CITIZEN DEVELOPMENT BY SERVICENOW

CITIZEN DEVELOPMENT BY SERVICENOW

Funded

Course Duration

20.0 hr(s)

Mode of Assessment

Written Assessment, Practical Performance

Who Should Attend

Any individual who wants to learn about low-code development on ServiceNow to help improve their business processes. No prior knowledge in development is needed.

What's In It for Me

  • Get an introductory understanding of the ServiceNow platform
  • Develop low-code applications on the ServiceNow platform using App Engine Studio as a low-code/citizen developer
  • Learn and build interactive user interfaces for low-code applications
  • Understand the purpose and usage of low-code workflows within applications to automate tasks, notifications, approvals and more
  • Make the most of data by crafting reports and dashboards
  • Learn best practices of building low-code applications in accordance with platform security and governance
  • Get insights into other advanced capabilities on the ServiceNow platform to enhance low-code applications

Course Overview

This is a fundamental-level course intended for individuals with little to no technical background to learn more about the low-code development using the ServiceNow platform to improve business processes. The course provides a detailed overview of the applications development from design specifications, building, testing and deployment.

Course Schedule

Next available schedule

Course Objectives

Upon completing this course, participants will gain a comprehensive, up-to-date and in-depth knowledge of the following:

  • Get an introductory understanding of the ServiceNow platform
  • Develop low-code applications on the ServiceNow platform using App Engine Studio as a low-code/citizen developer
  • Learn and build interactive user interfaces for low-code applications
  • Understand the purpose and usage of low-code workflows within applications to automate tasks, notifications, approvals and more
  • Make the most of data by crafting reports and dashboards
  • Learn best practices of building low-code applications in accordance with platform security and governance
  • Get insights into other advanced capabilities on the ServiceNow platform to enhance low-code applications

Pre-requisites

We recommend that attendees of this course have the following prerequisites:

  • General IT knowledge
  • No prior coding experience required

Course Outline

  • MODULE 1: Introduction to Citizen Development
  • MODULE 2: ServiceNow Basics
  • MODULE 3: Creating an App with Data on ServiceNow
  • MODULE 4: Creating an Experience
  • MODULE 5: Creating Flows with Flow Designer
  • MODULE 6: Application Security
  • MODULE 7: Reports
  • MODULE 8: Introduction to Integrations
  • MODULE 9: Automated Testing
  • MODULE 10: Other Platform Features + Resource Sharing (Virtual Agent, AI/ML, ATF, Reporting)

Certificate Obtained and Conferred by

  • Upon meeting the attendance and assessment(s) criteria, participants will be awarded with a digital Statement of Attainment (SOA), accredited by SkillsFuture Singapore. SOA will be reflected as [ICT-DIT-3002-1.1 Applications Development].

  • Upon meeting the attendance and assessment(s) criteria, participants will be awarded with a digital Certificate of Completion from NTUC LearningHub.

  • External Micro-Certification
    After completing this course and upon passing the official “ServiceNow Micro-Certification Assessment”, candidates will receive Welcome to ServiceNow Micro-Certification & Citizen Developer Application Creator Micro-Certification. The certifications are governed and maintained by ServiceNow.

Additional Details

Medium of Instruction: English

Trainer to trainee ratio: 1:25

Mode of Delivery: Physical class

Price

NTUC LHUB must receive payment by 31st December 2023 (8% GST applies)
[You are encouraged to make payment ahead of time]

  

Individual Sponsored 

Company Sponsored 

 

Non-SME 

SME 

Before GST 

With GST 

Before GST 

With GST 

Before GST 

With GST 

For foreigners and all others who are not eligible for subsidies in the next two categories below (Full Course Fee)

$900.00

$972.00

$900.00

$972.00

$900.00

$972.00

For Singapore Citizens & PRs:
(a) individually-sponsored trainees aged 21-39 years
(b) company-sponsored trainees aged 39 years & below

$450.00

$522.00

$450.00

$522.00

$270.00

$342.00

For Singapore Citizens aged 40 years and above

$270.00

$342.00

$270.00

$342.00

$270.00

$342.00

Payments received by NTUC LHUB from 1st January 2024 (9% GST applies)

  

Individual Sponsored 

Company Sponsored 

 

Non-SME 

SME 

Before GST 

With GST 

Before GST 

With GST 

Before GST 

With GST 

For foreigners and all others who are not eligible for subsidies in the next two categories below (Full Course Fee)

$900.00

$981.00

$900.00

$981.00

$900.00

$981.00

For Singapore Citizens & PRs:
(a) individually-sponsored trainees aged 21-39 years
(b) company-sponsored trainees aged 39 years & below

$450.00

$531.00

$450.00

$531.00

$270.00

$351.00

For Singapore Citizens aged 40 years and above

$270.00

$351.00

$270.00

$351.00

$270.00

$351.00

 

Funding Eligibility Criteria

Individual Sponsored Trainee

Company Sponsored Trainee

  • Singapore Citizens or Singapore Permanent Residents
  • From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses

  • Trainee must achieve at least 75% attendance
  • Trainee must pass all prescribed tests / assessments, and attain 100% competency
  • NTUC LearningHub reserves the right to claw back the funded amount from trainee if he/she did not meet the eligibility criteria
  • Singapore Citizens or Singapore Permanent Residents
  • From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses

  • Trainee must achieve at least 75% attendance
  • Trainee must pass all prescribed tests / assessments, and attain 100% competency
  • NTUC LearningHub reserves the right to claw back the funded amount from the employer if trainee did not meet the eligibility criteria

 

Remarks

Individual Sponsored Trainee 

Company Sponsored Trainee 

SkillsFuture Credit: 

  • Eligible Singapore Citizens can use their SkillsFuture Credit to offset course fee payable after funding.

UTAP: 

  • This course is eligible for Union Training Assistance Programme (UTAP).
  • NTUC members can enjoy up to 50% funding (capped at $250 per year) under UTAP.

PSEA: 

  • To check for Post-Secondary Education Account (PSEA) eligibility for this course, visit:
    (a) 
    SkillsFuture (TGS-2023022113) for Face-to-Face class
  • Scroll down to “Keyword Tags” to verify for PSEA eligibility. 
  • If there is “PSEA” under keyword tags, the course is eligible for PSEA.  
  • And if there is no “PSEA” under keyword tags, the course is ineligible for PSEA. 
  • Not all courses are eligible for PSEA funding.

Absentee Payroll (AP) Funding: 

  • $4.50 per hour, capped at $100,000 per enterprise per calendar year.
  • AP funding will be computed based on the actual number of training hours attended by the trainee.
  • Note: Courses / Modules under Professional Conversion Programme (PCP) will not be eligible for AP funding claim.

 

Terms & Conditions apply. NTUC LearningHub reserves the right to make changes or improvements to any of the products described in this document without prior notice.

Prices are subject to other LHUB miscellaneous fees.

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