LDC: LEADER'S DIFFICULT CONVERSATIONS
LEADER'S DIFFICULT CONVERSATIONS
Course Duration
Course Overview
We tend to judge other people by their behavior, and ourselves by our intentions.
Are you putting off having difficult conversations? Do you get frustrated from difficult talks with people?
This one-day workshop will help you have a productive dialogue on sensitive topics.
Next available schedule
Course Objectives
At the end of the course, participants will be able to:
- Understand the Ten Commandments of Confrontation
- How to plan a difficult conversation using a worksheet
- Intention vs Impact effective listening
- How to acknowledge feelings and emotions
Course Outline
1. The Ten Commandments of Confrontation
Too often difficult conversations are delayed – halting efficiency and sowing mistrust within the team. When confrontation is necessary, it is important that it is done with care. Consider these ten commandments for confrontation:
- Thou shalt confront others in private
- Thou shalt confront as soon as possible and not look for a better time
- Thou shalt stick to the issue at hand
- Thou shalt make thy point and not repeat it
- Thou shalt deal only with actions that can be changed
- Thou shalt avoid sarcasm (especially in an email or text)
- Thou shalt avoid words like always and ever because they are rarely
accurate - Thou shalt ask questions and offer suggestions
- Thou shalt not apologise for the confrontation
- Thou shalt remember to highlight the persons positive contributions
2. How to plan a difficult conversation using a worksheet
When planning for a difficult conversation, it is important to remember that conversations are happening on two levels: Spoken and Unspoken. In preparation for a difficult conversation, it is helpful to walk through the process of clarifying the
following:
- Identify the Issue: The SPOKEN
- Contributions, Impact, and Intentions
- Check, Perceptions, and Feelings: The UNSPOKEN
3. Intention vs Impact Effective Listening
John Maxwell says, we tend to judge others by their
behaviors, and ourselves by our intentions. It is essential that as listeners,
we consider the intention of someone’s words as well as the impact those words
have on us. During the workshop we will practice listening both with intention
and impact in mind.
4. How to acknowledge feelings and emotions
Acknowledging the feelings of those you are confronting with a difficult conversation is vital. When that is remembered, perceptions and feelings might be unspoken but should be addressed.
Here is how this will be achieved:
- Accept that feelings and emotions are normal and natural
- Realise that unexpected emotions will leak or burst into difficult conversations
- Recognise that our feelings are formed in response to our perceptions
- To change the way you feel, change the way you think
- Acknowledge that a judgment is not a feeling
- Express your feelings without judging, attributing, or blaming. Start by saying, I
feel… - Acknowledge that both parties might have strong feelings
During this half-day workshop, we will focus on learning and applying critical skills
to address the difficult conversations that your team needs to have. Good
leaders know the importance of confronting and engaging in necessary
conversations so that employees and peers are empowered to move forward.
This day workshop will help you have a productive dialog on sensitive topics.
Certificate Obtained and Conferred by
Participants will be awarded with a Certificate of Attendance by The John Maxwell Company.
Additional Details
Price
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Course Fee |
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Individual Sponsored Trainee |
Company Sponsored Trainee |
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before GST |
with GST |
before GST |
with GST |
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Full Course Fee |
$500.00 |
$545.00 |
$500.00 |
$545.00 |
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Individual Sponsored Trainee |
Company Sponsored Trainee |
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UTAP:
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Nil |
Terms & Conditions apply. NTUC LearningHub reserve the right to make changes or improvements to any of the products described in this document without prior notice.
Prices are subject to other LHUB miscellaneous fees.
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