SUPPORTING AND MANAGING APPLE DEVICES (SF)

SUPPORTING AND MANAGING APPLE DEVICES (SF)

Funded

Course Duration

40.0 hr(s)

Mode of Assessment

Short Answer Questions and Practical Performance

Who Should Attend

  • Technical support specialists and managers
  • IT field technicians and system administrators
  • Anyone aspires to gain knowledge and skillset to support and manage Apple devices

What's In It for Me

  • Learn to support and manage Apple macOS, iOS, and iPadOS devices
  • Learn the various technical aspects and workings of Apple devices
  • Learn to troubleshoot system and application issues on Apple devices
  • Journey to attain Apple Certified Support Professional (ACSP) and Apple Certified IT Professional (ACITP) certifications

Course Overview

This is a five-day course which offers the candidates with the knowledge and practical skills necessary to support and manage Apple macOS, iOS, and iPadOS devices in an organization’s IT environment. It covers the device deployment and management solutions so they can be leveraged to an organization’s advantage. Candidates learn how to use practical methods and tools to install, configure, troubleshoot and maintain OS, applications, and services on Apple devices.

After the completing course, the candidates will be equipped with adequate knowledge to prepare themselves for the Apple Device Support Exam (9L0-3021) and Apple Device Deployment Exam (9L0-3019) examinations. The examinations will grant successful candidates the Apple Certified Support Professional (ACSP) and Apple Certified IT Professional (ACITP) certifications respectively.

Course Schedule

Next available schedule

See All Schedules

Course Objectives

In this course, students will learn the technical knowledge and skills necessary to install, administer, troubleshoot, and maintain Apple devices. Students will be able to:

  • Describe system requirements for initial Apple device configuration.
  • Use the command line interface for effective macOS system administration.
  • Understand the concepts and workings of Mobile Device Management Basics.
  • Perform backup and restore of Apple devices.
  • Configure network settings and services on Apple devices.
  • Secure Apple device system hardware and software.
  • Manage user account and data security.
  • Understand Apple’s implementation of user data privacy.
  • Utilize tools for troubleshooting and system diagnostics.

Pre-requisites

The admission requirements are: 

  • Have some background in IT
  • A basic understanding of virtualization
  • A basic understanding of Active Directory concepts, including domains, users, and domain controllers
  • A basic understanding of database concepts, including tables and simple queries
  • Hardware & Software
    • This course will be conducted as a Virtual Live Class (VLC) via Zoom platform.
    • Participants must own a Zoom account and have a laptop or a desktop with “Zoom Client for Meetings” installed. Download from zoom.us/download. 

System Requirement

Must-have:

Please ensure that your computer or laptop meets the following requirements. 

  • Operating system: Windows 10 or MacOS (64 bit or above) 
  • Processor/CPU: 1.8 GHz, 2-core Intel Core i3 or higher 
  • Minimum 20 GB hard disk space 
  • Minimum 8 GB RAM 
  • Webcam (camera must be turned on for the duration of the class) 
  • Microphone 
  • Internet Connection: Wired or Wireless broadband 
  • Latest version of Zoom software to be installed on computer or laptop prior to the class. 

Good-to-have: 

  • Wired internet connection
    Wired internet will provide you with stable and reliable connection. 
  • Dual monitors
    Using a dual monitor setup will undoubtedly improve your training experience, enabling you to simultaneously participate in hands-on exercises and maintain engagement with your instructor. 

Not recommended: 
Using tablets is not recommended due to their smaller screen size, which could cause eye strain and discomfort over the course of the program's duration. 

Course Outline

Apple Device Support

I Intro

  • Lesson 1 Resources

II iPhone & iPad

  • Lesson 2 Setting Up and Restoring
  • Lesson 3 Managing Network and Sharing
  • Lesson 4 Managing Apps
  • Lesson 5 Managing Privacy and Security
  • Lesson 6 Using Diagnostics

III Mac

  • Lesson 7 Setting Up and Restoring
  • Lesson 8 Managing Network and Sharing
  • Lesson 9 Managing Privacy and Security
  • Lesson 10 Using Diagnostics

Apple Deployment & Management

IV Intro

  • Lesson 11 Deployment and Management Resources

V MDM Planning

  • Lesson 12 Understanding MDM
  • Lesson 13 Planning for Implementation

VI MDM Preparation

  • Lesson 14 Setting Up Your Organization
  • Lesson 15 Preparing for Content Distribution

VII Device Enrolment

  • Lesson 16 Enabling Automated Device Enrolment
  • Lesson 17 Understanding Device & User Enrolment
  • Lesson 18 Enrolling Shared iPad
  • Lesson 19 Preparing for Device Distribution

VIII Device Management

  • Lesson 20 Managing Device Network Configurations
  • Lesson 21 Managing Content
  • Lesson 22 Managing Data
  • Lesson 23 Managing Device Security
  • Lesson 24 Managing Traffic
  • Lesson 25 Managing Lost Devices
  • Lesson 26 Querying Devices

IX Device Redeployment & Recycling

  • Lesson 27 Redeploying & Recycling Devices

Disclaimer
“Kindly note that there will be no in-class practice for all Apple Business Manager/Apple School Manager and MDM hands-on activities as they require an enterprise or school institution account with Apple Business Manager/Apple School Manager. However, all materials will be covered, delivered, and discussed thoroughly.”

 Download PDF to learn more

Certificate Obtained and Conferred by

  • Upon meeting the attendance and assessment(s) criteria, participants will be awarded with a digital Statement of Attainment (SOA), accredited by SkillsFuture Singapore. SOA will be reflected as ICT-OUS-3001-1.1 Applications Support and Enhancement

  • Upon meeting the attendance and assessment(s) criteria, participants will be awarded with a digital Certificate of Attendance from NTUC LearningHub.

