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If you are inquiring about a course at:

+65 6336 5482
Mon – Fri, 8.30am – 5.30pm.

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+65 8488 5482
Mon – Fri, 8.30am – 5.30pm.

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General Matters

Website Matters

Why is the website distorted when I come back?

You may experience temporary distortions on our new website if you are a revisiting user. Our site works best on Chrome browsers and you may take the following steps to refresh your device’s cache:

1) Press Shift + F5 on the website (Chrome)

2) Go to Private/Incognito mode on the browser and load the website again (Chrome)

3) Clear browser history and load the page again

4) If you are using Internet Explorer 11, please ensure you have updated to the latest build. We highly recommend you to use the latest Chrome instead.

Registration

For Self/Individual Registration

To complete the registration process, payment has to be made for the applied course. You will receive an SMS reminder (based on the mobile phone number indicated during registration) once the course is confirmed.

For Corporate/Company Registration

Your Human Resource personnel or the officer-in-charge who completed the registration on your behalf will receive a confirmation letter from us. Please bring along this confirmation letter on the first day of your course.

REQUEST WHAT YOU NEED TO DO ANY FEES?
Self Individual Deferment / Transfer / Withdrawal
  • Make request at our Branches at least 14 days BEFORE class.
  • Any request less than 14 calendar days is subject to LHUB’s approval.
Case-to-case basis for requests less than 14 days BEFORE class
Corporate / Company Registered Deferment / Transfer / Withdrawal / Replacement with another trainee
  • Inform your Human Resource personnel or the officer-in-charge who did the registration on your behalf.
  • They will in turn contact our sales person who attended to the registration to make the changes.
  • Any request less than 14 calendar days is subject to LHUB’s approval.
Case-to-case basis for requests less than 14 days BEFORE class

For registration, please click here. Please note: Online Registration applicable for certain courses only.

To make an enquiry, please can click on Enquiry form / Course Enquiry button at the top right of Course content page as screenshot below:

The course schedules are now found in the course pages. Our new website now offers many ways for you to search for the course you want. You can key in your search or browse through our courses categorized by our Academies here.

Common Course Admin Matters

All trainees are expected to be punctual for all courses at all times. Latecomers will not be allowed to sit in the examination / assessment.

The LHUB eCertificate will be sent via email after 10 working days from the last day of the course / assessment date.

WSQ Full Qual Certificates/Statement of Attainment (SOA) (SSG)

SSG has rolled out Workforce Skills Qualifications (WSQ) e-Certificate (e-Cert) system from 3 November 2014. This is an online system that issues electronic certificates to WSQ trainees who have successfully completed their training. It replaces the current hardcopy certificate issuance process.

Trainees assessed as competent will receive notification via email or SMS from SSG to view and download their e-Certs after their last assessment.

With the implementation, all Statements of Attainment (SOAs), Full qualifications and transcript will be in electronic form generated at www.myskillsfuture.sg

For Workplace Literacy & Numeracy (WPLN) assessment, the Centre for Employability Skills (CES) will mail to you through normal mail postage.

Career Readiness Certificate (CRC)

To apply for CRC, please ensure that you have fulfil WDA’s requirements.
For more information, you can contact WDA or check on their website: www.wda.gov.sg
CRC will be ready within 3 months upon your application and acceptance.
You will receive a call AND email or letter from us when your certificate is ready for collection.

Certificate, Advance Certificate & Specialist Diploma for Workplace Safety & Heath Professional Courses

Trainees assessed as competent will receive notification via email or SMS from WDA to view and download their e-Certs after their last assessment.
While waiting for the certificate and transcript, you may request for a Letter of Completion (LOC) by writing in to wsh_prof@ntuclearninghub.com

Certificate of Achievement / Attendance for MOM Accredited Course

The Safety Pass can be collected at the following location:

NTUC Trade Union House

Mon – Fri: 9am – 3pm

You can submit the replacement request via online.

Please click below link for Online Replacement request form.

Click Here

or alternatively you may come down to our centre to request in person;

Replacement of Safety Pass

  • NTUC Trade Union House
  • Replacement safety pass – $15.00 (inclusive of GST and will include photo-taking services.)
  • Please furnish the original Singapore police report, together with any form of photo identification.
  • (For example NRIC, driving license or passport, etc.)
  • Please allow 7 working days for processing.

