COVID-19 Citizen Defender Programme – Old
COVID-19 Citizen Defender Programme
In the face of COVID-19 stands a team of dedicated and selfless Citizen Defenders, who are equipped with essential knowledge about personal safety and hygiene, temperature screening best practices, as well as the passion to help protect our loved ones in Singapore. If you too would like to play your part and help your community, enrol in our COVID-19 Citizen Defender Programme today!
Programme Overview
By embarking on our comprehensive 5-day programme, you will:
Programme Overview
By embarking on our comprehensive 5-day programme, you will:
- Be equipped with a positive mindset and understand the importance, role and responsibilities of a citizen defender
- Develop knowledge on personal safety and hygiene
- Learn techniques and best practices when performing temperature screening
- Master customer friendly language to manage difficult conversations with customers
- Gain confidence to handle potentially aggressive behaviours at the workplace
Course Overview
With much workplace safety and health measures put in place to safeguard the well-being of workers, having a safe environment to work in has become an accepted norm in Singapore. Whenever there are unforeseen situations such as the COVID-19 happening, heightened support needs to be put in place to ensure that the working environment continues to be safe for everybody including the general public. Hence, having a team of highly effective citizen defenders who are well equipped to perform their job functions is important. Understand the importance, role and responsibilities of a citizen defender. Develop a positive mindset and capabilities to better deal with the challenges of being a citizen defender.
Course Outline
Course Outline
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Introduction to the COVID-19 Citizen Defender Program
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The Changing Landscape of Work
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Understanding your new role and responsibility
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Dealing with Fear and Building Resilience
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Positive Mindset
Duration
8 hours (including assessment)
Course Fee
$300 before GST
8 hours (including assessment)
Course Fee
$300 before GST
Course Overview
This course places greater emphasis on dealing with infectious diseases outbreak and the preventive measures to be taken to ensure a high level of public hygiene. In addition, the course covers hazard identification and risk control procedures.
Course Outline
This course places greater emphasis on dealing with infectious diseases outbreak and the preventive measures to be taken to ensure a high level of public hygiene. In addition, the course covers hazard identification and risk control procedures.
Course Outline
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Identify the background of infectious diseases
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Follow the guidelines provided by regulatory bodies (for e.g. Ministry of Health) in the event of infectious disease outbreak
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Practice personal hygiene at workplace
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Maintain social distancing and follow socially responsible behaviours
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Use personal protective equipment (PPE) and other materials required in the event of infectious disease outbreak
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Identify roles and responsibilities of stakeholders under WSH Act
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Identify and report potential hazards and risks associated with in the work area
Duration
8 hours (including assessment)
Course Fee
$300 before GST
8 hours (including assessment)
Course Fee
$300 before GST
Course Overview
In the current climate of the COVID-19, it is important to equip individuals who are performing temperature screening with adequate knowledge and techniques, to ensure that temperature taking provides an effective first line of defence for the infection containment.
Course Outline
In the current climate of the COVID-19, it is important to equip individuals who are performing temperature screening with adequate knowledge and techniques, to ensure that temperature taking provides an effective first line of defence for the infection containment.
Course Outline
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Foundational knowledge
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Methods of taking body temperature
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Providing health advice and enforcement
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Do’s and Don’ts of taking body temperature
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Practicum
Duration
8 hours (including assessment)
Course Fee
$300 before GST
8 hours (including assessment)
Course Fee
$300 before GST
Course Overview
When it comes to dealing with customers, it’s as much about what you say as how it is you say it. Learn how to engage customers even in the most awkward situations through the customer friendly language. Build up confidence in handling difficult conversations with customers, and how to make the most positive and engaging impact upon them.
Course Outline
When it comes to dealing with customers, it’s as much about what you say as how it is you say it. Learn how to engage customers even in the most awkward situations through the customer friendly language. Build up confidence in handling difficult conversations with customers, and how to make the most positive and engaging impact upon them.
Course Outline
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Identifying our Customers
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Building Rapport with Customers
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How and What to Say
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Scripting the Language to Customers
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Dealing with Specific Customers Situation
Duration
8 hours (including assessment)
Course Fee
$300 before GST
8 hours (including assessment)
Course Fee
$300 before GST
Course Overview
This course covers the following topic:
This course covers the following topic:
Course Outline
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Crowd Control
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Neutralizing an aggressor from abuse or possible assault
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Neutralizing an adverse threat from assailant etc (IERE)
Duration
8 hours (including assessment)
Course Fee
$300 before GST
8 hours (including assessment)
Course Fee
$300 before GST
Register Now
Take your first step to be trained as a certified COVID-19 Citizen Defender. You will receive your COVID-19 Citizen Defender Programme Certificate upon successful completion of the 5-day programme. Job matching is only eligible for certification holders. Register your interest below and our Course Consultants will be in touch with you shortly.