ICAGILE CERTIFIED PROFESSIONAL - AGILE COACHING (ICP-ACC) (SF) (SYNCHRONOUS E-LEARNING)

ICAGILE CERTIFIED PROFESSIONAL - AGILE COACHING (ICP-ACC) (SF) (SYNCHRONOUS E-LEARNING)

Funded

Course Duration

24.0 hr(s)

Mode of Assessment

Written Assessment (Short Answer Question and Case Study)

Who Should Attend

This course is designed for Agile Coaches or aspiring coaches with a passion for servant leadership and a desire to learn and practice the art of facilitation, professional coaching, mentoring and teaching in service of various Agile teams. Other relevant roles include Scrum Masters, Iteration Managers, Agile Project Managers and Leaders. Although it is not a formal prerequisite, this certification is best pursued after Agile Team Facilitation (ICP-ATF).

What's In It for Me

  • Learn and hone fundamental professional coaching and mentoring skills, empowering you to help Agile teams reach their full potential.
  • Acquire effective conflict resolution techniques to navigate challenges within Agile teams and foster a positive, productive work environment.
  • Receive an ICAgile certification, demonstrating your knowledge and proficiency in Agile coaching to potential employers and clients.
  • Expand your career opportunities by taking on more challenging Agile coaching projects, utilizing the tools and confidence gained from the course.

Course Overview

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The ICAgile certified Agile Coaching workshop is a comprehensive 3-day program designed to provide participants with a deep understanding of the mindset, roles, and responsibilities of an Agile Coach. This interactive workshop focuses on the essential skills and knowledge required to effectively coach and facilitate Agile teams.

Throughout the course, attendees will learn the differences between mentoring, facilitating, professional coaching, and teaching. They will be introduced to foundational team coaching skills, and concepts for starting and growing teams in an Agile environment, with a focus on teams and organizations as human systems.

Participation in this workshop will equip attendees with the necessary skills to create a safe, collaborative environment for healthy conflict resolution within Agile teams. A key objective of this workshop is to develop a deep understanding of the professional coaching skillset and its value in serving individuals on an Agile team. Whether you're a seasoned Agile professional or just starting out, this workshop is an excellent investment in your professional development and will provide a valuable foundation for your Agile coaching journey.

Course Schedule

Next available schedule

Course Objectives

At the end of this course, participants will be able to:

  • Gain a comprehensive understanding of the role of Agile coaching and its impact on teams.
  • Develop an understanding of Emotional Intelligence (EQ) and its importance in Agile coaching, including an exploration of how the brain reacts to stress.
  • Acquire fundamental professional coaching and mentoring skills to effectively support Agile teams.
  • Learn and practice effective conflict resolution techniques to create a safe, collaborative environment for Agile teams.
  • Master the use of powerful questions and gain practical experience in coaching conversations to continuously improve your coaching skills.
  • Develop the ability to facilitate outcome-driven coaching sessions that drive high performance in Agile teams.
  • Compare and contrast the dynamic duo of coaching and mentoring and explore the appropriate use of each in different situations.
  • Acquire the skills to choose the right role (mentor, facilitator, consultant, trainer, coach, etc.) at the appropriate moment to best serve Agile teams.

Pre-requisites

  • Prior knowledge of Agile project methodology, which can be achieved by attending IT01A19 ICAgile Certified Agile Professional
  • Well versed in Microsoft Office applications, especially Word
  • Hardware & Software
    This course will be conducted as a Virtual Live Class (VLC) via Zoom platform. Participants must own a zoom account and have a laptop or a desktop with “Zoom Client for Meetings” installed. This can be downloaded from https://zoom.us/download

System Requirement

Must Have:

Please ensure that your computer or laptop meets the following requirements.

  • Operating system: Windows 10 or MacOS (64 bit or above)
  • Processor/CPU: 1.8 GHz, 2-core Intel Core i3 or higher
  • Minimum 20 GB hard disk space.
  • Minimum 8 Gb RAM
  • Webcam (The camera must be turned on for the duration of the class)
  • Microphone
  • Internet Connection: Wired or Wireless broadband
  • Latest version of Zoom software to be installed on computer or laptop prior to the class.

Good to Have:

  • Wired internet connection
    Wired internet will provide you with stable and reliable connection.

  • Dual monitors
    Using a dual monitor setup will undoubtedly improve your training experience, enabling you to simultaneously participate in hands-on exercises and maintain engagement with your instructor.

Not Recommended:

Using tablets is not recommended due to their smaller screen size, which could cause eye strain and discomfort over the course of the program's duration.

