Blogs

Featured

The LHUB Conversations - The Buzz Surrounding Cybersecurity

Cybersecurity is a critical component of business strategy for organisations of all sizes and across sectors due to the rise of the digital economy where organisations embark on digital transformation and intensify their efforts in building a robust digital infrastructure...

Responsive Image

Stories

Discover how learning has transformed the lives of others, and be inspired to embark on your very own learning journey.

Stories 01 Jun 2023

Upskilling for a New Career Post-retirement

Retirement creates the perfect opportunity to pursue long-standing interests. This was proven to be true for 62-year-old Boon Huat. A former senior manager in the motor vehicle industry, retiree Boon Huat decided to utilise the extra time he had to explore his interest in coffee. An avid coffee drinker, he was always keen to learn more about how to perfect the art of brewing a good cup of coffee. Thus, he enrolled in the Workforce Skills Qualification (WSQ) Provide Speciality Coffee Service and WSQ Prepare and Serve Local Hot and Cold Beverage courses at NTUC LearningHub.  

Through the courses, Boon Huat was enlightened on the different brewery skills needed to make a wide range of hot and cold beverages with consistency and serving the beverages. He was able to seamlessly ride through the course and with the support of his seasoned trainers, enabling him to successfully complete the two courses.  

The course did not just fulfill his interest to expand his horizons, but it paved the way to a career in a new industry. As a naturally driven person, Boon Huat readily grabbed the opportunity when he was offered a job in the food services industry. Today, he works as a barista where he not only brews coffee for his patrons but also serves them sandwiches and toasts, putting his newly acquired knowledge to practice.  

“Through the course, I now have a wider knowledge of coffee and coffee brewing skills. I have definitely been able to apply what I have learned from the course and have been able to brew better coffee with more practice. I am excited for what this new career and industry brings.” 

View details
Stories 01 Jun 2023

Turning his Passion into Reality through Upskilling

26-year-old Benjamin has always had a keen interest in brewing the perfect cup of coffee, having tasted his first cup of cappuccino when he was 17 on a school trip. Since that encounter, he became captivated by the beverage and wanted to dive deeper into its origin and the art of coffee making.  

On the encouragement of his parents, Benjamin, then a waiter in the hospitality industry, decided to professionally develop himself by pursuing his interest in coffee-making through a Workforce Skills Qualification (WSQ) Provide Specialty Coffee Service course at NTUC LearningHub. He enjoyed learning about the intricacies of gourmet coffee making, including striking the right balance in taste using grinder calibration and the distinct layers of milk and espresso that sets apart the various types of coffee drinks. “I also learned a lot more about the difference between Cappuccino and Café Latte, like how Cappuccino generally has a lot more froth compared to Café Latte. I even learned that Café Mocha can be prepared with cocoa powder, rather than using chocolate sauce,” he quips.  

The learning journey was not always smooth sailing for him, but Benjamin practiced diligently and aced his final coffee practical. Having successfully completed the course, Benjamin now works as a barista where he puts his newly minted skill to good use at work while also building upon the shared knowledge of his experienced colleagues. He credits the course for helping him transform his passion into a reality, where he can go beyond simply serving customers but also be responsible for the preparation of the food that he serves. The passionate coffee connoisseur endeavours to continue upskilling in coffee-making to share his knowledge with others.  

“I intend to continue practising and further fine-tuning my skills in coffee making, so that I can make better and better coffee for my customers every day. This will also be essential if I were to train others, including those with special needs, if I ever get such opportunity to share my knowledge and experience with them.” 

View details
Stories 31 Mar 2023

How being a COVID-19 Swabber Inspired him to Switch his Career

Despite climbing the corporate ladder, Abdul Razmin Abdul Razak did not feel fulfilled in his career. The 34-year-old started his career in 2012 as a Train Officer with a public transport operator and subsequently moved on to an office-hour job as an Assistant Engineering Executive in the public sector five years later to better manage his time between work and pursuing a diploma. Soon after, he was promoted to the position of a Property Executive.

Although he was progressing in his career, Razmin began to feel stagnant in his job. When the pandemic hit in 2020, he took the opportunity to re-evaluate his career and left his job to become a Covid-19 swabber. While initially motivated by the desirable remuneration of the job, Razmin quickly became enthralled by the domain of safety. Nevertheless, he was also aware that the role of a swabber was temporary. As his new job granted him some extra time that he previously did not possess, Razmin set his mind to pursue the Workplace Safety and Advanced Health course at NTUC LearningHub (NTUC LHUB).

Over the course of six months, Razmin diligently managed his time between his dual jobs as a swabber and food delivery rider and eventually completed the programme. Keen to now pursue a career as a safety officer, he began to apply for numerous job roles. However, he was only invited to less than ten interviews. Yet, he dogged through and eventually secured a role as Safety Coordinator, where he currently puts his newly minted skills to good use.

Razmin’s tenacious spirit could be a result of his life experiences. Having battled depression at one point in his life, he credits his mother and two sons for being his pillar of strengths, enabling him to emerge stronger from what he describes as a dark period in his life. Now fully recovered and thriving, he wants to be a role model to his children.

Commenting on his experience, he shares, “Every day is a learning journey for me as a freshman in this industry. I am loving every part of my job. Afterall, they say if you love your job or any part that you do, you're able to excel! Never rest on your laurels. Always continue upskilling yourself, even if you think you have secured a good job with good pay.”

View details
Stories 11 Nov 2022

From Sharing Her Personal Struggles As a Primary Caregiver to Starting Her Own Business

Lao Tzu, a Chinese philosopher once said, "From caring comes courage." A simple yet powerful quote for Cathie Chew, 50.

In December 2016, Cathie gave up her career of 24 years as an insurance agent to become her husband's primary caregiver. Her husband suffered complications from consuming raw fish porridge back in November 2015.

Cathie's husband suffered multiple losses – his health, hearing, and eventually career. As a result, he was in a state of total distress. As a concerned wife, Cathie started to explore ways to distract him from focusing on his condition.

Cathie began writing her maiden book “From RAW Meal To REAL Deal" to share her personal story as a primary caregiver leading to her becoming an entrepreneur. She managed to persuade her husband to be involved in the process by editing the book. However, as a self-published author, aside from family, friends and relying on word of mouth, Cathie wanted her message to reach a wider audience. She decided to sign up for courses at NTUC LearningHub (NTUC LHUB) to learn about how to market her books more effectively. At the same time, she wanted to increase the awareness of her personal brand as a local author.

Cathie shares that attending the courses kept her motivated as they were aligned with her learning objectives. Being a learner also allowed her to remain intellectually and socially engaged. This helped her through her partner's ordeal. Among the many courses she took were Certified Usability Analyst (CUA), Agility Marketing, and Business Model Canvas (BMC). Each of these courses gave her insights into the versatility of varied platforms to reach different customer segments. She also learnt the 9-step process that helped her analyse and evaluate her business objectives. Through these courses, Cathie also gained insights into user mentality and behaviour traits. All these helped her explore more meaningful ways to engage her current and potential customers.

The mother of three shares that she enjoys learning. She says NTUC LHUB's courses are essential for burgeoning entrepreneurs who are setting up new businesses. Her advice to aspiring entrepreneurs is to first enrol in a course at their comfort level before taking on more advanced courses.

Cathie's courage and resilience are a great inspiration to many of us. In this uncertain world, adversity is almost inevitable. Even if misfortunes strike, we can still find strength and courage to achieve our goals and seek fulfilment in different areas of our lives.

View details
Stories 04 Nov 2022

Expanding on his Skill Set to Gain a Competitive Advantage Post Retrenchment

Terry Koh’s life took an unfortunate turn when he was retrenched from his job in sales in the marine and offshore industry during the height of the pandemic. As a father of three young children, he was overwhelmed with worry that his family would not be able to manage solely on his wife’s income. Feeling despondent, he sought the advice of his peers to broaden his skill set to help boost his employability.


The 43-year-old took the retrenchment as an opportunity to reconsider his career aspirations, such as what sector he should pivot to, and the types of skills required. Thereafter, he came across the Digital Health, Safety and Environment Executive (HSE) course at NTUC LearningHub (NTUC LHUB). After researching further, he discovered that there is a demand in digital health, and safety skills. This sparked his interest in the course. He also attributes the decision to eventually enrol in the course due to his wife, who works in the healthcare sector. Terry explains that through his wife, he began appreciating the importance of health and safety at the workplace.


He was determined to upgrade himself and reached out to a course consultant at NTUC LHUB, who readily assisted him. She advised him to leverage on his 20 years of experience in the sales sector and take this opportunity to expand his skill set. The certification in Digital HSE value-added to his employability and gave him a leg up in his job search. His newfound knowledge and skills coupled with his extensive years of experience in the sales sector landed him a job as an aftermarket sales manager in the wastewater management sector, where he was appointed to spearhead the company’s workplace safety and health (WSH) initiatives.


Confident with his repertoire of skills, he adds that he has been able to transfer his critical core skills, or soft skills in people management, negotiation and communication from his previous role into his current position. On how he was able to persevere during his job hunt, the tenacious individual shares, “Learning new knowledge and skills kept me positive while I was searching for employment after being retrenched. I stayed committed to my upskilling journey and when the opportunity arose, I was able to make full use of it to gain new employment.”


Besides nurturing his potential, Terry was also able to grow his network through the course as he got to connect with people from diverse walks of life, which comes in handy in his line of work. As he transitions into a new industry, he has completed his specialist Diploma in WSH and taken up several other courses including Manage Work at Height, First Aid and Develop a Risk Management Implementation Plan, to better equip himself with job-ready skills for his new role.

View details
Stories 28 Oct 2022

Upskilling to Become a Well-rounded Professional

Rather than waiting for opportunities to present themselves, individuals with a growth mindset proactively seek out ways to grow and improve themselves. This rings true for Palanivelu S/O Raja Manickam, also known as Velu, a 39-year-old with an appetite for learning.

Velu has plenty of experience in the industrial services sector under his belt. Possessing an Advanced Diploma in International Business, he worked on site at Jurong Island for four years manning daily operations, before moving on to work at an oil refinery as a Deputy Operations Manager for an environmental services company. Despite the skills and knowledge that he has honed over the years, Velu does not allow himself to become stagnant and instead constantly searches for ways to stay competitive in the industry.

Due to the high-risk nature of his role, he felt the increasing need to upgrade his knowledge on safety regulations to improve the quality of his work. He elaborates, “My role requires me to ensure that there is strict compliance to the safety measures at work which meant that I had to bridge the gap in my Workplace, Health and Safety (WSH) knowledge. I realised that I had to stay ahead of the curve by upskilling.” He has since enrolled in courses with NTUC LearningHub such as Project Management Professional, Administer WSH Policy and Identify WSH Hazards & Implement Control Measures.

In due time, he earned the certification which helped to alleviate him as professional. With a heightened knowledge on WSH, he was able to bring new insights to the table and improve his productivity at work. Eventually, his hard work reaped its rewards. Recognising his drive to continuously learn and contribute meaningfully towards the company, Velu was entrusted with bigger portfolios and a promotion.

