COMMUNICATE AND RELATE EFFECTIVELY AT THE WORKPLACE (ES-IP-101G-1) (SYNCHRONOUS E-LEARNING)

COMMUNICATE AND RELATE EFFECTIVELY AT THE WORKPLACE (ES-IP-101G-1) (SYNCHRONOUS E-LEARNING)

Funded
Course Duration
16.0 hr(s)
Who Should Attend

The job role(s)/ occupations that this unit would be relevant to may include those whose skills, knowledge and work activities undertaken are represented by the level of complexity that fits into the following description:

Nature of Skills and Knowledge:

  • For performing a narrow range of basic and routine work activities under a predictable work context
  • Mainly factual and procedural

Nature of Work Activities:

  • Performed under clearly specified boundaries and close supervision
  • Requires minimal judgement
  • Some accountability
  • Rely on standard operating procedures to solve problems

Course Overview

Use effective communication techniques to interpret, clarify, analyse and respond to information received, and use effective negotiation skills to resolve conflicts for a win-win outcome, taking into consideration social and cultural differences.

Hybrid Work Environment

The Covid 19 pandemic is reshaping the future of work and affecting the way people communicate with one another as organisations begin to accept office time blended with remote work arrangements as the new normal.  Use effective communication techniques to interpret, clarify, analyse and respond to information received.  Use effective negotiation skills to resolve conflicts for a win-win outcome, taking into consideration social and cultural differences in an increasingly digital workplace.

Course Schedule

Next available schedule

Course Objectives

On completion of this unit, the participant will be able to perform the following:

  • Interpret and analyse information received
  • Plan response to information received taking into account the social and cultural background of the recipient of information
  • Use appropriate communication techniques that consider social and cultural differences to clarify and respond to information received
  • Identify signs, stages and causes of conflict with individuals or groups of people
  • Define the conflict and highlight points of differences/ contention objectively, taking into consideration social and cultural differences of parties involved
  • Negotiate for mutually acceptable solutions by all parties using effective communication and negotiation skills
  • Communicate the outcome of negotiations and propose relevant recommendations with justifications to supervisor

 

Hybrid Work Environment

On completion of this unit, the participant will be able to perform the following:

  1. Interpret and analyse information received in both the physical and virtual work environments
  2. Plan response to information received taking into account the social and cultural background of recipient of information
  3. Use appropriate communication techniques that consider social and cultural differences to clarify and respond to information received from various comms channels in a digital age
  4. Identify signs, stages and causes of conflict with individuals or groups of people in a hybrid work environment
  5. Define the conflict and highlight points of differences/ contention objectively, taking into consideration social and cultural differences of parties involved
  6. Negotiate for mutually acceptable solutions by all parties using effective communication and negotiation skills
  7. Communicate outcome of negotiation and propose relevant recommendations with justifications to supervisor

 

Pre-requisites

Learners are required to:

  • Be able to speak, listen, read and write English at a proficiency level equivalent to the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 4
  • Be able to manipulate numbers at a proficiency level equivalent to ES WSQ Workplace Numeracy (WPN) Level 4

Certificate Obtained and Conferred by

Statement of Attainment (SOA) from SkillsFuture Singapore (SSG)

Mapped to ES WSQ – ES WSQ – Communicate and Relate Effectively at the Workplace at Operations Level

Additional Details

Medium of Instruction & Trainer

  • English
  • Trainer : Trainee Ratio: 1 : 24
  • Training Methodology: Written assignment and Role play

Price

  Individual Sponsored Non-SME SME
  w/o GST w GST w/o GST w GST w/o GST w GST
Original Course Fee $300.00  $321.00  $300.00  $321.00  $300.00  $321.00
Singapore Citizens & PRs aged 21 years and above $60.00 $81.00  $60.00  $81.00    
Singapore Citizens aged 40 years and above $30.00  $51.00  $30.00  $51.00    
             
Enhanced Training Support for SMEs Companies (90%) **          $30.00 $51.00

Course reference code in SkillsConnect:

  • For Training Grant application, please use the following reference code

Reference code: CRS-Q-0021103-ES

Skills Development Fund (SDF) and SkillsFuture Funding:

  • Participants must attend at least 75% of the course, complete the exam with a pass or competent results

For Company Registration:

  • Customers who are applying for funding for trainee(s), please submit Training Grant applications in SkillsConnect website before registration
  • Training Grant number is to be submitted together with the registrations
  • Online applications are not applicable for companies applying for funding with Absentee Payroll
  • Payment for the course must be using company cheque or via GIRO
  • For more information on SDF Training Grant application, please click HERE

Union Training Assistance Programme (UTAP):

Course may be applicable for UTAP funding. Please contact sales consultants for more information.

Terms and conditions apply. NTUC LearningHub reserve the right to make changes or improvements to any of the products described in this document without prior notice.

Prices are subject to other LHUB miscellaneous fees.

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