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TRANSFORMING MOMENTS INTO MEMORIES SERVICE 101 (CUSTOMER SERVICE EXCELLENCE L1)

POPULAR Funded

Course Duration

8.0 hr(s)

Mode of Assessment

Written Assessment, Case Study

Who Should Attend

Individuals keen to develop a career within the Food Services sector, Frontline Service Staff in the Food Services sector

Course Overview

The food services sector is facing an unprecedented shift in the post-COVID world with regards to the way customers like to receive their services in their dining experiences. Customers now expect to have value enhancement in their engagement with service providers. Value enhancement means a new, targeted and integrated approach to meeting customers’ needs and expectations through a hybrid approach in this Digital Age. The course will utilise simplified formalised “easy-to-understand” frameworks, models, techniques and processes to help learners recognize the changing expectations in customer service, relate and anticipate customer needs and help discover ways to create a memorable experiences for customers.

Course Schedule

Next available schedule

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Course Objectives

By looking at fundamental challenges faced by frontline service staff, this programme seeks to bridge these performance / competency gaps by empowering frontline service staff to:

Recognize the changing expectations in Customer Service due to Digitalization
Relate to the customer journey and anticipate the needs and expectations of the customer
Identify the key factors of exemplary staff who is able to provide value enhancement in their customer service
Discover the different ways participants can transform moments into memories so that customers can have a memorable customer journey

Pre-requisites

Learners are expected to be:

Above 18 years old
Possess at least a GCE ‘O’ Levels or equivalent or
Employability Skills Workforce Skills Qualifications (ES WSQ) Workplace Literacy (WPL) and Workplace Numeracy (WPN) at Level
Be able to read, write and speak in English (WLPN Level 4 and above)

Course Outline

LU1: Understanding Changing Expectations of Digital Savvy Customers
LU2: Creating the Customer Journey
LU3: Developing Proactive Customer Engagement and Experience
LU4: Transforming Moments into Memories

Certificate Obtained and Conferred by

Statement of Attainment (SOA) from SkillsFuture Singapore (SSG)

Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Completion from NTUC LearningHub.

Additional Details

Additional Details

Instructor-Led Class, Trainer: Trainee Ratio is 1: 20

Price

Course Fee and Government Subsidies
	Individual Sponsored		Company Sponsored
	Individual Sponsored		Non-SME		SME
	Before GST	After GST	Before GST	After GST	Before GST	After GST
Full Course Fee (For Foreigners and those not eligible for subsidies)	$280.00	$305.20	$280.00	$305.20	$280.00	$305.20
For Singapore Citizens aged 39 years and below and For all Singapore Permanent Residents (The minimum age for individual sponsored trainees is 21 years)	$140.00	$165.20	$140.00	$165.20	$84.00	$109.20
For Singapore Citizens aged 40 years and above	$84.00	$109.20	$84.00	$109.20	$84.00	$109.20

Funding Eligibility Criteria:

Individual Sponsored Trainee

Company Sponsored Trainee

Singapore Citizens or Singapore Permanent Residents
From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses
Trainee must pass all prescribed tests / assessments, and attain 100% competency
NTUC LearningHub reserves the right to claw back the funded amount from trainee if he/she did not meet the eligibility criteria

Singapore Citizens or Singapore Permanent Residents
From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses
Trainee must pass all prescribed tests / assessments, and attain 100% competency
NTUC LearningHub reserves the right to claw back the funded amount from the employer if trainee did not meet the eligibility criteria

Remarks:

Individual Sponsored Trainee

Company Sponsored Trainee

SkillsFuture Credit:

Eligible Singapore Citizens can use their SkillsFuture Credit to offset course fee payable after funding.

UTAP:

This course is eligible for Union Training Assistance Programme (UTAP).
NTUC members can enjoy up to 50% funding (capped at $250 per year) under UTAP.

PSEA:

To check for Post-Secondary Education Account (PSEA) eligibility for this course, visit:
(a) SkillsFuture (TGS-2022014911) for Face-to-Face class
Scroll down to “Keyword Tags” to verify for PSEA eligibility.
If there is “PSEA” under keyword tags, the course is eligible for PSEA.
And if there is no “PSEA” under keyword tags, the course is ineligible for PSEA.
Not all courses are eligible for PSEA funding.

Absentee Payroll (AP) Funding:

$4.50 per hour, capped at $100,000 per enterprise per calendar year.
AP funding will be computed based on the actual number of training hours attended by the trainee.
Note: Courses / Modules under Professional Conversion Programme (PCP) will not be eligible for AP funding claim.

Course Code

TMMS101

Course Overview
Course Schedule
Course Objectives
Pre-requisites
Course Outline
Certificate Obtained and Conferred by
Additional Details

Before Funding 280

Please contact us through our enquiry form if there are no schedules available.

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TMMS101: TRANSFORMING MOMENTS INTO MEMORIES SERVICE 101 (CUSTOMER SERVICE EXCELLENCE L1)

TRANSFORMING MOMENTS INTO MEMORIES SERVICE 101 (CUSTOMER SERVICE EXCELLENCE L1)

Course Duration

Mode of Assessment

Who Should Attend

Course Overview

Course Schedule

Course Objectives

Pre-requisites

Course Outline

Certificate Obtained and Conferred by

Additional Details

What Others Also Enrolled In

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