DESIGN THINKING PRACTICE L4 (SF): LEADING DESIGN THINKING

DESIGN THINKING PRACTICE L4 (SF): LEADING DESIGN THINKING

Funded

Course Duration

16.0 hr(s)

Mode of Assessment

  • Project Assignment
  • Written Assessment

Who Should Attend

  • Frontline service staff (i.e., customer service representatives, human resources executives, product and service developers, service crew, research team supervisors) from various industry sectors and backend support personnel facilitating daily operations.
  • Team leaders and Managers who are seeking to integrate design thinking mindset into their business processes and culture.
  • Managers who want to strengthen their ability to lead innovation and enhance their organisation’s innovation capability.
  • Executives who would like to explore new problem-solving approaches to innovation

Course Overview

Design Thinking integrates the needs of people, the possibilities of technology, and the requirements for business success. It focuses on taking action to quickly build, test and refine ideas for digital transformation.

This program focuses on helping participants to facilitate and guide stakeholders to apply design thinking methodologies in an increasingly digital world. It addresses the obstacles and hindrances to implementing design thinking for the organisation and explore the potential of Design Thinking in collaboration with other tools and methodologies.

**Please take note: “Design Thinking Practice L4 (SF): Leading Design Thinking ” and “Design Thinking for Innovation (SF)” have similar content which is meant for different target audiences. To find out which course is more suitable for you, please speak with our course consultant for more details.

Course Schedule

Next available schedule

See All Schedules

Course Objectives

  1. Communicate to team members the principles and concepts of innovation, creativity, and design thinking processes
  2. Engage stakeholders to apply design thinking as strategies for creativity and innovation
  3. Develop a design brief from the organisation’s strategies and values
  4. Guide participants to use design thinking processes and methodologies
  5. Create metrics and criteria to measure outcomes of prototypes
  6. Promote the implementation of design thinking for the organisation
  7. Explain the concept of innovation management.

Pre-requisites

    • This workshop is suitable for frontline, supervisory and managerial staff who are interested to learn how Design Thinking is relevant for Industry 4.0 and applied to Digital Transformation.

Course Outline

LU 1: Design Thinking Concept

  • Understand the concept of design thinking
  • The 6 Stages in the design thinking process
  • The growing importance of design thinking
  • Mindset when embarking on Design Thinking

LU 2: Understanding of Needs with Empathy

  • Define empathy
  • Observation techniques
  • Apply empathy in Design Thinking
  • Conducting an empathetic research
  • Outcomes of Empathetic research

LU 3: The Design Challenge

  • Gain in-depth insights using 5W +1H
  • Capturing needs and defining point of view
  • Create a good problem statement
  • Exploring complementary tools to analyse insights and make sense of data

LU 4: Ideating for Solutions

  • Metrics for Successful Design Thinking
  • Process Ideation for Solutions – Structure and Select Ideas
  • Screening and prioritizing Ideas

LU 5: Iterative Prototyping

  • Execution of Design Concepts Through Prototypes
  • Principles of A Prototype
  • Prototyping methodologies
  • Questions to ask for Prototype User Test

LU 6: Validation Tests

  • Test preparation
  • Conducting the test
  • Document the results
  • Infer learnings for the data collected

LU 7: Design Thinking Focused Organization

  • Strategic Thinking (foresight); the Foresight Framework
  • Systems Thinking
  • Business Model Thinking; the Business Model Canvas
  • Design Thinking in the digital paradigm
  • Design Thinking and next-level experience
  • Design Thinking and data analytics

LU 8: Summary and Review

  • Successful Design Thinking

Certificate Obtained and Conferred by

Participants who have successfully demonstrated competence in all the knowledge and skills requirements in this programme will be awarded with a Statement of Attainment (SOA) by SkillsFuture Singapore (SSG). This programme is offered on a modular basis only.

Mapped to Design Thinking Practice (SF) DSN-ACE-4014-1.1

Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Completion from NTUC LearningHub.

Additional Details

  • Medium of Instruction & Trainer
    • Trainer: Trainee Ratio is 1:20
    • Learning Methodology: Practical Hands-On Challenge-Based Learning
  • Additional Note
    • Activity templates
    • Exercises and activities

 Price:

Course Fee and Government Subsidies

  

Individual Sponsored 

Company Sponsored 

 

Non-SME 

SME 

Before GST 

After GST 

Before GST 

After GST 

Before GST 

After GST 

Full Course Fee
(For Foreigners and those not eligible for subsidies)

$624.00

$680.16

$624.00

$680.16

$624.00

$680.16

For Singapore Citizens aged 39 years and below
and
For all Singapore Permanent Residents
(The minimum age for individual sponsored trainees is 21 years)

$312.00

$368.16

$312.00

$368.16

$187.20

$243.36

For Singapore Citizens aged 40 years and above

$187.20

$243.36

$187.20

$243.36

$187.20

$243.36

Funding Eligibility Criteria:

Individual Sponsored Trainee

Company Sponsored Trainee
  • Singapore Citizens or Singapore Permanent Residents

  • From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses

  • Trainee must pass all prescribed tests / assessments, and attain 100% competency
  • NTUC LearningHub reserves the right to claw back the funded amount from trainee if he/she did not meet the eligibility criteria
  • Singapore Citizens or Singapore Permanent Residents

  • From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses

  • Trainee must pass all prescribed tests / assessments, and attain 100% competency
  • NTUC LearningHub reserves the right to claw back the funded amount from the employer if trainee did not meet the eligibility criteria

 

Remarks:

Individual Sponsored Trainee 

Company Sponsored Trainee 

SkillsFuture Credit: 

  • Eligible Singapore Citizens can use their SkillsFuture Credit to offset course fee payable after funding.

UTAP: 

  • This course is eligible for Union Training Assistance Programme (UTAP).
  • NTUC members can enjoy up to 50% funding (capped at $250 per year) under UTAP.

PSEA: 

  • To check for Post-Secondary Education Account (PSEA) eligibility for this course, visit:
    (a)     SkillsFuture (TGS-2021004893) for Face-to-Face class
  • Scroll down to “Keyword Tags” to verify for PSEA eligibility. 
  • If there is “PSEA” under keyword tags, the course is eligible for PSEA.  
  • And if there is no “PSEA” under keyword tags, the course is ineligible for PSEA. 
  • Not all courses are eligible for PSEA funding.

Absentee Payroll (AP) Funding: 

  • $4.50 per hour, capped at $100,000 per enterprise per calendar year.
  • AP funding will be computed based on the actual number of training hours attended by the trainee.
  • Note: Courses / Modules under Professional Conversion Programme (PCP) will not be eligible for AP funding claim. 

Terms & Conditions apply. NTUC LearningHub reserve the right to make changes or improvements to any of the products described in this document without prior notice.

Prices are subject to other LHUB miscellaneous fees.

What Others Also Enrolled In

Funded

DESIGN THINKING FOR SOCIAL MEDIA

View detail
Before Funding $624.00
View detail
Funded

DESIGN THINKING PRACTICE L4 (SF): LEADING DESIGN THINKING

View detail
Before Funding $624.00
View detail
Funded

TIKTOK 101

View detail
Before Funding $100.00
View detail
Funded

DESIGN THINKING FUNDAMENTALS

View detail
Before Funding $624.00
View detail