NTUC Trade Union House

Mon – Fri: 9am – 3pm

You can submit the replacement request via online.

Please click below link for Online Replacement request form.

Click Here

or alternatively you may come down to our centre to request in person;

Replacement of Safety Pass

  • NTUC Trade Union House
  • Replacement safety pass – $15.00 (inclusive of GST and will include photo-taking services.)
  • Please furnish the original Singapore police report, together with any form of photo identification.
  • (For example NRIC, driving license or passport, etc.)
  • Please allow 7 working days for processing.

NTUC Trade Union House

Mon – Fri: 9am – 3pm

  • Trainees may proceed to the following branch to request for a replacement of the certificate. Please allow 7 working days for processing.
  • Charges for the replacement certificates are as follows:

Replacement of LHUB eCertificate: $16.05 (inclusive of GST)

NTUC Trade Union House

Mon – Fri: 9am – 3pm

Common Exam / Assessment Matters

EXAM CAN RETAKE? ANY FEES?
Non-WSQ in WSH Academy NO  NA
WSQ in WSH Academy & Security Academy Not Yet Competent (NYC) trainees can apply for a remodule. WSQ Course Remodule – $53.50 (Incl. GST)
Employability Academy NO  NA
IT Academy NO – but trainee can make direct appeal for assessments / exams conducted by external bodies based on their guidelines NA
EXAM CAN APPEAL? ANY FEES?
WSH Academy YES – trainee needs to apply within 14 days from exam release date(Appeal results estimate to be available 14 days from appeal) $53.50 (Incl. GST) *
Employability Academy NO NA
IT Academy NO – but trainee can make direct appeal for assessments / exams conducted by external bodies based on their guidelines NA

* Appeal fees refundable if appeal is successful.

The results for Supervisor and Managerial level courses will be released 10 working days after the final exam and will be available here. The result release notification will be informed via email, thus it will be important to furnish us with a valid email address during registration.

ITIL Questions

The new updated ITIL guidance will be called ITIL 4. This name reflects the role ITIL 4 will play in supporting individuals and organizations to navigate the Fourth Industrial Revolution.

IT is at the core of every business in today’s world. The update will allow ITIL to reflect the fast-paced and complex environment we live in, and new ways of working and emerging practices, all of which are essential not only for ITSM professionals, but also for a wider range of professionals working in the digital transformation world. The purpose of ITIL 4 is to provide organizations with comprehensive guidance for the management of information technology in the modern service economy. ITIL 4 will evolve to provide an end-to-end IT/Digital Operating Model, covering the full delivery (and sustaining) of tech-enabled products and services, guiding how IT interfaces with, and even leads, the wider business strategy.

The full certification scheme has now been released. You can view the scheme and the suggested journeys for candidates who are already ITIL qualified at www.AXELOS.com/itil-update.

If a candidate has taken only ITIL v3 Foundation, then the recommended approach is to take ITIL 4 Foundation in order to be able to transition to the new scheme. There is a large amount of new material in ITIL 4 Foundation therefore a new single exam is required to assess end-learner’s knowledge of the new ITIL 4 Foundation guidance. ITIL 4 Foundation is scheduled for release in Q1 2019.

Alternatively, end learners also have the option of obtaining 17 credits from the ITIL v3 scheme which would make them eligible to take the ITIL Managing Professional transition module to migrate to ITIL 4 scheme.

Due to the structure of ITIL 4 Foundation, there will not be a transition module at the Foundation level. There is a large amount of new material in the ITIL 4 Foundation therefore a single exam is required to assess end-learner’s knowledge of the new ITIL 4 Foundation guidance.

AXELOS has not mandated training for ITIL Foundation, however we encourage candidates to partake in training to fully understand the new material and prepare for the exam.

The ITIL Foundation guidance will be released in Q1 2019.

Whilst ITIL 4 retains many of the core elements of ITIL v3, and much of the existing guidance will be recognizable in parts of ITIL 4, there are no direct like-for-like modules between the two certification schemes.

The transition will be a gradual process, allowing for end-learners to continue collecting their ITIL v3 Intermediate credits to enable transition to ITIL Managing Professional.

AXELOS will therefore not discontinue ITIL v3 (stop maintaining exams, publishing books or accrediting candidates) before June 2020.

