Enhanced Training Support Package For Tourism, Food Services And Retail

Line leaders are critical enablers of business strategy. The specially-curated Essentials Suite for Hospitality Line Leaders offers hotels a holistic programme to develop line managers and supervisors’ functional competencies to chart new ways of work, deploy different groups of workforce and leverage digital technology and more. Line managers and supervisors will also gain the expertise and confidence to lead work teams through Change.

About the Essentials Suite: The Essentials Suite is an industry initiative aligned to the broader Hotel Job Redesign (JR) efforts and sets out to help hotels build internal workforce capabilities to launch successful and sustainable transformation and Job Redesign projects.

Programme Outcomes

Module 1: SkillsFuture Digital Workplace for Hospitality Line Leaders – 2 Days

Prepare line managers and supervisors for the future economy. Discover the digital trends and emerging technologies in the hospitality industry. Develop self-confide nce to build resilience to adapt and be attuned to a technology-rich environment.

Workshop Covers:	Dates:
Future of hospitality work environment Appreciation of productivity tool i.e. RPA, AI Analytics i.e. mechanics behind TripAdvisor Cybersecurity How to plan work rosters to comply with laws and optimise manpower Self-initiated learning
	Find Out More: http://bit.ly/sfdw-hospitality

Module 2: Shifting Roles of Leaders – 2 Days

Be equipped with the 11 essential changes that every leader must embrace to move forward in this disruptive world today. Learn to “shift” and acquire the ability to make leadership change that will impact your organisation and personal growth.

Workshop Covers
Why every leader need to shift From pleasing people to challenging people From directing to connecting

Module 3: Managing Change for Hospitality – 1 Day

As managers, learn how to lead teams in navigating through change and uncertainty. Learn practical steps for getting commitment, implementation and managing change to ensure success and sustainability.

Workshop Covers

How to build foundation for successful change for hospitality
People-centric change management and communication strategies
Harness sustainable change implementation

Module 4: Job Redesign Project Planning and Implementation – 1.5 Days

(i) Job Redesign (JR) Workshop with Hotel JR Toolkit (Part 1) – 1 day

The focus of this workshop is to develop the understanding of the principles and practice of job analysis and job design. Participants will learn how to integrate the modern approach of project management and operationalise the Job Redesign using the JR toolkit.

Discover how adopting Agile and Scrum can help line leaders to prioritise work tasks, and more importantly, manage stakeholders and project implementation to deliver effective outcomes.

Workshop Covers:	Dates:
Appreciation and application of JR Toolkit Operationalisation of Job Redesign – from conceptualisation to implementation to tracking of outcomes.

(ii) Job Redesign Project Consultation (Part 2) – 0.5 Day

The group consultation aims to reiterate the strategic alignment of the projects to ensure that the outcomes are achieved. Participants may seek guidance and recommendations from the consultant to address challenges faced during the implementation stage.

Dates:

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