please contact your delivery organisation representative to register for the programme.

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