WSQRCC: COURAGEOUS CONVERSATIONS
COURAGEOUS CONVERSATIONS
Course Duration
Mode of Assessment
Participants would be assessed through in-course assessment exercises conducted during the programme.
Who Should Attend
Managers, supervisors, team leads who wants to build effective teams through engagement and connection.
Course Overview
“Courageous Conversations is a programme that attends to current and pressing needs of managers to rethink their roles and responsibilities to build inclusivity and be more effective in times of uncertainty and change.
Managers, team leads, business owners and supervisors need to conduct difficult conversations with their team members. Although difficult conversations cannot be avoided, they can be successfully managed to achieve positive outcomes. This requires specialised knowledge and skills to effectively negotiate communication obstacles. The goal of this course is to empower professionals to resolve difficult relational issues, ask the right questions and facilitate the uncomfortable but necessary conversations to reach a healthy resolution and achieve breakthrough for the organisation.
Using the Cynefin framework as a tool, managers can make sense of different operational and strategic realities and the dynamics between relationships and results. This helps managers achieve greater clarity to courageously engage staff in conversations for greater inclusivity, collaboration, alignment, and improved trust levels in the organisation.
Course Schedule
Next available schedule
Course Objectives
- Use a sense-making tool to make better decisions
- Employ a variety of principles to better connect and engage with the team
- Adopt a variety of communication tools to communicate with greater clarity
- Improve personal resilience as a leader
Pre-requisites
- Participants should be able to speak, listen and read English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 7.
- Hardware & Software
This course will be conducted as a Virtual Live Class (VLC) via Zoom platform. Participants must own a zoom account and have a laptop or a desktop with “Zoom Client for Meetings” installed. This can be downloaded from https://zoom.us/download.
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System Requirement |
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Must Have: Please ensure that your computer or laptop meets the following requirements.
Good to Have:
Not Recommended: |
Course Outline
Learn the 4Cs of communication to address the critical role of a manager in balancing team performance and people engagement.
- Courage to Clarify
- Apply problem solving strategies
- Making sense of challenges
- Courage to Connect
- 5 levels of communication
- 4 skills to establish deeper conversations
- Courage to Communicate
- Behavioural impact of a leader
- 3-phase communication guide
- Courage to Care
- Cognitive workload and building resilience
- Understanding the performance cycle
Certificate Obtained and Conferred by
Participants who have successfully demonstrated competence in all the knowledge and skills requirements in this programme will be awarded with a Statement of Attainment (SOA) by SkillsFuture Singapore (SSG). This programme is offered on a modular basis only.
Mapped to Personal Effectiveness Level 4.
Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Completion from NTUC LearningHub.
Additional Details
Trainer: Trainee Ratio is 1:20
Learning Methodology: Scenario based learning, group activities and case studies
Price:
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Course Fee and Government Subsidies |
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Individual Sponsored |
Company Sponsored |
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Non-SME |
SME |
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Before GST |
After GST |
Before GST |
After GST |
Before GST |
After GST |
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Full Course Fee |
$720.00 |
$784.80 |
$720.00 |
$784.80 |
$720.00 |
$784.80 |
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For Singapore Citizens aged 39 years and below |
$360.00 |
$424.80 |
$360.00 |
$424.80 |
$216.00 |
$280.80 |
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For Singapore Citizens aged 40 years and above |
$216.00 |
$280.80 |
$216.00 |
$280.80 |
$216.00 |
$280.80 |
Funding Eligibility Criteria:
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Individual Sponsored Trainee |
Company Sponsored Trainee |
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Remarks:
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Individual Sponsored Trainee |
Company Sponsored Trainee |
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SkillsFuture Credit:
UTAP:
PSEA:
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Absentee Payroll (AP) Funding:
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Union Training Assistance Programme (UTAP)
NTUC members enjoy UTAP* benefit of up to $250 each year when you sign up for courses with NTUC LearningHub
* UTAP supports 50% of the course fees paid cap at $250 per year. You must be a union member throughout the course duration and at the time of claim. You must achieve a minimum of 75% attendance for each application and have sat for all prescribed examinations. Other terms and conditions apply.
Terms & Conditions apply. NTUC LearningHub reserve the right to make changes or improvements to any of the products described in this document without prior notice.
Prices are subject to other LHUB miscellaneous fees.
For more information, please contact us at +65 6336 LHUB (5482) or email [email protected]g
| Batch ID | Course Period | Course Title | Funding Available |
Duration (Hours) |
Session (Hours) |
Venue | Available Seats |
Online Payment |
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