Stressing on the need to embrace upskilling, Velu shares, “I appreciate that I was able to attend a course that led me to be certified in project management and safety regulations. The certifications complement my role and enables my employer and clients to have confidence in me and the work that I do. Indeed, upskilling has helped me to become a well-rounded professional and progress in my career.”

Velu has his mind set on becoming a senior manager and a trainer in the future, such that when he ages, he is still able to share his knowledge and experience to the younger professionals. He opines that “Learning is a lifelong journey. Although we might not realise it, but we are learning something new every day. To me, the day we choose to stop learning, is almost the end of the road."

View details
Stories 21 Oct 2022

Making a Career Switch to Challenge Himself Professionally

At the height of the pandemic, every sector of the economy was affected, particularly the aviation industry. With the mass grounding of flights, most airlines deployed their employees to alternative roles that supported the fight against the virus. Among these employees was Daniel Lim, a former cabin crew, who was seconded to become a COVID-19 contact tracing executive officer.

Having worked as a cabin crew for 15 years, the abrupt change was initially a challenge for Daniel. His new role required him to be familiar with Microsoft Excel, a skill that he had not utilised since his university days over a decade ago. “After flying for so long, I felt like a fish out of water in my new role. As my Excel skills were no longer up to date, I faced a lot of difficulties whilst contact tracing. It then dawned upon me that I needed to step out of my comfort zone and adapt to new circumstances.”

Daniel did not let his struggles dampen his spirit but instead sought to rise above it. With the skills gaps he had, Daniel knew he needed a refresher course to update his knowledge and skills in Excel. Determined to upgrade himself, he enrolled in the Data Analysis Fundamentals Using Microsoft Excel course with NTUC LearningHub (NTUC LHUB).
With a deeper knowledge in the HLOOKUP and VLOOKUP functions, Daniel shared that he was able to confidently track and match cases, thereby, enhancing his quality of work. He shares that his newfound skills and certification helped him to progress to a senior role, which required him to conduct statistical analysis and work with developers to manage the Information Technology (IT) systems.

As Daniel’s secondment was approaching its end, he sought to broaden his horizons and challenge himself by venturing into a new industry. He subsequently decided to leverage his Bachelor’s Degree in Finance to make a career switch to the finance industry.

Recognising the need to be updated and relevant in the evolving industry, he enrolled in several NTUC LHUB’s courses, such as Fundamentals of Java Programming, Machine Learning and Advanced Analytics Using Python, Project Management, and Robotic Process Automation (RPA) in Financial Services. Equipped with job-ready skills, he eventually secured a role as a Finance Manager.

Daniel’s upskilling journey does not end here. He is currently pursuing two Master’s degrees in Accountancy and Information Studies. As he reaches greater heights in his career, this driven individual seeks to further improve his employability by actively looking for opportunities to reskill and upskill.

View details
Stories 12 Oct 2022

Juggling a New Born and Upskilling to Gain New Employment

Women are often at a crossroads between family commitments and financial independence. While times have changed, a woman’s primal instinct is to be a nurturer and caregiver first.

Nur Saiyidah Mohd Nordi's decision to take a one-year sabbatical leave after the birth of her third child took a turn for the worse when the pandemic hit. She was asked to leave her job of three years as a visa operations officer handling work, study and travel applications. She says, "It was so sad having to leave. I was worried about my family's financial situation and plans”.

Concerned about her uncertain future, Nur Saiyidah quickly adjusted her lifestyle to rearrange her financial and housing affairs. Then, with the encouragement of her husband to upskill, she started researching courses from NTUC LearningHub (NTUC LHUB) while attending to her new born. She added, "I found that NTUC LHUB offers a myriad of courses, and I took the opportunity to sign up for the Digital Supply Chain Management (SCM) Executive course. I saw it as a great opportunity as I wanted to pivot in my career and try to enter a different industry".

Among the skills that Nur Saiyidah picked up were Excel and Power BI. While juggling between taking care of her children and attending the courses online, she shares that the hard work paid off. “The course has deepened my knowledge in the supply chain industry, and I have a better understanding of how business-to-business (B2B) and business-to-consumer (B2C) logistics work. In addition, she was incredibly excited to learn the SAP Ariba system, as most companies are using it today for their business needs.

Nur Saiyidah advises those in a similar situation to not allow inertia as the stumbling block to upskill and to be resilient in unpredictable times. "I thought I would be in the same job until I retire, but when the opportunity presented itself, I followed my gut and took the leap of faith,” she says.

Nur Saiyidah's decision to upskill benefited her professionally and personally, giving her the confidence to face her future and achieve her goals. With newly acquired skills, she now works in the logistics field where she handles freight forwarding.

View details
Stories 07 Oct 2022

A Zest for Life and the Quest for Continuous Learning

While many look forward to retirement as an opportunity to rest, spend time with family and take up a new hobby, Carol Chiang does not share the same sentiment. This spritely 70-year-old security officer says nothing makes her happier than going to work. She loves her job and intends to continue working and stay employable for as long as possible.


Carol’s story may sound familiar to many of us. She spent 17 years in the advertising industry, a job she thoroughly enjoyed, reinforcing her desire to continue working even as she had to retire. She began picking up new skills even before officially retiring to boost her employability.


She set her sights on entering the security industry as she wanted to join the police force back when she was a little girl. She signed up for security courses at NTUC LearningHub (NTUC LHUB) to pick up new skills and earn the certifications to meet the job requirements.


While she faced teething challenges at the beginning of her career in the security industry, she never gave up and took it in her stride. She quips a quote in Chinese, which translates to "Walk one step, see one step", meaning one should not worry too much about the future but take things one step at a time.


She thinks there is still much to learn in her job and what keeps her going is that she enjoys her work, and the people at her workplace are caring and supportive. She reinforces that one must not be too greedy for money and be grateful for opportunities. She adds, “Some of my colleagues have worked for 10 years in the company, you can learn a lot from them, so one needs to be humble”.


While most of her age is slowing down, Carol takes life by the horn and charges ahead. She does not think her age is a barrier and wants to keep learning for as long as possible. She sees learning as an enabler to better pay and job opportunities. Recently, she took up the Senior Security Officer Supervisory course as part of her continuous learning journey and found the Deterrence (Perform Security Duties At Protected Areas And Protected Places) course especially helpful in boosting her employability and expanding her scope of work.


Carol’s fearlessness in pursuing lifelong learning has brought her a sense of fulfilment. She does worry about the future and considers learning a part and parcel of life to keep herself mentally and physically active.

View details
Stories 04 Oct 2022

Adopting a Growth Mindset Post-Retrenchment

A positive outlook and a growth mindset made all the difference for Chelsia Low, a mother of two primary school-going boys.

Having worked in her previous company as a regional operations manager for 17 years, getting retrenched was the last thing she expected. But as fate would have it, her entire department was shut down as the company underwent a significant restructuring due to the pandemic.

While Chelsia felt lost and helpless initially, it did not take long for her to realise the opportunities that her situation presented. After taking time to reflect and putting her priorities in place, she knew this was the right time to upskill herself. With the support of family and friends, she signed up for courses with NTUC LearningHub (NTUC LHUB) after much research.

On her desire to upskill, "You see no reason to venture out when you're in your comfort zone. The retrenchment was the best thing that happened to me. It woke me up. I can be the fish swimming in that pond, but the pond dried up. It was best for me to look for opportunities beyond what I’ve always known. It's never too late – it's just a mindset shift."

With the help of NTUC LHUB's course consultants, she started her skills certification journey by signing up for the Project Management Professional, Certified Scrum Master and Data Analytics courses. Her experience in managing projects was an advantage, as she was pleasantly surprised that these courses were relatable to her previous job. In addition, the certifications gave her the boost of confidence she needed in her job search.

Chelsia’s upskilling journey at NTUC LHUB resulted in her landing a regional marketing role at a new company with better salary due to her impressive skills portfolio. She is optimistic about the future as she sees skills certification as a stepping stone to bigger and better things. Chelsia is a testament that it's never too late to start on a reskilling and upskilling journey to prepare ourselves for the future.

Her learning journey does not end here. She recently signed up for the Agile Coaching, Agile in Enterprise and Business Agility courses to help build her capabilities in leadership and change management. She says that books can only teach you so much, but the real learning comes from sharing knowledge and experience with others – an invaluable lesson that she experienced at NTUC LHUB. As the courses are interactive, stimulating open conversations allowed her to expand her network of mentors, peers and meet like-minded people in similar situations.

Chelsia has encouraging advice for those going through a difficult life period. "You are not alone in this journey. However, the choice lies with you, in what you want to do. You can continue to dwell in sorrow or pick yourself up and see the glass as half full. This will help you realise that now you have a valid reason to continue learning and upgrade yourself," says Chelsia.

View details
Stories 28 Sep 2022

Overcoming Adversities and Finding Renewed Strength

Our lives are just like ebbs and flows. In periods of flow, we can think of life as easy, and full of meaning. But when our lives ebbs, we may be struggling against the current while trying to get a grasp on what is important to us. However, it is important to remind ourselves to never give up. This is the story of Humphries Warren Sheldon, who despite the odds stacked against him, did not give up and instead found renewed strength to embark on a journey of learning and discovery.


It all began in 2016 when Sheldon, who was then a funeral director, discovered himself often falling and needing to endure an unstable gait. It was only in 2020 that he was diagnosed with Charcot-Marie-Tooth (CMT) disease, a rare hereditary motor and sensory disorder that is characterised by progressive loss of muscle and touch sensation across various parts of the body. The condition meant Sheldon losing his grip and falling down multiple times. “I had to endure physical pain perpetually, and I lost a lot of strength and get tired easily because of the disease,” said Sheldon.


To make matters worse, when Sheldon was struck with CMT, he suffered setback on his second marriage, while having to handle mounting debt and loss of job arising from his physical condition. He was on the verge of giving in until he remembered his daughter from his first marriage. Whenever I think of my daughter, I would recall the good times we spent with each other as a father-daughter duo and witnessing her growing up. Because of that, I found strength in living my life to the fullest,” he elaborated.


Determined to overcome this lowest point in his life, he signed up for numerous training courses, including NTUC LearningHub’s Community and Partnerships Specialist course. Explaining his choice, Sheldon said, “My physical situation has given me a newfound interest in areas of inclusivity and stakeholder engagement, and the Community and Partnerships Specialist course is well-positioned to allow me acquire skills to be competent in this area.”


Throughout the course, Sheldon was able to acquire in-demand skills such as market research and data analytics, branding and digital marketing as well as communication and engagement. This allowed him to take on short-term roles where he could apply the skills he learnt. In his quest to continuously upskill, he took up NTUC LHUB’s peer-to-peer mental well-being support programme, where he further developed keen interest in the topic of inclusivity. Eventually, he assumed the role as the Singapore lead of a United States-based CMT advocacy and awareness group, and is now volunteering his time with SG Enable.


“I no longer blame others for what I am facing. Instead, I started to think that I should shoulder responsibility for things that are happening to me, and to use whatever I have learnt to good use by helping others.” Sheldon said.

