SOLVE PROBLEMS AND MAKE DECISIONS AT OPERATIONS LEVEL (ES-ACE-102G-1) (SYNCHRONOUS E-LEARNING)

SOLVE PROBLEMS AND MAKE DECISIONS AT OPERATIONS LEVEL (ES-ACE-102G-1) (SYNCHRONOUS E-LEARNING)

Funded
Course Duration
16.0 hr(s)
Who Should Attend

The job role(s)/ occupations that this unit would be relevant to may include those whose skills, knowledge and work activities undertaken are represented by the level of complexity that fits into the following description:

Nature of Skills and Knowledge:

  • For performing a narrow range of basic and routine work activities under a predictable work context
  • Mainly factual and procedural

Nature of Work Activities:

  • Performed under clearly specified boundaries and close supervision
  • Requires minimal judgement
  • Some accountability
  • Rely on standard operating procedures to solve problems

Course Overview

Acquire techniques in problem-solving and decision making, including root cause analysis of problem, generating and evaluating alternative solutions, making appropriate decisions, and taking responsibility for the decisions within own circle of influence.

Next available schedule

Course Objectives

On completion of this unit, the participant will be able to perform the following:

  • Identify symptom(s) of potential problem(s) at the workplace
  • Identify deviations to workplace norms and practices from symptom(s) identified
  • Use of appropriate tools and techniques to identify possible root cause(s) of problem(s)
  • Identify impact of the problem(s) on ones job responsibilities and other parties involved
  • Use creative and logical thinking to generate and select ideas to solve problem
  • Use pertinent criteria to evaluate selected ideas to choose the most desirable solution(s) to the problem(s)
  • Develop an action plan to implement the chosen solution(s)
  • Use appropriate modes to communicate chosen solution(s) and action plan to relevant parties
  • Evaluate the effectiveness of the implemented solution(s) and action plan and initiate corrective actions where necessary
  • Identify preventive measure(s) to avoid recurrence of similar problem(s) in the future

Pre-requisites

Learners are required to:

  • Be able to speak, listen, read and write English at a proficiency level equivalent to the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 4
  • Be able to manipulate numbers at a proficiency level equivalent to ES WSQ Workplace Numeracy (WPN) Level 4

Certificate Obtained and Conferred by

Statement of Attainment (SOA) from SkillsFuture Singapore (SSG)

Mapped to ES WSQ – ES WSQ – Solve Problems and Make Decisions at Operations Level

Additional Details

Medium of Instruction & Trainer

  • English
  • Trainer : Trainee Ratio: 1 : 24
  • Training Methodology: Written assignment and Role play

 Price:

For Classes commencing until 31st Dec 2021

 

Individual Sponsored

Company Sponsored

Non-SME

SME

Before GST

With GST

Before GST

With GST

Before GST

With GST

Full Course Fee (For International Students)

 $300.00

$321.00 

 $300.00

$321.00 

 $300.00

$321.00 

For Singapore Citizens and PRs

 $60.00

$81.00 

 $60.00

$81.00 

 $30.00

$51.00

For Singapore Citizens aged 40 years and above

 $30.00

$51.00 

 $30.00

$51.00 

 $30.00

$51.00 

 

For Classes commencing on or after 1st Jan 2022

 

Individual Sponsored

Company Sponsored

Non-SME

SME

Before GST

With GST

Before GST

With GST

Before GST

With GST

For International Students (Full Course Fee)

 $300.00

$321.00 

 $300.00

$321.00 

 $300.00

$321.00 

For Singapore Citizens and PRs

 $150.00

 $171.00

 $150.00

 $171.00

 $90.00

 $111.00

For Singapore Citizens aged 40 years and above

 $90.00

 $111.00

 $90.00

 $111.00

 $90.00

 $111.00

 

Funding Eligibility Criteria:

Individual Sponsored Trainee

Company Sponsored Trainee

  • Singapore Citizens or Singapore Permanent Residents
  • Trainee must achieve at least 75% attendance
  • Trainee must pass all prescribed tests / assessments, and attain 100% competency
  • NTUC LearningHub reserves the right to claw back the funded amount from trainee if he/she did not meet the eligibility criteria
  • Singapore Citizens or Singapore Permanent Residents
    • Trainee must achieve at least 75% attendance
    • Trainee must pass all prescribed tests / assessments, and attain 100% competency
  • NTUC LearningHub reserves the right to claw back the funded amount from the employer if trainee did not meet the eligibility criteria

 

Remarks:

Individual Sponsored Trainee

Company Sponsored Trainee

SkillsFuture Credit:

  • Eligible Singapore Citizens can use their SkillsFuture Credit to offset course fee payable after funding

 

PSEA:

  • Eligible Singapore Citizens can use their Post-Secondary Education Account (PSEA) funds to offset course fee payable after funding

 

UTAP:

  • NTUC Members can enjoy up to 50% funding (capped at $250 per year) under Union Training Assistance Programme (UTAP)

Absentee Payroll (AP) Funding:

  • $4.50 per hour, capped at $100,000 per enterprise per calendar year
  • AP funding will be computed based on the actual number of training hours attended by the trainee
  • Note: Courses / Modules under Professional Conversion Programme (PCP) will not be eligible for AP funding claim.

 

Terms and conditions apply. NTUC LearningHub reserve the right to make changes or improvements to any of the products described in this document without prior notice.

 

Prices are subject to other LHUB miscellaneous fees.

 

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