ITIL®4 STRATEGIST: DIRECT, PLAN, AND IMPROVE (DPI) (SF)

Course Overview

This is a four-day course which offers the candidates with the practical skills necessary to create a ‘learning and improving’ IT organization, with strong and effective strategic direction. It covers the influence and impact of Agile and Lean ways of working and how they can be leveraged to an organization’s advantage. Candidates learn how to use practical and strategic methods for planning and delivering continual improvement with necessary agility. After the completing course, the candidates will be equipped with adequate knowledge to prepare themselves for the ITIL® 4 Strategist Direct, Plan and Improve Certification examination. This is a universal module, that will be a key component of both, ITIL® 4 Managing Professional (MP) designation and Strategic Leader designation.

Course Objectives

• Describe the basic concepts, principles, service value system components and ITIL practices acquired in ITIL 4 Foundation course. The candidate will be able to better appreciate and apply in depth concepts and ITIL practices in the subsequent modules for planning and improvement on support services.
• Describe the key concepts of direct, plan and improve. Explain the difference between vision and mission; strategy, tactics and operations; governance, compliance and management. Describe the concepts of value, costs & risks and their relationships to direction, planning and improvement
• Describe the scope of control and explain how to apply key principles and methods for defining effective policies, controls, guidelines and place decision making authority at the correct level.
• Describe the role of governance, risk and compliance. Explain how to integrate the principles and methods like establishing controls which are sufficient, but not excessive into the service value system.
• Explain how to use the key principles and methods of continual improvement for all types of improvements.
• Explain how to use the key principles and methods of communication and organizational change management to direction, planning and improvement.
• Explain the use key principles and methods of measurements and reporting in direction, planning and improvement.
• Describe the difference between value streams and practices. Able to select and use the appropriate methods and techniques to direct, plan and improve value stream and practices.

Pre-requisites

Candidates must hold the ITIL® 4 Foundation certificate.

Hardware & Software

This course will be conducted as a Virtual Live Class (VLC) via Zoom platform. Participants must have a laptop or a desktop with “Zoom Client for Meetings” installed. This can be downloaded from https://zoom.us/download

	Minimum Specs	Recommended Specs
Processor / CPU	1.6 GHz or faster, 2-core Intel Core i3 or equivalent	1.8 GHz, 2-core Intel Core i3 or equivalent
Memory	4 GB RAM	8 GB RAM
Hard Disk	10 GB available storage space
Display	1280 x 768 screen resolution
Graphics	2GB Graphics Card
Others	Internet Connection: Wired or Wireless broadband (min 10 mbps) Speakers and Microphone: built-in or USB plug-in or wireless Bluetooth Webcam: built-in or USB plug-in

Course Outline

• Understand the following key terms:
  • Direction
  • Planning
  • Improvement
  • Operating model
  • Methods
  • Risks
  • Scope of control
• Understand the differences between the following key concepts:
  • Vision and mission
  • Strategy, tactics and operations
  • Governance, compliance and management
  • Policies, controls and guidelines
• Understand the concepts of value, outcomes, costs & risks and their relationships to direction, planning and improvement
• Identify the scope of control and within this:
  • Know how to cascade objectives and requirements
  • Know how to define effective policies, controls and guidelines
  • Know how to place decision-making authority at the correct level
• Understand the role of risk and risk management in DPI
• Understand how governance impacts DPI
• Know how to ensure that controls are sufficient, but not excessive
• Know how to use the ITIL continual improvement model to improve the service value system or any part of the SVS
• Know how to identify assessment objectives, outputs, requirements and criteria
• Know how to select an appropriate assessment method for a particular situation
• Know how to define and prioritize desired outcomes of an improvement
• Know how to build, justify and advocate for a business case
• Know how to conduct:
  • improvement reviews
  • analysis of lessons learned
• Know how to embed continual improvement at all levels of the SVS
• Understand the nature, scope and potential benefits of organizational change management
• Know how to use the key principles and methods of Communication & OCM:
  • Identify and manage different types of stakeholders
  • Effectively communicate with and influence others
  • Establish effective feedback channels
• Know how to establish effective interfaces across the value chain
• Know how to define indicators and metrics to support objectives
• Understand the differences between value streams and practices and how those differences impact direction, planning and improvement
• Know how to select and use the appropriate methods and techniques to direct, plan and improve value streams and practices.
  • Addressing the 4 dimensions
  • Applying the guiding principles
  • Value stream mapping
  • Optimization of workflow
  • Elimination of waste
  • Ensuring & utilizing feedback