View details
Stories 16 Sep 2022

Opening Doors to Opportunities with NTUC LearningHub

Izwan Bin Ab Rahman has found his calling as a safety officer, where he ensures the safety of his peers through adherence of work procedures and ensuring any hazards are eliminated at work. But did you know his journey to be a Safety Officer is one that requires hard work, a little luck and plenty of training?


It started in 2008, where Izwan had just completed his National Service. Unsure about which sector he wanted to enter, he quickly took on an opportunity to be a visual merchandiser with a supermarket chain. However, he started to find himself feeling stagnant in his role and decided to keep a lookout for greater opportunities.


In 2015, he met some friends who were working in the construction sector. They shared with him about the high demand for trained safety personnel in construction sites and encouraged him to sign up for the Advanced Certificate in Workplace Safety and Health Course with NTUC LearningHub.


Without hesitation, he enrolled himself into the full-time course. Despite having to juggle both work and studies at the same time, Izwan was still motivated to discharge his duties faithfully and aiming to do well in the course. His efforts did not go to waste; he passed the course in November the same year and was eventually offered a role as a Safety Coordinator with a telecommunications company in January 2016.


As to why he chose to train with NTUC LearningHub, Izwan said “My friends recommended me to attend courses with NTUC LearningHub as the courses and certification are recognised in the industry. They also said that the quality of courses at NTUC LearningHub is excellent, as the trainers are competent and knowledgeable in their own domain. The curriculum is rigorous and ensures the competency of trainees who have completed the course, which is assuring for employers.”
With the relevant skills Izwan acquired that led him to a role with good prospects, it dawned upon him that upskilling is key to opening more doors of opportunities. Without hesitation, he further pursued other qualifications and certifications, such as a diploma and Workforce Skills Qualifications (WSQ) qualifications with the local polytechnics.


Currently, Izwan is preparing to pursue a specialist diploma with another institution. On his reason to upskill, he said that upskilling enables him to be confident in his work, such as chairing a meeting with the senior management to update them about work matters, or to help resolve any on site workplace and safety issues.


“I assumed that my NITEC Certificate was the only education level I could achieve. But with the help of NTUC LearningHub, I was able to open doors of opportunities for myself. I did well for the Advanced Certificate in Workplace Safety and Health Course, and eventually found myself able to go for other qualifications and courses to continue upgrading myself, which translates to providing a better future and quality of life for myself and loved ones,” quips Izwan.

View details

Opinions

Gain insights from our fellow LHUBBERS as they share their own learning journey, and views on emerging trends in their specialised fields.

Opinions 04 Aug 2023

Continuously Transforming Myself to Keep Abreast of Cybersecurity

By Kenneth Choo, Deputy Director, Cyber & Governance, Digital Technology, NTUC LearningHub

Embarking on a learning journey can be one of the most significant life investments that allow us to explore our passions, develop our skills, and shape our future in an introspective and transformative way. In this reflective piece, I will share my personal story and the impact continuous learning has had on both my personal life and career, particularly in the realm of cybersecurity. I hope this can motivate others to seize new opportunities and invest in themselves to grow and succeed.

My journey in the world of technology started with managing Information Technology (IT) infrastructure and operations. Then, I became aware of the significant role technology plays in our lives and the increasing need for robust security measures. Having the privilege to work across various industries from Healthtech, and to now Edtech for nearly 20 years, I witnessed the evolution of cyber threats and the potential risks they posed to organisations. This sparked my growing interest in cybersecurity even further. 

I realise that cybersecurity is not just a technical field but a critical aspect for business operations to run seamlessly. By specialising in this field, I play a more direct role in protecting digital systems and data from malicious attacks. I also appreciate the unique community of cybersecurity, where like-minded professionals come together easily to share knowledge and secure the ecosystem as a whole. 

THE BEST OF BOTH WORLDS
Throughout my career, various significant milestones shaped my path and propelled me forward in my pursuit of the cybersecurity domain. Having worked in the public and private sectors, I am able to compare the distinct differences, yet equally dynamic and challenging landscapes.

In the private sector, organisations are mainly driven by factors such as sales, profitability, and market competition. As businesses embark on digital transformation and rely on digital platforms to sell their products or provide their services, the need to implement robust cybersecurity measures becomes of paramount importance. However, more often than not, organisations are playing catch-up in this area and face a constant battle against cyber threats such as data breaches and ransomware attacks, especially Small and Medium Enterprises (SMEs). The increased focus on tightened regulation and personal data protection, such as the Personal Data Protection Act (PDPA), further amplifies these challenges. It can be challenging to achieve a good balance in the investment of cyber measures versus other areas of the business as well, and it is always tough to determine if the investment is adequate. To overcome this issue, the cybersecurity trend in recent years is towards a risk-bask approach, where practitioners identify assets of higher risk by value and apply the appropriate controls based on the risk level. This approach helps provide better guidelines and enables organisations to allocate their cybersecurity resources more effectively.

On the other hand, the public sector operates within a unique landscape with different objectives. At the broad level, it focuses on digitalising Singapore towards becoming a Smart Nation and using technology to improve citizens’ life. At the same time, they are also responsible for securing our critical infrastructure (such as power, transport, and healthcare) and protecting our sensitive information from sophisticated attackers. A successful cyberattack on a government system can have far-reaching and adverse repercussions, impacting citizen safety and the nation's reputation.

It was intriguing to witness the growing importance of cybersecurity in different sectors and the critical need for skilled professionals to safeguard vital information and infrastructure. This demand is still growing positively today and there is a need to have a bigger pool of experts in this domain to ensure businesses have the capability to protect themselves from cyberattacks, as more companies continue in their digital transformation journey.  

YOU ARE ONLY AS STRONG AS YOUR WEAKEST LINK
In one of my previous roles, I witnessed a cyberattack initiated by a malicious actor planting a harmful thumb drive into an unattended and unsecured workstation. To mitigate the impact of this incident, the team responded by isolating the affected personal computer (PC), connected machines, and network for several hours. The operations team had to resort to manual processes to carry out their daily tasks, causing the support team to handle over a hundred customer complaint emails. Fortunately, the containment measures were implemented promptly, preventing sensitive data exfiltration. However, the organisation still experienced financial and reputational consequences from this incident.

In 2018, we also witnessed the significant impact of a cyberattack in Singapore's local public healthcare sector. This incident brought about a drastic transformation of the entire healthcare landscape, emphasising the critical need for robust cybersecurity measures to safeguard patient and health data. The attack originated by exploiting a vulnerability in a workstation, believed to be through an email phishing attack, and progressed through a series of steps and tools, ultimately resulting in the exfiltration of 1.5 million patient records. The incident had evident operational, financial, and reputational consequences, clearly demonstrating the sophistication of modern attackers and the advanced tools they employ. 

Once again, this serves as a good reminder of the importance of securing all potential connections to our corporate network and not overlooking any potential weak link. We must always bear in mind that attackers are continuously targeting the weakest links. A good cybersecurity practitioner should always comprehensively assess the entire attack surface and adopt a mindset similar to that of an attacker. By doing so, we can better identify and understand potential vulnerabilities, weaknesses, and entry points malicious actors may exploit.

With evolving technologies such as Web 3.0, quantum computing, increased adoption of IoT technologies, and even artificial intelligence (AI) chatbots such as ChatGPT, cyber concerns will undoubtedly become more elevated and sophisticated. While ChatGPT can be used by many to improve their work, it is also a double-edged sword. For example, threat actors can easily obtain reconnaissance data, such as Internet Protocol (IP) address ranges, domain names, operating system vulnerabilities, etc. all within a single platform. It is also possible for threat actors to use ChatGPT in their weaponisation, delivery and exploitation stages, hence fast-tracking their attack chain. 

FINDING OPPORTUNITIES IN THE PANDEMIC 
When the COVID-19 pandemic hit, many companies were forced to adapt and expedite their digitalisation journey for survival. As the reliance on digital platforms and networks grew intensively, the importance of cybersecurity also increased exponentially. During the lockdown period and the transition to remote work arrangement, I realised that a unique opportunity arises. As some people might perceive this time as a setback, I chose to view it as a chance to further invest in my personal growth and learning. 

With the reclaimed time from commuting and social engagement, I committed myself to various courses, dedicating weekends, and free hours to further upskill myself and broaden my portfolio. In addition to cybersecurity-related courses, I also explored other areas such as attending mindfulness workshops which helped to improve myself as an individual too. By doing this, I believe that I can position myself to thrive in the new norm and possibly open myself to more opportunities when the pandemic ends. 

SEEK OUT THE SILVER LINING AND INVEST IN YOURSELF 
My journey in cybersecurity, fuelled by a strong belief in lifelong learning, has been transformative. Besides shaping my skill set and broadening my perspective, it has also empowered me to make a difference in safeguarding digital systems and data.  
By embracing opportunities, investing in myself, and prioritising continuous learning, I have grown both personally and professionally. As I reflect upon my journey, I am more convinced of the profound impact continuous learning has on our lives. 

I encourage everyone, regardless of the field or industry you come from, to embark on your own journey of growth and transformation. Even during challenging times, it is essential to constantly embrace opportunities and seek out the silver lining behind them. Most importantly, invest in yourself and prioritise continuous learning as a pathway to success, self-fulfilment and making a positive impact in your role. 

To my fellow cybersecurity practitioners, I encourage all to foster a collaborative and supportive mindset by sharing our knowledge and experiences whenever possible. Additionally, we should constantly nurture the next generation to ensure a robust pool of cybersecurity experts.
 
Let us embark on this lifelong learning journey together, where each step propels us closer to unlocking our full potential.

View details
Opinions 01 Jun 2023

In Conversation with Mr Jeremy Ong, CEO, NTUC LearningHub

Photo Credit: NTUC LearningHub



Amidst the current geo-economic landscape and digital age, NTUC LearningHub upholds its mission of “Every Worker a Better Worker, Every Job a Better Job, and Every Company a Better Company”, by supporting and empowering workers and businesses through relevant and in-demand skills training.

Our CEO, Mr Jeremy Ong, was invited to share his insights in a special feature article by JobStreet Singapore, where he shared his outlook on the adult education and employment landscape in Singapore, as well as the role NTUC LearningHub plays in championing lifelong learning and employability.

He revealed that programming, data analysis, and agile are among the top courses and emphasised the importance of acquiring tech-lite skills and critical core skills (or soft skills) that are transferrable across job roles and industries. In empowering the workforce to cultivate a culture of lifelong learning, Mr Ong shared how the NTUC LearningHub Learning eXperience Platform (LXP) brings the “classroom into your pocket” such that time-pressed learners can continue to upskill and reskill at their own pace, anytime and anywhere.

Check out the full feature at: https://www.jobstreet.com.sg/career-resources/plan-your-career/conversation-ceo-ntuc-learninghub/

View details
Opinions 21 Apr 2023

How Coaching Others Has Empowered Me Professionally

By Joe Leong, Product Manager, Core Skills Academy, NTUC LearningHub
 

In my previous role as a career coach, I have been fortunate enough to help many individuals achieve their career goals and improve their livelihoods. However, little did I know that becoming a career coach would positively impact my professional development and boost my confidence at the workplace.

