Digital Customer Relations Ambassador

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Learn job-ready skills in

  • Effective Communication Skill and Engagement
  • Digital Marketing and Branding
  • Business Thinking, Operations and Process Automation
  • Data Analytics and Emerging Technologies

What does a Digital Customer Relations Ambassador do?

Digital Customer Relations Ambassador are responsible for engaging with key customers and clients by building and preserving trusting relationships. They will need to be able to identify opportunities to help grow the company’s clientele base whilst building positive relationships with all relevant stakeholders. They will need to resolve complaints and difficult situations quickly and efficiently whilst also keeping customers and clients updated on latest products. Customer Success Ambassadors should also be able to conduct and understand business reviews and results and suggest strategies where necessary. Customer Success Ambassadors should have a hybrid of soft and hard skills required to master technology and manage customer relationships.

Responsive Image

Responsibilities

  • Handle customer service matters
  • Data entry and generate customer analysis report
  • Provide high level of customer service by understanding the diverse needs of customers to resolve customers’ complaints and coordinate with various stakeholders resulting in improved policies and processes for the organization
  • Communicate politely and timely with customers and stakeholders via different means and platforms
  • Handle correspondences between different teams
  • Provide advice and assistance to customers that are using the products or services of the company
  • Identify and highlight issues that impact policies, processes and procedures for the necessary changes/improvements.
  • Develop strong business relationships with all stakeholders to ensure the appropriate delivery and communication of processes improvement.

Average Salary:

$ 2,000 – $4,000

per month

Market Demand for this role: Moderate

What are the skills required for this role?

As a Digital Customer Relations Ambassador, you will need to be 

  • Adept in Technology
  • Good in Verbal & Written Communication Skills
  • Organized and Detail oriented
  • Good in Time Management
  • Resourceful
  • Strong in customer service and have proven excellent customer service skills
  • Polite, confident, tact, patient, and diplomate while dealing with complex problems
  • Able to work independently and collaborate with others as required to achieve desired objectives
  • Able to demonstrate creative problem solving and negotiations

Programme Pre-requisites

  • Singapore Citizens and PRs aged 21 and above, who are currently unemployed but are looking for career conversion
  • Minimum Polytechnic Diploma
  • Be able to speak, listen, read and write English at a proficiency level equivalent to the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 6
  • Be able to manipulate numbers at a proficiency level equivalent to ES WSQ Workplace Numeracy (WPN) Level 6
  • Proficient in Microsoft Office applications
  • Committed to complete the programmet
  • Up-to-date knowledge and proficient skills in digital technology and social media

Preferred Skills

  • Experience in good interpersonal, verbal and written communication skills
  • Experience in customer service, sales or/and business development

Selection Criteria

Training Methodology

Instructor-led Training

Lecture sessions with certified Trainers

Online Learning

Self-paced learning via e-learning platforms

Career Support

Optimise your resume, cover letter and LinkedIn Profile

Build and optimise your resume with our career counseling team

Professional Photograph

Get your professional headshot and full-length photo for resume and LinkedIn profile

Career Coach

Hone your interview tactic and your personal brand with help from a dedicated career coach.

Career and Interview Prep

Our career counselors work hard to find jobs that fit and feel right for our Learners. Learners go through mock interviews and learn important tips and tricks, so they are prepared for their interview.

Student Schedule

Theme 1 – Communication and Presentation Skills
  • Apply Emotional Competence to Manage Self and Team at the Workplace
  • Solve Problems and Make Decisions at Supervisory Level (ES-ACE-302G-1)
  • Facilitate Effective Communication and Engagement at the Workplace (ES-IP-301G-1)
  • Presentation Skills
  • Effective Communication and Collaboration in the Digital Age
Theme 2 – Digital marketing and Personal Branding
  • Digital Marketing and Engagement
  • Content Marketing Strategy
  • Fundamentals of the Personal Data Protection Act
  • Develop Professional Image and Competence to Achieve Personal Career Goals
Theme 3 – Business Operations and Process Automation
  • Design Thinking for Operations (SF)
  • Project Management for All
 
  • NICF – RPA Developer Foundation Training (SF)
  • Enhance Productivity Using Virtual Collaboration Tools
Theme 4 – Emerging Trends and Essential IT skills
  • Perform Spreadsheet Functions (Excel) 2019 (24 Hours)
  • Perform Advanced Spreadsheet Functions (Excel) 2019 (24 Hours)
  • Emerging Technology Synthesis
  • ICDL Data Analytics
Theme 5 – Service Excellence
  • People and Relationship Management L1: Work in a Diverse Service Environment powered by John Maxwell
  • Service Challenges L1 (SF): Respond to Service Challenges
  • Effective Time and Stress Management at the Workplace
  • WSQ Retail (Sf): Service Leadership (Service from The Heart)
  • Negotiation in Stakeholders Management
  • Self-Directed Learning on Complaint Management
Theme 6 – Sales and Operations
  • Effective Business Writing
  • Introduction to CRM & Pipeline Management
  • From ‘Hard’ Sell to ‘Heart’ Sell
  • Sales 101
  • Strategic Business and Marketing Plan

At the end of each phase, learners will go through projects where they can apply the knowledge and skills acquired in the courses.

List of Courses to Attend

S/N Course Title
1 Apply Emotional Competence to Manage Self and Team at the Workplace
2 Solve Problems and Make Decisions at Supervisory Level (ES-ACE-302G-1)
3 Facilitate Effective Communication and Engagement at the Workplace (ES-IP-301G-1)
4 Presentation Skills
5 Digital Marketing and Engagement
6 Content Marketing Strategy
7 Fundamentals of the Personal Data Protection Act
8 Develop Professional Image and Competence to Achieve Personal Career Goals
9 Design Thinking for Operations (SF)
10 Project Management for All
11 Effective Communication and Collaboration in the Digital Age
12 NICF – RPA Developer Foundation Training (SF)
13 Enhance Productivity Using Virtual Collaboration Tools
14 Perform Spreadsheet Functions (Excel) 2019 (24 Hours)
15 Perform Advanced Spreadsheet Functions (Excel) 2019 (24 Hours)
16 Emerging Technology Synthesis
17 ICDL Data Analytics
18 People and Relationship Management L1: Work in a Diverse Service Environment powered by John Maxwell
19 Service Challenges L1 (SF): Respond to Service Challenges
20 Effective Time and Stress Management at the Workplace
21 WSQ Retail (Sf): Service Leadership (Service from The Heart)
22 Effective Business Writing
23 Introduction to CRM & Pipeline Management
24 From ‘Hard’ Sell to ‘Heart’ Sell
25 Sales 101
26 Strategic Business and Marketing Plan
27 Self-Directed Learning on Complaint Management
28 Negotiation in Stakeholders Management

Certifications

LHUB Certificate of Completion

Programme Fee

Full Programme Fee:

$17,865.00

(before GST)

Fee after funding for Singaporeans and PRs:

$500.00

(nett)


Eligible Singaporeans can offset course fee payable using their SkillsFuture Credit.

FAQ

For any questions, please write to [email protected]