Course Duration
16.0 hr(s)
Who Should Attend

The job role(s)/ occupations that this unit would be relevant to may include those whose skills, knowledge and work activities undertaken are represented by the level of complexity that fits into the following description:

Nature of Skills and Knowledge:

  • Able to apply and contextualise skills and knowledge in a broad range of high level technical and professional work activities in a wide variety of context
  • Sound understanding of theoretical concepts in a field of study

Nature of Work Activities:

  • Requires significant organizational and resource management
  • Performed under minimal supervision
  • Requires a significant degree of judgment and decision-making
  • Has substantial degree of individual accountability and autonomy within broad boundaries
  • Pre-empts and/or addresses emergent and non-routine problems through well-deliberated guidelines

Course Overview

Lead workplace communication by evaluating and identifying gaps and barriers in workplace communication, developing and communicating plans to implement communication strategies and mechanisms.  Assess a negotiation situation, develop strategies for and conduct negotiation to achieve organisational goals and win-win outcomes.

Next available schedule

Course Objectives

On completion of this unit, the participant will be able to perform the following:

  • Conduct research on best practices in workplace communication, evaluate their sustainability for adoption and establish benchmarks for the organisation
  • Evaluate gaps and barriers in workplace communication based on determined benchmarks and establish communication strategies and mechanisms that meet organisational goals and objectives
  • Develop communications plan to implement communication strategies and mechanisms
  • Use communication strategies to influence organisational culture and motivate employees to commit to the organisations vision, mission and core values
  • Evaluate employees level of acceptance of organizations vision, mission and core values and take corrective actions where needed
  • Evaluate effectiveness of communication strategies and mechanisms and implementation plan
  • Establish the actual causes of conflict or dispute and plan for negotiation
  • Assess negotiation situation and develop negotiation strategies taking into consideration diversity issues
  • Conduct negotiation to achieve organisational goals and win-win outcomes by applying negotiation strategies and effective communication skills
  • Evaluate negotiation process and delegate appropriate follow-up actions in a timely manner


These are the admission requirements:

  • Be able to speak, listen, read and write English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 4
  • Be able to manipulate numbers at a proficiency level not lower than the ES WSQ Workplace Numeracy (WPN) Level 4

Certificate Obtained and Conferred by

Statement of Attainment (SOA) from SkillsFuture Singapore (SSG)

Additional Details

Medium of Instruction & Trainer

  • English
  • Trainer : Trainee Ratio: 1 : 24
  • Training Methodology: Written assignments and Role play


  Individual Sponsored Non-SME SME
  w/o GST w GST w/o GST w GST w/o GST w GST
Original Course Fee  $500.00  $535.00  $500.00  $535.00  $500.00  $535.00
Singapore Citizens & PRs aged 21 years and above  $260.00  $295.00  $260.00  $295.00    
Singapore Citizens aged 40 years and above  $50.00  $85.00  $50.00  $85.00    
Enhanced Training Support for SMEs Companies (90%) **          $50.00  $85.00

Course reference code in SkillsConnect:

  • For Training Grant application, please use the following reference code.

Reference code: CRS-Q-0020952-ES

Skills Development Fund (SDF) and SkillsFuture Funding:

  • Participants must attend at least 75% of the course, complete the exam with a pass or competent result
  • Online applications are not applicable for companies applying funding with Absentee Payroll

For Company Registration:

  • Customers who are applying funding for trainee(s), please submit Training Grant applications in SkillsConnect website before registration
  • Training Grant number is to be submitted together with the registrations
  • Payment for the course must be using company cheque or via GIRO
  • For more information on SDF Training Grant application, please click HERE

Union Training Assistance Programme (UTAP):

  • NTUC members enjoy UTAP* benefit of up to $250 each year when you sign up for courses with NTUC LearningHub

* UTAP supports 50% of the course fees paid cap at $250 per year. You must be a union member throughout the course duration and at the time of claim. You must achieve a minimum of 75% attendance for each application and have sat for all prescribed examinations. Other terms and conditions apply.

Terms and conditions apply. NTUC LearningHub reserve the right to make changes or improvements to any of the products described in this document without prior notice.

Prices are subject to other LHUB miscellaneous fees.

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