Course Duration
16.0 hr(s)
Who Should Attend

The job role(s)/ occupations that this unit would be relevant to may include those whose skills, knowledge and work activities undertaken are represented by the level of complexity that fits into the following description:

Nature of Skills and Knowledge:

  • Able to apply and contextualise skills and knowledge in a broad range of high level technical and professional work activities in a wide variety of context
  • Sound understanding of theoretical concepts in a field of study

Nature of Work Activities:

  • Requires significant organizational and resource management
  • Performed under minimal supervision
  • Requires a significant degree of judgment and decision-making
  • Has a substantial degree of individual accountability and autonomy within broad boundaries
  • Pre-empts and/or addresses emergent and non-routine problems through well-deliberated guidelines

Course Overview

Acquire the skills and knowledge to identify and examine causes of performance deficiency and their impact on systems and resources. Manage team dynamics in group discussion to identify root cause(s) and apply problem-solving tools and techniques to address performance deficiency.

Next available schedule

Course Objectives

On completion of this unit, the participant will be able to perform the following:

  • Appreciate the Classical Decision Theory Model and Behavioural Theory Model for decision making
  • Collect relevant and current information on organisational performance standards and quality control policies
  • Identify the type(s) of performance deficiency and examine the cause(s) and their impact on organisation-related aspects
  • Apply principles and techniques of group dynamics and use appropriate group facilitation techniques to identify the root cause(s) for performance deficiency
  • Generate creative ideas in a team based on three-time horizons of planning using appropriate idea generation and group facilitation techniques
  • Use appropriate problem-solving and decision-making techniques and tools to shortlist the most viable ideas based on a set of pertinent criteria and to evaluate the impact of shortlisted ideas
  • Develop an implementation plan that addresses the root cause(s) of the performance deficiency
  • Evaluate the effectiveness of the implemented solution by analysing feedback gathered from relevant sources
  • Develop a corrective action plan or any shortfall(s) identified in the implemented solution and conduct a follow-up review of modification(s) made
  • Formalise implemented solution as part of the organisations current standard operating procedure (SOP)


These are the admission requirement:

  • Be able to speak, listen, read and write English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 4
  • Be able to manipulate numbers at a proficiency level not lower than the ES WSQ Workplace Numeracy (WPN) Level 4

Certificate Obtained and Conferred by

Statement of Attainment (SOA) from SkillsFuture Singapore (SSG)

Additional Details

Medium of Instruction & Trainer

  • English
  • Trainer : Trainee Ratio: 1 : 24
  • Training Methodology: Written assignments and Role play


  Individual Sponsored Non-SME SME
  w/o GST w GST w/o GST w GST w/o GST w GST
Original Course Fee  $500.00  $535.00  $500.00  $535.00  $500.00  $535.00
Singapore Citizens & PRs aged 21 years and above  $260.00  $295.00  $260.00  $295.00    
Singapore Citizens aged 40 years and above  $50.00  $85.00  $50.00  $85.00    
Enhanced Training Support for SMEs Companies (90%) **          $50.00  $85.00

Course reference code in SkillsConnect:

  • For Training Grant application, please use the following reference code.

Reference code: CRS-Q-0021214-ES

Skills Development Fund (SDF) and SkillsFuture Funding:

  • Participants must attend at least 75% of the course, complete the exam with a pass or competent result
  • Online applications are not applicable for companies applying for funding with Absentee Payroll

For Company Registration:

  • Customers who are applying for funding for trainee(s), please submit Training Grant applications in SkillsConnect website before registration
  • Training Grant number is to be submitted together with the registrations
  • Payment for the course must be using company cheque or via GIRO
  • For more information on SDF Training Grant application, please click HERE

Union Training Assistance Programme (UTAP):

Course may be applicable for UTAP funding. Please contact sales consultants for more information.

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Prices are subject to other LHUB miscellaneous fees.

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