Course Duration
16.0 hr(s)
Who Should Attend

The job role(s)/ occupations that this unit would be relevant to may include those whose skills, knowledge and work activities undertaken are represented by the level of complexity that fits into the following description:

Nature of Skills and Knowledge:

  • For performing a narrow range of basic and routine work activities under a predictable work context
  • Mainly factual and procedural


Nature of Work Activities:



  • Performed under clearly specified boundaries and close supervision
  • Requires minimal judgement
  • Some accountability
  • Rely on standard operating procedures to solve problems


Course Overview

Understand Emotional Intelligence principles such as self-confidence, flexibility, conscientiousness, and initiative. Learn and apply self-awareness techniques to manage yourself at the workplace.

Course Schedule

Next available schedule

Course Objectives

On completion of this unit, the participant will be able to perform the following:

  1. Recognise own emotional states, its causes and effects on performance and interpersonal relationships at the workplace
  2. Manage own emotions and impulses to work effectively with others, taking into consideration different cultures and background of individuals at the workplace
  3. Identify personal strengths and weaknesses and make improvements needed to develop Emotional Intelligence
  4. Recognise, empathise and respond appropriately to the emotional needs of others
  5. Present self with confidence and respond flexibly to changes at the workplace
  6. Demonstrate conscientiousness and trustworthiness to complete given tasks according to organisational standards
  7. Demonstrate initiative and optimism in pursuing goals beyond what is required and expected of self


Learners are required to:

  • Be able to speak, listen, read and write English at a proficiency level equivalent to the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 4
  • Be able to manipulate numbers at a proficiency level equivalent to ES WSQ Workplace Numeracy (WPN) Level 4

Certificate Obtained and Conferred by

Statement of Attainment (SOA) from SkillsFuture Singapore (SSG)

Mapped to ES WSQ – Apply Emotional Competence to manage self at the Workplace at Operations Level

Additional Details

Classes held at ERC Institute only applicable for WSQ Employability Skills course – Individual sign up.

Medium of Instruction & Trainer

  • English
  • Trainer: Trainee Ratio: 1: 24
  • Training Methodology: Written assignment and Roleplay


  Individual Sponsored Non-SME SME
  w/o GST w GST w/o GST w GST w/o GST w GST
Original Course Fee $300.00  $321.00  $300.00  $321.00  $300.00  $321.00
Singapore Citizens & PRs aged 21 years and above $60.00 $81.00  $60.00  $81.00    
Singapore Citizens aged 40 years and above $30.00  $51.00  $30.00  $51.00    
Enhanced Training Support for SMEs Companies (90%) **          $30.00  $51.00

Course reference code in SkillsConnect:

  • For Training Grant application, please use the following reference code

Reference code: CRS-Q-0021229-ES

Skills Development Fund (SDF) and SkillsFuture Funding:

  • Participants must attend at least 75% of the course, complete the exam with a pass or competent result

For Company Registration:

  • Customers who are applying for funding for trainee(s), please submit Training Grant applications in SkillsConnect website before registration
  • Training Grant number is to be submitted together with the registrations
  • Online applications are not applicable for companies applying for funding with Absentee Payroll
  • Payment for the course must be using company cheque or via GIRO
  • For more information on SDF Training Grant application, please click HERE

Union Training Assistance Programme (UTAP):

Course may be applicable for UTAP funding. Please contact sales consultants for more information.

Terms and conditions apply. NTUC LearningHub reserve the right to make changes or improvements to any of the products described in this document without prior notice.

Prices are subject to other LHUB miscellaneous fees.

What Others Also Enrolled In