CONFLICT RESOLUTION MANAGEMENT (MANAGE AND RESOLVE CONFLICT IN SECURITY ENVIRONMENT)

CONFLICT RESOLUTION MANAGEMENT (MANAGE AND RESOLVE CONFLICT IN SECURITY ENVIRONMENT)

Funded

Course Duration

26.0 hr(s)

Mode of Assessment

  • To be conducted by an LHUB representative
  • Work observation
  • discussion, presentation, project work
  • throughout the entire training duration and final interview session
  • Short-answer written test questions
  • carried out in a class on a separate day after the training phase

Who Should Attend

  • Security Supervisors with Full Advance Certificate
  • Security Agency Manager
  • Security Operations Manager
  • Chief Security Officer
  • Security Executives
  • PMET individual who meet the minimum requirement pre-requisites

What's In It for Me

  • Nationally recognized diploma in security management.
  • Gain knowledge and skills to assess conflict situations confidently.
  • Be able to develop strategies to resolve conflicts and negotiate for resolution and closure.

Next available schedule

Course Objectives

This course enables security personnel to assess conflict situation, develop strategies to resolve conflict, negotiate resolution and closure.

Pre-requisites

These are the admission requirements:

  • Obtained Advanced Certificate in Security Supervision and at least a “N” level educational qualification

OR

  • At least an “O” level educational qualification with at least 2 years of working experience

OR

  • Participants with the following competency ratings from the Employability Skills are eligible:
    • Listening/Speaking Min. Level 7
    • Reading/Writing Min. Level 7
    • Numeracy Min. Level 7

AND

  • Laptop required for Project work

Course Outline

On completion of this unit, learner shall be able to:

Assess conflict situation

  • Define conflict clearly and highlight points of differences/ contention objectively
  • Distinguish between facts and interpretation
  • Assess conflict situation to determine level of threat
  • Identify common concerns and goals in conflict
  • Use effective communication techniques to ensure understanding of information received or relayed
  • Seek support or advice from appropriate person when needed

Develop strategies to resolve conflict

  • Identify types of conflict
  • Identify persons involved in conflict
  • Identify and develop appropriate strategies to resolve conflict
  • Address problem not person
  • Identify factors which might impact safety and security of persons involved and formulate and implement appropriate responses or contingency measures following organisational procedures
  • Apply appropriate techniques to maintain positive and effective interactions and minimise aggressive behaviour, taking cultural differences into account

Negotiate resolution

  • Identify and analyse styles of negotiation
  • Identify and analyse signs of agreement
  • Identify and analyse signs of disagreement
  • Assess sources of power
  • Use negotiation techniques to maintain positive interaction and divert and minimise aggressive behaviour
  • Communicate in courteous manner which reflect sensitivity to individual social and cultural differences
  • Adapt negotiation tactics to counter party’s style
  • Evaluate negotiation content to act in decisive manner

Negotiate closure

  • Negotiate for mutually acceptable solution by all parties
  • Communicate outcome of negotiation to appropriate person

Certificate Obtained and Conferred by

Statement of Attainment (SOA) from SkillsFuture Singapore (SSG) will be issued for each module graded competent. SOA reflected as SSEC-PDV-4002-1.1 Conflict Resolution Management.

Additional Details

Medium of Instruction & Trainer

  • Lecture / Group Discussion
  • Case Study / Group Discussion & Presentation
  • Project Work / Group Discussion, Presentation and Individual Submission

Trainer: Trainee Ratio is 1:15

Price

NTUC LHUB must receive payment by 31st December 2023 (8% GST applies)
[You are encouraged to make payment ahead of time]

  

Individual Sponsored 

Company Sponsored 

 

Non-SME 

SME 

Before GST 

With GST 

Before GST 

With GST 

Before GST 

With GST 

For foreigners and all others who are not eligible for subsidies in the next two categories below (Full Course Fee)

$800.00

$864.00

$800.00

$864.00

$800.00

$864.00

For Singapore Citizens & PRs:
(a) individually-sponsored trainees aged 21-39 years
(b) company-sponsored trainees aged 39 years & below

$400.00

$464.00

$400.00

$464.00

$240.00

$304.00

For Singapore Citizens aged 40 years and above

$240.00

$304.00

$240.00

$304.00

$240.00

$304.00

Payments received by NTUC LHUB from 1st January 2024 (9% GST applies)

  

Individual Sponsored 

Company Sponsored 

 

Non-SME 

SME 

Before GST 

With GST 

Before GST 

With GST 

Before GST 

With GST 

For foreigners and all others who are not eligible for subsidies in the next two categories below (Full Course Fee)

$800.00

$872.00

$800.00

$872.00

$800.00

$872.00

For Singapore Citizens & PRs:
(a) individually-sponsored trainees aged 21-39 years
(b) company-sponsored trainees aged 39 years & below

$400.00

$472.00

$400.00

$472.00

$240.00

$312.00

For Singapore Citizens aged 40 years and above

$240.00

$312.00

$240.00

$312.00

$240.00

$312.00

 

Funding Eligibility Criteria:

Individual Sponsored Trainee

Company Sponsored Trainee

  • Singapore Citizens or Singapore Permanent Residents
  • From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses

  • Trainee must achieve at least 75% attendance
  • Trainee must pass all prescribed tests / assessments, and attain 100% competency
  • NTUC LearningHub reserves the right to claw back the funded amount from trainee if he/she did not meet the eligibility criteria
  • Singapore Citizens or Singapore Permanent Residents
  • From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses

  • Trainee must achieve at least 75% attendance
  • Trainee must pass all prescribed tests / assessments, and attain 100% competency
  • NTUC LearningHub reserves the right to claw back the funded amount from the employer if trainee did not meet the eligibility criteria

 

Remarks:

 Individual Sponsored Trainee 

Company Sponsored Trainee 

SkillsFuture Credit: 

  • Eligible Singapore Citizens can use their SkillsFuture Credit to offset course fee payable after funding.

UTAP: 

  • This course is eligible for Union Training Assistance Programme (UTAP).
  • NTUC members can enjoy up to 50% funding (capped at $250 per year) under UTAP. 

PSEA: 

  • To check for Post-Secondary Education Account (PSEA) eligibility for this course, visit:
    (a) 
    SkillsFuture (TGS-2019503021) for Face-to-Face class
  • Scroll down to “Keyword Tags” to verify for PSEA eligibility. 
  • If there is “PSEA” under keyword tags, the course is eligible for PSEA.  
  • And if there is no “PSEA” under keyword tags, the course is ineligible for PSEA. 
  • Not all courses are eligible for PSEA funding.

Absentee Payroll (AP) Funding: 

  • $4.50 per hour, capped at $100,000 per enterprise per calendar year.
  • AP funding will be computed based on the actual number of training hours attended by the trainee.
  • Note: Courses / Modules under Professional Conversion Programme (PCP) will not be eligible for AP funding claim. 

Terms & Conditions apply. NTUC LearningHub reserve the right to make changes or improvements to any of the products described in this document without prior notice.

Prices are subject to other LHUB miscellaneous fees.

 

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