FLMNML2: WSQ FRONTLINE MANAGEMENT (L2)
WSQ FRONTLINE MANAGEMENT (L2)
Course Duration
Mode of Assessment
Written Assessment and Case Based Assessment
Who Should Attend
- Existing healthcare workers
- New school leavers/matured learners making a career switch into healthcare settings
Course Overview
This program provides essential skills and knowledge for healthcare professionals to effectively prepare the clinic facilities and equipment for clinic operational services according to organisational procedures and guidelines. Participants would also learn techniques to conduct patient needs analysis and identify presenting conditions. They will be trained to provide immediate assistance to patients requiring additional attention and escalate urgent cases for medical triage.
The program aims to equip the participants the ability to manage complex and conflicting appointments and encourage patients to Adhere health check appointments.
Course Schedule
Next available schedule
Course Objectives
Upon completing this course, participants will be able to:
- Process admission and discharge procedures with follow-up appointments accordingly
- Apply methods of patient needs analysis
- Recognize patient presenting conditions
- Assist patients that require additional attention immediately.
- Escalate urgent conditions for medical triage.
- Explain basic clinic procedures to new patients.
- Arrange facilities and equipment needed for patients’ appointments and consultations including bed booking.
- Act as a case coordinator for complicating and conflicting appointments.
- Encourage patients to participate in health check appointments.
- Adhere to patient service standards according to organizational guidelines
Pre-requisites
The admission requirements are:
- Read, write, and speak English at WPL Level 4
Course Outline
Module 1: Introduction to types of patients and visitors during pre-registration.
Module 2: Apply organization procedures for patient procedures for patient registration and patient management system.
Module 3: Adhere to patient service standards according to organizational guidelines.
Certificate Obtained and Conferred by
- Upon meeting the attendance and assessment(s) criteria, participants will be awarded with a digital Statement of Attainment (SOA), accredited by SkillsFuture Singapore.
- Upon meeting the attendance and assessment(s) criteria, participants will be awarded with a digital Certificate of Completion from NTUC LearningHub.
- Certificate of completion from NTUC LearningHub
Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Completion from NTUC LearningHub.
Additional Details
Medium of Instruction: English
Trainer to trainee ratio: 1:20
Mode of Delivery: <Virtual Live Class (VLC) via Zoom> or <Physical class>
Price
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Course Fee and Government Subsidies |
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Individual Sponsored |
Company Sponsored |
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Non-SME |
SME |
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Before GST |
After GST |
Before GST |
After GST |
Before GST |
After GST |
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Full Course Fee |
$225.00 |
$245.25 |
$225.00 |
$245.25 |
$225.00 |
$245.25 |
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For Singapore Citizens aged 39 years and below |
$112.50 |
$132.75 |
$112.50 |
$132.75 |
$67.50 |
$87.75 |
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For Singapore Citizens aged 40 years and above |
$67.50 |
$87.75 |
$67.50 |
$87.75 |
$67.50 |
$87.75 |
Funding Eligibility Criteria
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Individual Sponsored Trainee |
Company Sponsored Trainee |
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Remarks
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Individual Sponsored Trainee |
Company Sponsored Trainee |
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SkillsFuture Credit:
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Absentee Payroll (AP) Funding:
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Terms & Conditions apply. NTUC LearningHub reserves the right to make changes or improvements to any of the products described in this document without prior notice.
Prices are subject to other LHUB miscellaneous fees.
| Batch ID | Course Period | Course Title | Funding Available |
Duration (Hours) |
Session (Hours) |
Venue | Available Seats |
Online Payment |
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