No, this is because ITIL 4 syllabus is completely different from ITIL 3. Trainees are strongly encouraged to take up ITIL 4 Foundation before taking the new ITIL 4 exam.

Common Questions on WSQ

For Self/Individual Registration, you will receive an SMS reminder (based on the mobile phone number indicated during registration) once the course is confirmed.

For Corporate/Company Registration, your Human Resource personnel or the officer-in-charge who did the registration on your behalf will receive a confirmation letter from us. Please bring along this confirmation letter on the first day of your cours

For Self individual deferment / transfer / withdrawal, you may make your request at any of our branches at least 14 calendar days before class commences. Any request received less than 14 calendar days before the course starts, will be subjected to NTUC LearningHub’s approval. An administrative charge (inclusive of GST) will be imposed on a case-to-case basis.

For Corporate/Company Registration, you will need to inform your Human Resource personnel or the officer-in-charge who did the registration on your behalf. They will in turn contact our sales person who attended to the registration to make the changes.

Any request that is less than 14 calendar days before the course starts, will be subjected to NTUC LearningHub’s approval. An administrative charge (inclusive of GST) will be imposed on a case-to-case basis.

For replacement of corporate trainee, a copy of the current trainee’s identification card AND the new trainee’s full particulars must be presented at any of our branches 14 calendar days before the course starts (see illustration below).

Example: Course starts on 19 Nov 2013, Tuesday, your request has to be submitted by 5 Nov 2013, Tuesday.

Any request received less than 14 calendar days before the course starts, must be made at any of our branches as these will be subjected to NTUC LearningHub’s approval. An administrative charge (inclusive of GST) will be imposed on a case-to-case basis.

Common Course Enquiries

IT and English

Yes, we do offer ES-WSQ Workplace Literacy (WPL) which is suitable for those who wish to improve their command of English. These courses are designed for adults who want to develop their English speaking, listening, reading and writing skills. The WPL courses are available at Beginner, Intermediate & Advanced levels.

All WPL trainees are required to sit for a Pre WPLN Assessment to evaluate their language proficiency levels before they are recommended to the different levels of English classes.

The Pre WPLN Assessment is computer based and consists of four components, namely

Reading, Listening, Speaking and Writing. After completion of the WPL course, all trainees are required to sit for a Post WPLN Assessment to assess their improvements. For more information, please refer here.

WPL courses are conducted island-wide you may find the schedules here.

To obtain ICDL Profile Certificate, you are required to provide a photocopy of at least 2 completed certificates of ICDL modules, and present them to any of our Customer Service Counters for processing.

The application fee for the ICDL Profile Certificate is $21.40 (Inclusive of GST) and you are required to fill up the Request for ICDL Profile Certificate form. The ICDL Profile Certificate will be ready within 3 months upon your application and acceptance.

When the certificate is ready for collection, you will be notified to collect the certificate at: NTUC LearningHub @ e2i, 80 Jurong East Street 21, #02-03, Singapore 609607

The Career Readiness Certificate (CRC) is a national qualification under the Singapore Workforce Skills Qualification (WSQ) system where it recognises the trainee’s achievement in attaining a full suite of foundational generic employability skills. It will benefit workers who do not have formal academic qualifications such as ‘O’, ‘N’ or ‘A’ levels.

A CRC is awarded to individuals who have attained 10 Statements of Attainment (SOAs) in ESS (Employability Skills Systems) modules, or a combination of ESS and other WSQ modules. It is offered at 3 levels, that is the Operations, Supervisory and Managerial levels.

Workplace Safety and Health (WSH)

All Singaporeans / PRs will have to declare their working experience in the industry of the course, during the attendance taking session on the first day of class.

For Singaporean / PR trainees who have more than 6 years of working experience in the industry, you will be entitled to 4 years validity in your Safety Pass.

For trainees holding on to Work Permit, your Safety Pass validity will be tagged by default to Ministry of Manpower’s (MOM) training record system.

Other Identification Holders will not be entitled to 4 years validity and will be issued 2 years upon attaining successful course competency.

Yes, you may request make up for the module that you have missed. Please note that make-up fee is applicable.

The charges for the Make-up fee are as follows:

Certificate in WSH & Advanced Certificate in WSH: $13.00 per module (inclusive of GST)

Specialist Diploma in WSH, Apply Basic Maths and Science in WSH and Specialist Diploma in Occupational Hygiene: $15.00 per module (inclusive of GST)

If you had used your passport or other IDs to attend the General Trade Course, their results will not be uploaded to the MOM portal. The portal only shows the result for the trainees who are Work Permit or NRIC holders.