Certificate Obtained and Conferred by

Awarded SF Statement of Attainment (SOA)

Upon completion of the course and assessment, students will also be awarded with this SF SOA:

ICT-SNA-4014-1.1 IT Governance

Official ITIL® 4 Strategist Direct, Plan and Improve Certification Examination After students pass the exam, they will receive an ITIL® 4 Strategist Direct, Plan and Improve Certificate from PeopleCert/AXELOS.

Certificate of Completion from NTUC LearningHub

Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Completion from NTUC LearningHub.

Additional Details

Medium of Instruction: English
Trainer: Trainee ratio is 1:20

Price:

Course Fee and Government Subsidies
	Individual Sponsored		Company Sponsored
			Non-SME		SME
	Before GST	With GST	Before GST	With GST	Before GST	With GST
Full Course Fee (For Foreigners and those not eligible for subsidies)	$2,500.00	$2,725.00	$2,500.00	$2,725.00	$2,500.00	$2,725.00
For Singapore Citizens aged 39 years and below and For all Singapore Permanent Residents (The minimum age for individual sponsored trainees is 21 years)	$750.00	$817.50	$750.00	$817.50	$250.00	$317.50
For Singapore Citizens aged 40 years and above	$250.00	$317.50	$250.00	$317.50	$250.00	$317.50

ITIL4 Strategist: Direct, Plan and Improve Exam Fee:  

The course fee does not include the ITIL4 Strategist: Direct, Plan and Improve certification exam fee which is priced at $150.00 (before GST) for trainees who attend and complete the ITIL4 Strategist: Direct, Plan and Improve course with NTUC LearningHub

Please note that it is mandatory for participants attending this course to pay for the official certification exam before commencement of the class. 

For subsequent exam attempts, the exam voucher can be purchased at the full fee from our Exam e-shop

*As of 01 February 2022, paper-based exams will no longer be offered by PeopleCert, the examination institute for ITIL®. All exams will be conducted online. The exams are web-proctored by PeopleCert and are available 24/7.

Funding Eligibility Criteria:

Individual Sponsored Trainee

Company Sponsored Trainee

Singapore Citizens or Singapore Permanent Residents From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses Trainee must achieve at least 75% attendance Trainee must pass all prescribed tests / assessments, and attain 100% competency NTUC LearningHub reserves the right to claw back the funded amount from trainee if he/she did not meet the eligibility criteria

Singapore Citizens or Singapore Permanent Residents From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses Trainee must achieve at least 75% attendance Trainee must pass all prescribed tests / assessments, and attain 100% competency NTUC LearningHub reserves the right to claw back the funded amount from the employer if trainee did not meet the eligibility criteria

 

Remarks:

Individual Sponsored Trainee	Company Sponsored Trainee
SkillsFuture Credit: Eligible Singapore Citizens can use their SkillsFuture Credit to offset course fee payable after funding UTAP: NTUC Members can enjoy up to 50% funding (capped at $250 per year) under Union Training Assistance Programme (UTAP)	Absentee Payroll (AP) Funding: $4.50 per hour, capped at $100,000 per enterprise per calendar year AP funding will be computed based on the actual number of training hours attended by the trainee Note: Courses / Modules under Professional Conversion Programme (PCP) will not be eligible for AP funding claim.

Terms and conditions apply. NTUC LearningHub reserve the right to make changes or improvements to any of the products described in this document without prior notice.

Prices are subject to other LHUB miscellaneous fees.