RESILIENCE EMPLOYABILITY SERIES ENGAGING EFFECTIVELY WITH OTHERS AT THE WORKPLACE

RESILIENCE EMPLOYABILITY SERIES ENGAGING EFFECTIVELY WITH OTHERS AT THE WORKPLACE

Funded

Course Duration

7.0 hr(s)

Who Should Attend

All Employees

Course Overview

Having strong communication skills aids in all aspects of life from professional life to personal life. Good communication skills are essential to allow others and yourself to understand information accurately and quickly, such as when preparing a resume or attending a job interview. Succeeding in one’s career requires good interacting skills with stakeholders. It will help individual to articulate well and do one’s job effectively with the ability to discuss problem, interact and build good human relation skills. 

Course Schedule

Next available schedule

Course Objectives

Upon completion of this course, learners will be able to:

  • Identify appropriate communication channels and tools for effective engagement
  • Determine how target audience processes information
  • Convey ideas and information with clear and concise language
  • Employ verbal and non-verbal communication techniques
  • Apply EQ, Active Listening and Effective Questioning for Effective Communications

Pre-requisites

Hardware & Software
This course will be conducted as a Virtual Live Class (VLC) via Zoom platform. Participants must own a zoom account and have a laptop or a desktop with “Zoom Client for Meetings” installed. This can be downloaded from
https://zoom.us/download.

System Requirement

Must Have:

Please ensure that your computer or laptop meets the following requirements.

  • Operating system: Windows 10 or MacOS (64 bit or above)
  • Processor/CPU: 1.8 GHz, 2-core Intel Core i3 or higher >
  • Minimum 20 GB hard disk space.
  • Minimum 8 Gb RAM
  • Webcam (The camera must be turned on for the duration of the class)>
  • Microphone
  • Internet Connection: Wired or Wireless broadband
  • Latest version of Zoom software to be installed on computer or laptop prior to the class.

Good to Have:

  • Wired internet connection
    Wired internet will provide you with stable and reliable connection.
  • Dual monitors
    Using a dual monitor setup will undoubtedly improve your training experience, enabling you to simultaneously participate in hands-on exercises and maintain engagement with your instructor.

Not Recommended:

Using tablets is not recommended due to their smaller screen size, which could cause eye strain and discomfort over the course of the program's duration.

Course Outline

LU1: Plan the Story

  • Introduction to the types of communication channels and tools that they can use in different work contexts and situations

LU2: Develop the Story

  • Plan and develop the ‘story’ with the desired outcomes of communication in mind. The ‘story’ will vary based on your desired communication.

LU3: Present the Story

  • Implement Verbal and Non-Verbal Communication Techniques for Communications
  • Apply EQ, Active Listening and Effective Questioning Effective Communications

Certificate Obtained and Conferred by

  • Statement of Attainment from SkillsFuture Singapore (SSG)

Participants who have successfully demonstrated competence in all the knowledge and skills requirements in this programme will be awarded with a Statement of Attainment (SOA) by SkillsFuture Singapore (SSG):

Mapped to Critical Core Skills – Communication
CCS-CMC-B002-1

This programme is offered on a modular basis only.

Additional Details

Medium of Instruction & Trainer

English

Trainer : Trainee Ratio is 1: 20

Price

Course Fee and Government Subsidies

  

Individual Sponsored 

Company Sponsored 

 

Non-SME 

SME 

Before GST 

With GST 

Before GST 

With GST 

Before GST 

With GST 

Full Course Fee
(For Foreigners and those not eligible for subsidies)

$200.00

$218.00

$200.00

$218.00

$200.00

$218.00

For Singapore Citizens aged 39 years and below
and
For all Singapore Permanent Residents
(The minimum age for individual sponsored trainees is 21 years)

$100.00

$118.00

$100.00

$118.00

$60.00

$78.00

For Singapore Citizens aged 40 years and above

$60.00

$78.00

$60.00

$78.00

$60.00

$78.00

Funding Eligibility Criteria:

Individual Sponsored Trainee

Company Sponsored Trainee

  • Singapore Citizens or Singapore Permanent Residents
  • From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses

  • Trainee must achieve at least 75% attendance
  • Trainee must pass all prescribed tests / assessments, and attain 100% competency
  • NTUC LearningHub reserves the right to claw back the funded amount from trainee if he/she did not meet the eligibility criteria
  • Singapore Citizens or Singapore Permanent Residents
  • From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses

  • Trainee must achieve at least 75% attendance
  • Trainee must pass all prescribed tests / assessments, and attain 100% competency
  • NTUC LearningHub reserves the right to claw back the funded amount from the employer if trainee did not meet the eligibility criteria

Remarks:

Individual Sponsored Trainee

Company Sponsored Trainee

SkillsFuture Credit:

  • Eligible Singapore Citizens can use their SkillsFuture Credit to offset course fee payable after funding.

UTAP:

  • This course is eligible for Union Training Assistance Programme (UTAP).
  • NTUC members can enjoy up to 50% funding (capped at $250 per year) under UTAP.

PSEA:

  • To check for Post-Secondary Education Account (PSEA) eligibility for this course, visit:
    (a) 
    SkillsFuture (TGS-2023018457) for Face-to-Face class
  • Scroll down to “Keyword Tags” to verify for PSEA eligibility. 
  • If there is “PSEA” under keyword tags, the course is eligible for PSEA.  
  • And if there is no “PSEA” under keyword tags, the course is ineligible for PSEA. 
  • Not all courses are eligible for PSEA funding.

Absentee Payroll (AP) Funding:

  • $4.50 per hour, capped at $100,000 per enterprise per calendar year.
  • AP funding will be computed based on the actual number of training hours attended by the trainee.
  • Note: Courses / Modules under Professional Conversion Programme (PCP) will not be eligible for AP funding claim.

 

Union Training Assistance Programme (UTAP)

NTUC members enjoy UTAP* benefit of up to $250 each year when you sign up for courses with NTUC LearningHub

* UTAP supports 50% of the course fees paid cap at $250 per year. You must be a union member throughout the course duration and at the time of claim. You must achieve a minimum of 75% attendance for each application and have sat for all prescribed examinations. Other terms and conditions apply.

Terms & Conditions apply. NTUC LearningHub reserve the right to make changes or improvements to any of the products described in this document without prior notice.

Prices are subject to otherLHUB miscellaneous fees.

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