COMPTIA A+ (SF)

COMPTIA A+ (SF)

Funded

Course Duration

40.0 hr(s)

Mode of Assessment

Practical and Written Assessment

Who Should Attend

The CompTIA A+ certification course is designed for individuals who are interested in pursuing a career in information technology (IT) and technical support roles. This includes individuals who are just starting their IT careers, as well as those who are looking to enhance their existing skills and knowledge in this field. The course is also suitable for professionals who need to validate their technical skills and knowledge in order to advance their careers. Overall, the course is ideal for anyone who wants to gain a solid understanding of core IT concepts and best practices, and obtain a globally recognized certification that is highly valued in the industry.

Course Overview

CompTIA A+ is the preferred qualifying credential for technical support and IT operational roles. CompTIA A+ certified professionals are proven problem solvers.  They support today’s core technologies from security to cloud to data management and more. CompTIA A+ is the industry standard for launching IT careers into today’s digital world.

To receive the CompTIA A+ certification, you must pass two exams: Core 1 and Core 2.

Successful candidates will have the knowledge required for:

Hardware

  • Identifying, using, and connecting
  • hardware components and devices

Networking

  • Explain types of networks and connections including TCP/IP, WIFI and SOHO Mobile Devices
  • Install & configure laptops and other mobile devices

Windows Operating Systems

  • Install and support Windows OS including command line & client support

Hardware & Network Troubleshooting

  • Troubleshoot device and network issues

Other OS & Technologies

  • Understand Mac OS, Linux and mobile OS

Software Troubleshooting

  • Troubleshoot PC and mobile device issues including application security support

Security

  • Identify and protect against security vulnerabilities for devices and their network connections

Operational Procedures

  • Follow best practices for safety, environmental impacts, and communication and professionalism

Course Schedule

Next available schedule

See All Schedules

Course Objectives

In this course, you will install, configure, optimize, troubleshoot, repair, upgrade, and perform preventive maintenance on personal computers, digital devices, and operating systems.  You will:

  • Support operating systems.
  • Install and configure PC system unit components and peripheral devices.
  • Install, configure, and troubleshoot display and multimedia devices.
  • Install, configure, and troubleshoot storage devices.
  • Install, configure, and troubleshoot internal system components.
  • Install, configure, and maintain operating systems.
  • Maintain and troubleshoot Microsoft Windows.
  • Explain network infrastructure concepts.
  • Configure and troubleshoot network connections.
  • Manage users, workstations, and shared resources.
  • Implement client virtualization and cloud computing.
  • Implement physical security.
  • Secure workstations and data.
  • Troubleshoot workstation security issues.
  • Support and troubleshoot laptops.
  • Support and troubleshoot mobile devices.
  • Install, configure, and troubleshoot print devices.
  • Implement operational procedures.

Pre-requisites

  • To ensure your success, CompTIA® A+®: A Comprehensive Approach (Exams 220-801 and 220-802) is helpful but not required.
  • Hardware & Software
    This course will be conducted as a Virtual Live Class (VLC) via Zoom platform. Participants must own a zoom account and have a laptop or a desktop with “Zoom Client for Meetings” installed. This can be downloaded from https://zoom.us/download

System Requirement

Must Have:

Please ensure that your computer or laptop meets the following requirements.

  • Operating system: Windows 10 or MacOS (64 bit or above)
  • Processor/CPU: 1.8 GHz, 2-core Intel Core i3 or higher
  • Minimum 20 GB hard disk space.
  • Minimum 8 Gb RAM
  • Webcam (The camera must be turned on for the duration of the class)
  • Microphone
  • Internet Connection: Wired or Wireless broadband
  • Latest version of Zoom software to be installed on computer or laptop prior to the class.

Good to Have:

  • Wired internet connection
    Wired internet will provide you with stable and reliable connection.

  • Dual monitors
    Using a dual monitor setup will undoubtedly improve your training experience, enabling you to simultaneously participate in hands-on exercises and maintain engagement with your instructor.

Not Recommended:

Using tablets is not recommended due to their smaller screen size, which could cause eye strain and discomfort over the course of the program's duration.