Should you have updated ID details that differ from your registration, please highlight the changes to the trainer on the first day of class when you sign your attendance.

A replacement fee will be applicable, should there be any changes after the safety passes have been issued.

Personal Protective Equipments include proper working attire, safety eyewear, safety boots and safety helmets.

Safety harnesses, helmets and gloves will be provided during the training when necessary.

Please take note that for inappropriate attire, you may be not be allowed into the Practical Trades Area.

Fees and Refunds

We reserve the right to:

  • Revoke any stated offer;
  • Correct any errors, inaccuracies or omission; and
  • Make changes to prices, content, promotion offers, product descriptions or specifications, or other information without obligation to issue any notice of such changes (including after an order has been submitted, acknowledged, shipped or received). We also reserve the right to limit quantities (including after an order has been submitted and/or acknowledged) and to revise, suspend or terminate an event, promotion at any time without notice. The inclusion of any products or services on this Site at a particular time does not guarantee that the products or services will be available.
  • Adjust and/or restrict the amount of information that you are entitled to view on the Site.

For more information regarding funding, please visit this link

For Self/Individual Registration, you have to bring along your identification card, receipt and relevant supporting document(s), e.g. medical certificate, hospitalization leave etc., and presented to any of our Customer Service Counters for processing. A refund application form will be given to you at the counter.

For Corporate/Company Registration, you will need to inform your Human Resource personnel or the officer-in-charge who did the registration on your behalf. They will in turn contact our sales person who attended to the registration to process the refund. A refund application form will be given via email. The original application form has to be submitted to NTUC LearningHub.

Any request that is less than 14 calendar days before the course starts, will be subjected to NTUC LearningHub’s approval. An administrative charge (inclusive of GST) will be imposed on a case-to-case basis.

The GST fee is calculated based on the full course fees before the deduction of any subsidies or grants. The full GST amount will then be passed onto IRAS. The total amount payable for trainees, therefore, comprises of the course fee after subsidy + GST amount based on full course fees.

In the case of a trainee failing an assessment, the trainee can opt for a re-assessment at a fee. The re-assessment fee includes fees charged by our certification partners for the administration of the test.

Trainees who fail the assessment for assessment-based courses are also not eligible for training subsidies and may be liable to pay the full course fees.

Where trainee / student withdraws from the Course for any reason, NTUC LearningHub Pte Ltd shall, as soon as practicable after receiving the trainee’s / student’s written notice of withdrawal (and in any event no more than 30 calendar days after receiving such notice) refund to the trainee / student the following sums (less any applicable bank administrative charges properly paid / payable):

Percentage Of The Aggregate Amount Of The Fees Paid If Trainee’s Student’s Written Notice Of Withdrawal Is Received
100% (Less S$13.00) More than 2 weeks before Course Commencement Date.
50% 2 weeks or less but more than 1 week before Course Commencement Date.
0% 1 week or less before the Course Commencement Date.
Purpose of Fee Amount (S$) and When Payable
Registration Fee
Course and Exam Registration Fee
$15.00Per transaction, inclusive of GST (w.e.f 1 Feb 2018)
RES Exams are exempted
Administration Fee
Course/class Transfer Fee
Late Payment Fee
$15.00Per transaction (transfer or late payment), inclusive of GST (w.e.f 1 Feb 2018)
Re-taking Examination/Assessment Fee & Funding top-up Fee
Failure of meeting any of funding criteria (eg not meeting the minimum attendance or sitting for the assessment/ examination the course)
Please refer to table B or the respective course
Full Course Fee (Less Course Fee Paid)
Courses with Exceptions
Course Title Re-taking Examination/Assessment Fee
WSQ WSH – Specialist Diploma in WSH $200 per module

Dispute Resolution

We understand that there may be times when our services fall short of your expectations and that you want to be heard.  Please write to us here with your full particulars (ie. Name, NRIC, gender, age, contact address and contact number) so that we can get in touch with you.

Note : Appeals over grades are not dealth with in this Trainee/Student Grievance Procedure. Please refer to Trainee/Student Appeal Procedure for grades related matters.