I started my career in manufacturing, providing backend support for processes and machines. After nearly a decade, I found that relating to people was more my strength than working with machines, hence I pivoted to a career in recruitment. In the beginning, I found the job very challenging because I was not used to the competitive and stressful nature of a sales role. Thankfully, I had a great and understanding boss who coached and gave me much encouragement.

STRUGGLING WITH IMPOSTER SYNDROME
As a career coach, my goal was to help people find meaningful jobs. While I was confident in the role, I had my own set of insecurities and doubts about my abilities. Internally I struggled with Imposter Syndrome when I could not see how my work translated into results that impacted others positively. This crippling feeling of inadequacy and self-doubt at times stopped me from embracing new challenges and possibilities.

Surprisingly, I was not the only one. Even famous individuals such as leaders, entrepreneurs and celebrities also struggled with Imposter Syndrome. These individuals have spoken publicly about their struggles, including Serena Williams, Tom Hanks, Michelle Obama, and even Albert Einstein. For Einstein, despite being acknowledged as one of history's finest physicists, reportedly battled feelings of inadequacy and self-doubt throughout his professional life.

COACHING OTHERS AND MYSELF
Over time, I learned to recognise and manage my own insecurities and self-doubt. As I started working more with my clients, I realised that I actually had a lot of valuable insights and experiences to share that could make a real difference in their lives. Helping others build confidence in their abilities and find clarity in their career goals, made me reflect on my own strengths and achievements. I started to recognise the unique value I brought to the table and how my own experiences and expertise could provide a learning platform for others.

In the process of coaching and understanding clients, I noticed patterns in their struggles and successes. I also gained a deeper understanding of the job market, the hiring process, and what employers seek in a candidate. I started to recognise the importance of lifelong learning, networking, personal branding, and possessing strong adaptive skills to ensure lifelong employability.

This newfound knowledge made me a better coach and opened the pathway towards gaining confidence as a professional coach. At the same time, I applied these insights and strategies to my own career, including proactively seeking out new opportunities to stretch myself beyond my comfort zone. For example, I enrolled in relevant online learnings to occupy my evenings, involving myself in volunteer work to widen my network and connecting and engaging with subject matter experts on LinkedIn.

Utilising coaching skills such as listening and asking questions, has increased my confidence through the positive feedback I received. Hearing kind words from clients who have found success in their careers after working with me has been incredibly rewarding. Knowing that I have played a key role with coaching has given me a sense of pride in my own abilities.

EMPOWERING OTHERS TO COACH
Even though I am no longer working as a career coach, I am privileged to be involved with coaching in another meaningful way with NTUC LearningHub where together with my team, we provide upskilling opportunities to current and aspiring coaches, managers and leaders, equipping them to help others be better individuals in life and at the workplace.

Coaching has not only allowed me to help others achieve their career goals, but it has positively impacted my professional development and career. Through my work with coaching, I have gained a deeper appreciation of its benefits for others and myself. Most importantly, I have learned to recognise and appreciate my own strengths and achievements, which have all made me a more confident and empowered professional.

View details
Opinions 08 Mar 2023

It’s Not About Being the Best, But the Best Version of Yourself

By Isa Nasser, Director of Consumer Sales at NTUC LearningHub


From a boy who was often disciplined for not focusing on his studies, Isa shares his journey from his schooling days, a conversation that changed his life, and how he never stops learning, even as an accomplished tech professional.

DIDN’T DO WELL FOR O-LEVELS
Growing up, I attended a neighbourhood school, where I was surrounded by many passionate teachers. As a child, I wasn't particularly excited about learning, and was often disciplined for not completing my revisions. However, with the encouragement of my teachers and mother, I managed to do well in school. The incredible support system helped me get into Victoria School – my first-choice secondary school.

Victoria School was known for its talented and high-calibre educators. Unfortunately, during my time there, I found myself unable to do well academically. The culprit? Gaming. I was distracted by a first-person shooting game that was released during my secondary school years. I became obsessed with it, and as a result, was unable to focus on my studies. Due to my poor ‘O’ Level results, I was not able to gain admission to the Junior College of my choice and was instead admitted to a local polytechnic.

At first, I felt disappointed and let down by my academic performance. Despite that, I chose to focus on the positives of polytechnic education, such as its vibrant campus life and hands-on learning experience. The course was not in vain, as I soon discovered my first passion in robotics and mechatronics. I worked hard, and it paid off. Back in those days, it was extremely difficult for someone from a polytechnic to gain admission to a local university, so when I was offered admission to the National University of Singapore (NUS), I was thrilled!

HOW A ‘C STUDENT’ INSPIRED ME
The transition to university, however, was a challenge. There was a gap between what I had learned in polytechnic and what was taught in university. At first, I felt that university was too demanding for me, and I wondered if I could even complete my degree.

But the direction of my entire life was transformed by a single, chance conversation.

To complete a particularly difficult C++ programming assignment, I sought the assistance of a friend enrolled in NUS' computer science programme. Afterwards, I asked him how well he had performed in his modules. His answer surprised me. While he scored well in most of his courses, he got Cs in some.

As a result, I began to wonder, "How can such a smart individual like him get Cs?" He explained to me that he studies harder for topics that interest him, and less for ones that do not. This strategy seemed like a terrible way to earn a degree. But the more I thought about it, the more I realised that there was more to it. Focusing on topics he was passionate about gave my friend an endless motivation and energy to learn.

I had an epiphany. I had been looking at my studies the wrong way. Instead of viewing courses as obstacles, I should have thought of them as knowledge brought to us by academic giants of the past. I needed to appreciate those past discoveries, put myself in the shoes of the inventors, and not take natural phenomena for granted. This change in mindset fuelled my future successes and taught me not to worry about failures.

With a renewed attitude and outlook on learning, I began to expand my knowledge beyond what was taught at university. I have, for example, used MATLAB to develop artificial intelligence that can tune electric motors on my own initiative, something beyond what was taught. Even though I was not the top student in my class, I found myself enriched with most knowledge during that semester.

I carried this attitude into my professional life as well. Having worked as an electrical engineer in an automation company for a number of years, I joined Ngee Ann Polytechnic as a lecturer. To make learning effective for young adults, I had to learn pedagogical design. I taught myself how to use the Unity game engine, and utilised these 3D environments to develop educational games.

Following my stint at the polytechnic, I worked at a Robotics and Automation training academy where I was able to design a course on Industry 4.0 for the Employment and Employability Institute (e2i) ULeap e-learning platform.

Receiving the Digital Training Transformation award from then NTUC Secretary-General Mr Chan Chun Sing

My team and I even won the Digital Training Transformation award, which I received from then NTUC Secretary-General Mr Chan Chun Sing. I reflected on how my gaming addiction, which impeded my studies then, was now the driving force behind my ability to create impactful games.

The skills I acquired at Ngee Ann Polytechnic and the Singapore Institute of Technology (University of Glasgow) as a lecturer, along with my coding expertise, enabled me to secure a position at NTUC LearningHub, a continuing education and training provider. Here I am able to utilise both my teaching and technical skills to help others upskill and pursue their interests in technology.

DISCOVERING YOUR INTERESTS THROUGH LIFELONG LEARNING
Even today, I am always learning new skills, such as using Python to automate trades based on stock market data. I believe that one should never stop learning, and that the key to success is to find what interests you and dive deep into it. That's what I did, and it has led me to a fulfilling career and a lifetime of continuous learning.

My journey has been a testament to the importance of upskilling. It is not about being the best, but about being the best version of yourself. You should not be satisfied with what you already know and instead, always strive to learn more. And that's what I want to inspire others to do – never stop learning, growing, and challenging themselves.

Upskilling is more than just increasing your employability, it will increase your value as a person. It will enable you to develop the skills and knowledge necessary to create a meaningful and fulfilling life. So, I encourage everyone out there to take the time to explore their interests and find their passions. It's never too late to start, and the rewards are boundless.

View details

Podcasts

Listen and subscribe to the ‘LHUB Conversations’ – a podcast series where we speak to industry experts on emerging trends and coveted jobs and skills.

Podcasts 06 Feb 2024

The LHUB Conversations - The Buzz Surrounding Cybersecurity

Featured guest: Clayton Jones, Managing Director, APAC, ISC2


Cybersecurity is a critical component of business strategy for organisations of all sizes and across sectors due to the rise of the digital economy where organisations embark on digital transformation and intensify their efforts in building a robust digital infrastructure.

In NTUC LearningHub's latest report on Cybersecurity, only 1 in 5 business leaders are prepared to manage cybersecurity threats. With a lack of specialised skilled talent within the organisation (52%), resources to train workforce (52%), and basic cybersecurity knowledge among employees (49%) being the top challenge in ensuring cybersecurity. 

In this episode, we speak with Clayton Jones, who represents ISC2, the world's leading member association for cybersecurity professionals. We discuss his thoughts on the current threats in cybersecurity and what companies can do to mitigate the shortage of skilled professionals in the security sector.  

Find out more about the report on Cybersecurity to uncover the latest insights and trends with NTUC LearningHub’s research reports here.

View details
Podcasts 22 Nov 2023

The LHUB Conversations - The Buzz Surrounding Generative AI

Featured guest: A M Aditya, Co-founder and CTO at Xaltius & Xaltius Academy


Artificial intelligence (AI) has significantly impacted various sectors by automating routine tasks and augmenting human decision-making processes. Simultaneously, the advent of generative AI technologies, with the capability to create content, images, video, code and music, has brought forth a new paradigm of creativity and productivity.

In NTUC LearningHub's latest report on Future Jobs and Skills, business leaders generally hold positive views towards AI and Generative AI technologies. However, their concerns about security, legal and ethical issues remain in dealing with data. In this episode, we speak with data scientist AM Aditya to gain insights into the world of data science. 

Find out more about the report on Future Jobs and Skills to uncover the latest insights and trends with NTUC LearningHub’s research reports here.

View details
Podcasts 26 Sep 2023

The LHUB Conversations - The Buzz Surrounding Digital Transformation

Featured guest: Koh Thong Boon, Head for Digital Transformation Solutions, NTUC LearningHub


Digital transformation (DT) involves people, processes, and technology working together. In NTUC LearningHub (NTUC LHUB)'s latest report on Digital Transformation, 84% of business leaders believe external experts are necessary to analyse workforce skills gaps. Given that every company has its unique requirements, customisation is key. With the help of NTUC LHUB's expertise, businesses can create personalised learning solutions tailored to their needs. To gain further insight into the DT solutions offered by NTUC LHUB, we had the pleasure of interviewing Koh Thong Boon, Head of Digital Transformation Solutions at NTUC LHUB.

Find out more about the report on Digital Transformation and uncover the latest insights and trends with NTUC LearningHub’s research reports here.

View details
Podcasts 10 Aug 2023

The LHUB Conversations - The Buzz Surrounding Electric Vehicles

Featured guests: James Ng, Managing Director, BYD Singapore & Philippines and Roger Chan, Director of Engineering, BYD Singapore.

Singapore is committed to reducing its carbon footprint by 50% by 2030. To achieve this goal, the automotive industry will shift towards electric vehicles. This transition requires workers in the automotive industry to acquire new competencies and skills related to electric vehicle maintenance and servicing. Upskilling and reskilling are crucial for workers to be job-ready when the momentum picks up. 