Course Outline

Lesson 1: Supporting Operating Systems

Topic A: Identify Common Operating Systems

Topic B: Troubleshooting Methodology

Topic C: Use Windows Features and Tools

Topic D: Manage Files in Windows

Topic E: Manage Disks in Windows

Topic F: Manage Devices in Windows

Lesson 2: Installing and Configuring PC Components

Topic A: Use Appropriate Safety Procedures

Topic B: PC Components

Topic C: Common Connection Interfaces

Topic D: Install Peripheral Devices

Lesson 3: Installing, Configuring, and Troubleshooting Display and Multimedia Devices

Topic A: Install and Configure Display Devices

Topic B: Troubleshoot Display Devices

Topic C: Install and Configure Multimedia Devices

Lesson 4: Installing, Configuring, and Troubleshooting Storage Devices

Topic A: Install System Memory

Topic B: Install and Configure Mass Storage Devices

Topic C: Install and Configure Removable Storage

Topic D: Configure RAID

Topic E: Troubleshoot Storage Devices

Lesson 5: Installing, Configuring, and Troubleshooting Internal System Components

Topic A: Install and Upgrade CPUs

Topic B: Configure and Update BIOS/UEFI

Topic C: Install Power Supplies

Topic D: Troubleshoot Internal System Components

Topic E: Configure a Custom PC

Lesson 6: Installing, Configuring, and Maintaining Operating Systems

Topic A: Configure and Use Linux

Topic B: Configure and Use macOS

Topic C: Install and Upgrade Operating Systems

Topic D: Maintain OSs

Lesson 7: Maintaining and Troubleshooting Microsoft Windows

Topic A: Install and Manage Windows Applications

Topic B: Manage Windows Performance

Topic C: Troubleshoot Windows

Lesson 8: Network Infrastructure Concepts

Topic A: Wired Networks

Topic B: Network Hardware Devices

Topic C: Wireless Networks

Topic D: Internet Connection Types

Topic E: Network Configuration Concepts

Topic F: Network Services

Lesson 9: Configuring and Troubleshooting Networks

Topic A: Configure Network Connection Settings

Topic B: Install and Configure SOHO Networks

Topic C: Configure SOHO Network Security

Topic D: Configure Remote Access

Topic E: Troubleshoot Network Connections

Topic F: Install and Configure IoT Devices

Lesson 10: Managing Users, Workstations, and Shared Resources

Topic A: Manage Users

Topic B: Configure Shared Resources

Topic C: Configure Active Directory Accounts and Policies

Lesson 11: Implementing Client Virtualization and Cloud Computing

Topic A: Configure Client-Side Virtualization

Topic B: Cloud Computing Concepts

Lesson 12: Security Concepts

Topic A: Logical Security Concepts

Topic B: Threats and Vulnerabilities

Topic C: Physical Security Measures

Lesson 13: Securing Workstations and Data

Topic A: Implement Security Best Practices

Topic B: Implement Data Protection Policies

Topic C: Protect Data During Incident Response

Lesson 14: Troubleshooting Workstation Security Issues

Topic A: Detect, Remove, and Prevent Malware

Topic B: Troubleshoot Common Workstation Security Issues

Lesson 15: Supporting and Troubleshooting Laptops

Topic A: Use Laptop Features

Topic B: Install and Configure Laptop Hardware

Topic C: Troubleshoot Common Laptop Issues

Lesson 16: Supporting and Troubleshooting Mobile Devices

Topic A: Mobile Device Types

Topic B: Connect and Configure Mobile Device Accessories

Topic C: Configure Mobile Device Network Connectivity

Topic D: Support Mobile Apps

Topic E: Secure Mobile Devices

Topic F: Troubleshoot Mobile Device Issues

Lesson 17: Installing, Configuring, and Troubleshooting Print Devices

Topic A: Maintain Laser Printers

Topic B: Maintain Inkjet Printers

Topic C: Maintain, Impact, Thermal, and 3D Printers

Topic D: Install and Configure Printers

Topic E: Troubleshoot Print Device Issues

Topic F: Install and Configure Imaging Devices

Lesson 18: Implementing Operational Procedures

Topic A: Environmental Impacts and Controls

Topic B: Create and Maintain Documentation

Topic C: Use Basic Change Management Best Practices

Topic D: Implement Disaster Prevention and Recovery Methods

Topic E: Basic Scripting Concepts

Topic F: Professionalism and Communication

Certificate Obtained and Conferred by

  • Certificate of Completion from NTUC LearningHub

Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Completion from NTUC LearningHub.

