Mr Jeremy Ong is the Chief Executive Officer at NTUC LearningHub from 5 November 2021. Mr Ong has over 30 years of working experience with a deep appreciation in technology, operations, and innovation. Most recently, he was the Chief Customer & Operations Officer at AXA Singapore from October 2019. In AXA, he spearheaded a company-wide initiative to simplify and innovate business processes and systems to strengthen customer propositions.
Prior to joining AXA Singapore, Mr Ong was a Senior Vice President in NTUC Enterprise Group CEO’s office from August 2018 to September 2019, focusing on group level transformation, ecosystem development, mergers & acquisitions, and strategic partnerships. His career with the NTUC group started in NTUC Income from January 2014, where he was the Chief Technology Officer & Head of Customer Operations. He had also served on the Board of NTUC Link, the group’s loyalty business, from 2016 to 2018. In AXA and NTUC Income, Mr Ong had implemented information technology (IT) strategy to drive digital transformation of insurance business, developed IT Architecture roadmap to modernise core legacy systems using cloud solutions, established DevOps & Security Operations Centre, adopted Data Analytics, Robotics and Artificial Intelligence to support strategic projects. Beyond his experience and insights in technology, Mr Ong is also savvy in business management, having led large cross functional teams with diverse skill sets in customer experience, product development, branding, and marketing, to harmonise business functions and operations.
Prior to joining the NTUC group, Mr Ong held senior executive roles in various technology firms including BCS Information Systems, NCS Group and Singapore Computer Systems Ltd. In these roles, he delivered the nation-wide FAST payment system that enables PayNow. He also managed large IT outsourcing projects for global and regional banks, including the Citibank Asia IT Outsourcing in transaction banking services.
Mr Ong started his career in the civil service, and he held several management positions including Chief Information Officer in the Ministry of the Environment and Chief Engineer in the National Environment Agency. He left the Ministry after 14 years of dedicated service.
Mr Ong is currently a member of the National University of Singapore (NUS) Master of Science Business Analytics Programme Advisory Board. He also served as a member of the judging panel for the Excellence in Public Service Awards from 2015 to 2016, and a member of TechSkills Accelerator Committee of the SkillsFuture Singapore programme from 2015 to 2018.
Mr Ong holds a Bachelor of Engineering degree in Electrical Engineering from NUS, and he is a graduate of the inaugural Asian Financial Leaders Programme from Singapore Management University (SMU), International Institute for Management Development (IMD) Business School, The Wharton School at University of Pennsylvania, and Tsinghua University.