We spoke with James Ng, the Managing Director for Singapore and Philippines at electric automaker BYD, and Roger Chan, the Director of Engineering. During our conversation, we discussed the challenges that come with adopting electric vehicles, such as the need for charging infrastructure, and the training opportunities available for automotive workers as Singapore transitions to cleaner energy sources.

Find out more about the report on electric vehicles and uncover the latest insights and trends with NTUC LearningHub’s research reports here.

View details
Podcasts 16 Mar 2023

The LHUB Conversations - The Buzz Surrounding the Metaverse

Featured guests: Siddharth Jain, Chief Creative Director, Playware Studios and LDR Technology, and Shannon Tan, Head of Strategic Initiatives, LDR Technology.

The metaverse has been getting much buzz in recent years. A slow but growing number of consumers and brands are getting on board. As it evolves, it will improve work collaboration, expand the possibilities for learning and training, and bring a new experience in virtual interactions that is more immersive, diverse and innovative.

We spoke to Siddharth Jain and Shannon Tan recently and find out their views on the metaverse, and the many exciting possibilities it presents for businesses and organisations.

Find out more about the metaverse and uncover the latest insights and trends with NTUC LearningHub’s research reports here.

View details

LXP

Explore popular bite-sized courses, beginner guides, and tips for topic mastery to help you develop a habit of lifelong learning with LXP.

LXP 14 Sep 2023

Top 10 Technology and Adaptive Courses to Upskill Yourself

Digitalisation Cannot Truly Replace You

The growing pace of digitalization means that habitualising learning will be a mainstay. According to NTUC LearningHub’s latest report on Emerging Jobs and Skills, many workers have turned to upskilling opportunities outside the workplace due to concerns over the effects of digitalisation.

Yet, while the use of technology is important in achieving business outcomes, human capital remains at the heart of digitalisation. Human-centric skills are as pertinent as ever amidst the wave of digital transformation.  

While automation may perform repetitive technical duties efficiently without error, they are limited when it comes to complex tasks. Employees will need to take on higher-value jobs to add value to business processes where technologies fall short.

 

Acquiring New Skills as a Routine to Stay Employable

Many employers are now looking to hire candidates with a broader set of skills to take on hybrid roles, according to our Emerging Jobs and Skills report. What this means is that you should be constantly on the lookout for the latest employer-coveted skillsets in which to upskill yourself to boost your value to employers.                  

Currently, the job roles in-demand like data analysis, data visualisation and strategy & operations all require both technology and adaptive skills. Besides technology skills like cybersecurity and digital marketing, acquiring skills in areas like communications and problem-solving will make you much more adaptable, help you analyse situations critically and resolve them creatively.

Aligned with current in-demand skills and job trends, these top LXP – LHUB GO courses is a great place to start your learning journey.

Many are upskilling to boost their future employability and digital resilience. You definitely do not want to be missing out!

 

Top Technology Courses

Microsoft Excel provides you with a range of advanced functions that greatly extend its capabilities. Lean powerful analysis, forecasting, automation, and presentation techniques that offer wide-ranging business benefits in your work.

Course Title: Advanced Microsoft Excel 2019

Course Provider: Filtered

Format: Course

    

 

 

Delve into the world of coding, starting off with Python programming. You will learn simple, versatile, and highly readable code that you can execute on a wide variety of systems quickly and easily.

Course Title:  Python Programming for Beginners

Course Provider: Stone River eLearning 

Format: Course 

 

Everyone in the workplace has a role to play in information security. You can take the first step in reducing the risk of data breaches by learning what they are and being aware of how they typically occur, so that appropriate measures can be taken to prevent them from taking place in the future.

Course Title: Introduction to Cybersecurity

Course Provider: GRC Solutions

Format: Interactive 

 


 

 


 

 

The technology behind cryptocurrency is known as blockchain, and it has created fresh opportunities for businesses and financial institutions around the world. You will learn about how blockchain works, why it's gaining popularity, and how it's being used in organisations today.

Course Title: What is Blockchain

Course Provider: Enspark

Format: Interactive

 

Learn an overview of digital marketing and what it encompasses. You will gain an understanding of digital marketing channels and partake in SWOT and PESTEL analysis. 

Course Title: Introduction to Digital Marketing

Course Provider: Left Bank 

Format: Interactive

 


 

Top Adaptive Courses

In this course, you will investigate self-management (or self-regulation), which is the second of three key areas of personal skills that make up Emotional Intelligence. Learn how you would control and manage yourself and your emotions, inner resources, and abilities

Course Title: EQ and Self-management

Course Provider: Interaction Training

Format: Course

    

 

 

Now, you can add "project manager" to your skillset and see your career success grow and your professional satisfaction reach new heights - while your stress levels fade away. Learn how to ensure better quality, lower costs, and shorter turnarounds with this course.

Course Title:  Project Management Essentials

Course Provider: SkillPath 

Format: Course 

 

You can now master the five simple steps in design thinking. Learn to implement it successfully in your workplace and reap its benefits.

Course Title: Why Design Thinking?

Course Provider: Vado

Format: Interactive 

 


 

 


 

 

You will learn the basics of how and why digital notification can create stress. You'll identify your stressors, learn how to set healthy tech boundaries, clear your inbox and declutter your online life. We'll look at the importance of a 'digital detox' and how you can do it with ease.

Course Title: Managing Digital Stress

Course Provider: The Expert Academy

Format: Interactive

 

You will learn key aspects of communication and how to make it effective. Build an understanding of how to make it effective. Build an understanding of how people modulate their language and interpret their differences in tone.

Course Title: 10 Minutes Communication Skills

Course Provider: Learning Planet

Format: Course

 


 

These courses are specially designed and critically curated to help you acquire the technological and adaptive skills you will need to thrive in the face of digitalisation. Gain access to over 75,000 courses on LXP and develop new competencies to match the pace of technological change.

To learn more or subscribe to LXP, visit https://www.ntuclearninghub.com/lxp

View details
LXP 29 Oct 2021

Five Simple Steps to Grasp Design Thinking

A new way of organisation workflow has led to extraordinary results and drastic improvements; Design Thinking has fast become a trusted approach for employees to be innovative and creative in their work. Some of the world's leading brands, such as Apple, Google and Samsung have rapidly adopted the Design Thinking approach, and it is currently being taught at some of the world's foremost universities like Harvard and MIT[1].

Design Thinking is an iterative process which revolves around the user at its core. It provides a solution-based approach to solving problems, which will help you redefine problems at work to identify alternative strategies and solutions not apparent with your initial level of understanding. Learn more about the origins of Design Thinking and how it has evolved to become one of the most creative problem-solving methodologies in the modern workplace with the 'What is Design Thinking' course by Vado, the top content provider on Design Thinking available on LHUB GO Infinity.

Course Title: What is Design Thinking?  

Course Provider: Vado 

Course Type:  Interactive

Why is Design Thinking Important?

Why are more and more industries talking about Design Thinking and how can it benefit you? That is the million-dollar question. When we come across problems at work, we define and implement obvious conventional methods to find solutions. Design Thinking will help you to brainstorm to develop original ideas instead, engaging you in the process of evaluating and resolving daily challenges creatively. It will help you develop problem-solving skills highly coveted by businesses and the ability to think critically. Finally, Design Thinking will aid you in achieving different professional perspectives, which will benefit not only you, but the company or organisation you work in. To discover more reasons why you should learn Design Thinking, start with the course, 'Why Design Thinking' by Vado.

Course Title: Why Design Thinking?

Course Provider: Vado

Course Type:  Interactive

A Beginner's Guide to the Design Thinking Process

1. Empathise

The first stage of Design Thinking involves getting to know your end-users and their experiences in detail. This stage is crucial for you to start developing truly effective human-centric solutions. Discover how you can conduct tasks to execute the right strategies and tactics in your work.

Course Title: The Design Thinking Process: Empathise

Course Provider: Vado

Format: Interactive 

    

 

 


 

2. Define

This stage is about your users' needs, the problems they face, and the insights you stand to gain. Learn how to define and specify the exact issues and challenges you will face at work in order to brainstorm appropriate solutions.

Course Title: The Design Thinking Process: Define

Course Provider: Vado 

Format: Interactive 

3. Ideate

Ideate feeds off the information gathered in the previous two stages in order to manifest potential solutions. In this stage, you will challenge assumptions and create innovative ideas. Take authority over your ideas, solutions and overcome convention.

Course Title: The Design Thinking Process: Ideate

Course Provider: Vado 

Format: Interactive 

 


 

 


 

4. Prototype

This is the stage where your creative solutions start to take shape. Learn to bring your ideas to life without having to invest large amounts of time and resources to build completed versions of your plan.

Course Title: The Design Thinking Process: Prototype

Course Provider: Vado 

Format: Interactive

5. Test

The final stage is all about placing your ideas into the hands of your users. Observe the effectiveness of your creative solutions and experience the joy and satisfaction of achievement.

Course Title: The Design Thinking Process: Test

Course Provider: Vado 

Format: Interactive

 


 

 

Design Thinking allows you to gain different perspectives to various workplace issues, boosting your creativity and critical problem-solving skills. Gain access to over 75,000 courses on LHUB GO Infinity to lay down a strong foundation and implement a robust framework for yourself with Design Thinking. To learn more about LHUB GO Infinity, or sign up for a free trial, visit: https://www.ntuclearninghub.com/lhub-go/

[1] LinkedIn. 2021. Design Thinking – A Persuasive Strategy for Innovation. [Accessed 19 October 2021]

View details
LXP 07 Oct 2021

How to Future-proof Your Career with Digital Transformation

Even before the pandemic, new and transformative systems and technologies were swiftly implemented in the business world, empowering companies to reinvent, innovate and succeed in an increasingly digital world. Propelled by the pandemic, technology advancements which were supposed to take years have now been accelerated to just a matter of months.

What is Digital Transformation?

Digital transformation is not a new fad in the business arena. The concept has been around since the mid-2000s. Digital transformation refers to the adoption of digital solutions to transform the services or operations of businesses. The realisation of the vision requires strong commitment from corporate leadership to effect a shift in paradigm across the organisation. From Human Resources, Operations to Marketing and Sales, all divisions will need to adopt fundamental shifts in daily work processes as well as the tools and platforms used.

Digital transformation allows us to push the boundaries of technology, challenge the status quo, discover news ways of optimising the business infrastructure, and redefine efficiency in business practices. To learn the fundamentals, start with the course, ‘What is Digital Transformation’ by Enspark, the top content provider on digital transformation.  

Course Title: What is Digital Transformation?

Course Provider: Enspark  

Course Type:  Interactive

 

Why should you be concerned about digital transformation?

In an increasingly connected world, digital transformation has become the main driving force behind business innovation and change. Limitless access to information and the seamless transition of technology has increased expectations at the workplace where you are now expected to have digital prowess. It is now more important than ever for you to make thoughtful decisions about transforming yourself digitally to remain relevant.

