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CUSTOMER MANAGEMENT (SUPERVISE SERVICE OPERATIONS - CLSSO)

Funded

Course Duration

24.0 hr(s)

Mode of Assessment

A 2 hours assessment will be conducted by LHUB at the end of the module.

Who Should Attend

The programme is suitable for cleaning professionals looking to advance their skills with in-depth training in specialised cleaning or equip themselves with soft skills required for Cleaning Supervisor.

Course Overview

On completion of this unit, learner shall be able to have the following knowledge and application skills to apply them to the workplace:

Plan to meet internal and external customer requirements
Ensure the delivery of quality service
Monitor and review customer service

Next available schedule

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Pre-requisites

PSLE / GCE ‘N’ / ‘O’ levels
ESS Workplace Literacy and Numeracy Level 3

Course Outline

Define service and quality standards to be offered in a given operational area in order to meet organisational service objectives
Collaborate with relevant business partners, customers and colleagues to enhance service planning
Use customer feedback and information to improve service planning
Develop specific plans that will ensure sustainable and consistent delivery of quality customer service
Identify service risks that may occur during service delivery
Develop effective contingency plans to deal with service risks affecting service delivery
Request for the resources required to execute service delivery plans.
Develop specific, measurable and realistic targets for staff delivery service
Brief relevant staff on their service objectives and targets in accordance with the service delivery plan
Acknowledge excellent service performance to motivate staff
Address problems relating to service operations
Encourage feedback from internal and external customer and staff on service operations
Collect and review feedback from customer and staff on service operations
Evaluate service operations against quantitative target set
Modify service operations in response to evaluation
Address problems relating to service operations
Encourage feedback from internal and external customer and staff on service operations
Monitor progress of refined service operations

Certificate Obtained and Conferred by

Statement of Attainment (SOA) from SkillsFuture Singapore (SSG)

Certificate of completion from NTUC LearningHub

Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Completion from NTUC LearningHub.

Additional Details

Medium of Instruction & Trainer

Lectures, demonstrations and practical activities
Trainer: Trainee Ratio: 1: 20

Price

Course Fee and Government Subsidies
	Individual Sponsored		Company Sponsored
	Individual Sponsored		Non-SME		SME
	Before GST	After GST	Before GST	After GST	Before GST	After GST
Full Course Fee (For Foreigners and those not eligible for subsidies)	$600.00	$654.00	$600.00	$654.00	$600.00	$654.00
For Singapore Citizens aged 39 years and below and For all Singapore Permanent Residents (The minimum age for individual sponsored trainees is 21 years)	$300.00	$354.00	$300.00	$354.00	$180.00	$234.00
For Singapore Citizens aged 40 years and above	$180.00	$234.00	$180.00	$234.00	$180.00	$234.00

Funding Eligibility Criteria:

Individual Sponsored Trainee

Company Sponsored Trainee

Singapore Citizens or Singapore Permanent Residents
From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses
Trainee must pass all prescribed tests / assessments, and attain 100% competency
NTUC LearningHub reserves the right to claw back the funded amount from trainee if he/she did not meet the eligibility criteria

Singapore Citizens or Singapore Permanent Residents
From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses
Trainee must pass all prescribed tests / assessments, and attain 100% competency
NTUC LearningHub reserves the right to claw back the funded amount from the employer if trainee did not meet the eligibility criteria

Remarks:

Individual Sponsored Trainee

Company Sponsored Trainee

SkillsFuture Credit:

Eligible Singapore Citizens can use their SkillsFuture Credit to offset course fee payable after funding.

UTAP:

This course is eligible for Union Training Assistance Programme (UTAP).
NTUC members can enjoy up to 50% funding (capped at $250 per year) under UTAP.

PSEA:

To check for Post-Secondary Education Account (PSEA) eligibility for this course, visit:
(a) SkillsFuture (TGS-2018501085) for Face-to-Face class
Scroll down to “Keyword Tags” to verify for PSEA eligibility.
If there is “PSEA” under keyword tags, the course is eligible for PSEA.
And if there is no “PSEA” under keyword tags, the course is ineligible for PSEA.
Not all courses are eligible for PSEA funding.

Absentee Payroll (AP) Funding:

$4.50 per hour, capped at $100,000 per enterprise per calendar year.
AP funding will be computed based on the actual number of training hours attended by the trainee.
Note: Courses / Modules under Professional Conversion Programme (PCP) will not be eligible for AP funding claim.

Terms & Conditions apply. NTUC LearningHub reserve the right to make changes or improvements to any of the products described in this document without prior notice.

Prices are subject to other LHUB miscellaneous fees.

Course Code

CLSSO

Course Overview
Pre-requisites
Course Outline
Certificate Obtained and Conferred by
Additional Details

Before Funding 600

Please contact us through our enquiry form if there are no schedules available.

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EFFECTIVENESS MANAGEMENT (DEMONSTRATE AND APPLY UNDERSTANDING OF CLEANING METHODS AND PROCESS - CLDAU)

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Funded

CUSTOMER MANAGEMENT (SUPERVISE SERVICE OPERATIONS - CLSSO)

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Before Funding $600.00

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CLSSO: CUSTOMER MANAGEMENT (SUPERVISE SERVICE OPERATIONS - CLSSO)

CUSTOMER MANAGEMENT (SUPERVISE SERVICE OPERATIONS - CLSSO)

Course Duration

Mode of Assessment

Who Should Attend

Course Overview

Pre-requisites

Course Outline

Certificate Obtained and Conferred by

Additional Details

What Others Also Enrolled In

PROTECTED AREA