  • External Certification

The participant will be able to attempt Apple professional exam after attending this course. Upon passing the exam, the participant will receive Apple Certified Support Professional and/or Apple Certified IT Professional accreditation from Apple.

  1. Apple Certified Support Professional (ACSP) - Apple Device Support Exam (9L0-3021)
  2. Apple Certified IT Professional (ACITP) - Apple Device Deployment Exam (9L0-3019)

  • External Certification Exam

Exam #1

Apple Certified Support Professional (ACSP)

Apple Device Support Exam (9L0-3021)

Exam price: USD149

  • The exam name is Apple Device Support Exam (9L0-3021-ENU).
  • The exam contains 105 scored technical questions, and you have 120 minutes to complete them.
  • The minimum passing score is 80 percent. Scores aren’t rounded.
  • The exam uses multiple-choice, multiple-select, and matching questions.
  • You may not access any resources or references during the exam.

Exam #2

Apple Certified IT Professional (ACITP)

Apple Device Deployment Exam (9L0-3019)

Exam price: USD149

  • The exam name is Apple Deployment and Management Exam (9L0-3019-ENU). \
  • The exam contains 110 scored technical questions, and you have 120 minutes to complete them.
  • The minimum passing score is 80 percent. Scores aren’t rounded.
  • The exam uses multiple-choice, multiple-select, and matching questions.
  • You may not access any resources or references during the exam.

Purchase the exam voucher here

To schedule and take the exam, complete these steps:

  1. Sign in to ACRS using your Apple ID and password.
  2. Click Credentials. Then click Apple Device Support Exam to start the exam registration process.
  3. Update the Contact Details for the Testing and Certification section. Answer the additional information questions. If you’re requesting any special accommodations to take the exam, complete the relevant fields. Then click the Submit button.
  4. On the notifications page, look for this text: “You may continue to the exam process for Apple Device Support Exam.” Click Continue at Pearson VUE.
  5. Follow the instructions to schedule and pay for your exam.

On the day of your scheduled exam, complete these steps:

  1. 30 minutes before your scheduled exam time, go to ACRS and sign in with your Apple ID and password.
  2. Click the Apple Device Support Exam on the home page.
  3. Click Begin Exam, then follow the instructions.

After you complete the exam, Pearson emails you your score. If you don’t pass the exam on the first try, you can purchase another exam and retake it after 14 days. You’re allowed four attempts to pass the exam.

  • Please note that LHub will not be issuing any exam vouchers. 

You will be awarded by Apple with the following digital badge(s) upon passing the official Apple Exam

Additional Details

Medium of Instruction: English
Trainer to trainee ratio: 1:20
Mode of Delivery: F2F/VLC


Price

Course Fee and Government Subsidies

  

Individual Sponsored 

Company Sponsored 

 

Non-SME 

SME 

Before GST 

With GST 

Before GST 

With GST 

Before GST 

With GST 

Full Course Fee
(For Foreigners and those not eligible for subsidies)

$3,000.00

$3,270.00

$3,000.00

$3,270.00

$3,000.00

$3,270.00

For Singapore Citizens aged 39 years and below
and
For all Singapore Permanent Residents
(The minimum age for individual sponsored trainees is 21 years)

$900.00

$981.00

$900.00

$981.00

$300.00

$381.00

For Singapore Citizens aged 40 years and above

$300.00

$381.00

$300.00

$381.00

$300.00

$381.00

Funding Eligibility Criteria

Individual Sponsored Trainee

Company Sponsored Trainee
  • Singapore Citizens or Singapore Permanent Residents

  • From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses

  • Trainee must achieve at least 75% attendance
  • Trainee must pass all prescribed tests / assessments, and attain 100% competency
  • NTUC LearningHub reserves the right to claw back the funded amount from trainee if he/she did not meet the eligibility criteria
  • Singapore Citizens or Singapore Permanent Residents

  • From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses

  • Trainee must achieve at least 75% attendance
  • Trainee must pass all prescribed tests / assessments, and attain 100% competency
  • NTUC LearningHub reserves the right to claw back the funded amount from the employer if trainee did not meet the eligibility criteria

Remarks

Individual Sponsored Trainee 

Company Sponsored Trainee 

SkillsFuture Credit: 

  • Eligible Singapore Citizens can use their SkillsFuture Credit to offset course fee payable after funding.

UTAP: 

  • This course is eligible for Union Training Assistance Programme (UTAP).
  • NTUC members can enjoy up to 50% funding (capped at $250 per year) under UTAP.

PSEA: 

  • To check for Post-Secondary Education Account (PSEA) eligibility for this course, visit:
    (a)     SkillsFuture (TGS-2023021157) for Virtual Learning Class (VLC)
    (b)     SkillsFuture (TGS-2023021156) for Face-to-Face class
  • Scroll down to “Keyword Tags” to verify for PSEA eligibility. 
  • If there is “PSEA” under keyword tags, the course is eligible for PSEA.  
  • And if there is no “PSEA” under keyword tags, the course is ineligible for PSEA. 
  • Not all courses are eligible for PSEA funding.

Absentee Payroll (AP) Funding: 

  • $4.50 per hour, capped at $100,000 per enterprise per calendar year.
  • AP funding will be computed based on the actual number of training hours attended by the trainee.
  • Note: Courses / Modules under Professional Conversion Programme (PCP) will not be eligible for AP funding claim.

Terms & Conditions apply. NTUC LearningHub reserves the right to make changes or improvements to any of the products described in this document without prior notice.

Prices are subject to other LHUB miscellaneous fees.

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