Embracing digital transformation secures a wide range of benefits for you too. Developing a digital culture encourages innovation and creativity. As conventional methods and processes become more automated, you will discover more flexibility and autonomy in your role and responsibilities at the workplace. Not only is communication enhanced, but your employee experience will be heightened by digital transformation as well. If you would like to learn more about the importance of embracing digital change, ‘Benefits of a Digital Corporate Culture’ by Enspark is a great place to start.

Course Title: Benefits of a Digital Corporate Culture

Course Provider: Enspark  

Course Type:  Interactive

 

How to jumpstart your digital transformation journey?

By embracing technology, you can increase your work productivity, learn to use analytic tools to gain data insights, train your agility, work mobility, and increase your digital repertoire. If you’re new to the world of digital transformation, there are three key domains to consider – Big Data, Blockchain and the Internet of Things. Here are some of our recommended bite-sized courses to help you get started.

Big Data

Big Data refers to the use of computers to analyse vast amount of information and identify patterns. Discover how Big Data is transforming your industry and find out how you can harness modern technology to improve services and operations.

Course Title: Digital Transformation: What is Big Data?

Course Provider: Enspark 

Format:  Interactive 

Blockchain

Interested in crytocurrency? The technology behind cryptocurrency is known as blockchain, and it has created fresh opportunities for businesses around the world. Uncover the reasons for its growing popularity and learn about the financial opportunities it can bring you.

Course Title: Digital Transformation: What is Blockchain?

Course Provider: Enspark 

Format:  Interactive 

The Internet of Things

We live in a connected world where devices can connect to the internet and send information to people, devices and systems. This network of connected “things” is known as The Internet of Things or IoT. Learn about the evolution of the Internet and how it will impact you.

Course Title: Digital Transformation: The Internet of Things
 

Course Provider: Enspark 

Format:  Interactive 

Regardless of being a business owner or employee, digital transformation will have a lasting impact on you. Get a head start on digital transformation by trying out our recommended courses. Gain access to over 75,000 courses today on LHUB GO Infinity today. To learn more about LHUB GO Infinity, or sign up for a free trial, visit: www.ntuclearninghub.com/lhub-go

View details
LXP 23 Sep 2021

How to Harness the Power of Emotional Intelligence at Work

What is Emotional Intelligence?

Emotional intelligence is about the ability to recognise, understand and manage our own emotions and the emotions of others. Daniel Goleman, a psychologist and author who first introduced and popularised the concept, identified that there are four key domains that make up emotional intelligence. They include self-awareness and self-regulation which deal with managing one’s personal emotions, as well as empathy and relationship management which relates to the emotions of others.  

If you would like to have a deeper look into what emotional intelligence entails, these courses allow learners to understand the concept itself, how it differs from other forms of intelligence as well as some benefits associated with emotional intelligence .  

Course Title: Using Emotional Intelligence: Introduction (Part 1 of 8)   

Course Provider: BizLibrary  

Course Type: Interactive

 

Course Title: Introduction to Emotional Intelligence 

Course Provider: Talent Quest 

Format: Interactive

Why is emotional intelligence important at the workplace?

Given the rise of cross functional teams and collaborative ways of work, emotional intelligence has become more essential in the workplace than ever before. Emotional intelligence can help you to better navigate through the myriad of exchanges and activities at work. For example, emotional intelligence can aid in resolving conflicts and decision-making by preventing judgement from being clouded or emotionally charged.  

Emotional intelligence is a valuable skill which has vast impact on various facets of the workplace. It helps to build rapport with colleagues and business partners by improving one’s communication, collaborative, and relationship management skills. Emotional intelligence also improves negotiation and problem-solving skills which are important to achieving strong business outcomes.  

For those in leadership or managerial positions, emotional intelligence plays an even greater role as these roles are essentially about managing people. An understanding of emotional intelligence enables leaders to better manage their emotions and that of the team. While most leaders tend to focus solely on the performance of the teams, leaders should cultivate better relationships and understand their team inside and out.  

This helps to cultivate a psychologically safe environment at work and encourages team members to strive through adversity. With the conducive working environment and greater compassion towards the team, emotionally intelligent leaders can effectively improve employee retention as well.   

How can one develop emotional intelligence?

Given the breadth and depth of the concept, improving all four pillars of emotional intelligence is key. We recommend the ‘Using Emotional Intelligence’ eight-part video series by BizLibrary as a starting point. Through this interactive course, learners can look forward to discovering various tools and tips to strategically develop all four facets of emotional intelligence.  

1. Self-Awareness

Developing your self-awareness sets the foundation towards increasing emotional intelligence. It is the ability to identify and understand what triggers your emotions. At this stage, you should be asking yourself questions such as ‘What am I feeling’ and ‘Why am I feeling this way’. Penning down these emotions and underlying reason for the emotion experienced can help to boost your self-awareness. For more tips, ‘Improving Your Self Awareness’ by BizLibrary allows learners to understand themselves inside and out.  

Course Title: Using Emotional Intelligence: Improving Your Self-Awareness (Part 2 of 8)  

Course Provider: BizLibrary 

Format: Interactive 

 

2. Self-Regulation

Self-regulation refers to having the power to pause between feeling an emotion and reacting to it. This is an important aspect as it helps you to control disruptive emotions and impulses, thereby preventing rash decision making at work. One way to practice self-regulation is to explore techniques to release workplace stress such as taking up a new hobby or exercising. The interactive course by BizLibrary on ‘Improving Your Self-Management’ gives leaners a deeper insight into the different ways to practice emotion regulation.  

Course Title: Using Emotional Intelligence: Improving Your Self-Management (Part 3 of 8)  

Course Provider: BizLibrary 

Format: Interactive 

 

3. Empathy

The third domain to develop emotional intelligence is empathy which is the ability to sense the feelings of others, understand their perspectives and how you respond to them. To increase empathy and perspective taking, try engaging in active listening as you interact with others. This entails asking questions and providing feedback which helps you to pay more attention to both verbal and nonverbal communication. To find out more, ‘Improving Your Social Awareness’ and ‘Social Awareness Tools’ by BizLibrary provides useful tips and practices on how to develop greater empathy.  

Course Title:  Using Emotional Intelligence: Improving Your Social Awareness (Part 4 of 8)  

Course Provider: BizLibrary  

Course Type: Interactive  

 

Course Title:  Using Emotional Intelligence: Social Awareness Tools (Part 5 of 8)  

Course Provider: BizLibrary 

Course Type: Interactive 

 

4. Relationship Management

Relationship management is the ability to read situations and modify your response, navigate conflict skilfully and communicate effectively. A widely used tool for enhancing empathy is the DISC assessment which provides insights into your personal behaviour when interacting with others. Here are some of the recommended courses on LHUB GO Infinity to help you build stronger work relationships and social skills.  

Course Title:  Using Emotional Intelligence: Building Strong Personal Relationships (Part 6 of 8)  

Course Provider: BizLibrary  

Course Type: Interactive  

 

Course Title:  Using Emotional Intelligence: Building Strong Professional Relationships (Part 7 of 8)  

Course Provider: BizLibrary 

Course Type: Interactive 

 

Course Title:  Using Emotional Intelligence: Using DISC to Raise Your Emotional IQ (Part 8 of 8)  

Course Provider: BizLibrary  

Course Type: Interactive  

 

While emotional intelligence may come naturally to some, emotional intelligence can be cultivated through practice. While the methods we suggested are not exhaustive, it is important for you to find a method that suits your emotional well-being.  

Understand your own emotional intelligence and gain access to over 75,000 courses today on LHUB GO Infinity today. To learn more about LHUB GO Infinity, or sign up for a free trial, visit: /lhub-go/

View details
LXP 09 Jul 2021

A Beginner’s Guide to Mastering the Agile Methodology

What is the Agile Methodology?

The Agile methodology is a practice in the software industry which contains various frameworks for product development and teamwork. It is the ability to deal with change throughout a project, and overcome obstacles faced along the way.  

As Agile has developed into a practice for a range of industries, from marketing to human resource, Agile is a flexible tool for any employee working in teams. It encourages people to take a human-based approach, by solving problems through collaboration and self-organisation. This would be especially helpful given the rise of cross-functional collaboration.  

Why pick up Agile?

Agile encourages people to be productive and efficient through applying different frameworks such as Scrum or Feature-Driven Development to their own work. Being equipped with Agile also allows you to stand out from jobseekers or other colleagues by showing your ability to adapt and transition in the workplace. You can further set yourself apart by gaining industry-related Agile skills, such as Marketing or Business Agility. 

The Agile methodology also helps in improving one’s self-organisation where employees can better manage their time and tasks. Methods such as the Kanban board, a popular software development methodology adopted by agile teams, works well for individuals as it motivates them to complete and move more tasks across the board. As work-from-home arrangements continue in many workplaces, it’s important to be mindful of time when approaching various tasks. 

If you would like a preview of Agile, ‘Getting Flex-Agile’ by Symmetra and ‘Developing and Supporting an Agile Mind-set’ by Skillsoft are courses for prospective project managers or individuals who are looking to upskill in Agile. These courses give an overview of Agile and how to build an Agile mindset.  

Course Title: Getting Flex-Agile  

Course Provider: Symmetra 

Course Type: Interactive

Course Title: Developing and Supporting an Agile Mind-set 

Course Provider: Skillsoft 

Format: Interactive 

How does Agile benefit the workplace?

The Agile methodology has been on the rise for most businesses due the benefits of improving employee productivity. As businesses begin and continue to take up more collaborative ways of work, cross-functional projects are increasingly becoming a norm. Regardless of whether you are leading or contributing to these projects, Agile helps promote better team coordination to get the work done effectively and efficiently.  

Focusing on project management, the Agile methodology can be applied to most forms of work through problem solving and teamwork. Employees are encouraged to be creative and contribute extensively to these projects, creating the best results possible. For example, quality-control and a step-by-step progress is carried out by everyone in the team, to ensure that there are reduced risks when the project is executed. By applying the Agile methodology at the workplace, teams will see continuous improvements in their work. 

To find out more on how Agile can improve your way of work, ‘The Benefits of Agile Project Management’ by 365 Career and ‘Introduction to Agile Project Management’ by Mind Channel allows learners to understand the flexibility of Agile as a team, and how it can benefit them in the long run. 

Course Title: The Benefits of Agile Project Management  

Course Provider: 365 Career 

Format: Video 

 

Course Title: Introduction to Agile Project Management  

Course Provider: Mind Channel 

Course Type: Video 

How can I start?

To get started, first determine which Agile certifications can enhance your current skillset. Do you wish to take the lead in projects and manage different roles? Or do you intend to start a business but are uncertain of how to make your ideas work? From Agile Team Facilitation to Business Agility, there will be courses that suits your needs.  

While spending a day or two for courses is often perceived as time consuming, you may want to explore the many short online courses instead. For starters, LHUB GO Infinity has over hundreds of bite-sized Agile courses, ranging in topics and duration to suit your own schedule. Regardless of your skillset or preferred industry, there will be a course suitable just for you. 

 Here are some of our recommended Agile courses on LHUB GO Infinity. ‘iSQL Certified Agile Business Analysis – Introduction’ by Planit is a course that dives into Agile for Business Analysts who are adapting into new workplaces equipped with Agile. For ‘Agile Software Development Methodologies’ by Skillsoft, this course focuses on the methodologies and mindset that can help Software Developers in their line of work.  

