SOLVE PROBLEMS AND MAKE DECISIONS AT SUPERVISORY LEVEL (ES-ACE-302G-1) (SYNCHRONOUS E-LEARNING)

SOLVE PROBLEMS AND MAKE DECISIONS AT SUPERVISORY LEVEL (ES-ACE-302G-1) (SYNCHRONOUS E-LEARNING)

Funded
Course Duration
16.0 hr(s)
Who Should Attend

The job role(s)/ occupations that this unit would be relevant to may include those with some responsibilities for the work of others, usually related to an organisational sub-set of functions.

Course Overview

Acquire the skills to work with a team of staff in problem solving and decision making which includes anticipating and identifying potential problems, facilitating team’s effort to resolve the problem, making appropriate decisions and seeing implementation plans through.

Next available schedule

Course Objectives

On completion of this unit, the participant will be able to perform the following:

  • Identify symptom(s) that could lead to potential problem(s) at the workplace
  • Apply logical deduction to anticipate and detect problem(s) based on symptom(s) and relevant information gathered
  • Analyse relevant information and use elimination process, objective reasoning or process questioning to identify the exact problem
  • Use appropriate problem solving tools and techniques to analyse the root cause(s) of the problem(s)
  • Encouraging creativity among team members to facilitate generation of solutions to solve problem(s)
  • Use appropriate evaluative technique(s) and criteria to select a solution from shortlisted ones collectively with team members
  • Develop an implementation plan that addresses the root cause(s) of the problem(s) and consider the impact on self and team
  • Analysing feedback gathered from relevant sources to evaluate the effectiveness of the implemented solution and implementation plan
  • Formulate and execute modifications to restore and/or enhance effectiveness of implemented solution and implementation plan
  • Review the effectiveness of modifications made and analyse learning points and best practices that can be used for future reference

Pre-requisites

  • Be able to speak, listen, read and write English at a proficiency level equivalent to the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) 4
  • Be able to manipulate numbers at a proficiency level equivalent to ES WSQ Workplace Numeracy (WPN) Level 4

Certificate Obtained and Conferred by

Statement of Attainment (SOA) from SkillsFuture Singapore (SSG)

Mapped to ES WSQ – Solve Problems and Make Decisions at Supervisory Level

Additional Details

Medium of Instruction & Trainer

  • English
  • Trainer: Trainee Ratio: 1: 24
  • Training Methodology: Written assignment and Role play

 Price:

For Classes commencing until 31st Dec 2021

 

Individual Sponsored

Company Sponsored

Non-SME

SME

Before GST

With GST

Before GST

With GST

Before GST

With GST

Full Course Fee (For International Students)

 $300.00

$321.00 

 $300.00

$321.00 

 $300.00

$321.00 

For Singapore Citizens and PRs

 $60.00

$81.00 

 $60.00

$81.00 

 $30.00

$51.00

For Singapore Citizens aged 40 years and above

 $30.00

$51.00 

 $30.00

$51.00 

 $30.00

$51.00 

For Classes commencing on or after 1st Jan 2022

 

Individual Sponsored

Company Sponsored

 

Non-SME

SME

Before GST

With GST

Before GST

With GST

Before GST

With GST

For International Students (Full Course Fee)

 $300.00

$321.00 

 $300.00

$321.00 

 $300.00

$321.00 

For Singapore Citizens and PRs

 $150.00

 $171.00

 $150.00

 $171.00

 $90.00

 $111.00

For Singapore Citizens aged 40 years and above

 $90.00

 $111.00

 $90.00

 $111.00

 $90.00

 $111.00

 

 

Funding Eligibility Criteria:

Individual Sponsored Trainee

Company Sponsored Trainee

  • Singapore Citizens or Singapore Permanent Residents
  • Trainee must achieve at least 75% attendance
  • Trainee must pass all prescribed tests / assessments, and attain 100% competency
  • NTUC LearningHub reserves the right to claw back the funded amount from trainee if he/she did not meet the eligibility criteria
  • Singapore Citizens or Singapore Permanent Residents
  • Trainee must achieve at least 75% attendance
  • Trainee must pass all prescribed tests / assessments, and attain 100% competency
  • NTUC LearningHub reserves the right to claw back the funded amount from the employer if trainee did not meet the eligibility criteria

 

Remarks:

Individual Sponsored Trainee

Company Sponsored Trainee

SkillsFuture Credit:

  • Eligible Singapore Citizens can use their SkillsFuture Credit to offset course fee payable after funding

 

PSEA:

  • Eligible Singapore Citizens can use their Post-Secondary Education Account (PSEA) funds to offset course fee payable after funding

 

UTAP:

  • NTUC Members can enjoy up to 50% funding (capped at $250 per year) under Union Training Assistance Programme (UTAP)

Absentee Payroll (AP) Funding:

  • $4.50 per hour, capped at $100,000 per enterprise per calendar year
  • AP funding will be computed based on the actual number of training hours attended by the trainee
  • Note: Courses / Modules under Professional Conversion Programme (PCP) will not be eligible for AP funding claim.

 

Terms and conditions apply. NTUC LearningHub reserve the right to make changes or improvements to any of the products described in this document without prior notice.

 

Prices are subject to other LHUB miscellaneous fees.

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