Course Outline

Introduction to the discipline of Coaching

  • Becoming an Agile Coach
  • Agile coaching stance

The Coach as an Agile Role Model

  • Achieving essential changes in mindset
  • Coaching posture & behaviour
  • Self-awareness & self-management
  • Emotional intelligence and presence of mind

Skills of a Professional Agile Coach

  • Active listening and powerful questioning
  • Cultivating presence
  • Constructive feedback

The Coaching Arc

  • Setting up for coaching conversation
  • Creating a psychologically safe environment
  • Exploration of the subject and its solutions
  • Commitment & action plan

Conducting an effective coaching conversation

The role of an Agile Coach as a Mentor

Skills of an Agile Mentor

  • Understanding a Teams coaching cycle
  • Articulating expertise
  • Identify resistance to change

Conducting a mentoring conversation

  • Giving advice while maintaining presence
  • Providing the mentee options to choose from

The role of an Agile Coach as a Teacher

An insight into various teaching methods

Skills of an Agile Teacher

  • Act of dividing content into digestible pieces
  • Check for understanding
  • Create an environment that fosters learning

Hands-on coaching activities – Conduct a Teaching lab

Team as a system

  • Team development models
  • Team health assessments

Coaching the journey towards high-performance

  • Define, identify & target high performance
  • Awareness of various Stages of Team development
  • Reinforcement of self-awareness & self-management culture

Internal vs External Coaches 

Getting started as an Agile Coach

  • Define the coaching contract
  • Design a Coaching alliance

Activities and Role-play as a Coach based on real workplace examples to gain confidence as a Coach and to apply the learnings from the workshop

Certificate Obtained and Conferred by

  • Certificate of Completion from NTUC LearningHub

Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Completion from NTUC LearningHub.

  • External Certification Exam

After completing this course and successfully demonstrating the understanding of all learning outcomes, participants will receive the ICAgile Agile Coaching (ICP-ACC) certification which is recognized worldwide. The certification is governed and maintained by ICAgile.

Additional Details

Medium of Instruction: English 

Trainer: Trainee Ratio is 1:20

Mode of Delivery: Online Instructor-Led Training via VLC

 

Courseware: Canvas

Lab: NA

Price

NTUC LHUB must receive payment by 31st December 2023 (8% GST applies)
[You are encouraged to make payment ahead of time]

  

Individual Sponsored 

Company Sponsored 

 

Non-SME 

SME 

Before GST 

With GST 

Before GST 

With GST 

Before GST 

With GST 

For foreigners and all others who are not eligible for subsidies in the next two categories below (Full Course Fee)

$2,250.00

$2,430.00

$2,250.00

$2,430.00

$2,250.00

$2,430.00

For Singapore Citizens & PRs:
(a) individually-sponsored trainees aged 21-39 years
(b) company-sponsored trainees aged 39 years & below

$675.00

$729.00

$675.00

$729.00

$225.00

$279.00

For Singapore Citizens aged 40 years and above

$225.00

$279.00

$225.00

$279.00

$225.00

$279.00

Payments received by NTUC LHUB from 1st January 2024 (9% GST applies)

  

Individual Sponsored 

Company Sponsored 

 

Non-SME 

SME 

Before GST 

With GST 

Before GST 

With GST 

Before GST 

With GST 

For foreigners and all others who are not eligible for subsidies in the next two categories below (Full Course Fee)

$2,250.00

$2,452.50

$2,250.00

$2,452.50

$2,250.00

$2,452.50

For Singapore Citizens & PRs:
(a) individually-sponsored trainees aged 21-39 years
(b) company-sponsored trainees aged 39 years & below

$675.00

$735.75

$675.00

$735.75

$225.00

$285.75

For Singapore Citizens aged 40 years and above

$225.00

$285.75

$225.00

$285.75

$225.00

$285.75

Funding Eligibility Criteria:

Individual Sponsored Trainee

Company Sponsored Trainee

  • Singapore Citizens or Singapore Permanent Residents
  • From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses

  • Trainee must achieve at least 75% attendance
  • Trainee must pass all prescribed tests / assessments, and attain 100% competency
  • NTUC LearningHub reserves the right to claw back the funded amount from trainee if he/she did not meet the eligibility criteria
  • Singapore Citizens or Singapore Permanent Residents
  • From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses

  • Trainee must achieve at least 75% attendance
  • Trainee must pass all prescribed tests / assessments, and attain 100% competency
  • NTUC LearningHub reserves the right to claw back the funded amount from the employer if trainee did not meet the eligibility criteria

Remarks:

Individual Sponsored Trainee 

Company Sponsored Trainee 

SkillsFuture Credit: 

  • Eligible Singapore Citizens can use their SkillsFuture Credit to offset course fee payable after funding.

UTAP: 

  • This course is eligible for Union Training Assistance Programme (UTAP).
  • NTUC members can enjoy up to 50% funding (capped at $250 per year) under UTAP. 

PSEA: 

  • To check for Post-Secondary Education Account (PSEA) eligibility for this course, visit:
    (a) 
    SkillsFuture (TGS-2023018892) for Virtual Learning Class (VLC)
  • Scroll down to “Keyword Tags” to verify for PSEA eligibility. 
  • If there is “PSEA” under keyword tags, the course is eligible for PSEA.  
  • And if there is no “PSEA” under keyword tags, the course is ineligible for PSEA. 
  • Not all courses are eligible for PSEA funding.

Absentee Payroll (AP) Funding: 

  • $4.50 per hour, capped at $100,000 per enterprise per calendar year.
  • AP funding will be computed based on the actual number of training hours attended by the trainee.
  • Note: Courses / Modules under Professional Conversion Programme (PCP) will not be eligible for AP funding claim. 

Terms & Conditions apply. NTUC LearningHub reserve the right to make changes or improvements to any of the products described in this document without prior notice.

Prices are subject to other LHUB miscellaneous fees.

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