FACILITATE EFFECTIVE COMMUNICATION AND ENGAGEMENT AT THE WORKPLACE (ES-IP-301G-1) (SYNCHRONOUS E-LEARNING)

FACILITATE EFFECTIVE COMMUNICATION AND ENGAGEMENT AT THE WORKPLACE (ES-IP-301G-1) (SYNCHRONOUS E-LEARNING)

Funded
Course Duration
16.0 hr(s)
Who Should Attend

The job role(s)/ occupations that this unit would be relevant to may include those with some responsibilities for the work of others, usually related to an organisational sub-set of functions.

Course Overview

Promote effective communication within the team and use appropriate communication, conflict resolution and negotiation skills to build rapport and relationship with colleagues, stakeholders and customers, as well as resolve conflicts through negotiation while taking diversity issues into consideration.

Hybrid Team

The hybrid workplace has dramatically transformed how teams function and necessitated changes in the approach team leaders engage their staff.  Promote effective communication within a team that works in office and remotely.  Use appropriate communication, conflict resolution and negotiation skills to build rapport and relationship with colleagues, stakeholders and customers, as well as resolve conflicts through negotiation while taking diversity issues

Course Schedule

Next available schedule

Course Objectives

On completion of this unit, the participant will be able to perform the following:

  • Communicate organisational communication policies and procedures to staff and monitor their compliance
  • Maintain channels of communication to update staff on latest and relevant work-related information according to organisational communication policies and procedures
  • Promote effective communication among staff taking into account diversity issues
  • Use appropriate communication techniques and tools to suit different communication styles of people in formal and informal settings
  • Assess conflict situation and develop appropriate conflict resolution strategies
  • Resolve conflict using appropriate conflict resolution strategies, approaches and techniques

 

Hybrid Team

On completion of this unit, the participant will be able to perform the following:

  1. Communicate new norms in organisational communication policies and procedures to staff and monitor their compliance
  2. Maintain channels of communication to update staff on latest and relevant work-related information according to organisational communication policies and procedures
  3. Promote effective communication among staff working in a hybrid workplace, taking into account diversity issues
  4. Use appropriate communication techniques and digital tools to suit different communication styles of people in formal and informal setting
  5. Assess conflict situation and develop appropriate conflict resolution strategies
  6. Resolve conflict using appropriate conflict resolution strategies, approaches and techniques for both physical and virtual environments

Pre-requisites

Be able to speak, listen, read and write English at a proficiency level equivalent to the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 4

Certificate Obtained and Conferred by

Statement of Attainment (SOA) from SkillsFuture Singapore (SSG)

Mapped to ES WSQ – Facilitate Effective Communication and engagement at the Workplace Supervisory Level

Additional Details

Medium of Instruction & Trainer

  • English
  • Trainer : Trainee Ratio: 1 : 24
  • Training Methodology: Written assignment and Role play

Price:

For Classes commencing until 31st Dec 2021

 

Individual Sponsored

Company Sponsored

Non-SME

SME

Before GST

With GST

Before GST

With GST

Before GST

With GST

Full Course Fee (For International Students)

 $300.00

$321.00 

 $300.00

$321.00 

 $300.00

$321.00 

For Singapore Citizens and PRs

 $60.00

$81.00 

 $60.00

$81.00 

 $30.00

$51.00 

For Singapore Citizens aged 40 years and above

 $30.00

$51.00 

 $30.00

$51.00 

 $30.00

$51.00 

 

For Classes commencing on or after 1st Jan 2022

 

Individual Sponsored

Company Sponsored

Non-SME

SME

Before GST

With GST

Before GST

With GST

Before GST

With GST

For International Students (Full Course Fee)

 $300.00

$321.00 

 $300.00

$321.00 

 $300.00

$321.00 

For Singapore Citizens and PRs

 $150.00

 $171.00

 $150.00

 $171.00

 $90.00

$111.00

For Singapore Citizens aged 40 years and above

 $90.00

 $111.00

 $90.00

 $111.00

 $90.00

 $111.00

 

Funding Eligibility Criteria:

Individual Sponsored Trainee

Company Sponsored Trainee

  • Singapore Citizens or Singapore Permanent Residents
  • Trainee must achieve at least 75% attendance
  • Trainee must pass all prescribed tests / assessments, and attain 100% competency
  • NTUC LearningHub reserves the right to claw back the funded amount from trainee if he/she did not meet the eligibility criteria
  • Singapore Citizens or Singapore Permanent Residents
  • Trainee must achieve at least 75% attendance
  • Trainee must pass all prescribed tests / assessments, and attain 100% competency
  • NTUC LearningHub reserves the right to claw back the funded amount from the employer if trainee did not meet the eligibility criteria

 

Remarks:

Individual Sponsored Trainee

Company Sponsored Trainee

SkillsFuture Credit:

  • Eligible Singapore Citizens can use their SkillsFuture Credit to offset course fee payable after funding

 

PSEA:

  • Eligible Singapore Citizens can use their Post-Secondary Education Account (PSEA) funds to offset course fee payable after funding

 

UTAP:

  • NTUC Members can enjoy up to 50% funding (capped at $250 per year) under Union Training Assistance Programme (UTAP)

Absentee Payroll (AP) Funding:

  • $4.50 per hour, capped at $100,000 per enterprise per calendar year
  • AP funding will be computed based on the actual number of training hours attended by the trainee
  • Note: Courses / Modules under Professional Conversion Programme (PCP) will not be eligible for AP funding claim.

 

Terms and conditions apply. NTUC LearningHub reserve the right to make changes or improvements to any of the products described in this document without prior notice.

 

Prices are subject to other LHUB miscellaneous fees.

 

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