Course Title: iSQI Certified Agile Business Analysis – Introduction  

Course Provider: Planit 

Course Type: Interactive  

Course Title: Agile Software Development Methodologies  

Course Provider: SkillSoft 

Course Type: Interactive 

Regardless of a business owner or a software developer, Agile is adaptable in different job scopes and work styles and can work for you.  

Get a head start on the Agile methodology and try out these Agile courses today. Gain access to over 75,000 courses today on LHUB GO Infinity today. To learn more about LHUB GO Infinity, or sign up for a free trial, visit: https://www.ntuclearninghub.com/lhub-go/

View details
LXP 11 Jun 2021

10 Courses under 10 Minutes with LHUB GO Infinity

Upskilling is common nowadays, especially with employees upskilling in their own time. While upskilling on your own accord allows you to be independent, setting large pockets of time for learning may not be ideal for everyone. Even with online courses, some courses may take up to a few hours to complete. 

On LHUB GO Infinity, courses range from topic, duration and even format to fit learning into everyone’s lifestyle. From over 75,000 courses, we have picked out 10 different courses to quench your thirst for learning in under 10 minutes!

From life skills to digital skills, here is our list of 10 courses under 10 minutes for you to start your learning journey!

Funnel questions is a technique used by investigators and detectives. With this course, you can expect to learn the basics of funnel questions and how it enables you to obtain details and better answers from your respondents.

Suitable for improving effective communication, be it between co-workers or when speaking to new candidates.

Course Title: 6. Creating A Powerful First Impression & Opening (10 minutes)
Course Provider: Learning Planet
Format Type: Video
Skills Focus: Critical Thinking, Interview Skills  

Having good decision-making skills is important in choosing rational steps that can affect your work. Now, better decisions are made from data and research. While some decisions do not require extensive information, knowing how to make better choices can improve your work-life.

In just one minute, this course will touch on 5 steps that will improve your daily life, such as seeking perspective from others and determining if some decisions can be handled by others.

Course Title: 1 Minute Better Decision Making
Course Provider: Learning Planet
Format Type: Video 
Skills Focus: Critical Thinking Skills

3.1 Minute Time Batching (1 minute)

If working from home has become a distraction, this is the course for you. When facing multiple deadlines and many different tasks, it gets difficult to zero in on the task at hand.

Time batching is when you group tasks according to their objectives or deadlines, so that it is simpler to focus on completing the tasks. It also helps you to schedule your day, even when unexpected tasks are assigned. 

Course Title: 1 Minute Time Batching
Course Provider: Learning Planet
Format Type: Video
Skills Focus: Adaptive and Time Mangement Skills  

4. Hybrid Working 101 (3 minutes)

Although most of us have gotten used to working from home, some are planning to return to the office on a hybrid basis. This course comes in handy for those who need help in adapting to new working arrangements.

Covering topics such as virtual interviews and maintaining emotional intelligence, this course dives into the etiquette of working from home, as well as balancing productivity when working from home or the office.  

Course Title: Hybrid Working 101
Course Provider: iAM Learning
Format Type: Interactive Video
Skills Focus: Adaptive, Life Skills  

When sharing Excel sheets across the organisation, creating new sheets of data for different departments is a hassle. Additionally, sharing unnecessary data may stir up internal security issues.

With row-level security for Excel, you can hide data from different roles in the organisation with ease. For example, if you want to share data on product sales with the marketing team, row-level security enables you to hide data which is irrelevant to them.

 

By learning how to implement row-level security, you are one step closer to being an Excel master. 

Course Title: Implement row-level security 
Course Provider: Microsoft Learn
Format Type: Step-by-step Guide
Skills Focus: Digital and Excel Skills

Presenting to clients or colleagues may be nerve-wrecking. While creating beautiful slides with powerful content is important for any presentation, creating a lasting first impression is key in acing it.

Through this course, you will learn the importance of making a good first impression as well as how to portray confidence in doing so.

Once you have delivered a powerful first impression, your audience will perceive you more positively and be interested in listening to what you have to say.

Course Title: Creating A Powerful First Impression & Opening 
Course Provider: Skillshub
Format Type: Interactive Course 
Skills Focus: Presentation Skills 

7. 10 Minute Critical Thinking (10 minutes)

For those who want to go deeper into critical thinking, this course covers more on what critical thinking is and how it can be used in your day-to-day activities.

Understanding the problem and how data can be useful in problem solving are a necessary step before you can hone your decision-making skills.

 

Throughout the course, questions are given for you to reflect and process the information in the video, in turn cultivating a critical thinking mindset.   

Course Title: 10 Minute Critical Thinking 
Course Provider: Learning Planet
Format Type: Video 
Skills Focus: Adaptive Skills

8. Social Media, Screens & Teens (10 minutes)

Social media is a norm for everyone to have, especially teens. It has become a part of their lives and can affect their development in terms of mental and physical health.  

While we are constantly informed of how it negatively affects them, it is also important to understand how teens can use it to their advantage.

Through this course, you will learn how teens can balance social media usage and maintain a healthy relationship with social media and their digital devices.  

Course Title: Social Media, Screens & Teens 
Course Provider: iAM Learning
Format Type: Interactive Video 
Skills Focus: Life Skills

While interviews are common, having the proper skills to engage the interviewee is what makes an effective interview.

 

By learning from the perspective of the interviewer and interviewee, this course prepares you to conduct proper interviews and receive great answers that will help you in your research. Even after you have completed your research, these skills will come in handy the next time you carry out interviews. 

Course Title: 10 Minute Effective Research Interviews 
Course Provider: Learning Planet
Format Type: Video
Skills Focus: Research and Interview Skills

10. What is the Role of a Key Account Manager? (10 minutes)

Looking to be a key account manager? This course perfectly sums up the responsibilities of an account manager from the perspectives of both the organisation and customers.

While this role may vary in different organisations, a key account manager is someone who builds and maintains the relationships between clients and the organisation. They are also the ones who liaise directly with the clients according to their needs, be it for sales support or marketing.

With this course, you can better evaluate your skillsets and determine whether you have what it takes to be an effective key account manager.

Course Title: What is the Role of a Key Account Manager?
Course Provider: Skillshub
Format Type: Interactive Course
Skills Focus: Job Skills

Out of these 10 courses, there must be one that piques your attention. Sign up and gain access to over 75,000 courses today on LHUB GO Infinity today. To learn more about LHUB GO Infinity, or sign up for a free trial, visit: https://www.ntuclearninghub.com/lhub-go/

View details
LXP 04 Jun 2021

5 Adaptive Skills to Make Your Resume Stand Out

LHUB GO has been rebranded as the LHUB Learning eXperience Platform (LXP), the one-stop online mobile learning application for all your upskilling needs.  

 
As COVID-19 disrupts our modes of working, essential skills such as communicating with our co-workers and leadership come in handy in being part of effective teams. Employers have therefore been increasingly on the lookout for employees with the right adaptive skills to increase productivity.  

Unsure of which adaptive skills to pick up? Boost your skills according to NTUC LearningHub (NTUC LHUB)’s latest Employer Skills Report, along with our course recommendations from LHUB GO Infinity – Singapore’s largest online learning platform with over 75,000 courses available on demand!  

1.Effective Communication

Voted by 68% of employers, effective communication is the top adaptive skill of 2021. When companies began transitioning to new modes of working, this skill has become key in maintaining pre-pandemic workplace camaraderie.

More than just telecommunication, effective communication can include conducting regular meetings to check in on one another. Regular check-ins give employees a safe space to resolve issues and engage with one another, even if they are done virtually. You can also get creative with how to keep work teams motivated and engaged by organising online bonding games and brunches.

Effective communication encourages employees to get to know their co-workers better and ultimately improve the social and emotional well-being of the team.

Improve on your effective communication skills with these courses:

2. Teamwork

Teamwork has maintained its position as the second most adaptive skill coveted by employers for the past two years. Voted by 55% of employers, teamwork is essential in maintaining a cohesive team.

As many employees begin to feel fatigue from working from home, their days feel repetitive with continuous virtual meetings and deadlines. This may cause employees to feel disengaged with others, and lose the human aspect of work.

To overcome this, good teamwork is essential to motivate employees to keep going and stay on the right track when it comes to tasks. This will improve workflow processes that may have been affected due to the pandemic restrictions.

To learn more about teamwork and ways to improve your team’s dynamics, we recommend these courses:

3. Leadership

The pandemic has boosted new ways of work across many workplaces. Managing a team has therefore changed through hybrid modes of working. Being able to not just lead projects but people, is especially important.

While anyone can become a leader, the best leaders are the ones with the right attitude and mindset to handle others. This includes being empathetic towards teammates you may now only see online.

As the pandemic presents new challenges, leaders today must be able to overcome the unpredictable future and continuously motivate their teams to achieve the best at work.

Want to develop the leader in you? Start with these courses:

4. Negotiation & Influencing Skills

Negotiation and influencing skills have risen in importance by 15%  since 2020. Although this skill is not new, it has become a valued skill today, as it shows one’s ability to achieve the best results at work

Having negotiation and influencing skills will allow you to hold constructive discussions and work through disagreements. Your communication skills will shine, as you are able to find the best solutions for different parties.

Negotiation and influencing skills can also encourage a more positive work culture where employees can initiate discussions without fearing the outcome.

Want to learn how to negotiate for the better?  Here are some courses that will help you:

5. Innovation

To inspire new ways of work, employees are encouraged to innovate changes in the workplace. More than just solving problems, innovation will also help to improve current work processes. For example, repetitive tasks are common in many workplaces, such as clerical work. To improve this, an automated process can be programmed to improve productivity of employees.

Regardless of the industry, innovation as a skill can introduce new ideas and processes to a company and may even change the work culture itself. Innovation also encourages employees to get creative and step up to new challenges.

Get innovative with these courses:

Now that you know the top skills, why not take up our recommended courses? Gain access to over 75,000 courses today on LHUB GO Infinity today. To learn more about LHUB GO Infinity, or sign up for a free trial, visit: https://www.ntuclearninghub.com/lhub-go/

 
View details
LXP 17 May 2021

Top 5 Digital Skills to Boost Your Resume

Upgrading yourself may be challenging, especially with the constantly evolving workplace demands across industries. With many companies taking the leap towards digitalisation, developing digital skills has become a hot topic amongst workers and employers.  

Unsure of which digital skills to pick up and boost your employability? Here are the top 5 digital skills of 2021 that will boost your resume, according to NTUC LearningHub (NTUC LHUB)’s latest Employer Skills Report, along with our course recommendations from LHUB GO Infinity – Singapore’s largest online learning platform with over 75,000 courses available on demand!  

 

1. Digital Marketing

Voted by 50% of employers, digital marketing is the top digital skill in 2021. When the pandemic struck, everyone had to move online, be it for work or even leisure. We found ourselves looking at our mobile devices and laptops for hours every day, as we coped with living in a Covid-19 world 

Fortunately for businesses, it was an opportunity to digitalise their efforts, especially in the area of marketing. Digital marketing has grown in importance the past year, as companietry to grab customers’ attention online, from social media advertisements to producing attractive content fotheir products and services. 

