Andy Gan

Modified 6 Days ago.

CUSTOMER MANAGEMENT (PROVIDE QUALITY SERVICES - CLPQS)

Funded

Course Duration

16.0 hr(s)

Mode of Assessment

On completion of this module, the participant will be equipped with the knowledge and skills required in maintaining good personal grooming and hygiene standards, proper interactions with customers and provide quality service delivery.

Who Should Attend

The WSQ cleaning aims to help workers in the cleaning industry obtain the fundamental skills and equip them with the basic knowledge of cleaning for the

Course Overview

Next available schedule

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Course Outline

Observe good personal grooming, proper hygiene standards and display of a positive image

Donning of neat and clean uniform/personal attire prior to commencement of cleaning activities
Checking of overall disposition to ensure proper grooming and hygiene standards are met prior to commencement of cleaning activities
Courteous greeting and the prompt assistance given to customers
Consistent maintenance of tools, equipment, and supplies on trolley and placement of trolleys
Manning of the work area during official working hours

Maintain good interpersonal relationship and proper communication with customers

Courteous greeting and prompt assistance is given to customers
Display of good posture and positive body language that translates to approachability to customers
Taking initiative in offering assistance to customers
Attentive listening to customer requests, queries, needs and complaints

Practice good service delivery

Donning of appropriate Personal Protective Equipment (PPE) prior to commencement of cleaning activities
Confirming that appropriate safety measures are taken before commencement of cleaning activities
Monitoring of time taken for work activities
Recording of completed work activities on the job card

Certificate Obtained and Conferred by

Statement of Attainment (SOA) from SkillsFuture Singapore (SSG)
Certificate of Attendance from NTUC LearningHub

Certificate of completion from NTUC LearningHub

Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Completion from NTUC LearningHub.

Additional Details

Medium of Instruction & Trainer

Lectures / Demonstrations / AV Presentations
Practical training and role-plays
Oral and written questions and answers

Trainer: Trainee Ratio is 1: 20

Price

Course Fee and Government Subsidies
	Individual Sponsored		Company Sponsored
	Individual Sponsored		Non-SME		SME
	Before GST	After GST	Before GST	After GST	Before GST	After GST
Full Course Fee (For Foreigners and those not eligible for subsidies)	$288.00	$313.92	$288.00	$313.92	$288.00	$313.92
For Singapore Citizens aged 39 years and below and For all Singapore Permanent Residents (The minimum age for individual sponsored trainees is 21 years)	$144.00	$169.92	$144.00	$169.92	$86.40	$112.32
For Singapore Citizens aged 40 years and above	$86.40	$112.32	$86.40	$112.32	$86.40	$112.32

Funding Eligibility Criteria:

Individual Sponsored Trainee

Company Sponsored Trainee

Singapore Citizens or Singapore Permanent Residents
From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses
Trainee must pass all prescribed tests / assessments, and attain 100% competency
NTUC LearningHub reserves the right to claw back the funded amount from trainee if he/she did not meet the eligibility criteria

Singapore Citizens or Singapore Permanent Residents
From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses
Trainee must pass all prescribed tests / assessments, and attain 100% competency
NTUC LearningHub reserves the right to claw back the funded amount from the employer if trainee did not meet the eligibility criteria

Remarks:

Individual Sponsored Trainee

Company Sponsored Trainee

SkillsFuture Credit:

Eligible Singapore Citizens can use their SkillsFuture Credit to offset course fee payable after funding.

UTAP:

This course is eligible for Union Training Assistance Programme (UTAP).
NTUC members can enjoy up to 50% funding (capped at $250 per year) under UTAP.

PSEA:

To check for Post-Secondary Education Account (PSEA) eligibility for this course, visit:
(a) SkillsFuture (TGS-2018501051) for Face-to-Face class
Scroll down to “Keyword Tags” to verify for PSEA eligibility.
If there is “PSEA” under keyword tags, the course is eligible for PSEA.
And if there is no “PSEA” under keyword tags, the course is ineligible for PSEA.
Not all courses are eligible for PSEA funding.

Absentee Payroll (AP) Funding:

$4.50 per hour, capped at $100,000 per enterprise per calendar year.
AP funding will be computed based on the actual number of training hours attended by the trainee.
Note: Courses / Modules under Professional Conversion Programme (PCP) will not be eligible for AP funding claim.

Terms & Conditions apply. NTUC LearningHub reserve the right to make changes or improvements to any of the products described in this document without prior notice.

Prices are subject to other LHUB miscellaneous fees.

Course Code

CLPQS

Course Overview
Course Outline
Certificate Obtained and Conferred by
Additional Details

Before Funding 288

Please contact us through our enquiry form if there are no schedules available.

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CLPQS: CUSTOMER MANAGEMENT (PROVIDE QUALITY SERVICES - CLPQS)

CUSTOMER MANAGEMENT (PROVIDE QUALITY SERVICES - CLPQS)

Course Duration

Mode of Assessment

Who Should Attend

Course Overview

Course Outline

Certificate Obtained and Conferred by

Additional Details

What Others Also Enrolled In

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