  • Statement of Attainment (SOA) from SkillsFuture Singapore

After passing the assessment(s), participants will receive a SOA from SkillsFuture Singapore, certifying that they have achieved the following Competency Standard(s):

  • ICT-OUS-3007-1.1 Infrastructure Support

  • External Certification

The participant will be able to attempt the CompTIA certification exam after attending this course. Upon passing the exam, you will receive the CompTIA A+ certification.  The CompTIA A+ certification validates a comprehensive range of IT skills including hardware, software, networking, security, and troubleshooting. It is widely recognized as a credential for entry-level IT support positions, confirming proficiency in fundamental technical tasks and procedures.

  • CompTIA Exam Fee
    The course fees do not cover the cost of the CompTIA’s 220-1101 and CompTIA 220-1102 exam vouchers. Those interested in taking these exams need to purchase their own exam vouchers, which are available for purchase via 220-1101 and 220-1102.

Cost of CompTIA A+ voucher: $ 337.86 (inclusive of 9% GST) per voucher

Exam voucher: 220-1101 and 220-1102

Exam duration: 90 Mins per Exam

Exam format: Maximum of 90 questions per exam. Multiple choice questions (single and multiple response), drag and drops and performance-based

Passing score: Core 1: 675 (on a scale of 900), Core 2: 700 (on a scale of 900)

Find out more information about the CompTIA A+ exams.

You will be awarded with the following digital badge(s) upon passing both 220-1101 and 220-1102 exams:

A white circle with red text and a red stripe Description automatically generated

Additional Details

Medium of Instruction: English
Trainer to trainee ratio: 1:20
Mode of Delivery: Virtual Live Class (VLC) via Zoom or Physical class (F2F)
Courseware: CompTIA Official Digital Courseware and Lab

Price

Course Fee and Government Subsidies

 

Individual Sponsored

Company Sponsored

Non-SME

SME

Before GST

After GST

Before GST

After GST

Before GST

After GST

Full Course Fee

(For Foreigners and those not eligible for subsidies)

$2,500.00

$2,725.00

$2,500.00

$2,725.00

$2,500.00

$2,725.00

For Singapore Citizens aged 39 and below

and

For all Singapore Permanent Residents
(The minimum age for individual sponsored trainees is 21 years)

$1,250.00

$1,475.00

$1,250.00

$1,475.00

$750.00

$975.00

For Singapore Citizens aged 40 years and above

$750.00

$975.00

$750.00

$975.00

$750.00

$975.00

Funding Eligibility Criteria

Individual Sponsored Trainee

Company Sponsored Trainee
  • Singapore Citizens or Singapore Permanent Residents
  • From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses.​
  • Trainee must pass all prescribed tests / assessments and attain 100% competency.
  • NTUC LearningHub reserves the right to claw back the funded amount from trainee if he/she did not meet the eligibility criteria.
  • Singapore Citizens or Singapore Permanent Residents
  • From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses.​
  • Trainee must pass all prescribed tests / assessments and attain 100% competency.
  • NTUC LearningHub reserves the right to claw back the funded amount from the employer if trainee did not meet the eligibility criteria.

Remarks

Individual Sponsored Trainee

Company Sponsored Trainee

SkillsFuture Credit: 

  • Eligible Singapore Citizens can use their SkillsFuture Credit to offset course fee payable after funding.

PSEA:

  • To check for Post-Secondary Education Account (PSEA) eligibility for this course, visit:
    (a)SkillsFuture (TGS-2023035884) for Face-to-Face class​
  • Scroll down to "Keyword Tags" to verify for PSEA eligibility.
  • If there is “PSEA” under keyword tags, the course is eligible for PSEA.  
  • And if there is no “PSEA” under keyword tags, the course is ineligible for PSEA. 
  • Not all courses are eligible for PSEA funding.

Absentee Payroll (AP) Funding: 

  • $4.50 per hour, capped at $100,000 per enterprise per calendar year.
  • AP funding will be computed based on the actual number of training hours attended by the trainee.
  • Note: Courses / Modules under Professional Conversion Programme (PCP) will not be eligible for AP funding claim.

Terms & Conditions apply. NTUC LearningHub reserves the right to make changes or improvements to any of the products described in this document without prior notice.

Prices are subject to other LHUB miscellaneous fees.

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