Get started on Digital Marketing with these courses

2. Data Analysis

In the past year, data analysis has risen as the second most coveted digital skill by employers. Low-cost and effective for many businesses, this skill has gained even more traction when companieare faced with major economic shifts affecting their operations. 

As businesses become prudent with their resources, they begin to collect data to understand their customers needs and evaluate the success of previous projects. Data analysis also promotes further cost-saving through automation in the workplace, using platforms such as Python and Tableau. With data analysis, companies can better map out their business goals and strategies for the best outcomes. 

Keen on boosting your skills in data analytics? Here are our recommended courses: 

3. Project Management Skills

Many businesses have faced disruptions during the lockdown, where projects were halted indefinitely or stopped entirely. Workplaces continue to see major shifts in leadership roles and more responsibilities are placed on others to complete ongoing projects.  

Project management skills sees more demand as workers are needed to lead and take over new and ongoing projects effectively. As businesses continue to adapt to new ways of working remotely, project management skills have also evolved and it is increasingly crucial to manage projects and tasks online

To begin your upskilling journey, here are some courses to pick up: 

4. Basic IT Support

As workplaces continue to digitalise and automate, many employees still lack basic knowledge in technology and the internet. Businesses are also increasingly at risk of being exposed to technological dangers, such as data breaches and cyber hacking. Although most workplaces are equipped with an IT team, knowing the basics of IT can help employees work more efficiently and safelyBasic IT support is more than just software errors and failed login attempts. It can be as simple as discovering new tips and tricks on Microsoft Office applications, or as complex as managing access on Microsoft Teams or Skype. Knowing a thing or two can improve your productivity tremendously, and you may even find yourself helping other colleagues with their IT troubles.   

Whether you have a background in the IT field or not, there is always a skill for you to improve on. Here are some of our recommended courses

5. Data-Driven Decision Making Skills

As data analysis sees rise amidst the pandemic, being equipped with data-driven decision making skills are as important as knowing how to extract data. Even if businesses have an extensive range of data collected, decisions made from the data insights are what will affect the company tremendously 

While this skill may seem similar to data analytics, data-driven decision making focuses on being detail-oriented and translating data into actionable steps for the company to move forward with. This skill also encourages employees to be more experimental with their work in order to find out what works best for the business to strive.  

Choosing a course does not require you to analyse data, so here are some courses to start your learning journey

Now that you know the top skills, why not take up one of our recommended courses? Gain access to over 75,000 courses today on LHUB GO Infinity today. To learn more about LHUB GO Infinityor sign up for a free trial, visit: https://www.ntuclearninghub.com/lhub-go/

View details
LXP 10 May 2021

A Closer Look at LHUB GO Infinity

In February this year, we launched LHUB GO Infinity  Singapore’s largest subscription-based online learning platform. With the inevitable workplace transformation and evolving job roles in this post-pandemic era, learners are increasingly realising the need to continue taking up new skills and constantly updating their skill set.  

Ready to upskillFind out how LHUB GO Infinity can help in your journey towards acquiring in-demand competencies highly coveted by employers. 

1. Access to over 75,000 courses and more at your fingertips

LHUB GO Infinity boasts over 75,000 courses, with wide range of topics to diversify your skill set for the transforming future of work. The extensive list of courses offered caters to learners from different backgrounds and competency levels, from basic to advanced skills and knowledge

With courses created by world-class content providers such as Microsoft Learn, 365 Careers and BizLibrarylearners can enhance their employability with quality learning materials at their fingertips.  

2. Courses are mapped to skills in-demand

LHUB GO Infinity’s courses are carefully curated to ensure they meet the in-demand skills of employers across Singapore.  

In NTUC LearningHub’s Employer Skills Report 2021Effective Communication and Digital Marketing are identified as this year’s in-demand skills coveted by employers across various industries. To boost your Effective Communication skills, look out for Trust Building through Effective Communication by Skillsoft and Effective Business Communication by Vado on LHUB GO Infinity.  For Digital Marketing, ‘Introduction to Digital Marketing by Left Bank is great for beginners. If you only have five minutes to spare, Future of Digital Marketing by Sarder Learning will give you quick snapshot of Digital Marketing. 

To check out the other top in-demand skills you can learn, download NTUC LearningHub’s Employer Skills Report 2021 here 

3. Learn at your own time and pace

As we continue to transition into a hybrid mode of working, picking up new skills is made simpler through LHUB GO Infinity’s asynchronous learning. You can start and pause at any point of the course without worrying about where you last stopped.  

The courses are offered in ‘microlearning’ format, designed for bite-sized learning with durations ranging from as short as nine minutes to seven hours. From topics covered within five minutes to those that last for a few hours, you will get to decide how much time to set aside for the different courses of interest. 

So, whether you are commuting to work or having your lunch break, learn anywhere, anytime with LHUB GO Infinity. 

4. Enjoy personalised recommendations for your learning journey

Still unsure of which courses to take? LHUB GO Infinity allows you to personalise your learning journey, with a variety of topics and course providers to choose from. Filter your preferred topics and duration or even content type to find the perfect courses to match your learning style and needs. Learners can also select their topic of interests, and LHUB GO Infinity will do the rest to recommend the most suitable courses tailored specially for youThis way, you can enhance your employability by continuously exploring the platform and filling your own skills gaps. 

For example, if you are looking for a quick crash course on Microsoft Excel and its functionsover 2000 videos are available to cover the fundamentals of Microsoft Excel with a step-by-step guide in under five minutes. Some notable content providers for Microsoft-related content include 365 Careers, Mi-Crow and Mind Channel.  

With LHUB GO Infinity, learning is made accessible and seamless to anyone who seeks to diversify their skillsets.  

Gain access to over 75,000 courses today on LHUB GO Infinity today. To learn more about LHUB GO Infinityor sign up for a free trial, visit: https://www.ntuclearninghub.com/lhub-go/

View details

For Learners

Learn about an array of topics, enriched by expert guidance and tips, to enhance your skills and employability.

For Learners 17 Apr 2020

New Decade, New Trends: Five Skills That Will Propel Careers to Greater Heights

The last decade saw an explosion of new advancements such as 4G, cloud computing and big data analytics. These innovations not only transformed the way we live, but also the way we work. With 2020 just around the corner, which vital skills will help you keep up with the upcoming trends?

From the advent of 5G to the proliferation of Artificial Intelligence (AI), our world is changing more rapidly than ever and the next decade will call for a whole new set of skills. Here’s a list of our top predictions and how you can start preparing for them!

1. Data Analytics Skills

he data analytics industry plays a key role in Singapore’s economy. Studies by the Singapore Economic Development Board indicate that it contributes at least S$1 billion each year, and the value of regional business analytics services is estimated to SGD$37 billion by 2022! While the “big data” buzzword of this era may seem daunting, data analytics simply allows businesses to parse through the massive amounts of information generated to extract meaningful and actionable insights.

The uses for these insights are endless — from improving marketing, to providing better customer service and streamlining decision making. As Singapore remains committed to becoming a digital nation, more and more companies are beginning to overhaul operations to incorporate data analytics. Skillswise, that means global need for talented analysts will only continue to grow in the coming decade.

Recommended Course: Data Appreciation To Extract Business Value

2. Customer Experience (UX) Skills

As 4G gained traction in the 2010s, so did UX to ensure that digital products offer a pleasant experience for their users. But just as we are beginning to understand how UX works, things are about to be shaken up with the advent of 5G. Expected to cover at least half of Singapore by the end of 2022, 5G will offer speeds of up to 100 gigabits per second (that’s up to 100 times faster than its predecessor!).

The effects of 5G are far-reaching. On one hand, slow websites and low quality videos will no longer be acceptable. On the other hand, designers will be able to utilise high definition media and animated texts, fonts and graphics to engage users. Customers are interacting with businesses via digital touchpoints over physical channels more than ever, making it all the more important to create holistic and memorable experiences throughout the journey. With UX sitting at the heart of every business’ digital presence, there will be a growing demand for experts who can examine an organisation’s digital performance and ensure that it conforms to the latest industry standards and trends. As such, experienced UX practitioners will become indispensable to businesses in the decade to come.

Recommended Course: User Experience (UX) Foundation

3. Programming & Automation Skills

Humans are not designed to engage in menial or repetitive tasks. It stifles creativity and increases the occurrence of human error. Robotic Process Automation (RPA) however, offers workers the potential to free up time spent on daily repetitive tasks by creating their very own robot to do the work instead.

The worldwide market for RPA services is expected to reach $7.7 billion in 2020 and grow to $12 billion in 2023. While RPA robots can read and understand simple documents, machine learning and AI algorithms will enable them to draw data from multiple sources and deal with more complex processes. In saying that, RPA wasn’t designed to displace workers. Rather, they are only as effective and efficient as the person configuring them, so skilled practitioners will be more important than ever to programme robots as an additional help at the workplace.

Recommended Course: Robotic Process Automation (RPA) Fundamentals

4. Cybersecurity Skills

As the world continues to rapidly increase its level of connectivity through 5G and IoT, so too will we see an increase in the occurrence and sophistication of cyberthreats. And while AI will help to identify and respond to new threats, the number of data breaches is expected to rise as hackers use these same methods to break into well-protected systems.

The bright side is that the pressures of cybersecurity will force organisations to make it a priority and give birth to a whole suite of new career opportunities. Research has shown that 53% of IT workers report that their company is short on cybersecurity skills. Recruitment agency Michael Page also surfaced cybersecurity as one of the key hiring trends in the technology, media and telecommunications sector. Technical and non-technical professionals alike will greatly benefit from an in-depth understanding of cybersecurity threats, opportunities and solutions.

Recommended Course: Cybint Cybersecurity Protection Programme

5. Project Management Skills

Good project management involves more than just keeping to timelines and ensuring expenditures are in check. It unites teams, facilitates effective communication and creates a clear vision for success. In the age of digital transformation, fundamental business processes are changing, and project management must adapt to keep up with the times.

Project management is also at the forefront of the budding DevOps trend. A combination of philosophies, practices and tools, DevOps enables organisations to deliver new and updated products more rapidly and frequently than traditional approaches.

While the velocity of delivery has traditionally been favoured as a metric of success, business value will become just as important and require talents who possess not only technical but business skills. Being proficient in project management will be an invaluable skill for a multitude of careers in 2020 and beyond.

Recommended Course: NICF – Project Management Professional (PMP)

This festive season, give yourself and your loved ones the gift of learning. Enjoy registration fee waiver on us for all December and January classes* to kickstart your learning journey!

NTUC LearningHub celebrates 15 years of transforming people through accessible and affordable education. Since 2004, we have fulfilled over 2.4 million training places and transformed over 21,000 organisations.

Regardless of collar, age or nationality, we are here to help you upgrade your skills to keep up with the rapidly changing workforce in 2020 and beyond. For more information on how we can help, talk to our friendly Course Consultants at NTUC Trade Union House, Devan Nair Institute for Employment and Employability, LHUB@Tampines Mall or any of our roadshows islandwide.

*Applicable for programmes/courses conducted in December 2019 and January 2020 only.

View details