CLPQS: CUSTOMER MANAGEMENT (PROVIDE QUALITY SERVICES - CLPQS)
CUSTOMER MANAGEMENT (PROVIDE QUALITY SERVICES - CLPQS)
Course Duration
Mode of Assessment
On completion of this module, the participant will be equipped with the knowledge and skills required in maintaining good personal grooming and hygiene standards, proper interactions with customers and provide quality service delivery.
Who Should Attend
The WSQ cleaning aims to help workers in the cleaning industry obtain the fundamental skills and equip them with the basic knowledge of cleaning for the
Course Overview
On completion of this module, the participant will be equipped with the knowledge and skills required in maintaining good personal grooming and hygiene standards, proper interactions with customers and provide quality service delivery.
Next available schedule
Course Outline
Observe good personal grooming, proper hygiene standards and display of a positive image
- Donning of neat and clean uniform/personal attire prior to commencement of cleaning activities
- Checking of overall disposition to ensure proper grooming and hygiene standards are met prior to commencement of cleaning activities
- Courteous greeting and the prompt assistance given to customers
- Consistent maintenance of tools, equipment, and supplies on trolley and placement of trolleys
- Manning of the work area during official working hours
Maintain good interpersonal relationship and proper communication with customers
- Courteous greeting and prompt assistance is given to customers
- Display of good posture and positive body language that translates to approachability to customers
- Taking initiative in offering assistance to customers
- Attentive listening to customer requests, queries, needs and complaints
Practice good service delivery
- Donning of appropriate Personal Protective Equipment (PPE) prior to commencement of cleaning activities
- Confirming that appropriate safety measures are taken before commencement of cleaning activities
- Monitoring of time taken for work activities
- Recording of completed work activities on the job card
Certificate Obtained and Conferred by
- Statement of Attainment (SOA) from SkillsFuture Singapore (SSG)
- Certificate of Attendance from NTUC LearningHub
- Certificate of completion from NTUC LearningHub
Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Completion from NTUC LearningHub.
Additional Details
Medium of Instruction & Trainer
- Lectures / Demonstrations / AV Presentations
- Practical training and role-plays
- Oral and written questions and answers
Trainer: Trainee Ratio is 1: 20
Price
Course Fee and Government Subsidies |
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Individual Sponsored |
Company Sponsored |
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Non-SME |
SME |
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Before GST |
After GST |
Before GST |
After GST |
Before GST |
After GST |
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Full Course Fee |
$288.00 |
$313.92 |
$288.00 |
$313.92 |
$288.00 |
$313.92 |
For Singapore Citizens aged 39 years and below |
$144.00 |
$169.92 |
$144.00 |
$169.92 |
$86.40 |
$112.32 |
For Singapore Citizens aged 40 years and above |
$86.40 |
$112.32 |
$86.40 |
$112.32 |
$86.40 |
$112.32 |
Funding Eligibility Criteria:
Individual Sponsored Trainee |
Company Sponsored Trainee |
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Remarks:
Individual Sponsored Trainee |
Company Sponsored Trainee |
SkillsFuture Credit:
UTAP:
PSEA:
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Absentee Payroll (AP) Funding:
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Terms & Conditions apply. NTUC LearningHub reserve the right to make changes or improvements to any of the products described in this document without prior notice.
Prices are subject to other LHUB miscellaneous fees.
Batch ID | Course Period | Course Title | Funding Available |
Duration (Hours) |
Session (Hours) |
Venue | Available Seats |
Online Payment |
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