Course Duration
16.0 hr(s)
Who Should Attend

The job role(s)/ occupations that this unit would be relevant to may include those with some responsibilities for the work of others, usually related to an organisational sub-set of functions.

Course Overview

Acquire the skills to work with a team of staff in problem solving and decision making which includes anticipating and identifying potential problems, facilitating team’s effort to resolve the problem, making appropriate decisions and seeing implementation plans through.

Next available schedule

Course Objectives

On completion of this unit, the participant will be able to perform the following:

  • Identify symptom(s) that could lead to potential problem(s) at the workplace
  • Apply logical deduction to anticipate and detect problem(s) based on symptom(s) and relevant information gathered
  • Analyse relevant information and use elimination process, objective reasoning or process questioning to identify the exact problem
  • Use appropriate problem solving tools and techniques to analyse the root cause(s) of the problem(s)
  • Encouraging creativity among team members to facilitate generation of solutions to solve problem(s)
  • Use appropriate evaluative technique(s) and criteria to select a solution from shortlisted ones collectively with team members
  • Develop an implementation plan that addresses the root cause(s) of the problem(s) and consider the impact on self and team
  • Analysing feedback gathered from relevant sources to evaluate the effectiveness of the implemented solution and implementation plan
  • Formulate and execute modifications to restore and/or enhance effectiveness of implemented solution and implementation plan
  • Review the effectiveness of modifications made and analyse learning points and best practices that can be used for future reference


  • Be able to speak, listen, read and write English at a proficiency level equivalent to the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) 4
  • Be able to manipulate numbers at a proficiency level equivalent to ES WSQ Workplace Numeracy (WPN) Level 4

Certificate Obtained and Conferred by

Statement of Attainment (SOA) from SkillsFuture Singapore (SSG)

Mapped to ES WSQ – Solve Problems and Make Decisions at Supervisory Level

Additional Details

Medium of Instruction & Trainer

  • English
  • Trainer: Trainee Ratio: 1: 24
  • Training Methodology: Written assignment and Role play


  Individual Sponsored Non-SME SME
  w/o GST w GST w/o GST w GST w/o GST w GST
Original Course Fee $300.00  $321.00  $300.00  $321.00  $300.00  $321.00
Singapore Citizens & PRs aged 21 years and above $60.00 $81.00  $60.00  $81.00    
Singapore Citizens aged 40 years and above $30.00  $51.00  $30.00  $51.00    
Enhanced Training Support for SMEs Companies (90%) **          $30.00 $51.00

Course reference code in SkillsConnect:

  • For Training Grant application, please use the following reference code.

Reference code: CRS-Q-0021116-ES

Skills Development Fund (SDF) and SkillsFuture Funding:

  • Participants must attend at least 75% of the course, complete the exam with a pass or competent result

For Company Registration:

  • Customers who are applying funding for trainee(s), please submit Training Grant applications in SkillsConnect website before registration
  • Training Grant number is to be submitted together with the registrations
  • Online applications are not applicable for companies applying funding with Absentee Payroll
  • Payment for the course must be using company cheque or via GIRO
  • For more information on SDF Training Grant application, please click HERE

Union Training Assistance Programme (UTAP):

Course may be applicable for UTAP funding. Please contact sales consultants for more information.

Terms and conditions apply. NTUC LearningHub reserve the right to make changes or improvements to any of the products described in this document without prior notice.

Prices are subject to other LHUB miscellaneous fees.

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