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COMMUNICATE AND RELATE EFFECTIVELY AT THE WORKPLACE (ES-IP-101G-1) (SYNCHRONOUS E-LEARNING)

Funded

Course Duration

16.0 hr(s)

Mode of Assessment

Short Answer Questions, Case Study

Who Should Attend

Individuals from diverse professional backgrounds who recognize the pivotal role effective communication plays in their personal and professional success. This course has been specifically designed for learners in executive or supervisory roles. The course content and examples are generic and is suitable for learners from any sector.

Course Overview

Effectiveness Management L3 (Communicate and Relate Effectively at the Workplace) will provide an overview on the importance of aligning organization policies and procedures and to create awareness of effective communication and its barriers. It covers the effective use of communication techniques in work settings, apply communication techniques to address the barriers and conflicts in the communication. Learners will also learn about the negotiation skills, delegation of work to the team and provide guidance and opportunities for team to contribute ideas in relation to organisation objectives. It also covers the implementation plan and evaluation process on the effectiveness of implemented solution.

Course Schedule

Next available schedule

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Course Objectives

Upon completing this course, participants will be able to:

Analyse information received and align with organizational policies and procedures to communicate at all levels within the organization
Communicate and respond to information received considering the background of individual role and recipient of information
Use appropriate communication techniques to clarify and respond to workplace situations
Use appropriate communication techniques to clarify and respond to workplace situations
Apply communication plan that improve the effectiveness of implementation plans
Address the barriers to communication and work with team to achieve organizational objectives
Evaluate and communicate team performance and recommend solution for improve effectiveness of plan

Pre-requisites

The admission requirements are:

No prior experience or knowledge required
Min 18 years old
Primary school level onwards
Be able to speak, listen, read and write English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 4

Course Outline

LU 1: Effective Communication and Information Management in the Organization

Analyse information received and align with organizational policies and procedures to communicate at all levels within the organization
Communicate and respond to information received considering the background of individual role and recipient of information

LU 2: Effective Communication Techniques for Workplace Situations

Use appropriate communication techniques to clarify and respond to workplace situations

LU 3: Effective Communication and Plan Implementation

Apply communication plan that improve the effectiveness of implementation plans
Address the barriers to communication and work with team to achieve organizational objectives

LU 4: Evaluating Team Performance and Improving Plan Effectiveness

Evaluate and communicate team performance and recommend solution for improved effectiveness of plan

Certificate Obtained and Conferred by

Upon meeting the attendance and assessment(s) criteria, participants will be awarded with a digital Statement of Attainment (SOA), accredited by SkillsFuture Singapore. SOA will be reflected as [code name i.e., FSS-PDV-3002-1.1 Effectiveness Management L3].

Additional Details

Medium of Instruction: English
Trainer to trainee ratio: 1:20
Mode of Delivery: <Physical class>

Price

Course Fee and Government Subsidies
	Individual Sponsored		Company Sponsored
	Individual Sponsored		Non-SME		SME
	Before GST	With GST	Before GST	With GST	Before GST	With GST
Full Course Fee (For Foreigners and those not eligible for subsidies)	$300.00	$327.00	$300.00	$327.00	$300.00	$327.00
For Singapore Citizens aged 39 years and below and For all Singapore Permanent Residents (The minimum age for individual sponsored trainees is 21 years)	$150.00	$177.00	$150.00	$177.00	$90.00	$117.00
For Singapore Citizens aged 40 years and above	$90.00	$117.00	$90.00	$117.00	$90.00	$117.00

Funding Eligibility Criteria:

Individual Sponsored Trainee

Company Sponsored Trainee

Singapore Citizens or Singapore Permanent Residents
From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses
Trainee must achieve at least 75% attendance
Trainee must pass all prescribed tests / assessments, and attain 100% competency
NTUC LearningHub reserves the right to claw back the funded amount from trainee if he/she did not meet the eligibility criteria

Singapore Citizens or Singapore Permanent Residents
From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses
Trainee must achieve at least 75% attendance
Trainee must pass all prescribed tests / assessments, and attain 100% competency
NTUC LearningHub reserves the right to claw back the funded amount from the employer if trainee did not meet the eligibility criteria

Remarks:

Individual Sponsored Trainee

Company Sponsored Trainee

SkillsFuture Credit:

Eligible Singapore Citizens can use their SkillsFuture Credit to offset course fee payable after funding.

UTAP:

This course is eligible for Union Training Assistance Programme (UTAP).
NTUC members can enjoy up to 50% funding (capped at $250 per year) under UTAP.

PSEA:

To check for Post-Secondary Education Account (PSEA) eligibility for this course, visit:
SkillsFuture (TGS-2020505662) for Face-to-Face class
Scroll down to “Keyword Tags” to verify for PSEA eligibility.
If there is “PSEA” under keyword tags, the course is eligible for PSEA.
And if there is no “PSEA” under keyword tags, the course is ineligible for PSEA.
Not all courses are eligible for PSEA funding.

Absentee Payroll (AP) Funding:

$4.50 per hour, capped at $100,000 per enterprise per calendar year.
AP funding will be computed based on the actual number of training hours attended by the trainee.
Note: Courses / Modules under Professional Conversion Programme (PCP) will not be eligible for AP funding claim.

Terms & Conditions apply. NTUC LearningHub reserve the right to make changes or improvements to any of the products described in this document without prior notice.

Prices are subject to other LHUB miscellaneous fees.

Course Code

CREW

Course Overview
Course Schedule
Course Objectives
Pre-requisites
Course Outline
Certificate Obtained and Conferred by
Additional Details

Before Funding 300

Please contact us through our enquiry form if there are no schedules available.

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COMMUNICATE AND RELATE EFFECTIVELY AT THE WORKPLACE (ES-IP-101G-1) (SYNCHRONOUS E-LEARNING)

Course Duration

Mode of Assessment

Who Should Attend

Course Overview

Course Schedule

Course Objectives

Pre-requisites

Course Outline

Certificate Obtained and Conferred by

Additional Details

What Others Also Enrolled In

PROTECTED AREA