BUSINESS COMMUNICATION SKILLS FOR PRESENTATION AND REPORTS

BUSINESS COMMUNICATION SKILLS FOR PRESENTATION AND REPORTS

Funded

Course Duration

7.0 hr(s)

Mode of Assessment

Written Assessment, Presentation

Who Should Attend

Individuals or professionals who want to identify and employ relevant communication techniques to communicate effectively and clearly across different channels in the workplace.

What's In It for Me

The course helps learners to identify and employ relevant communication techniques and channels to communicate clearly and effectively for different purposes in the workplace, thus reducing unnecessarily misunderstanding and man hour loss because of miscommunication.

Course Overview

Effective communication is a critical skill that an individual should possess. Your ability to properly explain your company’s products and services to your clients and respond to their questions can lead to sealing a deal. Communicating effectively at work is equally important especially in reducing misunderstanding and reducing man hour loss due to miscommunication.

This programme will explore the different methods -- verbal, non-verbal, active listening and with emphasis on written communication since it is a method that is used in most businesses in varied ways. There are numerous examples of how effective communication can benefit individuals and businesses in a sustainable manner. They includes a good customer-service letter creates a positive customer experience which helps boost revenue. A well-composed email provides the recipient with a clear, concise and actionable message. A creative social media announcement can help you connect with your customers, increase awareness about your brand, and increase your leads and sales.

Course Schedule

Next available schedule

Course Objectives

The course helps learners to identify and employ relevant communication techniques and channels to communicate clearly and effectively for different purposes in the workplace, thus reducing unnecessarily misunderstanding and man hour loss because of miscommunication. They would include learning how to adopt appropriate communication channels, the know how on improving communication outcomes, managing presentation and develop effective reports.

  • Appraise the use of technical and non-technical vocabulary
  • Identify appropriate communication channels for exchange of information at workplace
  • Understand how information is processed to achieve desired communication outcomes
  • Adopt emotional intelligence dimension for desired communication outcomes
  • Demonstrate active listening techniques to engage and understand audience
  • Seek clarity With effective questioning techniques
  • Articulate ideas with concise and clear language for reports

Pre-requisites

The admission requirements are:

  • Be able to speak, listen, read, and write English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 4.
  • (Only for Online Classes) Hardware & Software
    • This course will be conducted as a Virtual Live Class (VLC) via Zoom platform.
    • Participants must own a Zoom account and have a laptop or a desktop with “Zoom Client for Meetings” installed. Download from zoom.us/download.

System Requirement

Must-have:
Please ensure that your computer or laptop meets the following requirements.

  • Operating system: Windows 10 or MacOS (64 bit or above) 
  • Processor/CPU: 1.8 GHz, 2-core Intel Core i3 or higher 
  • Minimum 20 GB hard disk space 
  • Minimum 8 GB RAM 
  • Webcam (camera must be turned on for the duration of the class) 
  • Microphone 
  • Internet Connection: Wired or Wireless broadband 
  • Latest version of Zoom software to be installed on computer or laptop prior to the class. 

Good-to-have:

  • Wired internet connection
    Wired internet will provide you with stable and reliable connection.
  • Dual monitors
    Using a dual monitor setup will undoubtedly improve your training experience, enabling you to simultaneously participate in hands-on exercises and maintain engagement with your instructor. 

Not recommended:
Using tablets are not recommended due to their smaller screen size, which could cause eye strain and discomfort over the course of the program's duration.

Course Outline

LU1: Adopt Appropriate Communication Channels

  • Understand the appropriate use of Technical and non-Technical vocabulary
  • Adopt Appropriate Communication Channels for Workplace Communication Technique

LU2: Improve Communication Outcomes

  • Understand how Information is processed
  • Infuse Emotional Intelligence for Effective Communications

LU3: Manage Presentations Effectively

  • Listening Skills
  • Questioning Techniques

LU4: Develop Effective Reports

  • Develop Precise and Clear Reports

Certificate Obtained and Conferred by

  • Upon meeting the attendance and assessment(s) criteria, participants will be awarded with a digital Statement of Attainment (SOA), accredited by SkillsFuture Singapore. SOA will be reflected as Communication CCS-CMC-B002-1
  • Upon meeting the attendance and assessment(s) criteria, participants will be awarded with a digital Certificate of Completion from NTUC LearningHub.
  • External Certification

Additional Details

Medium of Instruction: English
Trainer to trainee ratio: 1:20

Mode of Delivery: <Virtual Live Class (VLC) via Zoom> or <Physical class>

Price

Course Fee and Government Subsidies

  

Individual Sponsored 

Company Sponsored 

 

Non-SME 

SME 

Before GST 

With GST 

Before GST 

With GST 

Before GST 

With GST 

Full Course Fee
(For Foreigners and those not eligible for subsidies)

$200.00

$218.00

$200.00

$218.00

$200.00

$218.00

For Singapore Citizens aged 39 years and below
and
For all Singapore Permanent Residents
(The minimum age for individual sponsored trainees is 21 years)

$100.00

$118.00

$100.00

$118.00

$60.00

$78.00

For Singapore Citizens aged 40 years and above

$60.00

$78.00

$60.00

$78.00

$60.00

$78.00

 

Funding Eligibility Criteria

Individual Sponsored Trainee

Company Sponsored Trainee

  • Singapore Citizens or Singapore Permanent Residents
  • From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses.
  • Trainee must achieve at least 75% attendance.
  • Trainee must pass all prescribed tests / assessments and attain 100% competency.
  • NTUC LearningHub reserves the right to claw back the funded amount from trainee if he/she did not meet the eligibility criteria.
  • Singapore Citizens or Singapore Permanent Residents
  • From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses.
  • Trainee must achieve at least 75% attendance.
  • Trainee must pass all prescribed tests / assessments and attain 100% competency.
  • NTUC LearningHub reserves the right to claw back the funded amount from the employer if trainee did not meet the eligibility criteria.

 

Remarks

Individual Sponsored Trainee

Company Sponsored Trainee

SkillsFuture Credit: 

  • Eligible Singapore Citizens can use their SkillsFuture Credit to offset course fee payable after funding.

UTAP: 

  • This course is eligible for Union Training Assistance Programme (UTAP).
  • NTUC members can enjoy up to 50% funding (capped at $250 per year) under UTAP.

PSEA: 

  • Eligible Singapore Citizens can use their Post-Secondary Education Account (PSEA) funds to offset course fees payable after funding. 
  • For Virtual Learning Class (VLC), check my SkillsFuture (TGS-2023018460), scroll down to “Keyword Tags” section to verify for PSEA eligibility.
  • For Face-to-Face class, check my SkillsFuture (TGS-2023018460), scroll down to “Keyword Tags” section to verify for PSEA eligibility.
  • If there is “PSEA” under keyword tags, the course is eligible for PSEA.  
  • And if there is no “PSEA” under keyword tags, the course is ineligible for PSEA. 
  • Not all courses are eligible for PSEA funding.

Absentee Payroll (AP) Funding: 

  • $4.50 per hour, capped at $100,000 per enterprise per calendar year.
  • AP funding will be computed based on the actual number of training hours attended by the trainee.
  • Note: Courses / Modules under Professional Conversion Programme (PCP) will not be eligible for AP funding claim.

 

Terms & Conditions apply. NTUC LearningHub reserves the right to make changes or improvements to any of the products described in this document without prior notice.

Prices are subject to other LHUB miscellaneous fees.

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