FACILITATE EFFECTIVE COMMUNICATION AND ENGAGEMENT AT THE WORKPLACE (ES-IP-301G-1) (SYNCHRONOUS E-LEARNING)

FACILITATE EFFECTIVE COMMUNICATION AND ENGAGEMENT AT THE WORKPLACE (ES-IP-301G-1) (SYNCHRONOUS E-LEARNING)

Funded
Course Duration
16.0 hr(s)
Who Should Attend

The job role(s)/ occupations that this unit would be relevant to may include those with some responsibilities for the work of others, usually related to an organisational sub-set of functions.

Course Overview

Promote effective communication within the team and use appropriate communication, conflict resolution and negotiation skills to build rapport and relationship with colleagues, stakeholders and customers, as well as resolve conflicts through negotiation while taking diversity issues into consideration.

Hybrid Team

The hybrid workplace has dramatically transformed how teams function and necessitated changes in the approach team leaders engage their staff.  Promote effective communication within a team that works in office and remotely.  Use appropriate communication, conflict resolution and negotiation skills to build rapport and relationship with colleagues, stakeholders and customers, as well as resolve conflicts through negotiation while taking diversity issues

Course Schedule

Next available schedule

Course Objectives

On completion of this unit, the participant will be able to perform the following:

  • Communicate organisational communication policies and procedures to staff and monitor their compliance
  • Maintain channels of communication to update staff on latest and relevant work-related information according to organisational communication policies and procedures
  • Promote effective communication among staff taking into account diversity issues
  • Use appropriate communication techniques and tools to suit different communication styles of people in formal and informal settings
  • Assess conflict situation and develop appropriate conflict resolution strategies
  • Resolve conflict using appropriate conflict resolution strategies, approaches and techniques

 

Hybrid Team

On completion of this unit, the participant will be able to perform the following:

  1. Communicate new norms in organisational communication policies and procedures to staff and monitor their compliance
  2. Maintain channels of communication to update staff on latest and relevant work-related information according to organisational communication policies and procedures
  3. Promote effective communication among staff working in a hybrid workplace, taking into account diversity issues
  4. Use appropriate communication techniques and digital tools to suit different communication styles of people in formal and informal setting
  5. Assess conflict situation and develop appropriate conflict resolution strategies
  6. Resolve conflict using appropriate conflict resolution strategies, approaches and techniques for both physical and virtual environments

Pre-requisites

Be able to speak, listen, read and write English at a proficiency level equivalent to the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 4

Certificate Obtained and Conferred by

Statement of Attainment (SOA) from SkillsFuture Singapore (SSG)

Mapped to ES WSQ – Facilitate Effective Communication and engagement at the Workplace Supervisory Level

Additional Details

Medium of Instruction & Trainer

  • English
  • Trainer : Trainee Ratio: 1 : 24
  • Training Methodology: Written assignment and Role play

Price

  Individual Sponsored Non-SME SME
  w/o GST w GST w/o GST w GST w/o GST w GST
Original Course Fee $300.00  $321.00  $300.00  $321.00  $300.00  $321.00
Singapore Citizens & PRs aged 21 years and above $60.00 $81.00  $60.00  $81.00    
Singapore Citizens aged 40 years and above $30.00  $51.00  $30.00  $51.00    
             
Enhanced Training Support for SMEs Companies (90%) **          $30.00 $51.00

Course reference code in SkillsConnect:

  • For Training Grant application, please use the following reference code

Reference code: CRS-Q-0021160-ES

Skills Development Fund (SDF) and SkillsFuture Funding:

  • Participants must attend at least 75% of the course, complete the exam with a pass or competent result

For Company Registration:

  • Customers who are applying funding for trainee(s), please submit Training Grant applications in SkillsConnect website before registration
  • Training Grant number is to be submitted together with the registrations
  • Online applications are not applicable for companies applying funding with Absentee Payroll
  • Payment for the course must be using company cheque or via GIRO
  • For more information on SDF Training Grant application, please click HERE

Union Training Assistance Programme (UTAP):

Course may be applicable for UTAP funding. Please contact sales consultants for more information.

Terms and conditions apply. NTUC LearningHub reserve the right to make changes or improvements to any of the products described in this document without prior notice.

Prices are subject to other LHUB miscellaneous fees.

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