FACILITATE EFFECTIVE COMMUNICATION AND ENGAGEMENT AT THE WORKPLACE (ES-IP-301G-1) (SYNCHRONOUS E-LEARNING)

FACILITATE EFFECTIVE COMMUNICATION AND ENGAGEMENT AT THE WORKPLACE (ES-IP-301G-1) (SYNCHRONOUS E-LEARNING)

Funded

Course Duration

16.0 hr(s)

Mode of Assessment

Written Question, Role Play

Who Should Attend

The job role(s)/ occupations that this module would be relevant to, may include all occupational roles in all industries, although the primary target audience would be those with some responsibilities for the work of others, usually related to an organisational sub-set of functions.

Course Overview

Effective communication with stakeholders can anticipate challenges and build alignments to the new changes in strategy. it is important to collaborate with stakeholders to draw up effective communication strategies and channels. Aligning goals and values across the organization to achieve greater success reduces duplication of tasks thereby increasing productivity.
Understanding the different communication styles helps supervisors to be inclusive and foster relationship and minimise misunderstandings.

Course Schedule

Next available schedule

See All Schedules

Course Objectives

Upon completing this course, participants will be able to:

  • Collaborate with stakeholders
  • Consider legal and ethical issues
  • Develop communication plans
  • Display communication techniques and behaviours
  • Identify underlying issues in a team
  • Develop plan to implement organisational strategic priorities and direction
  • Apply emotional intelligence on self
  • Maintain self-development

Pre-requisites

The admission requirements are:

  • No prior experience or knowledge required
  • Min 18 years old
  • Primary school level onwards
  • Be able to speak, listen, read and write English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 4

Course Outline

Learning Unit 1: Develop Organisational Process to Communicate Improvement Strategies

  • Collaborate with stakeholders
  • Consider legal and ethical issues
  • Develop communications
  • Display communication techniques and behaviours

Learning Unit 2: Support Implementation of Improvement Strategies

  • Identify underlying issues
  • Develop plan to implement organisational strategic priorities and directions

Learning Unit 3: Develop Self and Team to Support Improvement Strategies

  • Apply emotional intelligence on self
  • Maintain self-development

Certificate Obtained and Conferred by

Upon meeting the attendance and assessment(s) criteria, participants will be awarded with a digital Statement of Attainment (SOA), accredited by SkillsFuture Singapore. SOA will be reflected as [code name i.e., FSS-PDV-4002-1.1 Effectiveness Management L4].

Additional Details

Medium of Instruction: English
Trainer to trainee ratio: 1:20
Mode of Delivery: <Physical class>

Price

Course Fee and Government Subsidies

  

Individual Sponsored 

Company Sponsored 

 

Non-SME 

SME 

Before GST 

With GST 

Before GST 

With GST 

Before GST 

With GST 

Full Course Fee
(For Foreigners and those not eligible for subsidies)

$300.00

$327.00

$300.00

$327.00

$300.00

$327.00

For Singapore Citizens aged 39 years and below
and
For all Singapore Permanent Residents
(The minimum age for individual sponsored trainees is 21 years)

$150.00

$177.00

$150.00

$177.00

$90.00

$117.00

For Singapore Citizens aged 40 years and above

$90.00

$117.00

$90.00

$117.00

$90.00

$117.00

 

Funding Eligibility Criteria

Individual Sponsored Trainee

Company Sponsored Trainee
  • Singapore Citizens or Singapore Permanent Residents
  • From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses.
  • Trainee must achieve at least 75% attendance.
  • Trainee must pass all prescribed tests / assessments and attain 100% competency.
  • NTUC LearningHub reserves the right to claw back the funded amount from trainee if he/she did not meet the eligibility criteria.
  • Singapore Citizens or Singapore Permanent Residents
  • From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses.​
  • Trainee must achieve at least 75% attendance.
  • Trainee must pass all prescribed tests / assessments and attain 100% competency.
  • NTUC LearningHub reserves the right to claw back the funded amount from the employer if trainee did not meet the eligibility criteria.

 

Remarks

Individual Sponsored Trainee

Company Sponsored Trainee

SkillsFuture Credit: 

  • Eligible Singapore Citizens can use their SkillsFuture Credit to offset course fee payable after funding.

UTAP: 

  • This course is eligible for Union Training Assistance Programme (UTAP).
  • NTUC members can enjoy up to 50% funding (capped at $250 per year) under UTAP.

PSEA: 

  • To check for Post-Secondary Education Account (PSEA) eligibility for this course, visit:​
    SkillsFuture (TGS-2020505654) for Face-to-Face class​
  • Scroll down to “Keyword Tags” to verify for PSEA eligibility.
  • If there is “PSEA” under keyword tags, the course is eligible for PSEA.  
  • And if there is no “PSEA” under keyword tags, the course is ineligible for PSEA. 
  • Not all courses are eligible for PSEA funding.

Absentee Payroll (AP) Funding: 

  • $4.50 per hour, capped at $100,000 per enterprise per calendar year.
  • AP funding will be computed based on the actual number of training hours attended by the trainee.
  • Note: Courses / Modules under Professional Conversion Programme (PCP) will not be eligible for AP funding claim.

 

Terms & Conditions apply. NTUC LearningHub reserves the right to make changes or improvements to any of the products described in this document without prior notice.

Prices are subject to other LHUB miscellaneous fees.

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