INCIDENT RESPONSE (HANDLE SECURITY INCIDENTS AND SERVICES)

INCIDENT RESPONSE (HANDLE SECURITY INCIDENTS AND SERVICES)

Funded

Course Duration

26.0 hr(s)

Mode of Assessment

  • Oral Questions
  • Role Plays
  • Written Assessments

Who Should Attend

This is a mandatory Security Training module for anyone who aspires or wants to start a career as a Security Officer.

What's In It for Me

  • Mandatory module for individuals pursuing employment in the unarmed security sector.
  • The Handle Security Incidents and Services enhanced module equips participants with the skills and knowledge to handle security incidents.
  • Focuses on effective handling of security incidents.
  • Provides competence in performing basic guard and patrol services.
  • Builds confidence in participants' abilities.

Course Overview

The Handle Security Incidents and Services enhanced course is designed to introduce aspiring Security Officers to prevalent security incidents and the requisite protocols for their safe and effective resolution or reporting to relevant stakeholders. This comprehensive program encompasses an array of crucial subjects as outlined below:

  • Operating Environment
  • Incident Response
  • Preventive Actions
  • Principles of Fire Emergencies
  • Fire Outbreak Management
  • Responding to Criminal Incidents
  • Managing Criminal Incidents
  • Dealing with Bomb Threats
  • Reporting Security Incidents

In addition to these components, the enhanced module equips learners with strategies to manage disorderly and inappropriate behavior, employing diverse de-escalation techniques for effective resolution.

Next available schedule

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Course Objectives

By the end of this course, participants will have achieved the following objectives:

  • Comprehend operational necessities during security incidents.
  • Effectively manage incidents involving suspected offenses, adhering to organizational protocols.
  • Proficiently address fire outbreaks in accordance with organizational guidelines.
  • Skillfully manage situations involving specific bomb threats, especially when the location of suspicious items is known, following organizational procedures.
  • Report security incidents promptly to the appropriate authorities.

Pre-requisites

To be eligible for this course, applicants must meet one of the following requirements:

  • Minimum secondary 2 education
  • Attain the following competency ratings from the Employability Skills:
    • Listening / Speaking: Minimum Level 4
    • Reading / Writing: Minimum Level 4
    • Numeracy: Minimum Level 4
  • You will need to own a Smartphone with internet connection and QR code scanner function (this shall be used during the POLWEL assessment)

Course Outline

Learning Unit 1: Understanding Security Incidents and Services

  • Operating Environment
  • Incident Response
  • Preventive Actions

Learning Unit 2: Respond to Security Incidents

  • Principles of Fire
  • Handle Fire Outbreak
  • Responding and Handling to Incidents involving Crime
  • Handle Bomb Threats

Learning Unit 3: Report Security Incidents

  • Reporting Security Incidents to Relevant Parties
  • Handle Disorderly and Unacceptable Behaviour

Certificate Obtained and Conferred by

Statement of Attainment (SOA) from SkillsFuture Singapore (SSG) will be issued for each module graded competent. SOA reflected as SEC-ICM-1003-1.1 Incident Response.

Additional Details

Medium of Instruction: English
Trainer to trainee ratio: 1:20
Mode of Delivery: Face to Face Physical Class

Price

Course Fee and Government Subsidies

  

Individual Sponsored 

Company Sponsored 

 

Non-SME 

SME 

Before GST 

With GST 

Before GST 

With GST 

Before GST 

With GST 

Full Course Fee
(For Foreigners and those not eligible for subsidies)

$445.00

$485.05

$445.00

$485.05

$445.00

$485.05

For Singapore Citizens aged 39 years and below
and
For all Singapore Permanent Residents
(The minimum age for individual sponsored trainees is 21 years)

$222.50

$262.55

$222.50

$262.55

$133.50

$173.55

For Singapore Citizens aged 40 years and above

$133.50

$173.55

$133.50

$173.55

$133.50

$173.55


Funding Eligibility Criteria

Individual Sponsored Trainee

Company Sponsored Trainee
  • Singapore Citizens or Singapore Permanent Residents

  • From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses

  • Trainee must achieve at least 75% attendance
  • Trainee must pass all prescribed tests / assessments, and attain 100% competency
  • NTUC LearningHub reserves the right to claw back the funded amount from trainee if he/she did not meet the eligibility criteria
  • Singapore Citizens or Singapore Permanent Residents

  • From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses

  • Trainee must achieve at least 75% attendance
  • Trainee must pass all prescribed tests / assessments, and attain 100% competency
  • NTUC LearningHub reserves the right to claw back the funded amount from the employer if trainee did not meet the eligibility criteria


Remarks

Individual Sponsored Trainee

Company Sponsored Trainee

SkillsFuture Credit: 

  • Eligible Singapore Citizens can use their SkillsFuture Credit to offset course fee payable after funding.

UTAP: 

  • This course is eligible for Union Training Assistance Programme (UTAP).
  • NTUC members can enjoy up to 50% funding (capped at $250 per year) under UTAP.

PSEA:

  • To check for Post-Secondary Education Account (PSEA) eligibility for this course, visit:
    (a)     SkillsFuture (TGS-2019504710) for Virtual Learning Class (VLC)
    (b)     SkillsFuture (TGS-2020505836) for Face-to-Face class
  • Scroll down to “Keyword Tags” to verify for PSEA eligibility. 
  • If there is “PSEA” under keyword tags, the course is eligible for PSEA.  
  • And if there is no “PSEA” under keyword tags, the course is ineligible for PSEA. 
  • Not all courses are eligible for PSEA funding.

Absentee Payroll (AP) Funding:

  • $4.50 per hour, capped at $100,000 per enterprise per calendar year.
  • AP funding will be computed based on the actual number of training hours attended by the trainee.
  • Note: Courses / Modules under Professional Conversion Programme (PCP) will not be eligible for AP funding claim.


Terms & Conditions apply. NTUC LearningHub reserves the right to make changes or improvements to any of the products described in this document without prior notice.

Prices are subject to other LHUB miscellaneous fees.

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